effective team performance

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Effective Team Performance

Post on 17-Oct-2014

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Page 1: Effective team performance

Effective Team

Performance

Page 2: Effective team performance
Page 3: Effective team performance

Effective Team

Performance

Page 4: Effective team performance

Introduction Activity

• What is your name, department?

• Where did you grow up?

• Tell us about your first car?

• What was your first job?

Page 5: Effective team performance

How do you define ……

TEAM?

Page 6: Effective team performance

TEAM

A group of people organized to work together to accomplish a common purpose for which they share accountability

Page 7: Effective team performance

3 Key Factors

• Putting people together to work

• Having and overall common purpose

• Being mutually accountable

Page 8: Effective team performance

How do you define ……

TEAMWORK?

Page 9: Effective team performance

Teamwork is….

Cooperative effort by the members of a group or team to achieve a common goal

Page 10: Effective team performance

The Terrible Twenty

Why Some Teams Struggle

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• Interpersonal communication

• Systematic problem-solving

• Planning and goal setting

• Collaborative conflict resolution

• Group decision making

• Meeting management

Six Critical Skills of Team Members

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Activity

Systematic Problem Solving and Conflict Resolution

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Ten Qualities of An Effective Team Player

• Demonstrates reliability

• Communicates constructively

• Listens actively

Page 14: Effective team performance

Ten Qualities of An Effective Team Player

• Functions as an active participant

• Shares openly and willingly

• Cooperates and pitches in to help

Page 15: Effective team performance

Ten Qualities of An Effective Team Player

• Exhibits flexibility

• Works as a problem-solver

• Treats others in a respectful and supportive manner

• Shows commitment to the team

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8 Roles of a Team Leader• Provide Purpose• Establish Shared Ownership• Develop Team members to the fullest

potential• Build a star team, not a team of stars• Motivate and inspire team members• Lead and facilitate constructive

communication• Monitor, but don’t micromanage

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Supervisors as Coaches• Meet Regularly

• Give lots of feedback

• Help resolve problems and conflicts

• Push accountability• Mentor

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Encourage Excellence• Review Progress Regularly• Provide constructive feedback• Support Professional Development• Address problems constructively and timely• Recognize successes

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Seven C’s of Effective Team Performance

ClarityAn understanding of the teams purpose, expected outcomes, roles, responsibilities, and expectations

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Seven C’s of Effective Team Performance

Capability

Having the necessary skills and knowledge to complete tasks efficiently and appropriately.

Page 21: Effective team performance

Seven C’s of Effective Team Performance

CollaborationAn understanding of how to work together and use resources effectively to achieve team goals

Page 22: Effective team performance

Seven C’s of Effective Team Performance

Commitment A high degree of commitment to the team’s mission and to each other.

Page 23: Effective team performance

Seven C’s of Effective Team Performance

CommunicationAn understanding of positive communication practices, including active listening, and giving and receiving feedback

Page 24: Effective team performance

Seven C’s of Effective Team Performance

Continuous ImprovementAn commitment to continuously improve work processes and team effectiveness.

Page 25: Effective team performance

Seven C’s of Effective Team Performance

CreativityConditions that encourage diverse thinking, new ideas, and innovative solutions

Page 26: Effective team performance

What is Teambuilding?

Two Categories of Team-Building

• Social Activities

•Team-Related Exercises

Page 27: Effective team performance

Shipbuilding

Team Building Exercise

SHIPBUILDING

Shipbuilding

Page 28: Effective team performance

Comparison of a Team Coach and a Work Group Boss

Function Coach of Team Boss of Work Group

Control and responsibility of group

Plays leadership role and pushes accountability so that team members share in what affects the team as a whole

Nearly total control and responsibility for the group; the authority figure

Outcomes focused on Performance results and development of team

Business, work getting done

Extent of guidance Frequent. Teaches, supports, clarifies direction, gets resources, gives feedback, encourages, challenges

Rare. Guides more by telling people what to do

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Comparison of a Team Coach and a Work Group Boss

Function Coach of Team Boss of Work Group

Communication flow with staff

Group level and one-on-one

Two-way interactions

Moore often one-on-one

More one-way interactions

Decision making, planning, problem solving

Involves team in issues affecting the group

Consults to seeks consensus

Makes more decisions, plans

Solves most problems affecting the group