Download - THE ART OF RESUME DEVELOPMENT - mdrconline.net Art of Resume Development.pdf · Whether Chronological, Functional or Hybridechnical resumes will , t place your technical skills at

THE ART OF RESUME DEVELOPMENT

3 The Art of Resume Development

2012 KHMGT. All Rights Reserved. This material is provided for the sole use of this company and licensed users. Any reproduction, distribution or dissemination of this

material may not be done without the express written consent of KHMGT.

3.1

A resume should highlight the best of your achievements. It must confirm that your job and career objective is realistic. It should show how your objective is supported by related accomplishments and experience.

Your resume becomes a tool to open dialogue and create interest, whether or not any opportunity exists.

Once your goals have been defined, you must check your resume to determine how well it supports your goals. You can begin addressing your goals by writing a job title or functional position that describes your goals. You can follow this title with a short sentence that further defines your goals. There are three things you must consider when describing your objective.

• Focus: describe exactly what you want to do

• Direction: describe your goals

• Adaptability: state your ability to make a career transition





3.2

RESUME TYPES

Chronological resumes On this type of resume, list your work history in reverse chronological order. These resumes typically help people who are planning to stay in their current function and industry or related industry). Chronological resumes make it easier for someone in your current industry to see what you did and understand the types of responsibilities you held, since these individuals are already familiar with how you fit into your current industry. These resumes are not as effective at depicting a job seeker’s achievements and transferable skills as other types of resumes, but this traditional style of resume is widely accepted. Recruiters and Human Resource professionals prefer this resume style.

Functional Resumes This type of resume helps demonstrate your transferable skills. Functional resumes make it easier for someone outside of your current industry to understand what your transferable skills are and visualize how they can be applied in their industry. Functional resumes are most effective when used in conjunction with a networking opportunity. These resumes are sometimes viewed negatively, because people who review this style of resume fear that a job seeker is trying to hide something since the work history comes last.

Chrono-functional (Hybrid) resumes Use both the achievement-based aspects of the functional resume and chronology. This combination is more acceptable to those who would typically reject functional resumes.

Your advisor will help you decide which format or style is best for you





3.3

and best meets your needs.

RESUME STYLES

Technical Resumes Whether Chronological, Functional or Hybrid, technical resumes will place your technical skills at the beginning of the document to help summarize your qualifications. When you are seeking senior-level technical positions, your technical expertise is less important than your management skills, your ability to sell a product or service, or build relationships. Therefore, it is not as important to place technical information at the beginning of your resume.

Academic Resumes This resume is typically called a Curriculum Vitae (CV). CVs display academic achievement and is used for a variety of educational or research positions that require particular academic qualifications such as Ph.Ds. It is important to selecting the right resume format for the position you seek. You may need to change from the format you have used in the past or use a combination of styles for various purposes. When in career transition, your advisor will work with you to develop a resume that best suits your needs. Sometimes the best way to explore new opportunities is to revise your current resume.





3.4

STATEMENT OF ACCOMPLISHMENTS

When using a hybrid resume style, you should also develop a second document displaying only your achievements to help articulate your transferable skills. This document will help you transition from one industry to another and help you market yourself when you need to demonstrate that you can transfer to a different industry. To develop a statement of accomplishments, group achievements from your resume by category not chronology. You may choose to highlight these achievements in two or three categories. A chronology of employers is optional at the end of your list of achievements. This list of accomplishments and employers is not necessarily the same as a functional resume but is typically most useful in similar networking situations.





3.5

GUIDELINES FOR ELECTRONIC RESUMES Below is a list of proper guidelines for electronic resumes.

Dos: ■ Use a clean, structured format. ■ Use a font size from 10 to 12 points for legibility. ■ Use one of these optional font types:

- Helvetica - Times - Times New Roman - Futura - Universe - Optima - New Century Schoolbook - Courier - Palatino - Arial

■ Your name should be on a line by itself and your category headings (i.e.,

Summary, Education) should also be on their own lines. ■ Use appropriate keywords. Industry-specific terms are usually

programmed into a search engine to help an employer divide qualified from unqualified candidates. Use those terms to ensure your resume makes the cut.

