Download - Orchestrator magazine, april 2016
OrchestratorApril 2016
Business Magazine by Resilience& | Middle East
________________________________________
Orchestrator Magazine is a dedicated business insights initiative by Resilience& Middle East to serve its community with the outreach of powerful subjects towards community empowerment.
Special IssueDedicated to Transformation
Culture, Performance, Technology and Business; It is all about
Transformation
Passionate for Excellence
Lessons learnt by John Mattone
Redesigning Performance Management
1st Middle East Conference on KPI and Performance, Dubai 29th
May-1st June, 2016
Vicky Klimi is the first CEO at Resilience& Network
To Orchestrator Magazine
New era for business orchestrators
Orchestrator Magazine is a non-for-profitbusiness insights magazine dedicated forhighlighting new and evolving concepts, ideas andshowing success models in different business andtechnological practices across different industriesthrough Resilience& community.
A community-driven initiative from Resilience&to contribute to the community enrichment withdifferent insightful articles from differentcommunity groups to empower individuals,organizations and the entire community.
Welcome
OrchestratorApril 2016
Business Magazine by Resilience& | Middle East
2| Orchestrator Magazine, April 2016
10+Issues/annually
5,000+outreached
10+countries
KuwaitOrchestrator
MagazineEgyptQatar
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USA
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Oil & Gas
Government
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Health
Education
Automotive
Hospitality
Pharmaceutical
Manufacturing
Real Estate
Investment
Retail
Canada
Australia
KSA
Who/Where
are our audience?
Greece
Committed
towards Business
Transformation
Resilience& is a recognized specialist in Business Transformation and Performance Excellence with successful track records in Middle East.
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Passionate for Excellence
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Featured in
this issue
Orchestrator MagazineBusiness Magazine by Resilience& | Middle East
Culture Transformation – Lessons learnt from John Mattone
Leadership Space InitiativeGlobal Community Initiative for talent exploration
Management Talks
Redesigning Performance ManagementTechnical approach by People Management Practice
6
13
9
22
17
ISO 9001 TransitionWhy you shall upgrade?
17
Quality Talks
Information Security Compliance in Financial SectorISO 27001:2013
25
Technology & Compliance
Talks
Business Continuity Management System in BankingBank of Muscat – Business Case
26
Sustainability and Energy ManagementStart Implementing ISO 50001
17
Certified KPI Professional Exclusive Accredited Programs
20
31
32296
Evacuation Management in Retail IndustryMEAZA GBroup
24
About Resilience&
Resilience& is a UK-based network of independentlyowned and managed consulting firms andindependent experts who are leading differentconsulting practices to empower the community beingmore resilient in front of market and world’sdynamics. Our Key Performance Indicators aremeasured against the value of organizational flexibilityand resilience to cope with changes.
Resilience& is a world class practice-orientedconsulting firm working on consulting services,systems’ audit, and institutional and social corporatereforms.
What We Do
Advisory• Strategy• Transformation• Quality & Center of Excellence• Program Management (PMO)• Technology• Operations• Sustainability
Audit• IT Audit & Governance & Risk• ISO Audit• HR Audit• Projects Audit• Business Continuity Audit• Organizational Maturity Assessment• Corporate Controls Design & Review• Organizational Excellence Assessment
Benchmarking
Where We Serve
www.resilienceand.co.uk
• UK• Greece• Kuwait• Egypt• Oman• UAE
Business Transformation Experts
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Leadership Space
Initiative (LSI)
Community-driven initiative by Resilience& for empowering talents
Photo from Czech RepublicJitka Mulacova, Head of Communication | Resilience&
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“I like exposure to new experiences, that’s why I liked consulting career at Resilience&”
~Jitka Mulacova
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Leadership Space Initiative (LSI) is a global initiative for all Resilience& members, consultants in the network and also potential candidates and interns; where you can have your own space to virtually manage the company as global CEO, drawing prototype strategies, business cases, initiate new business cases for the corporate development, only without any legal involvement. This initiative allows young entrepreneurs and talents to get in touch with senior management team to suggest, criticize and lead some corporate-wide initiatives. Also it will grant access to the company knowledge-library and attend assertive key trainings and workshops. Accordingly, there will be an annual award for LSI highest scoring member
Submission Process:• Send your CV, brief about yourself and
your passion about leadership, to ([email protected])
