Virtual Team Best Practices

By: Holley Klein, Kyle Mahan, Sandra Mays, & Julia Pemble

Introduction

Team Dilemmas Effective Team Qualities What to Anticipate Solutions How will this help you? Overview

Team Dilemmas

Lack of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention of Results

Effective Team Qualities

Trust Building Trust Trust Depends on Reliability Uncertainty is a Common Barrier

Effective Team Qualities

Healthy Conflict

Remove Uncertainty Create Ownership Conduct an Action After Review (AAR)

Effective Team Qualities

Commitment

Check for Existence› Significant Resources› Relevant Support

Teams encounter changes quickly

Effective Team Qualities

Accountability

After Action Review(AAR)

› Helps Assess Team Progress› Improve Project Process› Prevent Issues

Effective Team Qualities

Results Orientation

Ownership of Task

AAR Performed › Motivates› Increase Productivity› Increase Morale

What to anticipate and how should it be

addressed

Communication Email & Meetings

Trust Issues Get Acquainted

Interdependence Share goals

Tips for Successful Solutions

Clearly Define Roles State Expectations List Objectives Establish Goals Together

Commitment to Communication Communicate Regularly Healthy Relationship Free Exchange of Ideas Bilateral Communication SMART Process

How is this going to help our team?

Successful Project Proactive Approach

Learn from someone else's experience

Conclusion

Communication Method Establish Roles

After Action Review (AAR)

References

After action review. (n.d.). Retrieved from Leading Virtually:

http://www.leadingvirtually.com/virtu al-team-tools-after-action-review/

Carroll, B. (2007, December 5). Building trust in virtual fields. Retrieved from Leading Virtually Web site:

http://www.leadingvirtually.com/15/

References

Daft, R.L. (2014). Management 11th ed. South-Western, Cengage Learning.

DeRosa, D. M., Lepsinger, R. (2010). Virtual Team Launch Kit. In Virtual team success: A practical guide for working and leading from a distance. San Francisco, CA, Jossey-Bass.

References

Kahai, S. (2008, August 26). How do I begin to improve the functioning of my virtual team? Retrieved from Leading Virtually Web site: http://www.leadingvirtually.com/how- do-i-begin-to-improve-the-functioning- of-my-virtual-team/

References

Saonee, S., Manju, A., Suprateek, S., & Kirkeby, S. (2011). The Role of

Communication and Trust in Global Virtual Teams: A Social Network Perspective. Journal Of Management Information Systems, 28(1), 273-309

References

Sasso, A. (2008, January 31). Overcoming virtual team challenges: After Action Review. Retrieved from Leading Virtually Web site:

http://www.leadingvirtually.com/overcoming-virtual-team-challenges-after- action-

review/

Virtual teams challenges and solutions. (n.d.). Retrieved from Leading Virtually Web site: http://www.leadingvirtually.com/how-do- i-begin-to-improve-the-functioning-of-my- virtual-team/