Transcript
Page 1: User centered-design process

Introduction

USER CENTERED DESIGN

Page 2: User centered-design process

Do you want to DESIGN A SYSTEM which considers...

An organization's business objectives and goals

User's needs, limitations and preferences

User will like itOrganization gets benefits

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We all want, that is, just to SATISFY THE USERS

User’s Satisfaction = Organization’s Benefit

Page 4: User centered-design process

So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable

Page 5: User centered-design process

So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable

- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)

Page 6: User centered-design process

So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable

- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)

- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)

Page 7: User centered-design process

So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable

- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)

- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)

- INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)

Page 8: User centered-design process

So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable

- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)

- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)

- INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)

- POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site)

Page 9: User centered-design process

So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable

- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)

- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)

- INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)

- POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site)

- SLOW LOADING PAGE (User have to wait till the content loads on the page to perform the action)

Page 10: User centered-design process

So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable

- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)

- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)

- INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)

- POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site)

- SLOW LOADING PAGE (User have to wait till the content loads on the page to perform the action)

- UNPROFESSIONALLY DESIGN (Icons, typography, colors, images etc.)

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Because we useWATERFALL SOFTWARE DEVELOPMENTlife cycle model

START

DESIGN

DEVELOPMENT

TESTING

ERRORS

END

DESIGNERRORS

NO

YES

Page 12: User centered-design process

Because we useWATERFALL SOFTWARE DEVELOPMENTlife cycle model

START

DESIGN

OPMENT

STING

ERRORS

END

DESIGNERRORS

YES

Missing

USER

Page 13: User centered-design process

USER is the one

- We design and develop for

- We want to satisfy

- We get benefits from

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so HOW do we design a system that fits into...

Organization’s objectives and goals

Users Expectations

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USER CENTERED DESIGNUser-centered design (UCD) is an approach for employing usability. It is a structured product development methodology that involves users Throughout all stages of Web site development, in order to create a system that meets users' needs.

- usability.gov

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USER CENTERED DESIGN processSTART

PLANNING

RESEARCH

ANALYZE

DESIGN

TEST Analysis

ImplementEvaluate

Analysis

ImplementEvaluate

Analysis

ImplementEvaluate

Analysis

ImplementEvaluate

DevelopmentTeam with Users

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SCOPE What are you developing? What is the system going to cover? What the users goals are?

AUDIENCES Who are the major groups you want the site to serve?

OBJECTIVES What goals should the system help your agency or organization to meet?

PLANNING

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PLANNING RESEARCH

Who are the users?

What’s their tasks and goals are?

What are marketing & branding goals?

What influence user to use the system?

Which tasks are critical, important?

What is users environment?

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PLANNING RESEARCH

How user perform the task and how long will it take?

How do user want to use the system?

How easy user can use the system without any error?

What mental model user use to use the system

ANALYZE

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PLANNING RESEARCH

User will like this color combination?

How can we put branding elements into design?

How easy we can make the system structure?

Have we use consistency through-out the system?

Have we used relevant content?

ANALYZE DESIGN

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NNING RESEARCH

Is the navigation easy to access?

How is the speed of the system?

User found the system interesting?

User could perform the task that he want to perform?

Is user satisfied?

Does user find consistency in the system?

ANALYZE DESIGN EVALUATE

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Why should we follow UCD process...

Cost

of

maki

ng c

hanges

Time

100

90

80

70

60

50

40

30

20

10

0

DESIGN

DEVELOPMENT

TESTING

LAUNCH SYSTEM

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BENEFITS of UCD process

USER

Achieve their goals easily and effectively

Enjoy the interaction with the system

Satisfied instead of frustrated

Increase trust to use the system again

ORGANIZATION

Reduce development cost and time

Reduce training cost and time

Reduce support cost and time

Reduce maintenance cost and time

Increase traffic / user’s interest

Increase product’s sale and revenue

Attract new customers

Retain existing customers

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Appreciate YOUR COMMENTS below…


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