■ E-mail your resume when possible; print a hard copy for in-person interviews.

■ Use a laser printer to ensure quality for mailing or distributing your resume.

Don’ts: ■ Don’t use italics, underlining or bolded words ■ Don’t use horizontal and vertical lines to format the resume. ■ Don’t include personal information such as: age, religious affiliations,

etc.





3.6

WHAT RESUMES DO … AND DON’T DO

By creating a clear objective, you have already defined the “product” you want to take to the job market. A good resume can play a strong supporting role in your search by setting you apart from others and helping to communicate your strengths and capabilities. Your resume becomes an effective sales brochure; it demonstrates the strengths and contributions you bring to a position and illustrates your potential. However, the best resume is not a substitute for a thorough job search, for developing personal contacts and for the strong impressions you can only be create in a face-to-face interview. A good resume may, however, capture the reader’s initial interest and lead to a positive meeting or interview. One of the most valuable things about a resume is the process of writing it. It gives you an improved introspective look at yourself and supports your own beliefs about your past contributions and future potential. To make it truly effective, it must become a “talking paper” that can generate interest in you.

OBJECTIVE

RESUMES DO NOT GET JOBS… PEOPLE DO





3.7

WHAT OTHERS LOOK FOR IN YOUR RESUME





3.8

Professionals who read your resume (potential employers and those in your existing contact network) judge it on the information you provide about yourself; the manner in which you provide it; the format and how you present it. Your resume cannot tell others everything about you; it provides people with the initial information they need to determine if they want to see you or talk with you. A good resume does not contain too much detail. You must sell the reader on the concept of meeting with you in an informal meeting or a job interview.

Save the detail for face-to-face meetings, phone conversations and inquiries. There are many acceptable resume formats. It must be easy to read and demonstrate your level of competency. It should also demonstrate your ability to deliver a clear message in a concise manner. Resumes are usually skimmed over the first time around, looking for key words, concepts and particulars about their past. You must get your message across quickly and clearly in an eye scannable format.





3.9

There are a variety of effective resume formats, depending on your

target market, your career goals and the message you wish to deliver. Career search and career transition is all about creating an effective strategy to market your skills. Therefore, your marketing materials must represent and support your goals. Remember, this is a marketing strategy for a product—you. Your resume will represent your past achievements and indicate what an employer can expect of your performance in the future. The elements of a resume are:

Career Focus

Achievements

Qualifications

Experience

Education/Training





3.10

RESUME WRITING STYLE FOR WORD DOCUMENTS To guide the reader’s eye quickly to the points you want to emphasize the

most, we recommend the following guidelines. Dos: ■ Use wide margins, capital letters, boldface type, indentations, and

bullets. ■ Instead of full sentences, use phrases in a direct, “telegraphic” style

which makes complete sense. This ensures that the reader sees the important points quicker and faster. This can also help you condense ideas and eliminate unnecessary words.

■ Note your accomplishments in the past tense; this implies that these activities were completed in the past.

■ Use action verbs to emphasize your responsibilities (i.e., developed strategic plans; directed staff of professionals, etc.).

■ Quantify accomplishments, if applicable, by providing numbers, dollar amounts, time saved, or percentages.

■ Reread your draft to ensure consistency and clarity. Don’ts: ■ Don’t use personal pronouns. ■ Don’t allow your resume to be longer than two pages (except for

supplemental material pertaining to publications, patents, etc.)





3.11

When you have completed the first draft of your resume, review it to

make sure you are sending the right message by adhering to the recommended guidelines below: Dos: ■ Examine your lead-in paragraph. Is the language clear and does it

provide an accurate focal point for the entire resume? Does it capture and hold the reader’s interest?

■ Do your accomplishments reflect your best strengths? Do they “sell you” and your value to the interviewer?

