dream come true travel

21
Scope of Travel Agency Services Presented by Dream Come True Travel at the Travel Collaborative

Upload: babbo2

Post on 25-May-2015

567 views

Category:

Documents


2 download

DESCRIPTION

Allow us to manage your travel!

TRANSCRIPT

Page 1: Dream Come True Travel

Scope of Travel Agency Services

Presented by Dream Come True Travel at

the Travel Collaborative

Page 2: Dream Come True Travel

2

Today’s Topics

Introduction to Dream Come True Travel

Travel Management and Procurement Challenges

Travel Services and Process Overview

Company Benefits

Cost Management

Technology Offerings

Summary and Next Steps

Page 3: Dream Come True Travel

Introduction to Dream Come True Travel at the Travel

Collaborative

Page 4: Dream Come True Travel

4

Dream Come True Travel at a glance

4th largest Travel Management Company according to Business Travel News.

Nearly $1 Billion in Total Sales.

Established since 1966.

Headquartered in Boston.

Over 40 locations established.

Employs over 800 staff.

Consistently arrive at client solutions with a level of dedication, detail & personal service.

OverviewOverview

Page 5: Dream Come True Travel

5

Local Coverage & Experience

Established and Growing Network of Full Service Locations.

Page 6: Dream Come True Travel

6

Global reach

Well-positioned to service multinational corporate clients on a global basis.

Able to offer local service in over 80 countries worldwide.

Tzell UK opened Feb 2008.

Page 7: Dream Come True Travel

Procurement Challenges

Page 8: Dream Come True Travel

The Headlines: Costs are Out of Control

“U.S. Domestic Airfares Surge 13%

Year-over-Year in Second Quarter.”

Business Travel News, 9/18/06

"The hotels are sitting in a position where they can dictate prices, and it's causing hotel expenses to outweigh air spending.”

Business Travel News, 9/11/062007 AirPlus International Travel Management Study

“82 percent of U.S. buyers expect their travel costs to increase, up from 53 percent in 2006.”

“Leading Companies Share Best Practices

Controlling Travel Costs. Chevron, Starbucks

and Tiffany & Co. among businesses

leveraging T&E cards”

Supply & Demand Chain Executive. 7/24/2007

“Air, hotel and car rental rates set to rise in 2007 says AMEX forecast.”Travel Daily News, October 27, 2006

Page 9: Dream Come True Travel

9

Compliant with Policies…………….

Using Negotiated Rates…………….

Using Preferred Suppliers…………….

Saving $$

Less than 40% of business travel is

booked online

Poor Compliance and High Prices

Using unsanctioned suppliers

Low online adoption

Out of policy

Paying higher prices

Only 4 of 10 employees

consistently use preferred suppliers

Businesses pay 15 -27% higher prices for purchases outside

company controls

24% of services are purchased outside

sanctioned procurement policy

Your Employees

On average, employees visit 4 web sites to find, buy and manage

services

Lost productivity

Sources: Aberdeen, PhoCusWright, Lieberman Research Worldwide

Page 10: Dream Come True Travel

Process Overview

Page 11: Dream Come True Travel

11

So why partner with Dream Come True Travel?

Utilization of the best technology in the industry, with proprietary development of customized solutions where existing technologies do not exist.

Proven cost-savings experience and cost avoidance programs.

High touch, high quality, customer service driven attitude.

Highly experienced and diverse personnel, with a very low turnover rate of employees.

Attentive, hands-on management.

CustomerService

Technology Experience

ApproachCostManagement

Page 12: Dream Come True Travel

High touch, high quality customer service

No call centers. Each corporate account

receives a designated team.

No call centers. Each corporate account

receives a designated team.

Agents may be contacted by toll-free phone or email.

They are capable of handling every function of the travel reservation process.

Agents may be contacted by toll-free phone or email.

They are capable of handling every function of the travel reservation process.

Ensures your organization’s travel policies and objectives are met.

Corporate travelers receive professional, personalized and proactive service.

Ensures your organization’s travel policies and objectives are met.

Corporate travelers receive professional, personalized and proactive service.

Page 13: Dream Come True Travel

13

Highly experienced and attentive approach

Effective problem solving by determining cause and

suggesting suitable solution.

Support in all activities to ensure best practice and continuous improvement.

Manage the account primarily through face-to-face appointments as well as telephone and e-mail contact.

Ensure day-to-day bookings are made in accordance to agreed service policy.

Minimize queries and complaints through effective relationship management.

Deliver MI and reporting at agreed intervals and by means of review packs

compiled for the purposes of review meetings.

Monitor & analyze spend, identify savings achieved &

recommend opportunities for further savings and

lifecycle value.

Update your organization with relevant industry

news.

Page 14: Dream Come True Travel

14

Cost Management

Unrivalled buying power.Unrivalled buying power.

Exclusive preferred hotel program.Exclusive preferred hotel program.

The best price every time - whatever the source.

The best price every time - whatever the source.

Formidable negotiator with suppliers. Leverage our nearly billion dollar

travel spend.

