SUSAN C. (Canfield) GORDON

1000 Azalea Drive Roswell, GA 30075

Home: 770-998-2299 Email: sccanf@mindspring.com Cell: 678-848-0903

Healthcare Information Technology / Project Management Healthcare IT Professional with 30+ years experience leading the development and implementation of healthcare systems in both the hospital and physician environment. Outstanding practice management, project management, strategic planning, team leadership and decision making skills.

EDUCATION

MS – Health Systems Georgia Institute of Technology, 1993 BS – Health Systems Georgia Institute of Technology, 1985 Certifications: CPHIMS, PMP, ITIL Vendor Certifications include: NextGen EPM, EpicCare Ambulatory, Epic SmartForms (in process) Member of the Healthcare Information Management Systems Society (HIMSS) and the Project Management Institute (PMI) Co-author: “Creation of Management Performance Measures from Employee Surveys” Quality Management Journal, July 1994

PROFESSIONAL EXPERIENCE

IS Manager of Government Programs, Piedmont Healthcare Corp., Sept 2011 to present Responsible for ensuring that PHC hospitals and employed providers achieve Meaningful Use through the definition and documentation of appropriate workflows, development of reports, and ongoing monitoring of performance;

Supervised the build and validation of workflows in Epic of the quality measures associated with the CMS Physician Quality Review System and the Quality Initiative of the Piedmont Clinic;

Assisting with the implementation of the Epic system across the organization including defining operational interim workflows needed for hospitals and providers while the rollout was taking place;

Provide continuing review to maintain knowledge of regulatory requirements associated with CMS and ONC, including new programs such as MACRA and MIPS;

Certified in EpicCare Ambulatory. Director of EHR Implementations, Piedmont Healthcare Corp., Jan 2009 to Sept 2011

Responsible for directing the implementation of the NextGen EHR and Practice Management system; Supervised and directed the expansion of the NextGen New User training program; Established project plans and training schedules to address the ongoing rollout of NextGen implementations for new

practices and providers; Managed the creation of detailed user training documents to supplement the EHR rollouts; Collaborated in the project planning, testing, implementation and support of the NextGen upgrades and customizations.

Financial Application Systems Analyst III, Centura Physician Office Systems – Centura Health, 2007-2008

Supported end users of 26 practices in defining and resolving problems with the NextGen EPM (Enterprise Practice Management) application, the interaction with the NextGen EMR application, and the practices’ operational processes;

Developed application training and operational documentation and provided onsite and remote training support for practice super users;

Responsible for managing the implementation of new software releases including identifying project objectives, developing appropriate documentation, and the scheduling and performance of end user training;

Initiated the development of Policies and Procedures defining the role of the practice super users versus those of the IT Support team;

Assisted in troubleshooting and identifying resolutions for problems associated with interfaces and network connectivity. Systems Manager, Physician Billing Services - Washington Hospital Center, 2005 to 2007

Recruited and trained systems staff members for performing day-to-day data analysis and departmental systems activities; Developed training documentation, including defining “best practice” methods of daily operational processing, and

responsible for training of all other departmental staff members; Provided technical support and conducted quality audits to ensure system integrity for Signature, Claims Manager and

PayerPath physician billing-related systems; Responsible for monitoring performance trends across the department, highlighting problem areas and investigating

specific areas of concern;

SUSAN C. GORDON, 1000 Azalea Drive, Roswell GA 30075 Page Two Monitored & supported the HIPAA 837 and 835 transactions processing and worked with new payers to expand HIPAA

transaction processing capabilities; Project Manager in the implementation of the National Provider Identifier (NPI) and for the implementation of a new

Payment Posting and Document Imaging System (CSC-Papers). Senior Applications Consultant - Children’s Healthcare of Atlanta, 1999 to 2004

Project Manager in the implementation of new software applications, software upgrades, and deployment of new features/functions of existing software applications;

Project Team member and subject matter expert representing physician services for the support, training and implementation of the EPIC clinical documentation system;

Project Manager in the design and development of internally developed software – such as the development of a Physician OnCall web-based application designed to be integrated with an existing physician credentialing database;

Provided technology consultation, application support, and operational representation to IT for departments and services lines supported – including Medical Staff Affairs, Credentialing Services, Pediatric Call Center, Foundation, Learning Services, and Administration;

Worked with vendors and end-users in the continuing design and development of software applications to best meet the needs of the departments;

Provided MS-SQL database support and designed advanced reports using Crystal Reports; Trained and supported end-users in the design and use of queries & report using tools provided in the software

applications.

Director of Information Systems - Pediatric Health Alliance, Scottish Rite Children’s Hospital, 1995-1999, Directed and managed the network expansion of the provider hospital organization from a network of 10 users to over

100 users; Responsible for the selection and implementation of software applications to actively manage the activities of the PHO –

including credentialing, quality assurance and claims adjudication systems; Installed and implemented an enterprise-wide physician management system utilized by 13 primary care practices, 7

immediate care practices, and 16 hospital-based departments; Provided data analysis support to Managed Care and Decision Support Departments.

Senior Systems Specialist – West Paces Medical Center, 1992-1995

Developed database models of all Managed Care contracts; Responsible for day-to-day activities of the Admissions and Business Office departments, including supervision of 47

employees, while Interim Director of Business Office Services; Provided support to departments and Quality Improvement Teams on the collection and analyses of data; Developed, maintained, and reported on the results of hospital-wide customer satisfactions surveys.

Associate Consultant – Cancer CarePoint, Inc., 1989-1991 Researched, analyzed, and presented data for market analyses and feasibility studies of hospital and physician-based

oncology programs; Developed and analyzed proforma cash flows and income statements of proposed and existing business enterprises.

Consultant and Financial Analyst – Paragon Health Management, 1987-1989 Performed onsite evaluations of physician-based management computer systems and operational systems; Coordinated and directed computer conversions, developed operational systems, and implemented staff training programs

for physician practices; Managed the opening of a multispecialty practice including the hiring and training of staff and development of operational

policies; Performed feasibility studies for the implementation of physician practice expansions;

Consultant and Financial Analyst – Interstate Health Management, Inc., 1986-1987

Implemented and maintained the physician practice management systems and supervised the staff operations of oncology centers;

Performed on-site practice analyses and receivables audits; Developed fee schedules, monitored fee profiles, and negotiated third party reimbursement; Responsible for the development and analysis of management reports.