Eduardo Simon4010 E. Lares Way. Cell (801) 739-6788Salt Lake City, UT. 84124. eduardo_simon2005@yahoo.com

Professional Experience

Customer Implementation Engineer/SAT IV - Advance TeamIntegra Telecom April 2013 – Present

Worked and troubleshoot with various transport methods including T1’s EoC. EoTDM, EoF.

Worked daily on multiple different routing protocols such as OSPF, EIGRP and BGP. Installed and provisioned multiple layer 2 and 3 networks including Q-inQ translations,

ENNI circuits, Dedicated Internet, Integrated with voice service, MPLS Seervice. Provisioned and troubleshoot multiple voice communication infrastructures such as VoIP

through SIP Trunking, MGCP, and SIP (PRI and BBL) as well as Legacy technology via DMS, Santera, 5E and META switch.

Manager, Service Delivery August 2009 – April 2013Integra Telecom Salt Lake City, UT

Providing leadership, technical and operational direction and quality assurance for every aspect of a customer’s order.

Responsible for recruiting, and hiring for the department Prioritize, assign and manage department activities and projects in accordance with the

department’s goals and objectives. Manage a staff of technicians, actively coaching and helping them to develop their skills. Quality monitors employees, and discusses results. Also provide monthly and yearly reviews.

Service Activation Technician III Aug. 2007 – July 2009Integra Telecom Salt Lake City, UT Provisioning and translation on new orders in the META, 5ESS, DMS and Santera switch. Worked with vendors on turn-up of new services. Worked repair trouble tickets for customers experiencing trouble with their service. Worked with LEC’s on T1’s or no dial tone issues. Ported new numbers and removed triggers for new service. Assisted field technician on new orders or repair tickets. Made changes or made cross connect via Tellabs or testing T1’s.

Install/Repair Technician 1999-2005XO Communications Lone Tree, CO Maintained switch and assisted field techs in central office. Extended T1’s install, program and repair channels banks and Cisco Routers, as a field tech.

Handled maintenance tune-ups and trouble tickets. Provided technical support to vendors on DMS-100 and Siemens Switch. Implemented and coordinated changing of switch orders. Worked DXC via Tellabs Titan 532L and 5500LInstall Technician 1992-1999MCI-Worldcom Anaheim, CA Installed and repaired DMS500 and SONUS switch platform. Assisted in new employee training. Tracked purchase orders and ensured customer satisfaction. Diagnosed and resolved maintenance and outage troubles.

Switch Operation Skills

Knowledge on MPLS, (EoF, EoTDM, EoC,) Certified Nortel DMS switch in service orders, translations, and maintenance. Experience on Nortel Wireless CDMA switch, Nortel BSM, Tellabs 5500, and Alcatel

1631 DACS. Experience installing, programming, and repairing channel banks and Cisco routers. Experience extending T1’s, via Cat5 to rj11 jack, and testing it with a T-bert. Experience on Meta Switch, 5ESS, DMS switch, and Santera Switch. Knowledge of LNP, TBS, Martens, ICC, Centest, and Remedy applications. Experience on VOIP/SONUS switch and engineering. Over 10 years of Transport Experience/Sonet. Training on Lucent OC3, OC12, OC48.

Strengths

Over 14 years of experience as Supervisor/Manger Switch Technicians. Experience as a Field Tech, CO tech, Repair and Install technician. Experience as a Circuit Design/Install and Repair Manager with MCI, XO Communications

and Integra Telecom. Strong verbal and written communication skills. (English and Spanish) Ability to perform multiple tasks and meet inflexible deadlines. Energetic and positive with a high level of commitment. Able to create and implement new processes and guidelines for my team and operations

market. Able to adjust to quick changes within the company. Excellent organization skills.

Applicable Skills and Training

Advance TCP/IP experience Solid Voice over IP (VoIP) knowledge focused on SIP signaling

Computer literate: MS Excel, Outlook, and PowerPoint. Strong focus on multi-tasking and time management. Experience in Customer Relations and Team Management.