• Attach an abstract of 200 words about your idea for leading or managing a consulting firm and what kind of community engagement and people empowerment initiative you would like to achieve
• Based on committee review, you will be contacted within 2 weeks of your submission
By doing that you will get a free-voucher for all community empowerment activities, seminars and events supported by Resilience& in all of its operating countries. Successful business cases will be sponsored by Resilience& with the copyrights of the author and will be implemented across all Resilience& Offices
LSIis one of our global talent acquisition program to pick talented professionals and future leaders under one DNA, Resilience&
JOIN [email protected]
Who shall submit?• Talent, HR, Leadership, and Strategy
Professionals• Management Consultants and Trainers• Performance Improvement Specialists• Interns and Fresh graduates who have
passion towards excellence• All Resilience& consultants and network
members• CSR Professionals
Benefits• Free vouchers for Resilience&
empowerment and leadership programs• Getting access to frequent insights,
articles, videos and magazines• Ideas sponsorship and implementation• Career opportunity• Nomination for annual awards of LSI
JOIN NOWwww.resilienceand.co.uk/LSI
Resilience& is a talent support and transformation agent empowering people, organizations and communities to explore
possibilities and unleash the abilities. Explore leadership in a recognized
consulting firm
Photo from KuwaitKhalid Ragab (Right), Jitka Mulacova and Nebu Thomas
LSI
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Lessons learnt from John Mattone
Written by Eng. Ahmed Ragab
Principal Partner of Resilience& Middle EastTransformation & Business Excellence Leader
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Culture
Transformation
Photo from KuwaitJohn Mattone (left), Ahmed Ragab
“Keep the momentum”Creating the motivation is always a success milestone, but keeping the momentum is the real challenge. Corporate can create the motivation in a short-time, but it takes sincere efforts and willingness to maintain it whatever external and internal factors are.
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Culture
Transformation
It was a privilege to get in touch with
John Mattone in one of his Middle East
visits. To me he is a real inspiring
transformation expert and one the
world’s leading authorities on
leadership, talent and culture. He
advises Fortune 1000 CEO’s and senior
leadership teams on how to create and
sustain a leadership and talent culture
that drives superior operating results.
Before the meeting, I just told him: “rarely,
we can learn from real business-case
oriented leaders about the transformation
process and I wish today’s speech can cover
not only the culture transformation but also
the entire business transformation”. With a
confident smile, he replied: “I just came to
do that!”
Business transformation is a
comprehensive process covering all
business pillars; people, process,
technology, culture, suppliers and
community. As business transformation
specialist, I always search for the practical
integrated models that implement the
entire success indicators to reach a reliable
and successful transformation model. With
reflective insights merged with John
Mattone’s lessons, we can have the
following inspiring points to share with
practitioners so they can build on top of it
and progressively develop it more.
“Think differently and think big” This was the first statement that John Mattone started his approach for designing, deploying and leading the transformation model. An exceptional way of thinking is to think differently. Be away from the crowd, just seek the uniqueness and authenticity of your ideas, regardless the normal pattern!
“Think differently and think big” ~Steve Jobs
1
2
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“Unique ideas take time to be promoted”Time-to-market always matters, but sometimes the market digestion process takes time to get the new concepts and innovative proposition. Leading the corporate culture towards one crystal clear destination in order to synchronize properly and motivate your people to keep the same momentum.
“Trust in the existing capacities”Corporate capital, organization assets, driving force, “People”! Identify, respect and develop existing capacities of your driving force and capitalize on different talents no matter what they can do today , but believe in the progressive development.
Reference: John Mattone’s website
3
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About John Mattone
John Mattone, an author and consultant, is one of the foremost experts on leadership and culture. His advice
on building and sustaining “leadership and talent culture” with results has been sought after by Fortune 1000
CEO’s and executive teams. His latest book, Cultural Transformations: Lessons of Leadership and Corporate
Reinvention (with co-author Nick Vaidya). (www.johnmattone.com)
Resilience& is a recognized specialist in Business Transformation and Performance Excellence with successful track records in Middle East.
