Eidgenössische Technische HochschuleSwiss Federal Institute of Technology

Annual Report 2012 of the BWI Center for Industrial Management

– Logistics, Operations, and Supply Chain Management

Prof. Dr. Paul Schönsleben and Prof. Markus Baertschi

BWI

The top ranking university in continental Europe(Shanghai Jiao Tong University: Academic Ranking of World Universities) Staff members from 80 nations about 60% of the PhD-students from abroad > 60% of the professors from abroad 85% of the undergraduate students from Switzerland

21 nobel laureates - Examples: Chemistry 1939: Leopold Ruzicka Physics 1945: Wolfgang Pauli Chemistry 1975: Vladimir Prelog Chemistry 1991: Richard Ernst Chemistry 2002: Kurt Wüthrich

International University … Nationally Anchored

16 Departments

Architecture

Civil, Environmentaland GeomaticEngineering

Mechanicaland ProcessEngineering

Inf. Technologyand Electrical Engineering

ComputerScience

MaterialsScience

Biosystems Science and Engineering

Humanities,Social and

Political Sciences

Mathematics

Physics

Chemistry andApplied

Biosciences

Biology

Earth Sciences

EnvironmentalSystemsScience

Health Sciences and Technology

Architecture and Civil Engineering

Engineering Sciences

Natural Sciences and Mathematics

System-oriented Natural Sciences

Management and Social Sciences

Management, Technology,

and Economics

Organizational Structure and Position within ETH

Secretary

Martina Wenger

Production and Technical Support

Roger Cruz

Chair of Prof. Dr. Paul Schönsleben

Deputy: Prof. Markus Baertschi Lecturers

Prof. Dr. Robert Alard

Dipl.-Ing. ETH René Binkert

Prof. Dr. Li-Choy Chong

Dr. Michael Möser

Dr. Eric Scherer

Dr. Raoul Waldburger

BWI Center for Industrial Management

Professors: P. Schönsleben, Hugo Tschirky

ETH, Department of Management, Technology, and Economics (D-MTEC)

Scientific AssistantsMatthias Baldinger, Aldo Duchi, Gandolf Finke, Felix

Friemann, Philipp Hertz, Johannes Plehn, Manuel Rippel, Alexander Sproedt, Matthias Wandfluh, Olga

Willner

BWI Management Weiterbildung

Jürg Kuster (CEO), Urs Lenzi (Deputy)

Administration

Lilly Hauser, Lucienne Falorni

Scientific Auxiliary

Assistants 15 Students

Computers and

IT Network Margreth

Stammbach

Statistics on collaborators

Statistics on collaborators Our Team

Sta

tist

ics

on

co

llab

ora

tors

Statistics on collaborators Situation at the End of a Calendar Year

Sta

tist

ics

on

co

llab

ora

tors

0

10

20

30

40

50

60

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Professor Scientific personnel Technical personnel

Administrative personnel Scientific auxliary assistants

Education

Statistics on StudentsE

du

cat

ion

0

20

40

60

80

100

120

140

160

180

00/01 01/02 02/03 03/04 04/05 05/06 06/07 07 08 09 10 11 12

Students Postgraduates MTEC Postgraduates MBA ETH SCM Other attendees

Teaching StrategyE

du

cat

ion

Students Goal Result

Global thinking and acting through: methods and tools, well

established in companies with international activities

globally standardized terminology

Orientation towards practice through: large case studies directly

from companies several events together

with professionals master thesis performed in

companies in Switzerland and abroad

Use of interactive teaching methods: several “serious games” numerous interactive

teaching elements (Flash) students present and

discuss their case studies coached by assistants

Teaching Areas

Teaching process

Acquire know-how on strategic tactical operational level

Develop professional and social competencies: to organize

and lead operational business processes

for planning and control of value-adding systems

Become fully equipped for the employment market at attractive conditions

First jobs as: project leaders staff of board

members partners of start-

up businesses

In industry and service industry

Within an international and intercontinental environment

Seeking in-depth knowledge and compact teaching

Entrepreneurial decisions and fundamental concepts in Logistics, Operations and Supply Chain Management

Planning of network, location, site, and layout

Demand and resource management

ERP and SCM software systems, Industrial management methods

Statistics on Student PapersE

du

cat

ion

0

10

20

30

40

50

60

70

80

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Diploma Master theses Postgraduate theses MTEC