■ Use abbreviations, shoptalk, and jargon sparingly. Words for specialized careers (i.e., the military, high tech) can often be translated into general organizational terms or concepts.

Don’ts: ■ Don’t include any unrelated information or interpretations of negative

information? If it does contain these types of information, delete or reframe those comments.

■ Avoid unsupported, self-serving claims or using too many inflationary words (i.e., “major”, “significant”, “dynamic”). Let your past accomplishments speak for themselves.

■ Don’t use fancy paper, colored ink or visual gimmicks unless you are seeking a job in an industry that values novelty (i.e., advertising, graphic arts).

■ Never refer to your marital status or unconventional personal living arrangements.

■ It is unnecessary to state “References are available upon request.”





3.12

A resume should highlight the best of your achievements. It must confirm that your job and career objective is realistic. It should show how your objective is supported by related accomplishments and experience. Your resume becomes a tool to open dialogue and create interest, whether or not any opportunity exists. Once your goals have been defined, you must check your resume to determine how well it supports your goals. You can begin addressing your goals by writing a job title or functional position that describes your goals. You can follow this title with a short sentence that defines your goals. There are three things you must consider when describing your objective.

■ Focus: describe exactly what you want to do

■ Direction: describe your goals

■ Adaptability: state your ability to transition





3.13

GOALS

A resume that lacks a clear indication of goals demonstrates that the job seeker has not taken the necessary time to assess his skills and abilities.

Remember this tool is a piece of marketing material. Just as when marketing any product, you should define a target market, focus on their

interests and market to those interests.

BACKGROUND & QUALIFICATIONS It is important to motivating the person reading your resume; therefore, the use of motivational language is a key element in developing a summary of qualifications. Your words must be carefully chosen to demonstrate your overall capabilities. That summary must support your goals. Whether you use a brief paragraph or a series of bullets, you need to support your capabilities. For example, a programmer would elect to support his capabilities by listing his computer languages and software familiarity, and a manager would want to demonstrate his or her leadership capabilities.





3.14

DEMONSTRATING ACHIEVEMENTS

Your achievements prove your skills and abilities, and quantifiable achievements demonstrate success. These positive statements use language, in the past tense, and demonstrate your daily effectiveness and your unique accomplishments. Be brief when stating your achievements. Use words and phrases that relate to your goals. Leave out the details for now. Let the resume garner interest that encourages the reader to ask you for the details.

HIGHLIGHTING YOUR PROFESSIONAL EXPERIENCE Your professional experience should also support your goals. After all, it is this experience that has enabled you to grow in your career. Professional experience is always shown in reverse chronological order, with the most recent experience listed first. Avoid gaps and unexplainable lapses of employment wherever possible, without drawing attention to these liabilities. Remember, your resume is a marketing tool. No one ever advertised a negative aspect of their product: “Our SUVs have the highest rollover rate in the industry.”

Keep it accurate, yet positive.





3.15

LISTING YOUR EDUCATION

List your highest degree first, if it supports your goals, when listing other degrees. If it doesn’t support your goal, consider listing a lower degree first if it better supports your goals. It is possible that, in your view, your training and experience have given you the equivalent of certain academic credentials. Your Career Advisor can help you determine if you should list such an equivalency on your resume. You should only consider listing such information if you can fully support this premise. Remember that dating your education may date you as well. Avoid potential age discrimination by omitting the dates of your education.

PERSONAL DATA Personal information may be inappropriate. Age, marital status and health add little to a resume, and employers may not use this information in their decision process, so it is best to leave it out. Discuss with your Career Advisor the merit (if any) of including such information. If you elect to include personal information, be careful to not include any potentially negative information.





3.16

RESUME STYLES

Resumes may be one or more pages in length. It is important that your resume is an accurate depiction of your skills, abilities and experience. More than one page may be necessary even when you keep your descriptions brief.

