Tenants User Manual

www.prepaidmeters.co.za

IntroductionThe ConceptFunding your meter accountYou can fund your meter account using any of the following methods:Cash depositElectronic Fund TransferCredit cardUniPIN Vouchers

Cash DepositElectronic Fund TransferCredit CardUniPIN Retail Point of SalePrepaid24.co.za - Online EFT Purchasing

Vending Credit TokensWebsite VendingSMS VendingWAP VendingUniPIN Vending

UniPIN SMS VendingUniPIN USSD Vending

Prepaid24.co.za VendingIVR Vending

Retrieving a Lost Credit TokenLost Credit Token by WebsiteLost Credit Token by WAPLost Credit Token by IVR

Getting your Available BalanceWebsite Balance InquirySMS Balance InquiryWAP Balance InquiryIVR Balance Inquiry

Auto Vend on Funding

IntroductionThe Prepaid Meter installed at this property is managed by PrepaidMeters.co.za.

PrepaidMeters.co.za is a leading online meter management and vending service for privately owned and privately managed prepaid sub-meters. To make use of the meter you will need to understand some simple concepts and learn to perform the following tasks: 1. Purchase credit2. Vend Credit tokens3. Enter credit tokens to the meter PrepaidMeters.co.za provided a variety of methods via which to purchase credit and to vend credit tokens. This document explains each of the options. You should select the option that is most convenient for you. Should you have questions or require support, please contact PrepaidMeters.co.za directly.

For support call 087 - 55 00 870Operators are standing by to assist 08H00 - 17H00, Monday - Friday.

Closed on Public Holidays.

PLEASE ENSURE THAT YOU READ ALL RED TEXT

The ConceptYour meter is registered on the PrepaidMeters.co.za prepayment management system.

Every meter registered on the system has a suspense account. It's called a suspense account because funds loaded to an account are held in suspense, as a monetary value, until the customer wants to exchange the funds for an amount of electricity. In order to exchange a monetary value for electricity, the meter account must have a positive available balance.

When a monetary value is exchanged for electricity it takes the form of a credit token. A credit token is a 20 digit number that can be entered to the physical prepaid meter device using the meter keypad.

A credit token holds a variety of information, including the amount of kilowatt hours purchased with the exchanged monetary value.

When a credit token is created it cannot be revoked and the monetary value of the credit token is deducted from the available balance of the suspense account. A credit token can be created for all or part of the available balance, but not more.

When a credit token is entered to a meter it shows the value of the credit token in kilowatts hours and adds this value to the number of kilowatt hours remaining in the meter.

As electricity is consumed the number of available kilowatt hours will be reduced. A new credit token must be entered to the prepaid meter before the number of kilowatt hours reaches zero to avoid disconnection of supply to the distribution board. In the event of a disconnection, the meter will automatically reconnect the supply when a new credit token is entered.

A meter will only accept a credit token that was created specifically for it and, once a token is accepted, will not allow that same token to be entered again.

Funding your meter accountYou can fund your meter account using any of the following methods:

● Cash deposit

● Electronic Fund Transfer

● Credit card

● UniPIN VouchersOnce funds are loaded you can create a credit token for all or part of the available balance. TIP: It is a good idea to always create credits tokens for part of your available balance. Leaving some available balance in the meter account ensures that you always have a small reserve and therefore be able to create a credit token at anytime of day or night. This will ensure that you always have enough electricity for weekends and public holidays in case of system errors, bank errors, or any other unexpected hiccups.

Cash DepositYou can fund your meter account by making an over counter cash deposit at any branch of ABSA bank. When making a cash deposit you will need to complete a Cash Deposit slip.

Minimum deposit is R100.Use your 11-digit meter number as the reference. Complete the slip using the following bank account details. Account name: Enbaya Prepaid Meters CC.Account number: 922 509 3170

Enter your full 11-digit meter number in the reference field. IMPORTANT: It is important to enter your full 11-digit meter number. If the meter number is incorrectly entered your deposit will not be automatically added to your meter account. Instead it will remain as unallocated until you call the PrepaidMeters.co.za support line and the error is fixed. Please allow 15 minutes for ABSA to notify the prepayment management system before attempting to create a credit token. If after 15 minutes you are unable to get a credit token, please contact the PrepaidMeters.co.za support line on 087 5500 870. Following is an example ABSA deposit slip.THE SLIP BELOW IS AN EXAMPLE ONLY. THE METER NUMBER SHOWN MUST BE REPLACED WITH YOUR 11-DIGIT METER NUMBER.

