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Electronic Signatures for Life Insurance Offer customers an exceptional digital experience with e-signatures

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Page 1: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance

Offer customers an exceptional digital experience with e-signatures

Page 2: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Table of ContentsIndustry OverviewE-Signature Education 101 E-Signatures in Action: Case Studies Best PracticesHow to Get Started

Page 3: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents and Carriers | Silanis

www.silanis.com

Industry OverviewE-Signatures for Life & Annuities

Page 4: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 4Share this eBook

E-Signature drivers and trends

Electronic signature adoption in life insurance is quickly reaching critical mass. Gartner predicts that the majority of insurance new business applications will be submitted electronically by 2016.

The modern customer is driving the shift from paper to all-electronic processes. Mobility is becoming increasingly important in order to capture a younger demographic expecting service through mobile and social networks. Changing consumer preferences have converged with mobility, e-apps, e-signatures and automated underwriting to shape the future of insurance purchases.

Carriers, agents, producers and solution providers alike are turning to e-signatures as a key enabler of straight-through processing (STP) for part 1/2 applications, delivery of state-required disclosures and forms, agent appointment/licensing and e-policy delivery.

Page 5: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 5Share this eBook

“Nearly 60% of life insurers are already using e-signatures on agent-based applications for insurance, and another 19% rank it as highly likely in the next year.”

Have E-Signatures Finally Arrived? An Update for Life Insurers, April 2013

Karen Monks, Analyst, Insurance

What analysts are saying

“Electronic signatures have secured their place as a strategic capability for insurers. From a business perspective, they are rapidly moving from a differentiator to a requisite for competitive parity in the marketplace.”

“Electronic signatures are recognized as a key strategic capability by insurance CIOs.”

“E-Signatures Planning: A CIO Checklist Executive Brief”,

Novarica, July 2013

“...enterprise architects should include e-signature as part of an overall enterprise content management (ECM) and business process management (BPM) strategy, making it a foundational technology along with records management, eDiscovery, and other content services used across all lines of business.” Forrester Research, Inc., The Forrester Wave™:

E-Signatures, Q2 2013

Page 6: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 6Share this eBook

• Provide an exceptional customer experience across all channels: Customers want to be served efficiently in the channel of their choice. Tablets such as the iPad can be used by mobile agents to complete new business applications electronically in the field. Similarly, e-signatures can be integrated with the agent or customer portal to close business immediately over the Internet. This translates into more time with the customer, and less time on paperwork.

• Eliminate errors and NIGO rates: Paperwork with errors lengthens time-to-revenue, adds costs, compromises compliance and frustrates the customer. By keeping the process online, you can use workflow rules and prevent applications from being submitted with missing signatures or data. You also gain visibility into customer transactions and can more easily demonstrate compliance through electronic evidence, audit trails and process design best practices.

• Happier, more productive agents: The time that agents spend chasing signatures, fixing paperwork and locating paper files is time that can be allocated to other tasks – most importantly, spending time with the customer. And by reducing cycle time, for instance cutting policy delivery time in half, agents will receive commission payout faster.

• Shorten app-to-issue time: Eliminating the need to print applications, disclosures and policies to paper for delivery and signature can dramatically improve the buying experience. Genworth is using Silanis e-signatures, integrated with Aplifi’s PolicyBox, to deliver policies online. ePolicy delivery can shorten the time and cost to deliver policies to customers by 87%and 75%.

The value of e-signatures

Page 7: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 7Share this eBook

E-Signature adoption across the industry

BGAs & agentsCore solution providers

Technology Providers

Carriers

Agents are using on-demand e-signature services integrated with:

Providers are integrating best-in-class e-signature solutions for STP as part of:

Providers are building connectors to best-in-class e-signature solutions for STP

Carriers are implementing e-signatures for their direct channels and agent portals. They are also issuing directives for agents who want to adopt their own e-sign solution, for:

• Agency management systems• Agent on-boarding• CRM • Ratings systems

• Agent licensing• New business • Maintenance on existing accounts

(e.g., change of beneficiary) • For direct sales, captive agents and

independent agents

Agents are concerned with “owning the customer relationship”. They are seeking a single uniform process for signing new business across multiple carriers, and are adopting e-signature services on their own.

As part of:• E-Applications

• Document generation and output• Content and records management

• Policy administration• New business

Technology providers like IBM are are making e-signatures a critical component of their industry frameworks.

Page 9: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

E-Signature 101Frequently Asked Questions

Page 10: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 10Share this eBook

What is an electronic signature?

An e-signature is first and foremost a legal concept. It is about having a lasting record of someone’s intent.

The US Federal ESIGN law defines an electronic signature as an electronic sound, symbol, or process attached to, or associated with, a contract or other record and adopted by a person with the intent to sign a record”.

