TLS How to Guide

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ContentsPurpose.................................................................................................................................................3Operating System and Internet Support Matrix:..................................................................................3How to Check the Internet Browser Version.......................................................................................4

Internet Explorer (IE):......................................................................................................................4Chrome:............................................................................................................................................5Mozilla Firefox:................................................................................................................................7Safari:...............................................................................................................................................8

How to Check the Internet Browser for TLS compatibility.................................................................9Microsoft Internet Explorer..............................................................................................................9Microsoft Edge...............................................................................................................................10Google Chrome..............................................................................................................................10Mozilla Firefox...............................................................................................................................11Opera..............................................................................................................................................12Apple Safari....................................................................................................................................13

Operating System Checks and Upgrade Next Steps:.........................................................................14Windows Operating System:..........................................................................................................14

Additional Windows Operating Systems and How to Confirm Version:..................................14Mac Operating Systems:.................................................................................................................15Android:..........................................................................................................................................15iOS(iPad):.......................................................................................................................................18

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PurposeIn order to continue to provide the highest security levels for our client data, and per directives from the PCI Council, FreedomPay will be migrating to TLS 1.2 for all web service applications. This document will serve as a quick reference guide for troubleshooting and next steps to ensure a user’s personal computer and internet web browsers are setup to handle this migration.

Operating System and Internet Support Matrix:Below is a compatibility matrix of operating systems versions and web browser versions required in order to support TLS 1.2. SSL 3.0, TLS 1.0, and TLS 1.1 will no longer be supported on the FreedomPay web products.

Operating System Browser

Windows 7+ Chrome 49+, Firefox 43+, Internet Explorer 9+, and Opera 30+

Apple OSX10.10 Safari 8(9)

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How to Check the Internet Browser Version

Internet Explorer (IE):To view the About page in Internet Explorer, at the top right of the program window, click the gear icon and select About Internet Explorer in the menu.

You can also click Help in the menu bar and select About Internet Explorer in the menu.Tip: If you don't see the File, Edit, View, Help menu bar, press the Alt key to make the menu bar visible.

This opens the About Internet Explorer window, where you can view the Version number, as shown in the example below. You can also set Internet Explorer to automatically install new versions when available by checking the box for Install new versions automatically.

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The minimum version required is IE 9 for internet explorer web browser. It is strongly recommended if an upgrade is required, it is done to the most recent version of Internet Explorer (IE 11). Please note that the Browser and Operating system must both be updated and compatible in order for TLS 1.2 to work properly.

Chrome:To view the About page, click the Menu icon near the top right corner of the Chrome window (just below the X button that closes the window). In older versions of Chrome, select About Google Chrome in the menu. In newer versions of Chrome, select Help and about, then select About

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Google Chrome  

            This opens the Chrome About page, where you can view the Version number. Google Chrome will

even let you know if your version is up to date.

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The minimum version required is 48 or 49 for Chrome web browser. It is strongly recommended if an upgrade is required, it is done to the most recent version of Chrome. Please note that the Browser and Operating system must both be updated and compatible in order for TLS 1.2 to work properly.

Mozilla Firefox: At the top right of Mozilla Firefox click the Open menu icon, click the question mark icon at the

bottom of the menu, then select About Firefox.

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You can also click Help in the menu bar and select About Firefox in the menu.Tip: If you don't see the File, Edit, View, Help menu bar, press the Alt key to make the menu bar visible.

This opens the About Mozilla Firefox window, where you can view the version number, as shown in the example below.

The minimum version required is 43 for Firefox web browser. It is strongly recommended if an upgrade is required, it is done to the most recent version of Firefox. Please note that the Browser and Operating system must both be updated and compatible in order for TLS 1.2 to work properly.

Safari: Open your Safari browser by clicking on the Safari icon in the dock. Click on Safari in your browser menu, located at the top of your screen. A drop-down menu will now appear. Choose the option labeled About Safari.

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A dialog box will now appear containing the browser's version number. The first number, located outside of the parenthesis, is the actual version of Safari. The second number, located inside the parenthesis, is the WebKit/Safari Build version.

The minimum version required is 8(9) for Safari web browser. It is strongly recommended if an upgrade is required, it is done to the most recent version of Safari. Please note that the Browser and Operating system must both be updated and compatible in order for TLS 1.2 to work properly.

How to Check the Internet Browser for TLS compatibility Now that the operating system and web browsers are updated/verified, it is time to ensure TLS 1.2 is enabled. If SSL 3.0, TLS 1.0, and TLS 1.1 are enabled and the PC must access sites that rely on this security layer please leave them enabled.

Microsoft Internet Explorer1. Open Internet Explorer2. From the menu bar, click Tools > Internet Options > Advanced tab3. Scroll down to Security category, manually check the option box for Use TLS 1.2. If SSL 3.0, TLS 1.0,

and TLS 1.1 are enabled and the PC must access sites that rely on this security layer please leave them enabled.

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4. Click OK5. Close your browser and restart Internet Explorer

Microsoft EdgeIn Microsoft Edge, TLS 1.2 is automatically enabled.

Google Chrome1. Open Google Chrome2. Press Alt+F and select Settings3. Scroll down and select Show advanced settings...4. Scroll down to the Network section and click on Change proxy settings...5. Select the Advanced tab6. Scroll down to Security category, manually check the option box for Use TLS 1.2. If SSL 3.0, TLS 1.0,

and TLS 1.1 are enabled and the PC must access sites that rely on this security layer please leave them enabled.

