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Page 1: Solman SP 10

SAP Solution Manager 7.1 Work Centers: Strategy and Overview

ALM Product Management

SAP

Release SP10

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Agenda

Introduction to SAP Solution Manager 7.1 Work Centers

– SAP’s Application Lifecycle Management Strategy

Work Center Architecture

– Concept and Layout

Front-end Options

– Browser, SAP GUI, and NetWeaver Business Client

Additional Information

– Training and Links

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SAP’s Application Lifecycle Management Strategy

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SAP Solution Manager Product Description

SAP Solution Manager combines tools, content, and direct access to SAP to manage everything from

deployment to solution monitoring and improvement. SAP Solution Manager is an integrated end-to-end

orchestration platform for accelerating innovation, application lifecycle management, and improving operation

quality and lowering costs

Business continuity

Reduce very high incidents

Decrease change related outages

Increase system performance

Time to market

Deliver faster from requirement to deploy

Reduce test phase duration

Manage custom code

Efficiency

More projects with the same staff

Reduced test effort

Compliance

Improve audit ratings

Solution documentation as a “single

source of the truth”

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Mobile

DB & Tech

Cloud

Analytics

Applications

BI/Analytics

Middleware

Core ERP

+ Suite

2010 2015

SAP’s addressable market

SAP Solution Manager manages SAP innovations

SAP Solution Manager

Applications Analytics Mobile Database &

Technology Cloud

SAP Solution Manager Keeping Pace With SAP’s Product Strategy

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SAP Solution Manager 7.1 Integrated End-to-end Orchestration Platform

End-to-end

Ease of use &

dashboards

Efficiency

Relevance to

business

Scope

Supporting the end-to-end customer solution

Simplified user interface and management dashboards

Run SAP like a factory with two FTEs per shift

Business process modeling, reverse documentation & usage

analysis

Extended usage rights

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SAP Solution Manager 7.1 Integrated End-to-end Orchestration Platform

SAP Solution Manager 7.1 is the only integrated end-to-end orchestration platform for accelerating

innovation, application lifecycle management, and improving operation quality and lowering costs

Supporting the end-to-end customer solution

Open modeling of non-SAP applications in a new landscape management database

Open CTS to integrate non SAP, open diagnostics and monitoring/alerting

infrastructure

From “application incident management” to a complete ITIL V3 compliant ITSM for

the customer solution

Enhanced integration with 3rd party IT management: HP Quality Center, IBM

Rational, Worksoft, Cisco Tidal

Integration into infrastructure management (CMDB)

Simplified user interface and management dashboards

100% transparency into IT and business with management dashboards

Fully work center enabled

Change and incident management: complete web-based user interface

Test management: new intuitive user interface for the tester work list

Enhanced business blueprinting: easily blueprint your solution with a BPMN-

compliant tool

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SAP Solution Manager 7.1 Integrated End-to-end Orchestration Platform

TODAY

Run SAP like a factory with two FTEs per shift

New monitoring and alerting Infrastructure to automate repetitive tasks and avoid alert

flooding with one central infrastructure and correlation / aggregation of alerts

Operation control center for central control of mission critical operations support

Business process modeling, reverse documentation & usage analysis

Enhanced business blueprinting: central visibility into your business processes in

BPMN notation

Reverse engineering of business processes with IBIS content fully integrated in

solution documentation assistant

Business analytics: optimize execution of business processes with throughput and

backlog analysis

Extended usage rights

A complete solution for the midmarket CIO to run IT like a business

Included in your SAP Enterprise support contract

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Work Centers …

are role-based

enable easy navigation for end

users

use a common interface for

central administration of

solutions

support Service Level

Management

are based on SAP Solution

Manager 7.1

Work Centers Available for SAP Solution Manager 7.1

FP02

Available Work Centers (7.1 FP02) My Home

Implementation and Upgrade

Solution Documentation Assistant

Change Management

Test Management

Incident Management

Business Process Operations

Business Process Operations (New)

Job Management

Root Cause Analysis

Maintenance Management

SAP Engagement and Service Delivery

Technical Administration

System Monitoring

Technical Monitoring

Data Volume Management

SAP Solution Manager Administration

SAP Solution Manager Configuration

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SAP Solution Manager 7.1 Work Center Architecture

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Work Centers – Role-Based Concept

KEY MESSAGE:

A user can have one or more roles

A role can have one or more Work Centers

KEY FACTS:

Work Centers ease navigation through central role-based points of access

They provide a tailored and role-based user environment to simplify your work

Work Centers are easy to learn by using common structure and content elements

They improve collaboration through common Inboxes, Work Lists and Status

Reporting

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What is the Work Center Layout?