Formidable negotiator with suppliers. Leverage our nearly billion dollar

travel spend.

Ben

efi

tB

en

efi

t

Substantial discounts at over 50,000 properties at 190+ hotel chains worldwide.

Unique amenities & exclusive privileges at over 500 hotels in 250 destinations.

Substantial discounts at over 50,000 properties at 190+ hotel chains worldwide.

Unique amenities & exclusive privileges at over 500 hotels in 250 destinations.

Ben

efi

tB

en

efi

t

Automated Quality Control Program.Comprehensive Low Fare Search.Daily Fare Review.International Rate Desk.

Automated Quality Control Program.Comprehensive Low Fare Search.Daily Fare Review.International Rate Desk.

Ben

efi

tB

en

efi

t

Page 15: Dream Come True Travel

15

Cost Management - Suppliers

Key Airline Relationships Key Hotel Relationships

Longstanding Vendor Relationships

Over the past 40 years, Tzell has developed strong relationships with key industry vendors including leading airlines and hotels.

Page 16: Dream Come True Travel

16

Latest Technology Tools

Multi Global Distribution Systems - Sabre, Worldspan.

Access to more than 400 airlines, over 77,000 hotels & 36 car rental companies.

Multi Global Distribution Systems - Sabre, Worldspan.

Access to more than 400 airlines, over 77,000 hotels & 36 car rental companies.

Automated quality control ensures the lowest practical airfares based on company travel policies & profiles.

Unused ticket tracking. Automated pre-trip

approval process. Web based report

access.

Automated quality control ensures the lowest practical airfares based on company travel policies & profiles.

Unused ticket tracking. Automated pre-trip

approval process. Web based report

access.

Online Booking Portal - COMPASS powered by GetThere, Rearden or Cliqbook.

Travel Profile management.

Integration with Expense Management Systems.

Online Booking Portal - COMPASS powered by GetThere, Rearden or Cliqbook.

Travel Profile management.

Integration with Expense Management Systems.

Page 17: Dream Come True Travel

17

Web-based Real-Time

Decision-Support

Control Costs

Division ADivision B

Customizable ViewsStart and End dates default to current quarter but you can customize your trending range as well as sort reports by pre-defined accounting hierarchy.

Fare Savings provides summary information for company negotiated discounts, Tzell discounts and online vs. offline transaction savings. Click on each description to access detailed reports.

Trend Analysis provides summary information for all travel in the selected date range for current and prior dates. Monitor trending of key items including Average ticket cost, hotel rates and car rentals.

The Market Share Tab provides City Pair data for Hotel, Car, Air and Rail. The City or City Pair is a link to a detailed report illuminating spend from vendor down to the passenger level.

Web-based Reporting System

Page 18: Dream Come True Travel

18

Comprehensive Report List - over 100 canned reports detailing all aspects of your travel program.

Export to HTML, XML, PDF, Excel or CSV. Our report services can “push” scheduled reports or you can render and print them locally and on demand.

Extensive “drill down” capabilities

Page 19: Dream Come True Travel

Partnership between Tzell Travel and EXPENSEWIRE.com.

Integration of traveler’s booked itinerary data from the Tzell backoffice with ExpenseWire.

The trip you book creates your expense report.

As you complete your trip, ExpenseWire reconciles your travel itinerary with your credit cards to automatically create your expense report.

Keep your travelers on task.

Keep the process rolling in your accounting department.

Ability to do down-stream analysis on booked vs. actual expense data.

Welcome Home! Your expense report is ready…

19

Page 20: Dream Come True Travel

20

Above and Beyond

If you are seeking a departure from the ordinary, consider our 40 years of corporate experience:

A worldwide reputation among our peers, suppliers, and clients for professional, proactive, personalized service

Successes on behalf of some of America’s most successful corporations

Long-term corporate partnerships and preferred vendor relationships

A staff, supported by financial and technological resources, that is the envy of the industry

If you are seeking a departure from the ordinary, consider our 40 years of corporate experience:

A worldwide reputation among our peers, suppliers, and clients for professional, proactive, personalized service

Successes on behalf of some of America’s most successful corporations

Long-term corporate partnerships and preferred vendor relationships

A staff, supported by financial and technological resources, that is the envy of the industry

As a world leader in travel intent on pushing the envelope, Dream Come True Travel is constantly on the move, seeking higher horizons:

Actively engaged in reinventing our business to keep pace with evolving technologies

Investing in new business opportunities to extend the reach and scope of travel management programs so characteristic of the mega agency environment.

As a world leader in travel intent on pushing the envelope, Dream Come True Travel is constantly on the move, seeking higher horizons:

Actively engaged in reinventing our business to keep pace with evolving technologies

Investing in new business opportunities to extend the reach and scope of travel management programs so characteristic of the mega agency environment.

Page 21: Dream Come True Travel

Thank you!

On behalf of all the employees at Dream Come True Travel, we

commit our personnel, financial and technological resources to building a mutually beneficial

and successful travel partnership.