Salvage Your Usability Session!Practical Tips for Moderators

Fiona Tranquada & Scott Williams | UXPA Boston | May 15, 2014

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Agenda

“Salvage”

I’m Listening

Interactive Demonstration

Takeaways

Questions?

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salvage (verb)To save or rescue

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I’m Listening

What kind of challenges have you encountered while moderating?

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What should we demonstrate?

Photo by Flickr user theresasthompsonhttps://flic.kr/p/5z2jST

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Interactive Demonstrations

Pay attention to…. What is said How it’s said (tone) Body language

What factors might affect how the moderator should respond?

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What’s in your toolbox?

Photo by Flickr user skistzhttps://www.flickr.com/photos/skistz/398429879/in/photostream/

Get the participant back on track

Refocus; Encourage

Adjust the session focus or skip tasks

Alleviate; Assist; Accommodate

Provide some space

Take a break

End early

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Key Takeaways

Take a moment!

Participant comfort and safety first

Be genuine and empathetic

Project confidence

Forgive yourself for mistakes, but learn from them

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Questions?

Thank you!

Fiona Tranquada

ftranquada@gmail.com

www.modsurvivalguide.org

@fionified

Scott Williams

scotakuamerica@gmail.com