Download - Rental Housing Journal Utah October 2015

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Advertise in Rental Housing Journal UtahCirculated to over 6,000 apartment owners, on-site and

maintenance personnel monthly.

Call 503-221-1260 for more information.

UTAH APARTMENTA S S O C I A T I O N

2. President’s Message

Ask the Attorney

3. Director’s Message

O� cial Publication of The Utah Apartment Association Utah’s Leading Advocate for the Rental Housing Industry – 888-244-0401 – WWW.UAAHQ.ORG

www.rentalhousingjournal.com • Professional Publishing, Inc

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EVENTS

Annual Meeting

Legal Seminar .................................. Nov. 10th

Certifi ed Pool Operator Class Nov. 19th-20th

Tribute Awards ...................................... Feb. 12th

www.uaaTributeAwards.com

UPCOMING EVENTSwww.GoodLandlordTraining.com

General Membership MeetingsNo meetings for Nov and Decwww.uaageneralmembershipmeetings.com

AmericanFamily Agent

Kandace Brewster

On her desk, Kandace Brewster has collection of awards and accolades, including one from

the Apartment Association for being a “member favorite presenter/speaker”. As she talks about it you can feel her sin-cerity and emotion. “Of all the awards I have ever received, this is the one that means most to me,” she says.

An agent for American Family In-surance, Kandace has built her busi-ness on that sincerity and the connec-tion she makes with people. A former UAA board member who has been volunteering with UAA for over 12 years, she teaches classes or conducts seminars for members on insurance and risk management over a dozen times a year.

Salt Lake CityContemplating Mandatory

Multi Family Recycling

Salt Lake City – Th e city coun-cil in Utah’s Capitol City may be the fi rst in Utah to create a mandatory multi-family recycling program, if they accept a recommendation from city staff .

Salt Lake City’s offi ce of Sustain-ability has sent a proposal to the council to implement a mandatory

program that would require large apartment communities to have recy-cling containers.

The issueAccording to Debbie Lyons, Direc-

tor of the Salt Lake City Sustainabil-ity Program, the goal of the program would be to decrease waste and divert

recyclable waste from the landfi ll by 70% in 2025. She says that to reach that goal, businesses and multi-fam-ily recycling rates need to catch up to current residential recycling rates.

Salt Lake City is the refuse and re-cycling collection service provider for

Mission and Goals of the UAA

The Utah Apartment Association Mission is a trade association supporting the rental housing

industry, run by industry members. Our 33 board members have set up mission and vision statements and 4 goals. We wanted to share those with readers of the Rental Housing Journal.

Th e Utah Apartment Association is Utah’s leading advocate and resource

continued on page 7

continued on page 7

continued on page 4

for the owners, real estate profession-als, developers, management teams, suppliers and service providers dedi-cated to quality rental housing.

VisionElevating the standards of the rent-

al housing profession through ethics, legislative advocacy, education and networking

Goal 1:Advocate – Be the Voice and Advo-

cate of the rental housing community in government Aff airs. Be recognized as the voice of fairness and reason. Cultivate relationships with decision makers and players. Fund resources to successfully accomplish our mis-

Committed to UAAand You

Advertise in Rental Housing Journal UtahCirculated to over 6,000 apartment owners, on-site and maintenance personnel monthly.

Call 503-221-1260 for more information | www.rentalhousingjournal .com

2 Rental Housing Journal Utah · October 2015

Utah Apartment Association

448 E Winchester St Ste. 460Salt Lake City, UT 84107

Ph: (801) 487-5619Fax: (801) 484-8649

www.uaahq.org

President’s Message

Ask the AttorneyBy Kirk Cullimore, Esq.

Cheri Goss,Board Chair, UtahApartment Association

Your resident just vacated. You check the unit and no surprise, the unit is a mess. Fortunate-

ly, resident paid a security depos-it. Now what?

Whether your resident gave proper written notice at the end of the lease or skipped before the lease expired, your obligations as a landlord under Utah law on how you handle the secu-rity deposit are the same. What then are those obligations?

