Jessica Flores

425.442.7242 Jess.n.flores@gmail.com 6721 NE 182 St. #A103 Kenmore, WA 98028

SKILLS Multitasking & Prioritizing Tasks Attention to Detail Customer Service Budget Management Team Leadership Organization Time Management Creativity Employee Coaching & Development Verbal & Written Communication Punctuality Reliability Friendliness & Adaptability Works Well in Team Environments Works Well Individually Inventory Management Microsoft Office Suite Adobe Creative Suite

EDUCATION Bachelor of the Arts, English Arizona State University, Tempe College of Liberal Arts and Sciences Graduated March 2016 College Achievement Scholarship

SIGNIFICANT COURSES ENG 301: Writing for the Professions Studied intricately Microsoft Office; including Outlook, Excel, PowerPoint, and Word.

AWARDS Partner of the Quarter 2015 Starbucks Coffee Company

EXPERIENCE

Starbucks Coffee Company, March 2016 – Present Administrative Assistant (TLA) Provides administrative support to one or more executives. Effectively plans and

maintains one or more executive calendars with attention to accuracy, detail and allocation of time and resources to promote productivity and successful execution of executive and team goals and objectives

Performs general administrative activities including screening and directing incoming phone calls, composing and typing general correspondence including emails and prioritizing

Serves as a point of contact for the business unit or department. Answers questions, directs requests to appropriate partners and works with other partners effectively to exchange information.

Performs administrative projects including coordinating, tracking or analyzing budgets; researching information to respond to questions; updating databases and organizational charts; creating monthly reports or analyses; organizing large volumes of materials.

Creates various charts, tables, graphs and presentation materials, sometimes containing confidential content. Edits copy for spelling, grammar and layout

Schedules executive domestic and international travel in compliance with existing policies and procedures

Develops working relationships with executive's direct report team. Attends direct report team meetings as requested

Starbucks Coffee Company, July 2013 – March 2016 Shift Supervisor • Supervised a team of 12 Baristas to ensure adherence to Starbucks standards of

customer service, professionalism, beverage quality, and cleanliness.

• Tracked sales techniques to promote food sales growth; followed individual pastry and packaged food transactions daily, and adjusted inventories to collaboratively boost food sales

• Partner development, team building, coaching, and problem solving

• QASA Lead: Cleanliness Lead which helped drive our team to achieving well above the Starbucks standard metric of 90% for three fiscal years, consecutively

Overlake Oil Incorporated, 2003 - 2006 Accounting Assistant/Administrative Assistant Provided administrative support for office executives – filing, faxing, answering

customer emails, responding to customer inquiries over the phone, organization, ordering office supplies, processing customer payments, preparing and mailing invoices, receiving invoices and bills of lading, balancing deposits, and data entry

• Processed, tracked, and monitored customer payments • Processed and administered employee payroll • Gained experience and proficiency with 10-key