NOTE: ABSA Cashiers are not allowed to perform cash corrections once you have made your deposit. If you or the cashier has made an error, please contact 087 55 00 870 to fix the problem. Electronic Fund Transfer

If you do internet banking, you can fund your meter account by making an Electronic Fund Transfer (EFT). Before you can make an Electronic Fund Transfer you need to add the following account as a beneficiary in your Online Banking profile. Account name: Enbaya Prepaid Meters CC.Account number: 922 509 3170Branch Code: 516805Bank: ABSA Cresta

Provide your full 11-digit meter number as the reference. The 11-digit meter number can be found on the front of your meter.

IMPORTANT: It is important to enter only your full 11-digit

meter number. DO NOT ENTER 10-digits or 12-digits. ONLY THE 11-digit meter number. If the meter number is incorrectly entered your deposit will not be automatically added to your meter account. Instead it will remain as unallocated until you call the PrepaidMeters.co.za support line and the error is fixed. When using EFT to fund your meter account please note that inter-bank transfers can take up to two days. Your meter account will not be credited until the inter-bank transfer is

complete and funds reflect in the ABSA account.

TIP: Ask your bank to add the account above as a beneficiary that you can pay when using an ATM machine. Once the account is a beneficiary available from your ATM service you will be able to use any of your bankers ATM Machines to fund your Prepaid Meter account. Even outside of banking hours If you bank with ABSA, give it 20 minutes before you SMS. If you bank with another bank you need to take into consideration the inter-bank transfer window. To avoid being without power, we recommend that you top up early and always leave some credit in your meter control account.

Credit Card

You can fund your meter account by using the PrepaidMeters.co.za credit card payment facility, an electronic payment gateway run by Virtual Card Services [http://www.vcs.co.za]. To access the credit card payment facility you will need to connect to the internet and access the prepayment management system website using your web browser. The website address is http://www.prepaidmeters.net 1. From the drop menu, select your portal, then click the Go button.2. On the portal page, click the Login button.

A login dialog will be displayed.3. Enter your cellphone number as the username.

Enter your 4-digit PIN code as the password.4. From the left menu, click the Credit Card Fund menu button.5. Enter the Amount you wish to fund your meter account with, then click the Fund by Credit Card

button.6. Complete the required fields then click the Submit button.

For your meter account to be funded, the credit transaction must be authorized by Virtual Card Services (VCS). The authorization should be immediate. When authorized your meter account available balance will reflect the funds charged to your credit card and you will be able to create a credit token.

UniPIN Retail Point of Sale

UniPIN is a voucher-based system. UniPIN vouchers can be redeemed for Credit Tokens.

UniPIN vouchers can be purchased from any

BP Express, SASOL Delight, Engen or Shell service station. UniPIN vouchers can also be purchased from retailers such as SPAR, Pick n Pay, Checkers and other participating UniPIN

stores.

Simply ask the cashier at the retail point for a UniPIN voucher for electricity. Once you have purchased your UniPIN Voucher, you can use the UniPIN SMS method to vend a Credit Token (Please see the Section UniPIN vending later in this document for step-by-step instructions).

Please use the PrepaidMeters.co.za UniPIN Store Locator website to help you find retail locations where UniPIN Vouchers are on sale. The website address is PrepaidMeters.co.za UniPIN Store Locator .

If you cannot find a UniPIN Point of Sale please contact the UniPIN HELP DESK directly on 0861 499 499

Prepaid24.co.za - Online EFT Purchasing

For customers who do not have credit cards and wish to make credit purchases via EFT, using their own bank websites, Prepaid24.co.za can assist.

You will need to register with http://www.prepaid24.co.za. EFT to Prepaid24.co.za can made out of ABSA, FNB, Standard Bank and Nedbank accounts.

The registration process is simple and no personal details are collected. Once you have registered you can make purchases for your meter. Prepaid24.co.za will then wait for you to do an EFT transaction using a special reference as described on their website in respect of the purchase. Once your payment is received your UniPIN code will be forwarded to your mobile phone.

Please note that Prepaid24.co.za is an electronic version of the UniPIN system and is not part of UniPIN but is instead a separate value add service.