Under Utah law, upon termination of a resident’s tenancy, you may ap-ply money held as a deposit “toward the payment of rent, damages to the premises beyond reasonable wear and tear, other costs and fees provided for in the contract, or cleaning of the unit.” (Utah Code § 57-17-3(1)) Th is means you can apply the resident’s security deposit towards any monies owed pursuant to the lease, including cleaning and damages. If your resi-dent signed a Cleaning and Damages Addendum (or something similar), any of the applicable charges can be deducted from the security deposit.

If your resident did not sign an ap-plicable Addendum, then charges for cleaning, carpet cleaning, painting,

Every year about this time, the UAA awards committee under-takes an enormous project. Th e

goal of the Tribute Awards committee is to honor the excellence innovation and talent in our industry.

Th e fi rst step is soliciting our indus-try twenty fi ve awards. Th is involves soliciting nominations from major property management companies,

vendors, and others. Th e committee strives diligently to identify a diverse and eclectic group of both individuals and properties. While there will only be one winner per category, a side goal of the processes is to honor many deserving individuals and properties in addition to the winner.

Second, the awards committee es-tablishes and implements a judging processes. Th is processes involves interviews based on preset questions and criteria, submissions from nom-inees, and property shops. For in-stance, the leasing agent of the year award has three components. Aft er talented individuals are identifi ed as nominees, they are notifi ed and con-

gratulated. Th ey are given a nomina-tion form to complete that gives them an opportunity to promote their vir-tues and display their knowledge and skill. Th is nominee form will be one third of their total score. Th en, they are interviewed by individuals famil-iar with property managements that work in single family property man-agement. Th ese interviews also con-stitute a third of their score. Finally, once the fi nalists are identifi ed secret shoppers are sent to their property pretending to be renters and they are scored by these professional leasing testers. Th is is the fi nal third of their score.

Th e tribute awards processes will involve hundreds, if not thousands of hours from UAA staff , commit-tee members, and volunteers. It will involve hundreds of paid shoppers who visit properties to assess quality and measure innovations. In the end twenty fi ve winners and hundreds of others will be recognized for their tal-ents, skills, and achievements.

I want to thank the awards com-mittee the volunteers and the staff for their monumental eff orts to honor the best in our industry. Th e awards dinner will be Friday February 12th at Little America for more information, go to www.uaahq.org/tribute-awards/

� e Tribute Awards

plus anything damaged that must be either repaired/replaced (all subject to normal wear and tear), can be de-ducted from the security deposit. In cases where there is no applicable Addendum, documentation, includ-ing receipts, invoices, and pictures, is crucial. It is not uncommon for for-mer residents to dispute charges for cleaning/damage; having documenta-tion, especially pictures, only bolsters the likelihood of those charges being awarded if contested in court.

In addition to deducting amounts for cleaning/damages from the secu-rity deposit, you can also include any future rent owed, subject to your obli-gation to mitigate damages. Look for a future article that will discuss in more

detail mitigation and future rent.Aft er applying resident’s security

deposit towards monies owed, then

what? Under Utah law, you then have an obligation to send to the resident a written accounting refl ecting how you applied the security deposit. When must you provide this written ac-counting and where do you send it?

Utah law specifi cally requires that “no later than 30 days aft er the day on which a renter vacates and returns possession of a rental property,” you “shall deliver to the renter at the rent-er’s last known address: (a) the bal-ance of any deposit; (b) the balance of any prepaid rent; and (c) if the owner or owner’s agent made any deductions from the deposit or prepaid rent, a written notice that itemizes and ex-plains the reason for each deduc-tion.” (Utah Code § 57-17-3(2))

What if you fail to deliver the writ-ten accounting within 30 days of your

continued on page 5

48-HOUR NOTICE OF ENTRYTENANT(S): ____________________________________________________ DATE:________ADDRESS: ____________________________________________________ UNIT: _________CITY: _________________________________________ STATE: __________ ZIP: _________48-HOUR NOTICE OF ENTRY

59.18.150, this is your 48 hour notice that your landlord or their agents will be entering the dwelling unit and premises located at (Address)______________________________________________________________________________ between the hours of and . (Time) (Time)The entry will occur for the following purpose:______________________________________________________________________________

______________________________________________________________________________ Landlord Phone

Method of Service: Personal Service: Post and Mail: ** Add one additional day for compliance if served by post and mail.