Postgraduate theses MBA ETH SCM Project papers / Bachelor theses

Semester papers Supervised Ph.D. dissertations

Co-supervised Ph.D. dissertations

Research

Research areas and cross-sectional areas

Res

earc

h

Production &Logistics

Management

Supply ChainManagement

Services

Asia / Emerging Markets

Risk Management

Lean & Green Product Life Cycle Management

Systems Engineering

Research ProjectsR

esea

rch

Research ProjectsR

esea

rch

0

2

4

6

8

10

12

14

16

18

20

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Ph.D. theses and small projects

Research cooperations (our share > CHF 150'000.–)

Large research cooperations (our share > CHF 500'000.–)

Research ProjectsCompetitive 3rd Party Research Money Acquired

Res

earc

h

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

ETH EU CTI Industry Long Term Average (1992-2012)

Million CHF

0.58

Competitive 3rd Party Research Money Acquired

Research Project: C-FISH Collaborative Financial Supply Chain Management

(CTI-Nr. 13857.2 PFES-ES)

TBD

Research Project: FastETO Methods and tools that support a fast and efficient engineer-to-order process (ETO) for parameterized product families

(CTI-Nr. 15021.1 PFES-ES)

intelligent systems solutions GmbH

Research Project: EcoFactory Simultaneous ecological and economical optimization of production

system (CTI-Nr. 12402.1 PFES-ES)

Researcher BWIProf. Markus Baertschi

Johannes Plehn

Alexander Sproedt

Research PartnerSwiss Federal Laboratories

for Material Science and Technology (EMPA)University of Applied Sciences (HTW) Berlin

Industry PartnerTaracell Schweiz

HUBER+SUHNER AG

Knecht & Müller AG

Chocolat Frey AGDissemination Partner

Verband der Schweizer Maschinen-, Elektro- und Metallindustrie (SWISSMEM)

Sustainable Engineering

Network Switzerland (SEN)

Effizienzagentur

Schweiz AG

BWI Management Weiterbildung

Funded by

Production System

Project Approach

Process Step

Simulation Model

Improvement Measures

Expected Project Results Holistic procedure model improving Eco-Efficiency in production systems

Development of a user-friendly software tool

1 Rough Analysis of production systems to identify process step for improvement

EcoFactory will address the following aspects to develop a unique procedure model to increase Eco-Efficiency in production systems:

Motivation and Industrial

Relevance

Overall Commercial Objective

Scientific Objectives

customers with an increasing demand for environmentally friendly products;

2 Development of an environmental and economic KPI system & assessmentof identified production step

5 Validation of identified measure in process step and feedback to production system

3 Modeling and Simulation of identified process step using a combination of DESand MFA

4 Evaluation of potential improvement measures (Technology, Production Planning & Control, Process Design) using DES and MFA

legislation by new regulations, forcing companies to reduce their emissions;

Increasing need for manufacturing companies to improve their environmental

and economic performance (Eco-Efficiency) due to altering demands from:

supply market by confronting companies with resource scarcity and increasing

energy and raw material prices.

Support manufacturing companies with a decision support process to identify optimal

improvement measures to increase the Eco-Efficiency of their production

processes

Holistic procedure model to improve Eco-Efficiency of production processes:

Comprehensive environmental and economic key performance indicator (KPI)

system

Detailed analysis of suitability of Eco-Efficiency improvement measures in

production systems

Simulation model combining Discrete Event Simulation (DES) and Material

Flow Analysis (MFA)

Figure

Environmental & Economic KPI-System2

5

3

A B C D

e.g. extrusion

1

Va

lida

tion

Fe

edb

ack

A B C D

4

A B C

Measure 1 Measure 2

Website

Commission for Technology and Innovation

(CTI-Nr. 12402.1 PFES-ES)

www.ecofactory.ethz.ch

Context After-Sales-Services (ASS) have

become a major competitive factor. Companies profited from higher profit margins, but increasing complexity and costs in world wide operations represent new challenges for Swiss companies.

Motivation and IndustryRelevance• Swiss companies are dependent on

ASS for differentiation and superior customer satisfaction.

• ASS networks become more difficult to design and operate.

• Complexity of the ASS business especially in strategic network planning and resource allocation has led do suboptimal configurations.