LISTING YOUR ACHIEVEMENTS Resumes must contain achievements demonstrating work-related successes. Each example must be brief and should demonstrate quantifiable results whenever possible. Sometimes quantifying an achievement is difficult, so it is important to think outside of the box. Ask yourself the following questions when attempting to quantify a difficult situation: Consider the employer’s perspective: “How does the company benefit from this type of capability or experience?” Consider your own perspective: “The situation/problem was changed in what way after I got involved with it?” The overall purpose of a resume is to help you get your foot in the door

with a prospective employer. It is a marketing tool.





3.17

RESUME FORMATS

Remember that, although your resume may be electronically scanned, it will also likely be read by a person. Your resume should be written in MS Word or a program compatible with Word. There are different versions of this program and the most compatible format across different systems is Rich Text Format (RTF or .rtf). Some versions of Word (i.e. 6.0/95; 2.x for Windows; Word 97; etc.) are not be compatible with other systems and some characters or features of resumes composed with these programs may not be readable after conversion.

GENERAL FORMAT Your resume should be written in MS Word or a program compatible with Word. There are different versions of this program and the most compatible format across different systems is Rich Text Format (RTF or .rtf). Some older versions of MS Word may not be compatible with other systems and some characters or features of resumes composed with these programs may not be readable after conversion.

PDF (.PDF) Many employers and recruiters prefer resumes be included as an attachment only in PDF (.pdf) format. There are several reasons for this. PDF formatting tales up less memory in a computer, and less pace on a server. PDF formatting has a much greater likelihood of not containing or transmitting any virus. PDF formatting is also more consistent across multiple platforms, so that when opened, it appears the same to all users.





3.18

CHRONOLOGICAL STEVE HATHAWAYS 555 Nowhere Lane Email: [email protected] Somewhere, TN 37727 Phone: 310-555-1212

SUMMARY

Operations/Sales Management with over 20 years of success in helping lead organizations to higher profitability. Fourteen years of upwardly mobile progression in responsibilities with a Fortune 100 company. A graduate of the University of Tennessee at Martin, and a skilled manager and National Accounts Manager within the wholesale foods industry. A skilled professional sales person and manager with proven abilities in sales, operations, planning and budgeting, personnel and sales management. Accustomed to consistently improving the bottom lin, and with a proven track record of success, this is an accomplished problem solver with the ability to effectively analyze complicated situations and bring about innovative solutions. Looking to take his career to the next level in Sales or Operations Management, he will consider relocation for the right opportunity.

AREAS OF EXPERTISE

• Analysis • Motivation • Implementation • Supervision • Communication • Management • Planning • Budgeting • Coordination

PROFESSIONAL EXPERIENCE

General Mills, Nashville, TN 2001 - Present National Accounts Manager • Managed General Mills brands totaling $98 million in annual revenue • Accountable for annual trade budget of $22 million • Presented marketing programs, new items and customer development at Kroger

corporate

Customer Business Manager, Cincinnati, OH 1995 - 2001 • Winner of General Mills “Circle of Excellence” award for being up 16% for year and

1 of the 4 best teams in nation • Oversaw $64 million in annual revenue • Received General Mills “Sales Leadership Ring Award” for achieving objectives on

all 8 General Mills Divisions during 2000 • Managed a 15-member team with 5 direct reports

Category Sales Planning, White Plains, NY 1993 - 1995 • Received 3 ABCD Awards (Above & Beyond the Call of Duty) • Managed a $25 million annual trade marketing budget • Conducted on-going volume, consumption and profit analysis of region business • Worked on multi-functional teams to introduce new items





3.19

CHRONOLOGICAL Steve Hathaways…Page 2

PROFESSIONAL EXPERIENCE (CONTINUED)

Territory Sales Manager, Dallas, TX 1992 - 1993 • Managed 2 account managers and 5 sales representatives in Dallas market • Spearheaded Dallas General Mills sales office in District Manager’s absence • Hired and managed 4 part-time merchandisers for major new item introduction

Senior Account Manager, Dallas, TX 1987 - 1992 • Managed General Mills business with 3 market-leading accounts • Planned and executed District sales meetings for Dallas Region • Mentored new sales representatives for success at General Mills

