Dylan Brown Resume 1

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    DYLAN BROWN15343 SE Division St, Portland, OR 97236 H: 5035168294 C: 5035168294 dylnbrwn@gmail.com

    14 years experience in the transportation industry. Very thorough knowledge and understanding of thePortland Metropolitan/SW Washington and the majority of the state of Oregon. Also proficient in Windows10, 8.1, 7, Windows XP. A very good understanding of Windows Office including Outlook, Word, PowerPoint and Excel. Type 50+ words per minute. Extensive experience in fielding high volume of calls anddealing with customers. I take pride in my problem solving skills and ability to rise to the occasion whenneeded. Strong leadership skills from my experience as a supervisor/manager.

    Staff training/developmentEmployee schedulingEfficient multi-taskerProject managementConflict resolutionCustomer service-orientedOrganizedHuman resources managementDeadline-orientedExceptional interpersonal communicationMap reading and navigation skills

    Quality management systems knowledgeAdvanced mathematical aptitudeExcellent sense of directionExcellent time managementFast learnerTrip planningAdept at record keepingSafe driver trainingKnowledge of state roads and highwaysLogistics knowledge

    04/2014 - 07/2015Shipping and Receiving SupervisoeTufcoat ProPowder - Tualatin, OR

    Supervised material flow, storage and order fulfillment.Redirected shipments en route in response to customer requests.Maintained accurate stock records and schedules.Established long-term customer relationships through prompt and courteous service.Communicated all emergencies, delays due to weather and carrier schedule changes to customers andsupervisors.Oversaw hiring and training ofnew employees.Forecasted manpower requirements based on daily workload and company targets.Led warehouse improvement initiatives to advance operational efficiency.Tracked time spent on assignments each day for productivity reporting.Estimated weights, heights and centers of balance to make precise placements.Used Word, Excel and Outlook for all office duties.Set up a shipping and receiving records program and history with excel in order to track all current,future and past records.Maintained driver and truck records.Worked closely with Sales, Production Scheduler on commitments and due dates.Created and enforced set rules, procedure and training for shipping/receiving area.

    Dispatch Supervisor



    05/2008 - 08/2013Radio Cab Company - Portland, ORWas responsible for over 30 union employees.Responsible in hiring, firing and employee interdepartmental issues.Took customer complaints and was responsible for finding suitable resolutions.Accumulated data reports for employee work performanceMade sure all vacations, sick days and absentee employees were covered. Made sure that all three shiftswere fully staffed 24 hours a day.Extensive experience with upholding union policies and union contract negotiations.Represented the Dispatch Department for Board of Director meetings.As manager, I had to be able to perform all of the positions that I oversaw which included call takers,dispatchers, and special needs transportation.Managed and assisted with the special needs department which was separate from dispatch. Dutiesincluded routing and transportation for all major school districts in the Portland Metropolitan area, highpriority account customers and specialty vehicles such as wheelchair lift vans.Performed assistant IT duties including backing up of all information, maintaining network issues, basiccomputer help, and payment gateway issues. Also covered for lead IT when unavailable.

    06/2000 - 05/2008DISPATCHER/CALL TAKERRadio Cab - Portland, OR

    Dispatcher position included routing of multiple vehicles through computer and voice dispatching.Working a two way radio to communicate with drivers.Consistent problem solving situations in which quick decisions had to be made.Responded to emergencies and accidents. Made sure each incident was covered by police or safetyboard committee member.Call taker position included fielding an average of 300 plus calls per day.Data entry for each order.Using customer service skills for customer satisfaction.Assisting customers with any questions or concerns.Resolving minor issues with customers and drivers.Processed credit card payments over the phone when necessary.

    1997High School Diploma:Central Catholic - Portland, ORBiology Major:Carroll College - Helena, MTBiology Major/ Computer Science Minor:Southern Oregon University - Ashland, OR

    Youngest employee to be promoted to dispatch manager in Radio Cab Company\'s history. I successfullyimplemented and utilized call management software to increase call taker/dispatcher performances whiledrastically decreasing hold times on the phone for customers. Also attended customer service seminars andcarried that over to training my employees to deal with high stress situations an unruly customers.