WA-RTG-40 Washington

©2009 NO PORTION of this form may be reproduced without written permission.

48-HOUR NOTICE OTENANT(S): ____________________________________________________ DADDRESS: ____________________________________________________ UNI

: _________________________________________ S

48-HOUR NOTICE OTENANT(S): ____________________________________________________ DADDRESS: ____________________________________________________ UNI

: _________________________________________ S

CHECK-IN/CHECK-OUT CONDITION REPORTTENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor IN Out In Out In OutLIVING AREAS KITCHEN BEDROOM 3Walls Walls

Windows Stove/RacksBlinds/Drapes RefrigeratorRods Ice TraysFloor Shelves/DrawerCarpet/Vinyl/Wood DisposalLight Fixtures DishwasherDoors/Woodwork Counter Tops LocksLocks Cabinets CeilingsCeilings Sink Electric OutletsElectrical Outlets FloorGarbage Cans WindowsTV Antenna/Cable Blinds/Drapes BATH ROOMFireplace

Towel BarsCleanlinessSink & Vanity

ToiletBEDROOM 1 BEDROOM 2 Tub/ShowerWalls Walls Fan (Exhaust)Windows Windows FloorBlinds/Drapes Blinds/Drapes Electric OutletsRods Rods Light FixturesFloor FloorLight Fixtures Light Fixtures Essential ServicesEssential ServicesDoors/Woodwork Doors/Woodwork PlumbingLocks Locks HeatingCeilings Ceilings ElectricityElectrical Outlets Electric Outlets Hot Water

Smoke Detectors

OR-RTG-20 Oregon

TENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNITE: ________ ZIP: ____________

F)FaiF)FaiF)Fair (P)Poor (P)PoorOut

BEDROOM 3

TENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNITE: ________ ZIP: ____________

F)FaiF)FaiOut

PET AGREEMENTTENANT INFORMATION

TENANT(S): ____________________________________________________ DATE:________ADDRESS: ____________________________________________________ UNIT: _________CITY: _________________________________________ STATE: __________ ZIP: _________

DESCRIPTION OF PET(S)

1) Type _______________ Breed _______________ Size ______ Age __ Weight ___ Color ____ Name ________ Vaccinations: Yes____ No____ License Number: ______________



Additional Security Deposit Required:$

AGREEMENTTenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives tenant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises subject to the following terms and conditions:

1) The pet(s) shall be on a leash or otherwise under tenant’s control when it is outside the tenant’s dwelling unit. 2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listed above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the other tenants, guests, landlord or any other persons lawfully on the premises. 7) Tenant(s) shall immediately report to landlord any type of damage or injury caused by their pet. 8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement shall constitute a material breach of the rental agreement.

_____________________________ ______________________________Landlord Tenant ______________________________ Tenant

nogerO 42-GTR-RO

©2011 NO PORTION of this form may be reproduced without written permission.

TE: __________ ZIP: _________48-HOUR NOTICE OF ENTF ENTF RYRYR 59.18.150, this is your 48 hour notice that your landlord or their agents will be

entering the dwelling unit and premises located at (Address)______________________________________________________________________________

______________________________________________________________________________

___________________________________________________________________________ between the hours of and .ime) (Time)

____________________________________________________________________________________________________________________________________________________________

______________________________________________________________________________

___________________________________________________________________________

Phone

Post and Mail: * compliance if served by post and mail.

48-HOUR NOTICE O 59.18.150, this is your 48 hour notice that your landlord or their agents will be

entering the dwelling unit and premises located at (Address)___________________________________________________________________________ between the hours of (Time

The entry will occur for the following purpose:_________________________________________________________________________________________________________________________________________________________

Post and Mail: compliance if served by post and mail

BEDROOM 3

Locks

Ceilings

Electric Outlets

TH ROOMowel Bars

Sink & VanityVanityV

ub/Shower

Fan (Exhaust)

Electric Outlets

Light Fixtures

Essential ServicesEssential ServicesPlumbing

48-HOUR NOTICE O 59.18.150, this is your 48 hour notice that your landlord or their agents will be

entering the dwelling unit and premises located at (Address)___________________________________________________________________________ between the hours of

