Shawn Miller242 Ackerman Road, Stevensville MD 21666410-353-8922 shawnmillerlhu@gmail.com

Results driven individual with experience in account management, leadership, sales and collaboration. Proven success in working leading a multi-functional team to achieve common objectives. Expertise in customer service and delivering on sales goals and deadlines. Experience in working in a highly technical and regulated industry.

Strong verbal and written communication skills.

Professional Qualities and Strength

Coaching and Mentoring Data Analytics Relationship Building Account Management Identify Key Influencers Customer Lead ManagementEffective Time Management Utilize Sales and Marketing Strategies Customer Needs AssessmentHigh Customer Service Delivery Performance Management Presentations and Proposals

Professional Highlights

Dr. Energy SaverRoof Works

March 2015 - September 2016

General Manager of Sales and Operations

Responsible for the management of all office functions from first touch with customers to installation. Managed all office personnel including hiring, training and performance management. Key Contributions

Increased Leads by 30% vs. previous year Increased Year over year revenue 18.7% 31% of cold calling leads resulted in home visits Grew customer base by 40% Hired, trained and managed all office personnel, sales professionals and installers Responsible for all the marketing of organization Created Office Protocols for Lead Management and all protocols for business operations Analyzed data to create and forecast sales results Utilized CRM Biz Wiz Awarded trip to 2016 National Sales Convention Worked to establish relationships with trade associations that had impact on business

HousePros March 2013 - March 2015Senior Account ManagerResponsible for identifying leads, management of those leads, from initial contact to close. Created all marketing opportunities for the organization. Key Contributions

Increased Leads by 50% vs. previous year Increased Year over year revenue 12% 41% of cold calling leads resulted in home visits Grew customer base by 60% Hired and trained sales personnel Facilitated Company Meetings Generated and qualified all company sales leads and scheduled in home sales visits Managed all customer contacts, added sales numbers into CRM Improve It 360 software

Thompson Creek Window Company September 2002-March 2013

Shawn Miller242 Ackerman Road, Stevensville MD 21666410-353-8922 shawnmillerlhu@gmail.com

Senior Account ExecutiveTrained all new marketing hires and worked to establish new leads through various marketing opportunities. Generated leads for sales representatives through cold calling and through home shows. Key Contributions

Increased company lead generation by over 50% resulting in organization growth from $2 million in 2002 to $25 million by 2013

Created the marketing division resulting in an increase of lead generation by 50% Provided leadership at all home shows and events, including staffing, scheduling and working Created and utilized training program for all new marketing and sales hires Promoted and administered warehouse manufacturing tours for all radio personalities and in-house

events Managed customer leads utilizing Improve It 360 and SAP Recipient of Employee of the Month in October 2009 Winner of the 2011 Meet the President of the United States for Economic Growth Helped company grow from $2 million in 2002 to $25 million in sales by 2013 Participated in the startup operation of Closet America in 2011 Increased Closet America division sales by 50% within 2 years

Onsite Companies July 1999 - September 2002Corporate Trainer and RecruiterRecruited, trained and hired technical, manufacturing and office support personnel for major corporations. Key Contributions

Built and maintained client-employee relationships, which increased company revenue Interview, pre-screen, and qualify candidates for potential clientele Verify references and coordinate background checks and drug tests on potential employees Established relationships with regional trade schools, colleges and employment agencies in order to

identify and recruit qualified employees Trained 20-30 new hires each week on recruiting techniques, software and professionalism Traveled to several offices nationwide to assist with company training and new practices

EducationBachelors of Science in Recreation-Outdoor Management and Leisure Commercial ManagementLock Haven University Lock Haven, PennsylvaniaDivision I College Wrestler

Volunteer Experience Habitat for Humanity Intern with the PA Fish Commission, PA Game Commission and the U.S. Fish and Wildlife Volunteer Wrestling Coach – Kent Island High School 2002 thru 2012 Founder of Chesapeake Bay Wrestling

Professional References Provided Upon Request

Shawn Miller242 Ackerman Road, Stevensville MD 21666410-353-8922 shawnmillerlhu@gmail.com