The term “e-signature” is often confused with “digital signature”. Digital signature refers to the encryption technology used in a number of security, e-business and e-commerce applications, including e-signatures.

In short, you want an ELECTRONIC signature application that is built on DIGITAL signature security.

Page 11: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 11Share this eBook

Is it legal?

Yes.

Today, more than a decade after the passing of the ESIGN Act, there is no longer any question about whether electronic signatures are legal. Recent legal disputes indicate that e-signatures can actually provide a stronger legal defense than is possible with paper.

“The digital footprint doesn’t lie.”

Frank Zacherl Partner at Shutts & Bowen LLP

Page 12: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 12Share this eBook

What do the courts say?

There have been several cases of contract disputes involving e-signatures and e-records. Most of these cases focused on whether signing intent was actually established.

One case in Arkansas (Barwick v. GEICO) questioned the validity of the UETA law. Using a click-to-sign e-signature, an insurance client had waived the minimum medical coverage on her plan. Later, after suffering an accident that caused medical expenses, the insured claimed that the e-signature was not binding because it was not “in writing” (i.e., on paper).

In a very clear ruling, the Arkansas Supreme Court agreed with the insurance company.

To paraphrase the ruling: the Court saw no conflict between UETA and the auto insurance statute and noted that the UETA could not be more straightforward in allowing an electronic record to satisfy the law that requires a record to be in writing.

In Long v. Time Insurance Company, the court ruled in favor of Time Insurance, validating the company’s use of e-signatures for health insurance contracts, with the evidence generated being deemed admissible in a court of law.

Lorraine v. Markel American Insurance Company This case demonstrates just how critical strong process evidence is. Chief U.S. Magistrate Judge Paul W. Grimm would not admit electronic records into evidence because neither party could demonstrate reliability. In fact, Judge Grimm wrote a 100-page opinion that provides guidance on the authentication and admissibility of electronically- stored evidence.

Page 13: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 13Share this eBook

Is it secure?

Yes.

Security is always top of mind when organizations consider moving their signing processes online. To mitigate risk, Silanis provides three levels of security:

1. User authentication

2. Document authentication

3. Process evidence

Page 14: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 14Share this eBook

Three levels of security

User authentication•Reducefraud&IDtheft Silanis offers multiple ways to verify the signer’s identity:

Traditional login /password

Secret question and answer

Third-party authentication services

SMS code

And more...

Document authentication•Providesironcladdocumentsthatmeetregulations

Silanis digitally signs and encrypts the e-signed document to produce a tamper-evident seal. If someone

attempts to make unauthorized changes after the fact, the e-signed document will be marked invalid. In

addition, it is not possible to copy and paste a signature since Silanis secures the signature blocks with digital

signature encryption. The authenticity of the document and signatures can be verified in one click.

Processevidence•Silanis is the only vendor to provide process evidence that gives you peace of mind and reduces odds of litigation and fraud

The goal of process evidence is to prove what took place during the signing process. This is accomplished by

capturing a record of all web pages, documents, disclosures, or pop-up windows that were displayed; emails

or SMS messages sent; any voice or image capture; IP address; as well as the time/date of each event.

Page 15: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents and Carriers | Silanis

www.silanis.com

Common Use CasesDigital but Personal

Page 16: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 16Share this eBook

Reviewing documents and disclosures on an agent’s web-enabled tablet -- using the touchscreen to capture a handwritten signature image.

Agent and customer meet in person

1 2

The customer and agent meet face to face. The customer decides on a term life policy that has a relatively low face value and does not require a full medical. The agent starts the process by capturing the application data in an electronic form.

The agent authenticates the customer by verifying government-issued ID.

3 First Name

????

????

????

?? ?? ?? ??

??

The agent initiates the e-sign process by clicking on a “start e-sign” link in an agency management system.

4

The agent shares his tablet so the customer can e-sign .

5

The customer reads the application documents and disclosures on-screen before e-signing.

6

The customer draws their hand-scripted signature on the tablet (if the transaction is taking place on the agent’s laptop, the customer can simply click to sign).

7

To prove it was the customer who actually e-signed (not the agent), the agent records the customer reading an affidavit. The voice recording is part of the e-sign evidence.

8

A securely printed copy of the e-signed documents can be provided to the customer. An email is sent to the customer, inviting them to download electronic copies from a secure website.

Page 17: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 17Share this eBook

Simple but secure policy / disclosure delivery through the insurance company website

Online e-policy delivery

1

5

2 3 4CLICK HERE ACCEPT

At home, the customer receives an email inviting him to go to the insurer’s website to download his electronic policy.

The customer then downloads his new insurance policy to his computer.

The customer clicks the link and is taken to a log-in page. He authenticates himself by answering a secret question, and gains access to the e-policy.