The entry will occur for the following purpose:_________________________________________________________________________________________________________________________________________________________

compliance if served by post and mail

BEDROOM 3

Locks

Ceilings

Electric Outlets

BATH ROOMATH ROOMA

Towel BarsTowel BarsT

Sink &

ToiletToiletT

Tub/Shower

Fan (Exhaust)

Floor

Electric Outlets

Light Fixtures

Essential ServicesPlumbing

TENANT(S): ____________________________________________________ DATE:________ATE:________AADDRESS: ____________________________________________________ UNIT: _________

ATE: __________ ZIP: _________ATE: __________ ZIP: _________A

Weight ___ Color ____ Name ________Weight ___ Color ____ Name ________W



enant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) Tenant(s) Tunderstands that the additional pet(s) are not permitted unless the landlord gives ten

enant(s) agree to keep the above-listed pets in the premises

The pet(s) shall be on a leash or otherwise under tenant’s control when it is outside the

enant(s) shall promptly pick up all pet waste from the premises promptly.enant(s) are responsible for the conduct of their pet(s) at all times.enant(s) are liable for all damages caused by their pet(s).enant(s) shall pay the additional security deposit listed above and/or their rental

agreement as a condition to keeping the pet(s) listed above.enant(s) shall not allow their pets to cause any sort of disturbance or injury to the

other tenants, guests, landlord or any other persons lawfully on the premises.enant(s) shall immediately report to landlord any type of damage or injury caused by

This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement shall constitute a material breach of the rental agreement.

______________________________enant

______________________________enant

TION of this form may be reproduced without written permission.

CHECK-IN/CHECK-OUT CONDITION REPORTTENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor

Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor







Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor IN Out In Out In OutLIVING AREAS

KITCHENBEDROOM 3

WallsWalls

WallsWindowsStove/Racks

WindowsBlinds/Drapes

RefrigeratorBlinds/Drapes

RodsIce Trays

RodsFloorShelves/Drawer

FloorCarpet/Vinyl/WoodDisposal

Light FixturesLight Fixtures

DishwasherDoors/Woodwork

Doors/WoodworkCounter Tops

LocksLocksCabinets

CeilingsCeilings

SinkElectric Outlets

Electrical OutletsFloor

Smoke DetectorsGarbage Cans

WindowsTV Antenna/CableBlinds/Drapes

BATH ROOMFireplace

Towel BarsCleanliness

Sink & Vanity

ToiletBEDROOM 1BEDROOM 2

Tub/ShowerWalls

WallsWindows

WA-RTG-20 Washington

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Advertise in Rental Housing Journal UtahCirculated to over 6,000 apartment owners, on-site and maintenance personnel monthly.

Call 503-221-1260 for more information.

3Rental Housing Journal Utah · October 2015

448 E Winchester St Ste. 460Salt Lake City, UT 84107Ph: (801) 487-5619Fax: (801) 484-8649www.uaahq.org

Utah Apartment Association

Director’s Message

L. Paul Smith, CAEExecutive Director,Utah ApartmentAssociation

Fall 2015 UAA Membership Report

Every October, the UAA is re-quired to report a roster of mem-bership to the National Apart-

ment Association. In the last two years, as our market has gone through trans-formational change, the UAA has grown tremendously.

Our report for October 2015 was:

• 3,716 members• 104,770 units• 255 Associate members (vendors)

Th e UAA is approximately the 25th largest apartment association in the NAA network in numbers of units but the 2nd largest in numbers of mem-

bers (only Los Angeles Apartment Association has more members. Th is means that we have thousands of di-verse members who are somehow able to come together and work towards a common good.

UAA is unique in the country at representing large percentages of both the independent rental owners and the large apartment communities and management companies. Almost all of the other apartment associations in the country cater to either small owners or large companies/commu-nities and not both. Despite the fact that some members only own a house or two and some members have thou-sands of apartment units, the UAA is an example of fi nding a way to bring everyone to the table – and that is a great credit to your visionary board of director and association leadership.