INTRODUCTION:

Work Centers are represented as tabs in the Navigation Bar.

The Navigation bar provides only one level of navigation.

Work Centers support task-specific activities (e.g., managing alerts, processing

Incidents, etc.).

The term Work Center will not be made visible to the user; instead the tabs will be

referred to by the tasks they support.

Through the Worklists, Work Centers shall provide the user one-click access to

frequent and important user actions.

In addition, the user should be able to complete all tasks relevant to one business

goal within one Work Center.

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Architecture of a Work Center (SAP NetWeaver Business

Client)

Work Area

Contextual

Navigation

Panel

Navigation Bar

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Architecture - Details

•a role-specific navigation bar with access to a list of Work Centers

associated with the role and assigned to the end user

• top-level navigation which groups all functions and information so the

users of a role can focus on their relevant work

The Navigation Bar provides:

Navigation Bar

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Architecture - Details

Contextual Navigation

Panel:

The Overview lists all

actions the user needs

to complete according

to priority and urgency

as well as any open

tasks

Common Tasks

section lists all tasks

that the members of

the role need to

perform

SAP Links section

takes the user to other

sites relevant to their

role

SAP Links

Work Centers

Overview

Common Tasks

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Architecture - Details

Each Work Center specific Work Area provides all relevant functions and information to complete a

specific task

Work Area

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Browser

SAP GUI

SAP NetWeaver

Business Client

Available Work Center User Interfaces

UI Technology Work Centers are WebDynpro

ABAP applications

They can be displayed in:

a Web Browser

SAP GUI

SAP NetWeaver

Business Client

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Sample Work Center With Web Browser:

Service AGS_WORKCENTER (Tcode SM_WORKCENTER)

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Sample Work Center With SAP GUI:

Transaction SOLMAN_WORKCENTER

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You can access the User Settings of a Work Center by right-

clicking the tab.

Here you can hide the Work Center or change the order of the

displayed Work Center tabs.

Right Click

SAPGUI Work Center Customization

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The User Settings for Tabstrip Control screen allows you to hide

or re-order the Work Center tabs.

Additional help information is also available from the User

Settings menu.

SAPGUI Work Center Customization

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The Personalize link in

each Work Center

enables you to

customize what data

is displayed.

Personalization for Each Work Center

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SAP NetWeaver Business Client Introduction

The SAP NetWeaver Business Client

(NWBC) is a rich UI client that offers a

single point of entry to SAP applications,

especially harmonizing access to

existing SAP GUI transactions and

newly developed applications based on

Web Dynpro. NWBC itself is a high

fidelity shell that aims at harmonizing the

user experience over different UI

technologies.

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Sample Work Center With SAP NetWeaver Business Client

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Horizontal Navigation is controlled by the arrow buttons, and the list

provides the ability to jump to any other assigned Work Center.

Move forward or backwards

using the button arrow buttons.

Select this button to jump to a

Work Center.

SAP NetWeaver Business Client - Navigation

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In the SAP NetWeaver Business Client, the Personalize menu

allows the maintenance of system information as well as menu

options.

Under Options, you maintain the

system information for the client. The

URL should be in the format http://

<fully resolved

hostname:port>/sap/bc/solman/nwbc .

Not sure of the hostname and port? Use tcode

SM_WORKCENTER to display in browser, the

hostname and port will be in the URL.

SAP NetWeaver Business Client - Personalization

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In the SAP NetWeaver Business Client, the Personalize menu

leads to Customize Panels. This offers a display of the other

Work Centers in two formats.

