downtown rangers - downtown project and zappos - 12.4.13

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ZAPPOS.COM DELIVERING HAPPINESS DOWNTOWN PROJECT

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Page 1: Downtown Rangers - Downtown Project and Zappos - 12.4.13

ZAPPOS.COMDELIVERING HAPPINESSDOWNTOWN PROJECT

Page 2: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Downtown Project

CollisionsCommunityCo-Learning

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Slide 3

Delivering Happiness - What’s Next?

Clothing

Customer Service

Company Culture

“a great brand is… ______”

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Slide 4

Zappos.com

http://media.glassdoor.com/m/7b/2c/00/f6/entrance-to-the-zappos-com-headquarter-office-in-henderson-nv-photo-by.jpg

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Slide 5

Las Vegas City Hall

http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg

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Slide 6

Las Vegas City Hall

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Slide 7

Las Vegas City Hall

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Slide 8

Nike

http://standardatl.com/home/wp-content/uploads/2010/07/Nike_Campus_Tour_01.jpg

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Slide 9

Google

http://static.panoramio.com/photos/original/400729.jpg

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Slide 10

Apple

http://www.techzek.com/wp-content/uploads/2011/09/apple_campus-1.jpg

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Slide 11

Doggy Day Care

http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG

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Slide 12

NYU Campus

http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG

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Slide 13

Downtown Vegas - Fremont East

http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg

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Slide 14

Downtown Vegas - Fremont East

http://www.lucyvegas.com/sites/default/files/griffin5.jpg

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Slide 15

Downtown Vegas - Fremont East

Page 16: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 16

Downtown Vegas - Fremont East

http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg

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Slide 17

Delivering Happiness - What’s Next?

Clothing

Customer Service

Company Culture

Page 18: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 18

Delivering Happiness - What’s Next?

Clothing

Customer Service

Company Culture

Community

Page 19: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 19

DOWNTOWN PROJECT - $350M

$ 50M – Small businesses

$ 50M – Tech Startups

$ 50M – Education, Arts, Culture

$200M – Real Estate

Page 20: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 20

DOWNTOWN PROJECT GOALS

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Slide 21

DOWNTOWN PROJECT GOALS

Live/Work/Play – Walking Distance

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Slide 22

DOWNTOWN PROJECT GOALS

Live/Work/Play – Walking Distance

The Most Community-Focused Large City in the World

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Slide 23

DOWNTOWN PROJECT GOALS

Live/Work/Play – Walking Distance

The Most Community-Focused Large City in the World

The Co-Learning and Co-working Capital of the World

Page 24: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 24

ROI vs. ROC

Instead of maximizing short-term ROI (Return On Investment)…

Page 25: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 25

ROI vs. ROC

Instead of maximizing short-term ROI (Return On Investment)…

We focus on maximizing long-term ROC

Page 26: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 26

ROI vs. ROC

Instead of maximizing short-term ROI (Return On Investment)…

We focus on maximizing long-term ROC (Return On Community)

Page 27: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 27

ROI vs. ROC and ROL

Instead of maximizing short-term ROI (Return On Investment)…

We focus on maximizing long-term ROC (Return On Community)and institutionalizing ROL

Page 28: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 28

ROI vs. ROC and ROL

Instead of maximizing short-term ROI (Return On Investment)…

We focus on maximizing long-term ROC (Return On Community)and institutionalizing ROL(Return On Luck) – Accelerating Serendipity

Page 29: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 29

THE BIG BET

Accelerating Collisions, Community, and Co-Learning

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Slide 30

THE BIG BET

Accelerating Collisions, Community, and Co-Learning

…will lead to…

Happiness, Luckiness,Innovation, and Productivity

Page 31: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 31

DOWNTOWN PROJECT - $350M

$ 50M – Small businesses

$ 50M – Tech Startups

$ 50M – Education, Arts, Culture

$200M – Real Estate

Page 32: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 32

$50M – Small Businesses

Page 33: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 33

$50M – Small Businesses

Criteria

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Slide 34

$50M – Small Businesses

Criteria Owner Operated - Passionate

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Slide 35

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community

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Slide 36

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community Execution Ability

Page 37: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 37

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable

Page 38: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 38

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable Unique or First or Best at

Something

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Slide 39

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable Unique or First or Best at