When hiring a director 14 years ago, the board chose someone who understood both worlds (my fami-

ly had owned small rentals and aft er college I had work in the large com-panies, managing big complexes). Even 14 years ago your leadership understood that to be successful in a small market like Utah, the associa-tion would need the numbers of the large communities (about 65% of our total number of units) as well as the resources of the small owners (35% of the units but 65% of the dues revenue) in order to support the organization we would need to be successful in our mission.

When I was hired, despite neither myself nor the board having any asso-ciation management background, the wise counsel I received from those in charge was to focus on three things:

• Legislative advocacy• Enhancing the prestige and image

of the association, and• Running the enterprise in a way to

create and maintain the resources

we would need to accomplish the fi rst two.

As we have all worked together to accomplish those goals not only have we experienced 500% increases from the 450 members, 15,000 units and small revenues of back then, we have made a diff erence for the industry as a whole and thousands of owners and property managers individually.

I’m proud to be associated with this great group of people and look for-ward for working with you for many years to come as we strive to accom-plish our mission and enhance the lives of as many people as we can.

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4

Rental Housing Journal Utah

Rental Housing Journal Utah · October 2015

all single family, duplex and triplex-es within city limits. Participation in curbside recycling and the curbside green waste program is required. Th rough this program alone, the city has already achieved a 38% diversion rate for residential. But commercial businesses and multi-family housing recycling is voluntary, and the city has determined only occurs at a 10% rate.

So Lyons has proposed an ordi-nance that would require multi-fam-ily and non-residential property own-ers where more than 4 cubic yard of solid waste a week are created to:

• Subscribe to recycling collection from an authorized hauler

• Designate areas for recycling containers

• Implement a recycling program• Educate occupants about recycling

Lyons says that there will be ex-emptions for property owners who don’t have enough space for recycling containers or where current parking would be eliminated or enclosures would have to be modifi ed at costly

expense. “My hope is if there is an ex-isting enclosure for an 8 yard dump-ster, that it can be replaced with two 4 yarders, one of which is a recycling one, one of which is for trash, without costly modifi cations or eliminating parking spaces,” she says.

UAA ConcernsTh e UAA has been involved in this

process and the city has been incredi-bly receptive to industry concerns, ac-cording to Kirk A. Cullimore Jr., UAA Government Aff airs Chair.

“Th e three concerns we took to the city were cost of modifying trash en-closures (all dumpsters in Salt Lake must be enclosed) or eliminating parking and they said they will not require owners to do costly refi ts or eliminate parking. We expressed con-

Salt Lake City Contemplating ...continued from page 1

continued on page 6

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Circulated to over 6,000 apartment owners, on-site and maintenance personnel monthly.

5



renter vacating and returning pos-session of the unit back to you? If that were to happen, all is not lost, as Utah law then shift s obligations upon the renter.

Th e renter may then serve you writ-ten notice. Th e renter’s written notice must substantially comply with the form provided in the applicable stat-ute and must be served in the same manner as you are required to serve eviction notices, i.e. either (1) per-sonally to the owner/owner’s agent at the address provided in the lease agreement; (2) leaving a copy with a person of reasonable age and discre-tion if owner/owner’s agent is absent at the address provided in the lease agreement; (3) if no one can be found at the address provided in the lease agreement, affi xing a copy in a con-spicuous place at the address provided in the lease agreement; or (4) sending a copy through registered/certifi ed mail to the owner/owner’s agent at the address provided in the lease agree-

ment. (See Utah Code § 57-17-3(4))If the tenant’s written notice com-

plies with the law and is properly served, you must provide the written accounting within fi ve (5) business days of service. Otherwise, if you fail to do so, the former tenant can ini-tiate litigation where your failure to comply with former resident’s written notice would require you to refund the entire security deposit, a penalty of $100.00, as well as the possibility of being responsible for resident’s court costs and attorney fees. (See Utah Code § 57-17-3(3)(b))

Best practice is obviously to send the written accounting sooner than later. However, should that not hap-pen within 30 days, get it done as soon as you can, as there is no real con-cern unless or until resident properly serves you the required written notice by law.