Belden Mid South Distribution, Memphis, TN 1986 - 1987

Shipping Manager • Managed shipping for auto parts and electrical wire distribution center • Duties included communication with carriers, tonnage reports and inventory

maintenance Goldsmith’s Department Store, Memphis, TN 1985 - 1986

Merchandise Controller • Merchandiser controller for Stationary, Toys and Women’s Larger Sizes • Duties included merchandising products on floor, changing prices and supervising

sales associates E.W. James & Sons Supermarkets, Union City, TN 1979 - 1985

Store Manager • Completed a 2-year training program working at 10 stores before becoming

manager • Controlled all operation expenses at store level and prepared weekly, quarterly and

yearly payroll and profit budgets

EDUCATION/PROFESSIONAL TRAINING B.S., BUSINESS ADMINISTRATION, UNIVERSITY OF TENNESSEE AT MARTIN, MARTIN, TN

ACCREDITATIONS/LICENSES • Certified Facilitator by FORUM for 14-day training program

COMPUTER SKILLS

Knowledgeable in Windows, Microsoft Excel, Word, PowerPoint, Lotus Notes, other proprietary programs and the Internet.





3.20

CHRONO-FUNCTIONAL - (A) Robert H. Smith 7744 Meadow Lane

West Chester, PA 19382 555-442-4747

E-mail: [email protected]

Vice President Sales and Marketing

• BUSINESS DEVELOPMENT • NEW PRODUCT DEVELOPMENT • NATIONAL/KEY ACCOUNTS

SUMMARY OF QUALIFICATIONS

Over seventeen years experience in business development and sales management. Created and developed new business opportunities, established key relationships with national accounts and created new product lines and marketing strategies to develop untapped sales opportunities. Responsibilities included identifying business opportunities, product development, profitability and management of a regional sales team and budgeting responsibilities for a $40 million business. Unique ability to turn around volatile situations and create business opportunities. Possesses highly developed presentation and oral communication skills. BA, Business Management.

SELECTED ACHIEVEMENTS

• Successfully negotiated contracts with vendors to obtain the exclusive distribution rights to product lines. 8-12 contracts per year.

• Managed the import of up to 20 multiple product lines from Asia simultaneously. Successfully managed incoming inventory levels and stock levels for national accounts.

• Eliminated excess inventory and implemented a strategy to maintain acceptable levels going forward. Sold off over $3 million in excess inventory without taking a loss.

• Developed sales and marketing strategies for new product lines. Increased distribution by 20%. Developed exclusive programs for key partners. Developed strong relationships and increased business over 20%.

• Took products from cradle to grave in preparation for market launch. Developed family packaging as well as TV and retail product offers.





3.21

CHRONO-FUNCTIONAL - (A) ROBERT H. SMITH

(page 2) PROFESSIONAL EXPERIENCE

BMG 2000 – Present Director of Business Development

$4 billion electronic retailer. $40 million direct marketer and importer of toy and home products.

• Developed and directed the activities of a $40 million distribution business. Channels of distribution include: retail, catalog, international and consumer direct.

• Successfully reduced inventory levels and increased overall profitability for product line.

• Created marketing campaigns with national accounts. Negotiated sales agreements and established exclusive partnerships with national organizations. More than doubled sales of products in the first year. Repeat

SMITH & ASSOCIATES, INC. 1995 – 2000

President

$10 million sales agency specializing in apparel and accessory items.

• Innovated a detailed sales plan. Created sales quotas, gave direction and uncovered new business opportunities. Accomplished sales gains of 50% the first year and 100% the second year.

• Achieved record-high sales of $7 million in one year. • Increased key account and exclusive programs to maximize sales opportunities.