When registering with Prepaid24.co.za please register the meter against the "PrepaidMeters.co.za" option on the drop list, do not select your municipality.

Vending Credit TokensFor the meter to allow supply of electricity, a 20 digit credit token must be entered. Credit tokens are generated on the PrepaidMeters.co.za prepayment management system, a hosted and managed platform that operates 24-hours, 365 days a year. There are three methods via which you can create credit tokens for your Prepaid Meter. All methods assume that you have a positive available balance in the meter account. ● Website vending● SMS vending● WAP vending

Website Vending If your meter account has a positive available balance you can create a credit token using the prepayment system website. To access the system you will need to connect to the internet and access the prepayment management system website using your web browser. The website address is http://www.prepaidmeters.net 1. From the drop menu, select your portal, then click the Go button.2. On the portal page, click the Login button.

A login dialog will be displayed.3. Enter your cellphone number as the username.

Enter your 4-digit PIN code as the password.4. From the left menu, click the Wallet Vend menu button.5. Enter the Amount you wish to create a credit token for, then click Next.6. Confirm the transaction.

A pop-up window will be displayed with the credit token number.

NOTE: You may need to enable your web browser Allow Pop-ups feature to view the receipt and credit token. If you did not have this feature enabled, you can always retrieve the credit token from the resulting web page or the Overview tab of your meter account.

SMS Vending

If your meter account has a positive available balance, a credit token up to the value of the available balance can be obtained at any time by sending an SMS request from any cellular network. The SMS vending service number is 31696

To obtain a credit token:

1. Write a text message containing the following string. pin*meternumber*amount Example: 1234*04111111110*150 Replace "1234" with your own 4-digit PIN number. Replace "04111111110" with your full 11-digit meter number. Replace "150" with the amount in Rands (do not enter a currency symbol or a period for cents).

2. Send the message to the following number: 316963. You will receive an SMS response containing the credit token.4. Enter the 20 digit credit token into the meter using the key pad.

Once entered the kWh value reflected on the meter and the display will be updated accordingly. NOTE: SMS responses should arrive within a few seconds. If you have not received a response within a few seconds, please login to the prepayment system to see whether a new token was generated, or contact our support line. If a credit token was generated, you will find it on the Overview tab of your meter account. Do not resend messages.

The prepayment system also enables you to check your available balance via SMS. To check your balance: 1. Write a text message containing the following string.

pin*meternumber*total Example: 1234*04111111110*total

2. Send the message to the following number: 316963. You will receive an SMS response containing the current available balance for the meter.

WAP Vending

WAP, short for the Wireless Application Protocol, makes it possible for your cellphone to load web pages that are specially designed for small screens. The prepayment system WAP address is http://prepaidmeters.mobi Note: To use the WAP interface your cellphone must be WAP enabled and WAP settings must be activated. Settings can normally be obtained from your Cellular Operator. To vend a Credit Token:

1. Start your cellphone micro-web broswer2. Open http://prepaidmeters.mobi3. Enter your 4-digit PIN code and your 11-digit meter number, then

click Next.4. From the options select "Vend Credit Token".5. Enter the amount you wish to vend a token for, then select Vend.6. Your Credit Token will be displayed on your cellphone screen.

UniPIN Vending

UniPIN is a voucher-based system. Once you have purchased a UniPIN voucher it can be redeemed for a Credit Token that you can enter to your meter.

UniPIN SMS Vending

UniPIN SMS Vending: 1. Your UniPIN voucher number is located on your receipt.2. Write a message containing the following string

meternumber*vouchernumber Example: 07060000002*4857110033882717

3. Send the message to the following number: 415894. You will receive an SMS response containing the credit token.5. Enter the 20 digit credit token into the meter using the key pad.

Once entered the kWh value reflected on the meter and the display will be updated accordingly.

UniPIN USSD Vending

Mobile operators in South Africa recognize all short code numbers as Premium Rated SMS numbers EVEN WHEN they are not premium rated. The result for customers with free SMS's or special SMS discount bundles is that Mobile Operators drop free and special SMS requests to short code numbers. Our short code 31696 and 41589 are not premium rated, meaning that the SMS should be charged by the mobile operators at the Standard SMS rate of the Mobile Operator. However, because of the above, SMS's sent to these short codes by customers with free SMS's or special SMS discount bundles are dropped by the Mobile Operators. To overcome this problem, customers can use USSD. USSD is useful for customers who have free SMS's or special SMS discount bundles. USSD is also cheaper than most standard rated SMS bundles. UniPIN USSD Vending: 1. Your UniPIN voucher number is located on your receipts.2. Dial the following string:

*120*41589*vouchernumber*meternumber# Example: *120*41589*4857110033882717*07060000002#

3. Press the dial button on your phone.4. Follow the prompts.5. You will receive an SMS response containing the credit token.6. Enter the 20 digit credit token into the meter using the key pad.