Ask the Attorney ...continued from page 2

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Salt Lake City Contemplating ...continued from page 4

cerns about owners being charged for cross contamination (when a resident puts the wrong stuff in the wrong place) and the city said they weren’t doing that. Last, we expressed con-cerns that aff ordable housing units can’t pass the trash fees on to residents and the city is looking at an exemp-tion for government subsidized hous-ing so those owners wouldn’t have to implement a program they can’t pass along the cost to residents,” he says. “So I feel they have been incredibly responsive and accommodating.”

Most apartment owners already pass the expense of garbage onto the resident through the contract, and if the program does increase cost, that would be passed along to apartment

residents who by a large majority, ac-cording to Lyons, want recycling at their apartments.

Robert Watson, President of WSI Utah, a trash valet and recycling ser-vice says that done right, this program could be a positive enhancement for Salt Lake City. “We already provide valet recycling services at many high-er end Salt Lake City apartments and the residents love recycling. Making it more accessible would be a great thing,” he says.

Watson has also been impressed with Lyons willingness to accommo-date the industry. “When Salt Lake City fi rst started talking about an approved provider list we were con-cerned about it being crony capital-

ism, to approve certain companies and exclude others, like with taxi-cabs. Aft er noticing a requirement that would have eliminated several companies from contention, Lyons suggested changes to the city to make it so more companies can qualify as providers. Th at’s good for business and consumers,” he says.

Possible Industry EndorsementLyons hopes a fi nal draft will be

ready for the council in the next 90 days and that the apartment industry will fully endorse it. “We’d love to see the UAA get on board. We think this

is a positive for everyone,” she says.“It’s highly possible the UAA will

endorse the ordinance if we feel like it is fair to owners and addresses the major issues,” says Cullimore. “Every-one wants to be for recycling.”

Cullimore says its essential UAA members contact us and express any concerns as we work through the pro-cess so we can address them. “As of right now we will probably support this, unless the city doesn’t exempt government subsidized housing or if there are other issuers brought to our attention,” he says.

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“Our students just love Kandace,” says Taylor Smith UAA Education Director. “She is so genuine and kind and they can tell she really cares about them,” he says.

American Family and Kandace are a UAA Premier Sponsor, which means they contribute over $5,000 a year to the association and participate in every event. Whether it’s the trade show, the golf tournament or the Eco-nomic forecasting Conference, you will find a smiling Kandace there ea-ger to serve you.

American Family insurance is one of the top ten insurers in Utah with an immense value to offer customers. Some of American Family’s features and benefits include:

• American Family has over 40 years of service and dedication

• They treat customers like partners• AMFAM is financially stable at

$6.9 billion in equity• Protecting business is their busi-

ness and they can offer multiple products at competitive prices

• Agents like Kandace are part of the community and strive to serve

• Claims handling is fast and fair• Policies are designed and custom-

ized specifically for the customer• AMFAM is proactive, helping you

identify and reduce risks• Knowledgeable and experienced

staff like Kandace are there for you 24/7

Brad Randall, with Welch Ran-dall Property Management says he couldn’t be happier with Kandace and American Family. “As a company we have loved working with Kandace. She and her responsive team have provided great insight and affordable options for many of the rental units and communities we manage.”

“I also like that they take the time to educate clients and management companies on upcoming trends and opportunities,” he said.

To get a quote or contact Kandace call 801-966-4571 or go online to http://insurance-agency.amfam.com/UT/kandace-brewster/

Kandace Brewster ...continued from page 1Mission and Goals of ...continued from page 1

sion. Highlight accomplishments for industry members and the public and involve all industry members in our efforts.

Goal 2Educate – Be a Knowledge Center.

Provide Training that empowers and strengthens as well as communicate Best Practices. Provide relevant and useful resources and training on eth-ics, cutting edge information, and protecting oneself from risk.

Goal 3Connect – Facilitate networking.

Partner with organizations with simi-lar goals. Create engagement and dis-cussion on important topics. Create opportunities for interaction through social media, interactive website, events and educational opportunities.

Goal 4Grow – Increase membership

through outreach and retention. Strategy 1: Outreach. Invite all indus-try members to participate. Target potential members. Involve all mem-bers in outreach. Strategy 2: Retain. Provide world class customer ser-vice. Engage members through reg-ular contact. Provide tools to aid in member’s success.

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