12| Orchestrator Magazine, April 2016
Passionate for Excellence
Committed
towards Business
Transformation
Business Transformation Topology is where we engineer. We are passionate business architects
Redesigning
Performance
ManagementWritten by Olesea Mirza
Leader of Organization and People ManagementResilience& ME & Europe
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Photo from Resilience& OfficeOlesea Mirza | Leader of Organization and People Management
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Management Talks:Redesigning
Performance Management
CIPD describes Performance Management (PM) as a holistic process that ensures employees’ performance contributes to business objectives. They also recommend the PM to be strategically oriented but also bring together different features of business, people management, individuals and teams. However, change is underway, and Deloitte, Adobe, Microsoft and Accenture out of many other companies have engaged into redesigning their performance management system.
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Management Talks:Redesigning
Performance Management
The old model of annual
reviews and setting long-term
goals and objectives is not
responding to the changing
requirements nor does it
deliver real - time feedback.
According to HC trends 2015,
many organisations used to
think of PM as a backwards
looking assessment process
owned by the HR.
Therefore, in the new design,
PM is focused on increasing
performance in the future
with a forward looking
purpose to serve an effective,
dedicated business process
that increases employee
commitment and drives
business results.
So where can the
companies start?
“To win in the marketplace
you must first win in the
workplace.”
– Doug Conant
• Real time feedback. Make it simple – and get rid of the time consuming and paper filled steps. Deloitte found that completing the appraisals forms, holding the meetings and creating the ratings consumed around 2 million hours per year
• Align the strategy to the philosophy
• Differentiate performance and compensation
• Establish a new PM culture and focus on ongoing feedback and empower effective coaching through training
• Empower local managers by authorizing them to recognize and reward the performance of the employees throughout the yearCompanies shall start consider the
following guiding steps:
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Management Talks:Redesigning
Performance Management
A number of companies including Adobe, Juniper and Microsoft have remodelled the PM process to reduce the impact of ratings, as research has shown that numerical ratings may have a negative impact on employees’ engagement and self-confidence.
Adobe also implemented the real-time feedback system in 2012, and it believes that its productivity has increased ever since.
Technology makes goal setting as transparent as it can be and agile
management easier than ever. The employees are able to share their goals and provide feedback to each other online.
Companies started focusing on managing to strengths and not to weaknesses, as research has provedthat employees perform better when
the work they are doing leverages their skills and aspirations.Team centric goals works better than individual goals as it helps teams to improve collaboration and performance.
Redesigning the
process
management –
New Trends
The conclusion would be that trends in Performance Management are constantly changing, and even if more attention is given to simplification and coaching rather than to the traditional appraisals and rankings, the focus has shifted just slightly. Performance management still implies open communication, feedback and development, only that this needs should be met in real time now.
ISO 9001 TransitionDelight Your Customers with Managed Quality
ISO 9001: 2015 Quality Management System
Why you shall upgrade?
Proposed new added-values:• Organizational knowledge management and competency
development• Introducing risk management, threats and opportunities
(almost covered in the provided draft)• Leadership with flexible style instead of bottlenecking
everything through top-management • Performance management culture
Removed extra work and exhausting documentation:• No quality manual• No obligatory documented procedures• No preventive action but proposing risk-based thinking
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Sustainability and Energy ManagementStart Implementing ISO 50001
Improve your energy performance and use resources more efficiently by implementing Energy Management System (ISO 50001) with Resilience&.It`s the right time to start the continual improvement of your business and your environment!
ISO 50001:2011Energy Management System
Ask for the footprint
We are Business
Transformation
Agents
We orchestrate with the Key Performance Indicators to achieve organizational resilience. We hire the best-in-field experts to deliver exceptional client results. Our clients are confidently relying on our visionary yet practical business architects.
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Passionate for Excellence
As specialized Business Transformation Agent and Performance Consultants, Resilience& signed Strategic Cooperation Agreement with The KPI Institute (TKI) to provide Resilience& Clients in Middle East and Africa with exceptional advisory and accredited training services
www.resilienceand.co.uk/kpi
The KPI Institute (TKI) is a research institute specialized in business performance. Headquartered in Melbourne with active operations in the Middle East.
Resilience& is a UK-based network of independently owned andmanaged consulting firms and independent experts who are leadingdifferent consulting practices to empower the community beingmore resilient in front of market and world’s dynamics. Resilience& isrecognized specialist in Business Transformation and PerformanceExcellence with successful track records in Middle East.