The policy documents are presented through the web browser.

The customer is asked to click “ACCEPT” at the bottom of the page to confirm he has received the e-policy.

SIGN HERE

Page 18: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

E-Signatures in ActionHow others are using it

Page 19: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 19Share this eBook

Carrier offers e-signatures to career agents

Prior to implementing e-signatures, this Fortune 1000 carrier had launched an e-app initiative. However, the solution did not include e-signatures. Application data was entered electronically, but the process still fell to paper every time a signature was required, resulting in the same delays and inefficiencies as before.

Electronic signatures were the missing link. The carrier now offers customers e-signatures for new business applications for term, whole and universal life; disability; Medicare supplements; and annuities.

· 75 percent of this carrier’s 2,000+ captive agents are using e-signatures

· Agents use the click-to-sign method, with signature capture pads and air cards

· The carrier eliminated “write-backs” with customers (missing signatures/data that had to be corrected before the paperwork could be submitted)

· Reduced cycle time by 20 percent

· Agents close business faster

Page 20: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 20Share this eBook

e-Policy delivery through multi-carrier platform

“Silanis was the only vendor who could meet our requirements. We at Aplifi have incorporated the Silanis e-signature platform into our tool set. Picking an esignature vendor wasn’t easy, but when it came down to it, Silanis was the only one who could deliver on customization, ease of use, security and overall performance.”

· Service providers recognize that you can’t have e-apps without e-signatures, and now offer e-signature capability as part of their solutions

· Secure e-delivery of Genworth’s policies via Aplifi’s PolicyBox

· All life insurance products

· Support multiple signers, provide indefinite storage of the policy record for later retrieval

· Easier to do business with the broker/agent, they use only one system

· The time and cost to deliver policies to customers has been reduced by 87% and 75% respectively

Page 21: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 21Share this eBook

E-Signatures for annuities and retirement Planning

· PlanMember Securities, a leading national, independent retirement services broker/dealer, is integrating the Silanis cloud e-sign service with LaserApp Anywhere.

· The integration will populate PlanMember’s forms with data from the advisor’s CRM, and hand off the forms to Silanis for electronic signature. Once securely e-signed, Silanis will hand the documents to PlanMember’s systems for true paperless processing.

· By automating their account openings process and other account maintenance transactions, PlanMember’s 500 independent advisors will be able do everything directly from their laptops and iPads – faster and more efficiently, without document errors such as missing data or signatures.

Page 22: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 22Share this eBook

Self-serve online beneficiary change

· This non-profit financial services organization provides members with life insurance, mutual funds, bank products and more.

· Since 2011, they have offered e-signatures on their website as a more convenient means to update beneficiary information in real-time.

· Beneficiary changes can be disputed in a court of law after the policyholder is deceased. It was therefore critical that this organization have a legally enforceable and compliant record of the policyholder’s intentions.

· At Silanis, we use digital signature encryption to tamper-seal the e-signed beneficiary form.

· We also capture a record of all actions the policyholder takes as they are making their beneficiary change. This screen-by-screen evidence capture offers members greater legal protection than paper. It enables the insurer to prove at any point – even decades later – the exact process the policyholder went through and how much time they spent on each screen.

Page 23: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents and Carriers | Silanis

www.silanis.com

Best PracticesEase of Use, Branding, Mobility, etc.

Page 24: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 24Share this eBook

E-Signature best practices

Silanis’ e-signature solutions for brokers and independent agents have been designed based on recognized best practices to ensure high adoption. We:

· Support your current way of doing business

· Enable you to promote your brand

· Help you strengthen the customer relationship, close business faster and accelerate time-to-revenue

· Protect you with electronic proof of everything the customer sees, signs and agrees to online

· Support agency-specific forms and marketing material

· Enable you to choose a method of signing that suits your use case

· Address both in-person and remote signing

· Allow you to e-sign, online or offline

· Support any web-enabled mobile device, including smartphones and tablets

Page 25: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 25Share this eBook

Getting started should be easy

Silanis will get you up and running in no time – no matter what your needs are.

· Silanis’ electronic signature software can be deployed on-premises behind the firewall, or accessed on-demand in the cloud.

· The cloud makes secure and enforceable e-signatures available at a much lower cost. Our monthly, pay-as-you-go service can be used immediately as a standalone solution. (It’s also a fast and affordable way to demonstrate proof of concept.)

· Our software can also be quickly integrated with your core policy administration, underwriting and content management systems.

By integrating e-signing into your branded application, you can fully customize the e-signing process to fit your unique requirements. With the click of one button, document packages can be sent out to members for e-signing, and automatically returned to your file management systems.Start Free Trial

Page 26: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 26Share this eBook

Look for ease of use and simplicity

· Preparing a document or form for signature is a breeze with features like drag-and-drop signature blocks and fillable text fields.