Overall Commercial Goal• Support decision-making in strategic

planning of ASS networks• Reduce operative costs incurred by

improving strategic planning and resource coordination

• Enhance transparency and efficiency in planning and operation

Scientific Objectives• General process framework for ASS

networks• Discrete event simulation for ASS

networks

Research Project: AsPlannedRobust planning of after-sales field service networks in the

machinery and equipment industry CTI-Nr. 12164.1 PFES-ES

Approach Research method: Systems Engineering

Expected Project Results ASS-network simulation and optimization tool Case studies and benchmarking with industry partners

After-Sales-Service Network Simulation and Optimization

ResearchersProf. Markus BaertschiGandolf Finke (gfinke@ethz.ch )Philipp Hertz (phertz@ethz.ch )

Industry PartnersSchindler Aufzüge AGGF AgieCharmillesSiemens Schweiz AGFeintool AGHocoma AGe-switch Solutions AG

Dissemination PartnerAssociation For Services Man-agement International (AFSMI) Zellweger Management Consultants AGBWI Management Weiterbildung

funded by CTI (Innovation Promotion Agency, Switzerland)

Repair time

Location Number ST Qualifications

Travel time

Travel time

Utilisation Service level

CustomerHQ

Total utilisation Global service level

Office

Number of offices Locations Number of ST Qualifications

Travel time

Travel time

Repair timeCustomer Office

Causal relations

Performancedimensions

Service level

Response timeCost

Controllever

•Contract design•Network design

• Facility location planning• Resource allocation

•Operational process redesign

Risks

• Human failure• Machine

failure• Process risks• External risks

Research Project: GALA (EU/FP7)EU-IST-ICT 258169 Game and Learning Alliance

Res

earc

h

GaLA – Game and Learning Alliance

Publications

PublicationsP

ub

lica

tio

ns 0

10

20

30

40

50

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Refereed scientific publications Monographs Other publications

Presentations

Lectures and Presentations P

rese

nta

tio

ns

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 20120

10

20

30

40

50

Presentations to Scientific committees Other presentations

Statistics on events

Sta

tist

ics

on

eve

nts

Our Impact in the Industry

Number of companies or induviduals that contractedour services to theamount of 200 CHF andmore

0

100

200

300

400

500

600

700

2008 2009 2010 2011 2012

No. of Companies No. of Individuals

Nu

mb

er

Sta

tist

ics

on

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nts

Our Impact in the Industry

Extended 3rd Party Income

0

500

1000

1500

2000

2500

3000

3500

4000

4500

2008 2009 2010 2011 2012

Total Projects Total Continuing Education Total other Transfers

KC

HF

Our Impact in the IndustryBWI / ETH Zürich : Aussenwirkung nach Firmen, Jan. bis Dez. 2012Bereich Prof. Dr. Paul Schönsleben / Prof. Markus BaertschiQuelle: SAP ETH (berücksichtigt sind nur Leistungen mit mindestens 200.- Fr. Umsatz) Version

Anzahl Positionen: 1'082 Total Betrag in SFr.: 2'738'513

Anzahl Positionen Forschungsprojekt: 9 Total Forschungsprojekt: 246'990

Anzahl Positionen Beratungsprojekt: 6 Total Beratungsprojekt: 61'681

Anzahl Positionen MBA-SCM: 0 Total MBA-SCM: 0

Anzahl Positionen Seminar und Tagungen: 54 Total Seminar und Tagungen: 42'365

Anzahl Positionen BWI Man. Weiterbildung: 965 Total BWI Man. Weiterbildung: 2'320'615

Anzahl Positionen Erfa-Gruppe PIM: 4 DetailsTotal Erfa-Gruppe PIM: 21'560

Anz. Pos. Übriges (z.B. PA/DA, Lehrveranst., Verk.Doku.):44 Total (Übrige Einträge): 45'303Anzahl Zeilen (PA / DA.): 6 Total PA / DA): 10'868Anzahl Zeilen (Logistik Veranst.): 32 Total (Logistik Veranst.): 7'000Anzahl Zeilen (Entgelte Drittmittel(Herausgeber): 1 Total (Entgelte Drittmittel(Herausgeber): 15'212

Anzahl Zeilen (Verkäufe Wiss.Dokus): 5 Total (Verkäufe Wiss.Dokus): 12'223Anzahl Firmen / Institutionen: 497Anz.Firmen / Instit. (ink. Firmen von Erfa-Gruppe PIM):533Anzahl Privat Personen: 50