Something Story-worthy

Page 40: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 40

Natalie

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Slide 41

Natalie

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Slide 42

Natalie

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Slide 43

Natalie

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Slide 44

Natalie

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Slide 45

Natalie

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Slide 46

Check Cashing

http://www.vegaschatter.com/files/100501/checks_cashed..jpg

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Slide 47

Check Cashing

Page 48: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 48

Sarah

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Slide 49

Sarah

Page 50: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 50

Sarah

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Slide 51

Shipping Containers

http://images03.olx.com/ui/8/84/18/1280992807_108377618_4-cargo-containers-40ft-20-ft-For-Sale.jpg

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Slide 52

Shipping Containers

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Slide 53

Shipping Container Park

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Slide 54

Shipping Container Park

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Slide 55

Shipping Container Park

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Slide 56

Shipping Container Park

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Slide 57

Shipping Container Park

Page 58: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 58

Bike Sharing

Page 59: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 59

$50M – Tech Startups

http://img-s.foursquare.com/pix/EN1ZIL0JC5HTCZYD0PW41SWQYJHURTD204ZFZYBFGPM3F5JS.jpg

Page 60: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 60

$50M – Tech Startups

http://timenerdworld.files.wordpress.com/2011/12/romotivefinal.jpg?w=576

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Slide 61

The City as a Startup

http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png

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Slide 62

$50M – Startups

http://www.shebytes.com/wp-content/uploads/2011/12/venture-for-america-12-12-11.jpg

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Slide 63

$50M – Education, Arts, Culture

http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

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Slide 64

$50M – Education, Arts, Culture

http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

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Slide 65

$50M – Education, Arts, Culture

http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

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Slide 66

$50M – Education, Arts, Culture

http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

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Slide 67

$50M – Education, Arts, Culture

http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg

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Slide 68

$50M – Education, Arts, Culture

http://mikerossart.net/images/mikeross_enter.jpg

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Slide 69

$50M – Education, Arts, Culture

Page 70: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 70

Page 71: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 71

Page 72: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 72

$200M – Real Estate

http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg

Page 73: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 73

WHEN CITIES DOUBLE IN SIZE…

Productivity and innovation per resident increases by 15%

(But not true for companies)

Accelerate serendipity -> Accelerate learning -> Accelerate productivity and innovation

Page 74: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 74

3 INGREDIENTS FOR SERENDIPITY

1. Residential density of 100 residents/acre

2. Street-level activity for residents to collide

3. Culture of openness, collaboration, creativity, and optimism

Page 75: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 75

HOW TO ACCELERATE LEARNING & INNOVATION

Maximize serendipitous interactions

Density in the office

Density in the city

Collisions vs. convenience

Page 76: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 76

Las Vegas City Hall

http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg

Page 77: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 77

DIFFERENT GROUPS COLLIDING

1. 2000 Zappos employees2. 1000 Teach For America corp members

and alumni3. Tech Startup Community4. Small Business Community5. Art and Music Communities6. Other Passion Communities7. Local Residents

Page 78: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 78

LEARNING FROM ZAPPOS & COWORKING…

Culture is to a Company

Page 79: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 79

LEARNING FROM ZAPPOS & COWORKING…

Culture is to a Companyas

Community is to a City

Page 80: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 80

LEARNING FROM ZAPPOS & COWORKING…

Culture is to a Companyas

Community is to a CityValues

InnovationSerendipity

ParticipationUpward Mobility

Attracting Startups and the Creative Class

Page 81: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 81

Our Secret Weapon

http://static3.vipasuite.com/resources/dyn/images/459355w783h429s185b/_fn/ogden-3.jpg

Page 82: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 82

LEARNING FROM TED, SUMMIT SERIES, SXSW, BIF…

Curated ContentSerendipity

LearningConnectionsCommunity

Page 83: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 83

Downtown Vegas Every Day

Curated ContentSerendipity

LearningConnectionsCommunity

Page 84: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 84

Fremont St. & Las Vegas Blvd.

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Slide 85

Fremont St. & Las Vegas Blvd.

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Slide 86

Fremont St. & Las Vegas Blvd.

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Slide 87

Fremont St. & Las Vegas Blvd.

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Slide 88

Fremont St. & Las Vegas Blvd.

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Slide 89

Fremont St. & Las Vegas Blvd.