Passionate for Excellence
For more details, please contactProgram Manager: Khalid Ragab ([email protected])
19| Orchestrator Magazine, April 2016
Certified KPI Professional and Practitioner Programs
Distinguish yourself
and get Certified
Why Choose A Certification In KPI Measurement?
The KPI Certified Professional And Practitioner Recognitions Are Unique At Global Level, Given The Certification Process Thoroughness And The In-depth Expertize Dedicated To KPI Measurement That Participants Acquire In This Educational Program.
Key Benefits
International Recognition | Competitive Edge | Boost Performance | Lead Organization Strategy
Key Learning ObjectivesThe KPI Professional and Practitioner training courses are designed to help you understand KPI measurement challenges and ways to address them. To ensure a smooth learning experience we offer you toolkits, templates, case studies, good practice examples from some of the most successful organizations worldwide as well as thought-provoking exercises. You will also receive free access to the smartKPIs.com premium content –the world’s largest database of documented KPIs.
Register your interest NOW
And get free voucher to attend the next public seminar in your city.
Use this promo code: (Resilience&-KPI-2016) and send it to [email protected]
20| Orchestrator Magazine, April 2016
Certified KPI Professional
LEARNING OBJECTIVES:• Differentiate between objectives, KPIs and initiatives;• Understand KPI selection in different contexts;• Apply best practice techniques to KPI selection;• Document KPIs in a standardized template;• Learn when and how to use benchmarking in target setting;• Optimize the KPI activation and data gathering process.
PROGRAM AGENDADay 1 – A standardized approach to KPIs• The World of KPIs• Understanding KPIs• KPI typology• KPI TaxonomyDay 2 – KPI selection and target setting• KPI Selection• KPI Alignment• KPI documentation• Working with targetsDay 3 – Data gathering and visualization• Data gathering• Data visualization• Review and certification exam
Certified KPI Professional + Practitioner
Kuwait14-18 Aug 2016
Certified KPI Professional + Practitioner
Kuwait06-10 Oct 2016
KPI, Dashboard & Scorecard for Human Resources
Kuwait13-14 Jul 2016
KPI, Dashboard & Scorecard for Human Resources
Kuwait28-29 Sep 2016
KPI, Dashboard & Scorecard for Human Resources
Egypt17-18 Aug 2016
Next Public Programs
Where we can serve you in-house programs
Greece | Kuwait | Egypt | Oman | Qatar | UAE | Bahrain | Jordan
Use your free Promo-Code
To attend our awareness programs. Send an email to Khalid Ragab – Program Manager [email protected]
PROMO CODE
21| Orchestrator Magazine, April 2016
Insights:Resilience&
Updates
Resilience& has been
nominated to be Community
Partner for the Global
Authority of KPI, i.e. The
KPI Institute
In a common attempt to support and empower the Middle Eastern community of professionals, on March 21st 2016, Resilience& has been nominated to be Community Partner for the Global Authority of KPI, i.e. The KPI Institute
Since day-one and
Resilience& has the vision of
being community-driven,
taking care of community-
related aspects to find
alternative solutions. With
core specialization of
business transformation and
performance improvement,
Resilience& has been invited
by the Global Authority of
KPI, i.e. The KPI Institute, to
be the community partner
and participating in the First
Middle East conference on
Performance Improvement
and KPI.
Resilience& Vision is “to be a
global network of
community-driven advisors
and consulting firms
empowering people,
organizations and
communities to lead their
own change management
journey through visionary,
innovative, resilient and
sustainable way”.
Our cooperation will
materialize in the first GCC
edition of the Performance
Improvement & KPI
Conference in Dubai, United
Arab Emirates, taking place
on May 29th – June 1st,
2016.
The Performance
Improvement and KPI
Conference represents a
unique, premiering event
dedicated exclusively
to Performance
Management & KPIs in three
important contexts.
Government & Healthcare
Performance along
with Productivity, Quality &
Innovation Performance are
some of the most requested
streams that The KPI
Institute wanted to
approach in this event.
