Upload File

electronic customer relationship management

2
Electronic Customer Relationship Management Created by : Agnes Fitria Utami - 1501142983 Erni - 1501145575 Hanna Septiani - 1501148394 Novie Ratna Sari - 1501151786 Lianto - 1501171724

Upload: kacia

Post on 19-Jan-2016

32 views

Category:

Documents


2 download

Report

DESCRIPTION

Electronic Customer Relationship Management. Created by :. Agnes Fitria Utami -1501142983 Erni -1501145575 Hanna Septiani -1501148394 Novie Ratna Sari-1501151786 Lianto -1501171724. What is CRM?. - PowerPoint PPT Presentation

TRANSCRIPT

Page 1: Electronic Customer Relationship Management

Electronic Customer Relationship Management

Created by :

Agnes Fitria Utami - 1501142983Erni - 1501145575Hanna Septiani - 1501148394Novie Ratna Sari - 1501151786Lianto - 1501171724

Page 2: Electronic Customer Relationship Management

What is CRM?CRM is a system that manages the current and future customer interactions. CRM also used to coordinate the business strategies, organizational structure, and culture of companies with the provided customer’s information.

e-CRM ?is a strategic using internet to do the customer relationship management, in order to maximize customer satisfaction, customer loyalty and revenue of the company.


Relationship Marketing and Customer Relationship Marketing

Relationship between Customer Satisfaction and Customer

The Use of Electronic Customer Relationship Management …

[Case study] SugarCRM anlisi dei processi di crm nel web (electronic customer relationship management)

UNIMEP - UNIVERSIDADE METODISTA DE PIRACICABA … · CRM - Customer Relationship Management EDI - Electronic Data Interchange ENIAC - Electronic Numerical Integrator and Calculator

Introduction to e-CRM E-CRM (Electronic Customer Relationship Management)

RELATIONSHIP BETWEEN CUSTOMER RELATIONSHIP …

ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (eCRM ... · Electronic Customer Relationship Management (eCRM): Opportunities and Challenges in a Digital World try initiatives, the booming

creating customer value and customer relationship

CUSTOMER RELATIONSHIP MANAGEMENT - Noetica · Synthesys Customer Relationship Management 4 ASSIGNING CRM The CRM (Customer Relationship Management) contains the customer data and

Customer Relationship Management and …lacity/olpaperf04g4.pdfCustomer Relationship Management and Electronic Medical Records ... returns by applying CRM tactics equally to all customers

the Customer Satisfaction-customer Loyalty Relationship

Adapted customer relationship management implementation ...centaur.reading.ac.uk/31604/2/Adapted Customer Relationship Management... · Adapted Customer Relationship Management Implementation

Does relationship marketing improve customer relationship

Impact of Electronic Customer Relationship Management (e ...SCIENTIFIC REVIEW Impact of Electronic Customer Relationship Management (e‐CRM) on Efficiency of Rent‐a‐Car Sector

RELATIONSHIP MARKETING AND CUSTOMER CAREiesl.yolasite.com/resources/customer care.pdf · CUSTOMER RELATIONSHIP MANAGEMENT - CRM Customer Relationship Management is the establishment,

Customer Relationship Management & Building Relationship

Slide 1of 43 Electronic Customer Relationship Management E-CRM Electronic Customer Relationship Management E-CRM

STRATEGI ELECTRONIC CUSTOMER RELATIONSHIP …

ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (eCRM): OPPORTUNITIES

CUSTOMER RELATIONSHIP MGMT. Customer Satisfaction

ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM)wps.prenhall.com/wps/media/objects/10704/10961611/Online_Appendi… · ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) APPENDIX

ANALISIS DAN DESAIN ELECTRONIC CUSTOMER RELATIONSHIP

COURSE COURSE TITLE TITLE AUTHOR … ELECTRONIC COMMERCE INTRODUCTION TO ELECTRONIC COMMERCE, 3/E TURBAN Pearson 9781292004877 CS 3144 CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS Customer

Customer relationship - BBVA · 2018 Customer relationship P. 2 Customer relationship Customer experience One of the Group's Strategic Priorities is a new standard in customer experience,

Electronic Customer Relationship Management (eCRM

Does electronic customer relationship management affect customer …1119187/... · 2017. 7. 3. · E-CRM electronic customer relationship management CRM customer relationship management

THE ROLE OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ... · THE ROLE OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ... the role of electronic customer relationship management

BGS Customer Relationship Management Chapter 3 Relationship Marketing and Customer Relationship Management Chapter 3 Relationship Marketing and Customer

SHOWROOM HOSTESS Customer Relationship Executive · 2018-01-10 · SHOWROOM HOSTESS Customer Relationship Executive SHOWROOM HOSTESS Customer Relationship Executive CURRICULUM / SYLLABUS

Impact of Electronic Customer Relationship Management …ebooks.ien.bg.ac.rs/395/1/2011_1_2_4.pdf · SCIENTIFIC REVIEW Impact of Electronic Customer Relationship Management (e‐CRM)

CHAPTER 12 Customer Relationship Management. 1.Defining Customer Relationship Management 2.Operational Customer Relationship Management Systems 3.Analytical

Customer Relationship Management and Electronic Medical ...lacitym/olpaperf04g4.pdf · Customer Relationship Management and Electronic Medical ... Customer Relationship Management

Adam Vrechopoulos, MBA, PhD Assistant Professor Department ...aueb2.dmst.aueb.gr/pages_en/cv/en/1235.pdf · Marketing, Electronic Customer Relationship Management and Electronic Retailing

Customer RelationShip