· Your customers don’t need an account to e-sign.

· Once you send them the document, yellow tabs like “SIGN HERE” and “ACCEPT” guide customers step-by-step through the document so they don’t miss any signature boxes.

Please sign here

“This product is used daily for thousands of signatures across our business. The ease of use is point and click, so for most of our customers it is a no-brainer, they just sign and click as if they were buying groceries.”- Customer review www.g2crowd.com

Page 27: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 27Share this eBook

With the most comprehensive and secure electronic evidence, e-SignLive gives you the strongest legal protection - bar none.

· Provides dual protection by capturing both document and process-level evidence and securing the signatures to prevent tampering – no matter where they’re stored.

· Enables you to prove - without a shadow of a doubt - the exact process that was used to capture people’s signatures in documents.

· Reduces the time and cost of gathering evidence and demonstrating your legal and regulatory compliance.

· Iron-clad evidence deters legal disputes from going to court in the first place.

Why ESIGN is Not Enough

Beyond ESIGN: Evidence Considerations for Electronic Signatures and Transactions

Be sure you can prove what transpired

Read theWhitepaper

Watch theWebcast

Page 28: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Compliance with Guidelines & Standards

Page 29: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 29Share this eBook

E-Signature guidelines & certifications

Silanis actively participates in a number of industry associations and steering committees focused on producing standards and educating key stakeholders, including:

· ACORD AUGIE

· Life Brokerage Technology Committee (LBTC)

· Independent Insurance Agents and Brokers of America (IIABA)

· Insured Retirement Institute (IRI)

· Life Insurance Direct Marketing Association (LIDMA)

»View the ACORD infographic

Page 30: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 30Share this eBook

Novarica RAVE Award The RAVE Awards recognize solutions that deliver exemplary value to customers. They are based on user evaluations submitted through Novarica Average Customer Experience (ACE) Rankings. ACE Rankings are audited and independent, providing a transparent, unedited picture of how well a solution or provider meets its users’ needs.

94% Customer Satisfaction Wins Gold in Novarica Average Customer Experience (ACE) Rankings As a reporting of client satisfaction levels for insurance, Silanis’ ACE Ranking of Gold was compiled through surveys from Silanis’ insurance customers, asking them to rank Silanis and its e-signature solutions. The only e-signature vendor on the list, Silanis scored 94 out of 100, with staff, organization and overall customer satisfaction as our top three categories.

#1 in Customer Satisfaction Silanis earned the highest customer satisfaction marks in a recent report from analyst firm G2 Crowd, earning the status of Leader among electronic signature technologies. Silanis rated 97% in overall customer satisfaction and outperformed all other vendors with a Net Promoter Score of 88.

IBM Beacon Award for Best Insurance Industry Solution This prestigious award, which receives hundreds of nominations every year from leading industry journalists, analysts and IBM executives, recognizes the IBM Business Partner who has brought a key innovative industry solution to the insurance market.

Partnership Excellence Award Silanis is the recipient of GEICO’s Partnership Excellence Award. The award recognizes those individuals or groups who, through partnership with GEICO, “demonstrate their dedication, customer focus and fanatical service”. Silanis earned the award based on an e-signature project that was well received by customers and had a significant impact on the business.

Industry recognition & customer satisfaction awards

Page 31: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents and Carriers | Silanis

www.silanis.com

How to Get StartedFree Trial

Page 32: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Electronic Signatures for Life Insurance Brokers, Agents & Carriers

© 2013 Silanis Technology. All trademarks are the property of their respective owners. www.silanis.com 32Share this eBook

Product editions - cloud & on-premise With SaaS and on-premise editions, we guarantee your project’s success, no matter how big or small. Start with the no-risk free trial. If you choose to continue using the service after a month, you can sign up for the Professional plan for as little as $15/month.

Or, speak to a Silanis representative to determine which plan is best for you.

To speak with us about getting started, call 1-888-SILANIS (745-2647).

Page 33: Electronic Signatures for Life Insurance...Electronic Signatures for Life Insurance Brokers, Agents and Carriers Silanis Industry Overview E-Signatures for Life & Annuities lectronic

Silanis is the defacto electronic signature standard for life insurance and annuities. Our family of electronic signature solutions are used throughout the insurance industry to enable more efficient and convenient new business processing. Eight of the 15 largest insurance carriers in North America process upwards of 1 million electronically signed insurance transactions with us each year. We are responsible for processing more than 600 million documents annually for organizations of all sizes.

“Silanis is the strongest vendor with both an on-premise and a cloud offering.” - Forrester Research, Inc., The Forrester Wave™: E-Signatures Q2, 2013

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