Nowadays, the business and
economic environment in
Middle East draws attention
to its dynamic character and
the transformations that
continued to occur over the
past years. These changes
required organisations to
adapt and develop new
strategies in performance
management, beneficial to
supporting professionals in
overcoming the challenge of
progressing alongside with
the leading competitors and
technological
advancements.
wwww.resilienceand.co.uk/kpi
22| Orchestrator Magazine, April 2016
Insights:Resilience&
Updates
The Performance Improvement and KPI Conference represents a unique, premiering event dedicated exclusively to Performance Management & KPIs in three important contexts. Government & Healthcare Performance along with Productivity, Quality & Innovation Performance are some of the most requested streams that The KPI Institute wanted to approach in this event.
Nowadays, the business and economic environment in Middle East draws attention to its dynamic character and the transformations that continued to occur over the past years. These changes required organisations to adapt and develop new strategies in performance management, beneficial to supporting professionals in overcoming the challenge of progressing alongside with the leading competitors and technological advancements.
Use your free Promo-Code
To have further 10% discount, use for your free Promo-code and Send an email to Khalid Ragab – Program Manager [email protected]
PROMO CODE
TKIID05
INTEGRATE
•performance improvement approaches across organisations
ALIGN KPIS
•across departments and employees
BUILD
•a performance culture, by engaging staff and management
DRIVE
•process and quality performance improvement
DISCOVER
•new ways to operate performance systems
COORDINATE
•a homogeneous assimilation of performance practices
Key
Be
ne
fits
23| Orchestrator Magazine, April 2016
Evacuation
Management in
Retail IndustryResilience& has successfully conducted a HSE and Business Continuity training session for The MEAZA Group.During this interactive
session complemented by practical exercises, our training experts covered the topics of Health and Safety at the workplace, handling with hazardous materials, first aid basics, emergency planning and evacuation. The trainees have been provided with the practical tools and knowledge about keeping a safe working environment and have been instructed on how to react properly in various emergency situations.
.
“As one of the biggest retail organizations in Kuwait, we have to rely only on qualified business partners. We hired Resilience& for the reliable and professional advisory team that added value to our quality operations”
Hisham Al MasryGroup Quality Manager – The MEAZA Group
Resilience& experts have delivered successful deployment for many retail clients in Kuwait and Middle East by implementing technology transformation, quality management and project management programs.
Retail industry is distinguished by the sensitive nature as the highest customer-oriented business industry compared to other industries.
Experience in
Retail Industry
in Middle EastQuality of product, service, process and even the engagement methodology with the customer shall be always a state of the art to ensure highest customer loyalty and exceptional added-value services.Resilience& has key experts in retail industry at different offices in Middle East.
Management Talks: Evacuation Management
in Retail Industry
24| Orchestrator Magazine, April 2016
Information Security
Compliance in Financial SectorInformation Security Management System (ISMS) - ISO 27001:2013
AWARDS AND DIFFERENTIATION ISO 27001:2013 Certified Experts ISO 22301:2012 Certified Experts
Sectors of Expertise: Banking | Investment | Government | Telecom Global representation and local presence Long track records
www.resilienceand.co.uk
People
Process
Technology
Suppliers/stakeholders
Technology & Compliance Talks:
Business Continuity Business Case
25| Orchestrator Magazine, April 2016
.
Technology & Compliance Talks:
Business Continuity Business Case
March 2016 | 50
Resilience& Middle East has been awarded a contract for Business Continuity Management System – ISO 22301: 2012 with Bank Muscat (Kuwait Branch). We are proud to be chosen by this leading international bank in Kuwait for such a substantial project.
Business CaseBankMuscat-Kuwait branch (BMK) has a robust information security quality system. The
challenge of the case is how to create an integrated management system between business continuity management system based on ISO 22301:2012 and the existing information security management system (ISMS).
In the framework of Business Continuity, our professional consultants build a trust relationship with our partners to ensure the organizational resilience, regulatory
compliance and to manage and minimize the potential risks of the organization.
Resilience& has firstly conducted gap analysis on the existing ISMS and then mapped the shared policies and procedures and then issued an integrated framework of documentation to achieve compliance against two standards within only one integrated management system.
Business Continuity
Management System
ISO 22301:2012
26| Orchestrator Magazine, April 2016
Resilience& GreeceAn independent regional firm in Resilience& UK’s Network
WELCOME ONBOARD
Resilience& Greece
Passionate for excellence
www.resilienceand.co.uk/greece
Resilience& Greece’s mission is to contribute to the economic transformation through people empowerment. Resilience& Greece will be the hub for talented professionals in Middle East and Europe.