EDUCATION

B.A., Saint Joseph’s University Philadelphia, PA

AWARDS

Agency of the Year award for Pro Shop 1998

Representative of the Year for Leisure Marketing 1992 – 1993

Salesman of the Year for Daniel Young International 1994





3.22

CHRONO-FUNCTIONAL - (B) JERRY RUDACKER

3645 Calvert Street Baltimore, MD 20745

(410) 555-1212

GENERAL MANAGER

• ENCOMPASSING GOLF/PROSHOP/FACILITIES OPERATIONS • FULL SERVICE FOOD, BEVERAGE AND BANQUET SERVICES, PERSONNEL

TRAINING AND STAFF DEVELOPMENT PROGRAMS • CAPITAL IMPROVEMENTS/EXPENSE FORECASTING AND STRATEGIC PLANNING

FOR A PRESTIGIOUS MEMBER-OWNED COUNTRY CLUB SUMMARY OF QUALIFICATIONS

Over ten years experience developing expertise in: training, recruiting, Team Building, Strategic Forecasting, Financial Management, Membership Marketing, Fine Dining/Banquet/Party Supervision, Events Planning, Customer Service, and For Profit Operations.

PROFESSIONAL EXPERIENCE

LINKS GOLF MANAGEMENT 1995 – 2012 General Manager

Bent Tree Country Club

• Directed the activities of this 350 member club on behalf of a management consulting organization. Prepared the 1996-2000 strategic plan and capital expense forecast. Supervised golf/pro shop, course facilities, fine dining and banquet/party operations.

• Enlarged membership by instituting an Ambassador program; introduced fine dining, food and beverage quality standards and established staff structuring.

• Increased revenues by 16% and profits by 27%.

NATIONAL CLUB CORPORATION (NCC) 1993 – 1995 Club Manager

Baltimore City Club

• Managed a prestigious 2,000 member downtown city club to ensure efficient and profitable operation. Actively participated in expanding the membership, improving cash flow and establishing member equity.

• Introduced a distinguished lecture program featuring President Gerald R. Ford, Henry Kissinger, David Stockman and Jean Kirkpatrick among others.

• One of four individuals representing 60 clubs in the region to be nominated for National Club Corporation Manager of the Year.





3.23

CHRONO-FUNCTIONAL - (B) JERRY RUDACKER

(page 2) PROFESSIONAL EXPERIENCE (continued)

THE CANTONSVILLE CITY CLUB 1987 – 1993 Club Manager

Cantonsville City Club

• Developed the club into a catalyst for business growth. Established standards for service to members while increasing revenues and profits.

• Planned and directly supervised fine dining and entertainment. Established a Distinguished Lecture Series with banquet format.

• Effected cash flow turnaround from a $30,000 loss to a profit of $110,000 after the first 12 months, and improved revenues by over 9% each year thereafter.

• Increased interest and membership rose by 12%.

THE RIVER CLUB 1985 – 1987

Associate Club Manager

Savannah City Club

• Completed the associates training program earning NCC Rookie of the Year award. Supervised kitchen operations; purchased food products, beverages and wines.

EDUCATION BA, Communications, The University of Maryland Baltimore, MD Certified Club Management & Operations Trainer, NCC Cantonsville, MD





3.24

Ashley L. Johnson TECHNICAL 2200 Lincoln Drive • Fairfax, VA 22345

Home: 703-555-1212

INFORMATION TECHNOLOGY MANAGEMENT

SUMMARY OF QUALIFICATIONS:

Improve operating efficiency and effectiveness through management, staff development and fiscal accountability. Design and implement cutting edge technology to increase organization’s profitability. Maximize business affiliations through enhanced service and sophisticated negotiations.

• Information Technology Management • Business Liaison Relations • Strategic Problem Solving • Software/Hardware Engineering • Government Relations • Crisis Management • Systems Crash Prevention • Customer/Client Service • Consulting • Systems Analysis/Procedures • Organizational Development • Operations Management • Contingency Systems Planning • Leadership/Motivation • Business Operations Analysis • ISO-9002 • Training/Presentations • Budget Management

SKILLS:

Operating Systems: SCO, HP-UX, AIX, SOLARIS, SYSTEMS V, DYNIX, DG-UX Servers and Mainframes: HP, IBM, Sequent, DEC, Data General, Sun PCs: IBM, NEC, HP, AT&T, DELL, MICRON Networks: TCP/IP, TSO/IMSP PES, MAUS, SQL, DECNet, CCMail, MSMail Software Applications: ENCORE Property Management Systems, MSWord, EXCEL, Windows for Workgroups, ECCO, Quicken, Peachtree Accounting for Windows, Lotus 1-2-3, Access, HP Service Guard, HP LVM, Coral WebMaster.