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7. Click OK8. Close your browser and restart Google Chrome

Mozilla Firefox1. Open Firefox2. In the address bar, type about:config and press Enter3. In the Search field, enter “tls”. Find and double-click the entry for security.tls.version.max4. Set the integer value to 3 to force the use of TLS 1.2

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5. Click OK6. Close your browser and restart Mozilla Firefox

Opera1. Open Opera2. Press Ctrl plus F123. Scroll down to the Network section and click on Change proxy settings...4. Select the Advanced tab5. Scroll down to Security category, manually check the option box for Use TLS 1.2. If SSL 3.0, TLS 1.0,

and TLS 1.1 are enabled and the PC must access sites that rely on this security layer please leave them enabled.

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6. Click OK7. Close your browser and restart Opera

 Apple SafariThere are no options for enabling SSL protocols. If you are using Safari version 8 or greater, TLS 1.2 is automatically enabled.

Operating System Checks and Upgrade Next Steps:

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Windows Operating System:How to tell via Logos on Left Hand Bottom Corner of Computer Screen:

If the following symbol appears in the bottom left hand corner of the screen, then most likely the computer is running on the Windows XP operating system.

If the symbol appears in the corner but further confirmation is desired, the following steps may be taken:

Right-click My Computer, and then click Properties. In the System Properties dialog box, click the General tab. Under Computer you will find system type details. If the system is operating on Windows XP, an upgrade to the operating system to Windows

7(minimum) is required. If an operating system upgraded is required, then it is highly recommended to upgrade to the newest version of Windows available. To upgrade the Windows operating system, a user must purchase/download the Windows Software. It is strongly recommended that a user backup all files prior to upgrading the operating system.

If the following symbol appears in the bottom left hand corner of the screen, then most likely the computer is running on the Windows 7 operating system.

If the symbol appears in the corner but further confirmation is desired, the following steps may be taken:

Click Start → Computer. From the menu bar, click System properties to view basic information about your computer. Under System → System type you will find system type details. If the system is operating on Windows 7 or higher, an upgrade is not required but still highly

recommended to the latest Windows operating version. They will just need to check their internet options. Please see section 1.2 on how to walk a user through enabling TLS 1.2.

Additional Windows Operating Systems and How to Confirm Version: Windows 10 or Windows Server 2016 - Go to Start, enter About your PC, and then select About

your PC. Look under PC for Edition to find out your version and edition of Windows. Windows 8.1 or Windows Server 2012 R2 - Swipe in from the right edge of the screen, tap Settings,

and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then clickChange PC settings.). Next, Tap or click PC and devices, and then tap or click PC info. Look under Windows for the version and edition.

Windows 8 or Windows Server 2012 - On the Start screen, type Computer, press and hold or right-click Computer, and then tap or click Properties. Then look under Windows edition for the version.

Windows 7 and Windows Server 2008 R2 - Click Start or the Windows logo right click Computer then click Properties. Look in System.

Windows Vista and Windows Server 2008 - Click Start or the Windows logo depending on what you have then click Control Panel->System and Maintenance->System.

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Mac Operating Systems:To check the operating system on a MAC computer please chose from the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X”:

To see the build number, click the version number in About This Mac. To find out whether a later version of OS X is available for your Mac, check for software

updates or upgrades, or check the tables below. If you're using the version of OS X that came installed on your Mac, the build number may differ.

For MAC operating systems a minimum of OS X (10.9+) is required. Please follow Apple/MAC guidelines for operating system updates.

Android:To check the operating system, open the “app drawer” (the entire list of apps installed on your phone.) It is typically always a button at the bottom of your home screen, in the center.

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Scroll through the list of installed apps and look for an app named “Settings”. Tap the Settings icon to enter Android’s system-wide Settings app.

Scroll down on the Settings screen and look for an “About phone” or “About tablet” option. You’ll usually find this at the very bottom of the main Settings screen, under System.

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Look for “Android version” to find the version of Android installed on your device.

The UI will simply display the version number, not the code name — for example, it says “Android 6.0” instead of “Android 6.0 Marshmallow”. A search web search or look up a list of Android codenames will need to be performed if you want to know the code name associated with the version. Here’s a current list:

Android 7.0: Nougat Android 6.0: Marshmallow Android 5.0 – 5.1.1: Lollipop Android 4.4 – 4.4.4: Kit Kat Android 4.1 – 4.3.1: Jelly Bean Android 4.0 – 4.0.4: Ice Cream Sandwich Android 3.0 – 3.2.6: Honeycomb Android 2.3 – 2.3.7: Gingerbread Android 2.2 – 2.2.3: Froyo Android 2.0 – 2.1: Eclair Android 1.6: Donut Android 1.5: Cupcake

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For Android operating systems a minimum of version 4.1 is required. To upgrade to a version that supports TLS 1.2, please follow Android guidelines and steps.

iOS(iPad):To confirm or check the version of the iOS operating systems on the iPad, please follow the steps below:

From the Home Screen, tap Settings > General > About. The iOS version of your device should appear on this screen.

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For iOS operating systems a minimum of version of iOS 9. Please follow Apple guidelines for operating system updates.

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