27| Orchestrator Magazine, April 2016
Resilience& Greece
www.resilienceand.co.uk/greece
Resilience& is a community-driven global consulting firm specialized in business transformation and striving towards empowering people, organizations and communities. Resilience& is a UK-based network of consulting firms with assertive and entrepreneurial business growth in Middle East.
Resilience& Greece is part of Resilience& global network and has been created to act as unique economic transformation agent with different strategy towards improving the economic status by reshaping the services sectors through identifying new economic development approaches targeting people and talent empowerment.
Commitment towards
economic transformation
through people
empowerment
28| Orchestrator Magazine, April 2016
Vicky Klimi has been appointed as Partner and Chief Empowerment Officer (CEO) for Resilience& Greece
Vicky is a dedicated business and life coach leading different entrepreneurship initiatives in Athens. With passion and hard work, Vicky has been successfully appointed as Country Manager for Resilience& Greece.
Worthy to mention that Vicky is the first woman in such executive leadership position at Resilience& Global Network.
Insights:Resilience& New
Appointments
Vicky Klimi is the first
CEO at Resilience&
Network
29| Orchestrator Magazine, April 2016
Insights:Resilience& New
Appointments
Resilience& has appointed Mrs. Olesea Mirza as Senior Manager leading People and Organization Practice in ME and Europe and heading the global outreach mission of Resilience&.
Her main passion is Corporate Sustainable Business, CSR and Organizational Performance Management. Prior joining Resilience&, she has got her
Master Degree (MSc in International Management) at University of London with core specialization of Business Ethics and Performance Management.
Mrs. Olesea has been named Global Head of Outreach function and with dedicated insights toward organization and people management practices in Middle East and Europe.
Olesea is a new leader
for organization and
people management,
Resilience& ME and
Europe
30| Orchestrator Magazine, April 2016
Business Transformation
Boot Camp
Global tour towards community empowerment by Resilience&
Kuwait | Greece | Egypt | UAE | Oman | Bahrain | Jordan | Morocco | Mauritania | Nigeria | South Africa
Book your free seat in the preferred city: [email protected]
Passionate for Excellence
31| Orchestrator Magazine, April 2016
KUWAITThursday, 14th April 2016 | 05:30PM – 08:00PM
Movenpick Kuwait
“Business Transformation Starts KPIs”
Executive Meeting
1st Performance & KPI Executive Meeting in Kuwait by The KPI Institute, Global Authority on Key Performance Indicators (KPIs)
www.resilienceand.co.uk/KPI
LIMITED SEATSBook your free seat now: [email protected]
In cooperation with strategic partner
This event is part of Business Transformation Boot Camp Global Tour
32| Orchestrator Magazine, April 2016
www.resilienceand.co.uk
Resilience& - Middle East | Advisory Practice
Resilience& is a UK-based consulting firm acting as a network of independent experts and consulting firmswho are leading different consulting practices to add value for organizations as well as governmentalbodies to empower the community being more resilient in front of market and world’s dynamics.
Kuwait Office (HQ)Shayma Tower Floor 10 | Murgab, Omar Bin Al-Khattab Street. PO Box - 5819, Kuwait City, Safat 13059. KuwaitTel: +965 222 71 722 Fax: +965 222 71 666Cell: +965 – 600 [email protected]
Oman Office1st. Floor, Regus Shatti Al Qurum, Bait Mahmiyat Building, Shatti Al Qurum, PO Box 395, PC 118 Muscat, OmanTel : +968 24 95 7203 Fax: : +968 24 95 7101 [email protected]
Egypt OfficeNew Cairo Finance Center (NCFC)Plot 140 - Banking Sector , 5th Settlement, New CairoPostal code: 11835, Cairo , Egypt Tel: +20 (0) 2 2503 2896 –Fax: +20 (0) 2 2503 2801Cell: +2 – [email protected]
[email protected]@resilienceand.co.uk
If you would like to contribute to Orchestrator Magazine,
please to us via: [email protected] (Athens)Kifissias Av. 303, Kifissia (Open Case 303)T +302106233280 M+306943257900
Passionate for Excellence