Once entered the kWh value reflected on the meter and the display will be updated accordingly.

IMPORTANT: The first time you use UniPIN to obtain a Credit Token, please be aware that there may be a delay of up to 3-minutes before you receive a Credit Token back. This time should be reduced to less than 20-seconds response for subsequent purchases.

Please use the PrepaidMeters.co.za UniPIN Store Locator website to help you find retail locations where UniPIN Vouchers are on sale. The website address is PrepaidMeters.co.za UniPIN Store Locator .

Prepaid24.co.za Vending

To use Prepaid24.co.za you will need to visit http://www.prepaid24.co.za where you will be able to register and provide bank details so that they can charge you via EFT whenever you make a

purchase.

Details of the registration process and how to purchase are available on the Prepaid24.co.za website.

When registering please ensure that you provide your 11-digit meter and select the "PrepaidMeters.co.za" option from the drop list located on the registration page. DO NOT SELECT YOUR MUNICIPALITY.

Once you have registered to Prepaid24.co.za you will be able to make purchases using the Prepaid24.co.za website. Please note that your Credit Token will be sent to the cellphone number you registered to Prepaid24.co.za with once you have complete an EFT transfer to the Prepaid24.co.za website using your specific reference.

If you do happen to lose your cellphone please remember that you can always retrieve the last Credit Token generated on your metering account by following options described later in this document.

IVR Vending

Our IVR, short for Interactive Voice Response, system is a voice prompt system that enables you to use any telephone to perform the following functions: ● Get your Available Credit Balance● Retrieve the Last Credit Token generated on your account.● Vend a New Credit Token from your Available Credit Balance.

You can access the IVR system by calling any of our contact numbers.

Our national number is 087 55 00 870.

Before calling the IVR you will need your 11-digit meter number and your Tenant PIN Code.

Once you have called the number listen to the main menu prompts. You want the first option on the main menu.

When prompted press 1 on your telephone keypad to access the IVR.

The computer system will start talking to you and will give you instructions.

Follow the voice prompts, inputting the responses to the computers instructions using your telephone keypad.

IMPORTANT: This option is only relevant to customer who choose to load an amount to their Wallet account and vend tokens from their available credit as they need it.

Retrieving a Lost Credit TokenAll credit tokens are recorded on the prepayment system. This means that you can always retrieve a credit token in the event that:● You sent an SMS request and did not get a response

● You misplaced a credit token A meter will only accept a credit token that was created specifically for it and, once a token is accepted, will not allow that same token to be entered again. This means that if you are unsure of whether you entered a given credit token, that you can retrieve the list of credit tokens from the prepayment system and re-enter any token to determine whether or not it was already entered to your meter. You can retrieve you last credit token using one of the following methods: ● Lost Credit Token by Website● Lost Credit Token by WAP● Lost Credit Token by IVR

Lost Credit Token by Website

All credit tokens created for your meter can be viewed from the Overview tab of your meter account on the prepayment system. To access the system you will need to connect to the internet and access the prepayment management system website using your web browser. The website address is http://www.prepaidmeters.net 1. From the drop menu, select your portal, then click the Go button.2. On the portal page, click the Login button.

A login dialog will be displayed.3. Enter your cellphone number as the username.

Enter your 4-digit PIN code as the password.4. On the Overview tab look at Recent Transaction History.

The details of each credit token will be listed.

Lost Credit Token by WAP

The prepayment system WAP address is http://prepaidmeters.mobi Note: To use the WAP interface your cellphone must be WAP enabled and WAP settings must be activated. Settings can normally be obtained from your Cellular Operator. To retrieve the last token: 1. Start your cellphone micro-web broswer2. Open http://prepaidmeters.mobi3. Enter your 4-digit PIN code and your 11-digit meter number, then click Next.4. From the options select "Retrieve Last Token".5. The Last Token issued credit token will be displayed on your cellphone screen.