HISTORICAL ACCOMPLISHMENTS: INFORMATION TECHNOLOGY MANAGEMENT

• Initiated maintenance programs to stabilize data center for value added reseller. Designed and implemented software to alert users of problems; scheduled quarterly hardware system checks; renegotiated support agreements; managed staff and third party vendors; coauthored ISO 9000 Disaster Recovery Plan. Results: Improved and stabilized servers reducing system downtime; increased system performance.

• Developed, customized and implemented technical training program for AppleMac. Assessed training requirements; motivated staff; designed Unix and DMIL curriculum; engineered career development plans; initiated new course content; scheduled instructors and purchased supplies. Results: Educated approximately 2,000 employees at all levels.

STRATEGIC PROBLEM SOLVING/CONSULTING

• Implemented phase one of server upgrades for Technology Source within 5 days of hire. Assessed status; made timeline recommendations; delegated tasks; identified potential problem areas; scheduled third party vendor to assist and oversaw and troubleshot. Results: Enhanced system performance.

• Investigated software product that caused system to crash (core dump). Gathered data from system network and customer; formulated core dump pattern; researched calls and source code; performed tests; coordinated resources to resolve issue and spearheaded labs in redesigning source code in high availability software. Results: Corrected software’s interaction with kernel within 6 months.





3.25

TECHNICAL

ASHLEY L. JOHNSON Page 2 HISTORICAL ACCOMPLISHMENTS (CONTINUED):

BUSINESS LIAISON RELATIONS

• Facilitated meetings to resolve hardware compatibility issues between third party vendor, prominent customer and major computer company. Diagnosed problems; developed alternative scenarios; scheduled and conducted meetings between CEOs and senior level management and initiated and monitored action plan. Results: Hardware replaced; customer satisfaction increased and customer purchased higher service level agreement.

• Conceptualized, designed and implemented procedures to increase customer satisfaction for governmental and secured site customers. Consulted with customers; researched needs and available resources; developed standard operating procedures and presented both internally and externally. Results: Facilitated expedited transfer of information; enhanced corporate image and increased revenues.

• Coordinated interaction between Secret Service, Special Forces, hotel staff and other agencies during 1988 Presidential Campaign. Researched employees’ background; scheduled staff coverage; established/implemented timelines and routes; installed special communications systems; facilitated meetings and surveyed and conducted control during diplomatic movements. Results: Successfully transported President and candidates, their spouses, families and staff.

EMPLOYMENT HISTORY

TECHNOLOGY SOURCE, INC. 1998-Present Computer Operations Manager APPLEMAC 1996-1998 America’s Field Development Unix Program Manager ACI 1995-1996 Regional Operations Senior Systems Administrator TWN INTERNATIONAL 1995-1995 Information Technology Manager APPLAUD SYSTEMS 1993-1995 Business Recovery Specialist ALL SEASONS HOTEL 1988-1990 U.S. Secret Service Security Liaison

EDUCATION: UNIVERSITY OF RICHMOND, VA Bachelor of Science in Criminal Science, Magna Cum Laude

VIRGINIA TECHNOLOGY & TRAINING CENTER Unix Systems Administration Certification

RECOGNITION SOCIETY OF THE HANDICAP STUDENT (RSTHS) – CO-FOUNDER

NATIONAL HEALTH CORPS-CPR/FIRST AID INSTRUCTOR, DISASTER RELIEF VOLUNTEER

Download - THE ART OF RESUME DEVELOPMENT - mdrconline.net Art of Resume Development.pdf · Whether Chronological, Functional or Hybridechnical resumes will , t place your technical skills at

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