Datum Firmen / Institution Name Firmen / Institution Ort PLZ Land Transaktionsart Betrag in (sFr) Fonds-Bezeichnung23.04.2012 (F)ACTS VERANSTALTUNGSMGMT. GMBH DORNBIRN 6850 AT BWI Man.Weiterb. (Sem.& Tag.)2'100.00 BWI Management Weiterbildung SCH15.02.2012 AAC INFOTRAY AG WINTERTHUR 8400 CH BWI Man.Weiterb. (Sem.& Tag.)550.00 BWI Management Weiterbildung SCH24.10.2012 AARGAUISCHE KANTONALBANK RHEINFELDEN 4310 CH BWI Man.Weiterb. (Sem.& Tag.)3'150.00 BWI Management Weiterbildung SCH16.05.2012 ABB CORPORATE RESEARCH BADEN 5405 CH BWI Man.Weiterb. (Sem.& Tag.)3'150.00 BWI Management Weiterbildung SCH15.02.2012 ABB SCHWEIZ AG TURGI 5300 CH BWI Man.Weiterb. (Sem.& Tag.)1'050.00 BWI Management Weiterbildung SCH15.02.2012 ABB SCHWEIZ AG TURGI 5300 CH BWI Man.Weiterb. (Sem.& Tag.)1'050.00 BWI Management Weiterbildung SCH28.02.2012 ABB SCHWEIZ AG BADEN 5400 CH BWI Man.Weiterb. (Sem.& Tag.)680.00 BWI Management Weiterbildung SCH21.03.2012 ABB SCHWEIZ AG BADEN 5400 CH Seminar und Tagungen 440.00 A+W 06

Zusammenzug der Ergebnisse:

Positionen detailliert

www.bwi.ch:Our Products

Since

1931

Nr. 1 in

project

management

in CH

www.bwi.ch:Our Customers

Excerpt of our Reference List

ABB Corporate Research Ltd, BadenABB Hochspannungstechnik AG, ZürichABB Industrie AB, Turgi Alcatel AG, Zürich

Ascom Business Systems, SolothurnBundesamt für Gesundheit, BernBundesamt für Verkehr, Bern

Canon Schweiz AG, DietlikonCargologic AG, Zürich-Flughafen

Clariden Leu, Private Banking, ZürichCredit Suisse Group, ZürichDie Schweizerische Post, BernElan Florian Weber AG, MenzikenEmmi Käse AG, Emmen

Helsana Versicherung AG, ZürichHirslanden Holding, Zürich

F. Hoffmann-La Roche AB, BaselJura Elektroapparate AG, Niederbuchsiten

Kernkraftwerk Gösgen-Däniken AG Migros Genossenschafts-Bund, ZürichNovartis Pharma, Basel Philips AG, Zürich

PricewaterhouseCoopers AG, Zürich Ringier AG, Zürich SBB AG, Bern

Schweizerische Nationalbank, Bern Siemens AG, Zürich Sony AG, Schlieren

Sunrise / TDC Switzerland AG, Zürich Swiss International Airlines, Basel Swisscom AG, Bern Synthes GmbH, Oberdorf Universität St.Gallen, St.Gallen V-Zug AG, Zug

Zurich Financial Services Group, Zürich

www.bwi.ch:Our Customers and Suppliers

Target customers:focus on lower and middle management,

mainly with technical /natural scientific background,

of industry, service industry, public sector,

particularly also from technology-oriented SME.

Suppliers:a network of about 50 independent

trainers ,

with long-standing experience in their domain and in the network.

www.bwi.ch:Our Way of Advertising

www.bwi.ch: Our Business

2008 2009 2010 2011 20120

50

100

150

200

250

300

7461 71 83 77

166142

159183 181

83 92 8499

81

212 220203

264

183

No. of Public Seminars Held No. of Public Seminar Days HeldNo. of Company-Internal Seminars Held No. of Company-Internal Seminar Days Held

Range of Seminar offered 08 09 10 11 12

Number of Public Seminars Held 74 61 71 83 77

Number of Public Seminar Days Held 166 142 159 183 181

Number of Company-Internal Seminars Held 83 92 84 99 81

Number of Company-Internal Seminar Days Held 212 220 203 264 183