Lost Credit Token by IVR

Using our IVR system you can retrieve the last Credit Token generated for your meter.

You can access the IVR system by calling any of our contact numbers.

Our national number is 087 55 00 870.

Before calling the IVR you will need your 11-digit meter number and your Tenant PIN Code.

Once you have called the number listen to the main menu prompts. You want the first option on the main menu.

When prompted press 1 on your telephone keypad to access the IVR.

The computer system will start talking to you and will give you instructions.

Follow the voice prompts, inputting the responses to the computers instructions using your telephone keypad.

Getting your Available BalanceIt is always good practice to have a positive available balance on your meter account. Having a positve balance means you will be able to vend a credit token at any time of day or night using one of our vending methods. However, it's easy to forget how much balance you have remaining, so we make it easy for you to obtain your balance using one of the following methods: ● Website Balance Inquiry● SMS Balance Inquiry● WAP Balance Inquiry

Website Balance Inquiry

To access the system you will need to connect to the internet and access the prepayment management system website using your web browser. The website address is http://www.prepaidmeters.net 1. From the drop menu, select your portal, then click the Go button.2. On the portal page, click the Login button.

A login dialog will be displayed.3. Enter your cellphone number as the username.

Enter your 4-digit PIN code as the password.4. From the Overview tab you will be able to view the Wallet Balance.

SMS Balance Inquiry

The SMS vending service number is 31696 To obtain the balance:

1. Write a text message containing the following string. pin*meternumber*total Example: 1234*04111111110*total

Replace "1234" with your own 4-digit PIN number. Replace "04111111110" with your full 11-digit meter number.

2. Send the message to the following number: 316963. You will receive an SMS response containing the Current Balance.

WAP Balance Inquiry

The prepayment system WAP address is http://prepaidmeters.mobi Note: To use the WAP interface your cellphone must be WAP enabled and WAP settings must be activated. Settings can normally be obtained from your Cellular Operator. To obtain the balance: 1. Start your cellphone micro-web broswer2. Open http://prepaidmeters.mobi3. Enter your 4-digit PIN code and your 11-digit meter number, then click Next.4. From the options select "Get Wallet Balance".5. The current available balance will be displayed on your cellphone screen.

IVR Balance Inquiry

When you access the IVR system and provide your 11-digit meter number and 4-digit PIN code, the computer will automatically tell you what your Current Available Balance is. You can access the IVR system by calling any of our contact numbers.Our national number is 087 55 00 870. Before calling the IVR you will need your 11-digit meter number and your Tenant PIN Code. Once you have called the number listen to the main menu prompts. You want the first option on the main menu. When prompted press 1 on your telphone keypad to access the IVR. The computer system will start talking to you and will give you instructions.Follow the voice prompts, inputting the responses to the computers instructions using your telephone keypad.

Auto Vend on FundingAuto Vend on Funding is a feature of the prepayment management system that enables you to tell the system what to do when your meter account receives funding. Auto Vend on Funding is a convenient feature as it will automatically create and send you a credit token, while leaving a reserve on your meter account for emergency cases. For example, you may define that whenever funds are received to your meter account that the system will automatically create and send you a credit token by SMS for a percentage of the funds received. So if you defined that Auto Vend on Funding will create and send you a credit token for 80% of funds received and you deposited R100. You will automatically receive a credit token to the value

of R80. The remaining R20 will remain as an available balance until you need it. At which time you could use either the SMS or Web interface to obtain a credit token for the remaining available balance. IMPORTANT: Use of Auto Vend on Funding is reliant on you having the correct cellphone number defined under your customer settings. If the cellphone number is incorrect, you will not receive the automatically generated SMS messages containing your credit tokens. To configure Auto Vend on Funding: 1. Login to the prepayment management system.2. Above the customer details, next to the label Customer, click the edit link.

The edit screen is displayed.3. Check that your cellphone number for SMS notifications is correct.4. From the Auto Vend on Funding drop list select a percentage you want to auto vend each time

the meter account receives funding.5. Save the change. The next time your account receives funding an SMS containing a Credit Token for the defined percentage of the amount received will be automatically sent to the cellphone number provided. If you wish to turn Auto Vend on Funding off simply repeat the steps above and select the 0 - None from the Auto Vend on Funding drop list.