Stacey Roozendaal

623-218-6059 slroozendaal@hotmail.com 602-540-0040

SUMMARY

Experienced Business Systems Analyst with focus in technology projects, financial analysis, and forecasting. Proven leader in managing projects resulting in cost savings of over $3M. Vendor management negotiations and contract adherence while maintaining deadlines. Training expertise with numerous technical design projects. Areas of specialty include:

Lead Business Systems Analyst Project Management Contract Review Specialist ITIL Certified Six Sigma Certified Financial Analyst and Forecasting Managed 3rd Party Vendors Re-Engineering and Asset Management

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS TRC 1999 - 2009Lead Business Systems Analyst 2004 - 2009Drove delivery efforts for Request For Service from 3rd Party Vendor Customer Survey database on schedule and on budget. Managed projects including all documentation, requirements gathering, database testing resulting in critical feedback leading to 3rd Party Vendor Process improvement.

Delivered $3.4 million in cost savings by working with internal Customers and 3rd Party vendors by researching and worked with 3rd Party vendors to remove charges currently covered under main contracts.

Reviewed over 1,125 Request For Service from 3rd Party Vendor’s in 2008 that accounted for $28 million in Development and Maintains projects. These projects achieved a 98% on Schedule and 99% on Budget for Non-Top Project.

Led requirement sessions and participated in creating technical design for specific business functions, leading to the appropriate development, testing (system and user), conversion and implementation. Documented general and detailed business requirements and specifications for the creation of technology projects. Strong Understanding of Systems Development Life Cycle (SDLC) process including Use Case methodology.

Took on challenging role and successfully collaborated in the Clarity (internal project tool) testing. Became the Point of Contact for Governance and Planning and became the Technology Business Manager in Clarity

Developed strong working relationships across numerous technology groups, senior leaders and multiple lines of business. Responsible for effectively interfacing with all levels of internal business & technologies teams.

Documented American Express internal tools such as Evident MIS, AirCore Validation and AirCore Successor and eis/TCM Migration (internal reporting projects through Project Charters, Requirement Reports, Testing Scripts, and User/Training Guides

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Project ManagerEnsured on-going process was documented and in-place to receive data on an on-going basis. Worked with Requirements & Infrastructure teams to understand data availability and impact on timing between data elements as well as impact to report delivery.

2001 - 2004

Created and implemented on-going data sourcing strategy to obtain and maintain data over time.

Responsible as a Project Manager to the implementation of Development and Maintenance phases of Technology Consumption Management, including ensuring initiatives are delivered with aligned cost, scope, schedule, and quality targets.

Developed and lead testing (system and user), conversion and implementation and training to individual organizations and Users of an internal American Express Project program. Responsible for documenting general and detailed business requirements and technical specifications. Work closely with Technology Program Office, Epic Portfolio Managers and Epic Users to ensure the successful rollout of the biggest release of Epic enhancements

Data Analysis & Re-Engineering Subject Matter ExpertAcquired and analyzed data by provided reporting on numerous areas of Technologies, focusing on End User Assets. Compiled numerous data sources thru out American Express to assist in establishing the Asset Based Management financing.

1999 - 2009

Analyzed Mainframe CPU data for A/R Reconciliation jobs against possible business drivers to determine the true driver of consumption which would allow future prediction on spend.

Performed statistical correlation and regression analysis on consumption data to assist with the understanding of the correlation of drivers to revenue.

Provided demand metric information where data existed to allow for better utilization of technologies consumption (i.e. unused IDs, excessive number or size of databases, etc).

Worked with Product Community to document Volume Collection process that led to the 2002 rates and budget targets for both Product and Business Partners.

EDUCATION

Associates Degree, Glendale Community College, General Studies, Glendale, Arizona

Completed the following American Express training classes:Basics of Card Economics, BBLC: Amex Project Management, Generating Alternatives in Problem Solving, Introduction to Finance, Personal Accountability Workshop, Planning Effective Business

Meetings and Working Effectively with Business PartnersAMA courses in Project Management and Finance for the Non-financial Managers

Certifications: Six Sigma Green Belt, ITIL, PMME