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Slide 90

Fremont St. & Las Vegas Blvd.

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Slide 91

Fremont St. & Las Vegas Blvd.

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Slide 92

Fremont St. & Las Vegas Blvd.

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Slide 93

Fremont St. & Las Vegas Blvd.

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Slide 94

Downtown Vegas Monthly Cadence

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Slide 95

Downtown Vegas Monthly Cadence

Week 1 – First Friday Week

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Slide 96

Downtown Vegas Monthly Cadence

Week 1 – First Friday WeekWeek 2 – Tech Week

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Slide 97

Downtown Vegas Monthly Cadence

Week 1 – First Friday WeekWeek 2 – Tech Week

Week 3 – Fashion Week

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Slide 98

Downtown Vegas Monthly Cadence

Week 1 – First Friday WeekWeek 2 – Tech Week

Week 3 – Fashion WeekWeek 4 – Catalyst Week

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Slide 99

Fashion Incubator – Stitch Factory

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Slide 100

Fashion Incubator – Stitch Factory

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Slide 101

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

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Slide 102

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

3-4 hours/day

Page 103: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 103

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

3-4 hours/dayx 7 days/week

Page 104: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 104

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

3-4 hours/dayx 7 days/week

x 40 weeks/year

Page 105: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 105

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

3-4 hours/dayx 7 days/week

x 40 weeks/year= 1000 “collisionable” hours/year

Page 106: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 106

Jake – Flint and Tinder

http://images.fastcompany.com/upload/inline-Made-In-The-USA-Flint-And-Tinder-Undies-And-You-Will-Love-It-b.jpg

Page 107: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 107

Jake – Flint and Tinder

Page 108: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 108

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

Page 109: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 109

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

12 hours/day

Page 110: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 110

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

12 hours/dayx 7 days/week

Page 111: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 111

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

12 hours/dayx 7 days/week

x 12 weeks/year

Page 112: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 112

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

12 hours/dayx 7 days/week

x 12 weeks/year= 1000 “collisionable” hours/year

Page 113: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 113

Return On Collisions (ROC)

“Subscribe” toDowntown Vegas

Page 114: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 114

Return On Collisions (ROC)

1. 100 residents per acre

2. Street-level activity for residents to collide

3. Culture of openness, collaboration, creativity, and optimism

Page 115: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 115

Return On Collisions (ROC)

1. 100 residents per acre

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Slide 116

Return On Collisions (ROC)

1. 100,000

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Slide 117

Return On Collisions (ROC)

1. 100,000 “collisionable”

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Slide 118

Return On Collisions (ROC)

1. 100,000 “collisionable” community

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Slide 119

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours

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Slide 120

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per

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Slide 121

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per acre

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Slide 122

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per acre per

Page 123: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 123

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per acre per year

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Slide 124

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per acre per year

2.3 collisionable hours per square foot

per year

Page 125: Downtown Rangers - Downtown Project and Zappos - 12.4.13

Slide 125

OUR BIG BET… 3 Guiding Principles

Accelerate:1.Collisions2.Community3.Co-Learning

And everything else will fall into place…(productivity, innovation, growth, happiness)

What will people say about downtown?

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Slide 126

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Slide 127

ZAPPOS, DELIVERING HAPPINESS, DOWNTOWN PROJECT

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Slide 128

50% of Humans Live in Cities

http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg

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Slide 129

75% Will Live In Cities in Our Lifetime

http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg

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Slide 130

The 4-Minute Mile

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Slide 131

The 4-Minute Mile

http://en.wikipedia.org/wiki/File:Iffley_Road_Track,_Oxford_-_blue_plaque.JPG

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Slide 132

[email protected]

http://langintro.com/lv_dec_2010/pics/0950_emergency_arts_window.jpg

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Slide 133

A great

brand

is a story that never stops unfolding.

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Slide 134

A great

brandcompany

is a story that never stops unfolding.

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Slide 135

A great

brandcompanycity

is a story that never stops unfolding.

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Slide 136

A great

brandcompanycitycommunity

is a story that never stops unfolding.

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Slide 137

Thank you!

For a copy of this presentation:

[email protected]

For more information:

www.DowntownProject.com

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Slide 138

http://www.youtube.com/watch?v=AF4f3l4a4_A