Selecting Show Navigation Panels will display the other assigned Work Centers.

SAP NetWeaver Business Client - Personalization

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Unchecking Show Navigation Panels

allows for a low profile menu.

All Work Centers assigned to your user will now appear

in the drop-down.

The order of the Work Centers in the

list can be changed via drag and drop.

SAP NetWeaver Business Client - Personalization

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Selecting Use Quick Launch instead

of Search Bar toggles between the

Quick Launch and the Search

options.

In this box you can directly enter a transaction code!

SAP NetWeaver Business Client – Quick Launch

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Selecting Help from the link will launch the Help Center.

Here you can browse

links and add your own

content.

SAP NetWeaver Business Client – Help Center

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Selecting Create from the link will start the Note Editor.

Here you can create your own system Notes

that will be visible to other users of SAP

Solution Manager. Note that additional help is

accessible from the button.

SAP NetWeaver Business Client – Help Center

Create Note

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Selecting Create from the link will start the Create Question Editor.

Here you can create your own

FAQ for SAP Solution Manager

users.

SAP NetWeaver Business Client – Help Center

Frequently Asked Questions

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You can create your

own relevant links by

selecting Create Link.

SAP NetWeaver Business Client – Help Center

Links

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SAP NetWeaver Business Client Prerequisites

.

Windows Platform

ABAP Application Server - SAP NetWeaver 7.0

SPS12 or higher

SAP GUI – SAP GUI 7.10 must be installed

(hardware prerequisites same as for SAP GUI)

See SAP Note 1029940 for more details on

prerequisites

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Summary

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Summary

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Additional Information

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Further Information Regarding SAP Solution Manager

Important Information About Work Center Roles:

There are many changes to the role concept for Work Centers in SAP Solution Manager 7.1 compared to the previous

version. For the SAP Solution Manager 7.1 Work Centers, SAP has delivered new scenario-based composite roles

for dedicated (defined) users. In effect, SAP has determined the user role and tasks based on the Application

Lifecycle Management scenarios, and developed the corresponding roles.

Composite roles which contain Work Center roles are delivered, and are based on the authorization roles approach

(transaction PFCG). The single roles for the Work Centers do not contain authorizations, therefore it is not necessary

to generate an authorization profile. The procedure is also described in the Description tab in each composite role.

For example, with the SAP Solution Manager Service Desk, you now have composite roles for key user, processor

and administrator. These roles contain all necessary single roles, such as the Work Center navigation role, a

dedicated SAP_SMWORK_BASIC_INC*_MAN role, CRM navigation roles, CRM authorization roles for the CRM

WebUI, etc.

In addition, separate composite roles are also delivered for the Service Provider scenario for the SAP Solution

Manager Service Desk. Additional information on composite roles for scenarios is located in the SAP Solution

Manager Implementation Guide (IMG) through transaction code SPRO.

Note that each end user who works with Work Centers needs to be assigned role SAP_SMWORK_BASIC_* (where *

is the Work Center name) for each individual scenario.

Full role and authorization details are available in the SAP Solution Manager 7.1 Security Guide, available at the link:

http://service.sap.com/instguides -> SAP Components -> SAP Solution Manager <7.1>.

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Further Information Regarding SAP Solution Manager

SAP Service Marketplace www.service.sap.com/alm www.service.sap.com/solmanvc www.service.sap.com/runsap

Training

Various offerings from Concept & Strategy up to details on different scenarios www.service.sap.com/solutionmanager -> Services -> Training

SAP Help Online Help for version 7.1 http://help.sap.com/saphelp_sm71_sp01/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

SAP Solution Manager E-Learning-Maps for SAP Solution Manager 7.1

Role-specific collection of learning materials, available free of charge for SAP customers www.service.sap.com/rkt-solman

Books and Reading

SAP Solution Manager by SAP Press

SAP Solution Manager Forum in the SAP Community Network www.sdn.sap.com -> Forums -> SAP Solutions -> Solution Manager

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© 2013 SAP AG. All rights reserved.

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The information contained herein may be changed without prior notice.

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