Email

Open a email

• Click on your inbox and click on a email you want to open then it will open.

Send a email

• To send a email, click on new in the top left corner above your inboxes.

Reply to a email

• Click on a email • Press the first

purple arrow what says reply

Forwarding emails

• To forward a email you go into email then click on the email you want to forward then at the right top there is a blue arrow which is forward.

• Once you have clicked forward then you can send the email onto another persons email.

Archiving e-mailsTo organise in coming email I will set up a inbox rule. This will send appropriate e-mails to the correct folder. I can store my e-mails in an efficient manner ready for viewing at a later date.

I used the option function, see all options then clicked organise e-mail.

Add attachments • Go on your email• Click new to make a new email• Click the paper clip icon next to

the save icon• This will attach a file from your

folder

Open an attachment

• Click on an email with an attachment

• Click on the attachment and it should appear.

• Click open

Save an attachment

• Go onto inbox• Click on a email

containing an attachment

• Then click save at the bottom.

Use CC and Bcc• Click on new when you log into

your email• Click options at the top• Make sure the show Bcc is

ticked• Type in a email in to, Cc and

Bcc• This will send it to someone,

send a copy to yourself but no one can see you’ve sent it to yourself.

• Attach a file • Write what the email is for

above your signature

Use folders

• Right click on inbox • Click create new

folder • Name your folder• If needed more folder

within the same topic then right click on the folder you’ve created and click create new folder.

Digital signature Log into email

Click on optionsClick all options

Click setting on the left Type in a signature

After your signature click on automatically add signature

then scroll down and click Save. From now on all new e-mails

will have your signature attached.

Automatic response

• Options • All options• Organise email• Send auto replies• Type in the

message• Save

Use of high/low importance

• New email• Type email• Type subject• Type message• Click on options at top• Click the arrow on

importance• Click high• Press OK

Email etiquette • Use a suitable subject in the e-mail which helps you understand what the message will

be about.• Start e-mails by addressing yourself this is about being polite and showing respect.• Try and use paragraphs which is normal practice for extended writing.• Use capital letters where appropriate which is also normal practice for extended writing.• Make sure you end e-mails with “Kind regards, Regards, Thanks” which is normal

practice in a business context.

• Sign off your e-mail with your name and job title which is normal practice in a business

context

• No text speak or slang is used which is expected in a business environment

• Good use of language, spellings and grammar, this is also expected in a business

environment.

• Include company name and logo.

Email safety• Change your password regularly and keep it in a safe place.• Don’t share your password with anyone.• Don’t open attachments from anyone you don’t know.• Log out or sign off from your account when you’ve finished looking at/sending your email.• Don’t reply to spam or forward chain emails.• Keep your personal information personal – don’t share bank or credit card information by

email.• Your bank/building society will not discuss your private financial situation by email. If you

receive any correspondence that claims to come from your bank, telephone your branch to verify it and discuss the matter over the telephone instead.

• Make sure that you have antivirus software installed and keep it up to date.A strong password must contain the following elements:Aproximately 8 characters longIncludes upper and lower case lettersIncludes at least one number

Contains alphanumeric characters.. e.g. #SausageMeat10

Set up contacts

Click on contacts at the bottom on the leftThen click new on the topType in informationClick save and close