Transcript

OrchestratorApril 2016

Business Magazine by Resilience& | Middle East

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Orchestrator Magazine is a dedicated business insights initiative by Resilience& Middle East to serve its community with the outreach of powerful subjects towards community empowerment.

Special IssueDedicated to Transformation

Culture, Performance, Technology and Business; It is all about

Transformation

Passionate for Excellence

Lessons learnt by John Mattone

Redesigning Performance Management

1st Middle East Conference on KPI and Performance, Dubai 29th

May-1st June, 2016

Vicky Klimi is the first CEO at Resilience& Network

To Orchestrator Magazine

New era for business orchestrators

Orchestrator Magazine is a non-for-profitbusiness insights magazine dedicated forhighlighting new and evolving concepts, ideas andshowing success models in different business andtechnological practices across different industriesthrough Resilience& community.

A community-driven initiative from Resilience&to contribute to the community enrichment withdifferent insightful articles from differentcommunity groups to empower individuals,organizations and the entire community.

Welcome

OrchestratorApril 2016

Business Magazine by Resilience& | Middle East

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10+Issues/annually

5,000+outreached

10+countries

KuwaitOrchestrator

MagazineEgyptQatar

UAE

Oman

UK

USA

India

Oil & Gas

Government

Banking

Health

Education

Automotive

Hospitality

Pharmaceutical

Manufacturing

Real Estate

Investment

Retail

Canada

Australia

KSA

Who/Where

are our audience?

Greece

Committed

towards Business

Transformation

Resilience& is a recognized specialist in Business Transformation and Performance Excellence with successful track records in Middle East.

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Passionate for Excellence

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Featured in

this issue

Orchestrator MagazineBusiness Magazine by Resilience& | Middle East

Culture Transformation – Lessons learnt from John Mattone

Leadership Space InitiativeGlobal Community Initiative for talent exploration

Management Talks

Redesigning Performance ManagementTechnical approach by People Management Practice

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13

9

22

17

ISO 9001 TransitionWhy you shall upgrade?

17

Quality Talks

Information Security Compliance in Financial SectorISO 27001:2013

25

Technology & Compliance

Talks

Business Continuity Management System in BankingBank of Muscat – Business Case

26

Sustainability and Energy ManagementStart Implementing ISO 50001

17

Certified KPI Professional Exclusive Accredited Programs

20

31

32296

Evacuation Management in Retail IndustryMEAZA GBroup

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About Resilience&

Resilience& is a UK-based network of independentlyowned and managed consulting firms andindependent experts who are leading differentconsulting practices to empower the community beingmore resilient in front of market and world’sdynamics. Our Key Performance Indicators aremeasured against the value of organizational flexibilityand resilience to cope with changes.

Resilience& is a world class practice-orientedconsulting firm working on consulting services,systems’ audit, and institutional and social corporatereforms.

What We Do

Advisory• Strategy• Transformation• Quality & Center of Excellence• Program Management (PMO)• Technology• Operations• Sustainability

Audit• IT Audit & Governance & Risk• ISO Audit• HR Audit• Projects Audit• Business Continuity Audit• Organizational Maturity Assessment• Corporate Controls Design & Review• Organizational Excellence Assessment

Benchmarking

Where We Serve

www.resilienceand.co.uk

• UK• Greece• Kuwait• Egypt• Oman• UAE

Business Transformation Experts

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Leadership Space

Initiative (LSI)

Community-driven initiative by Resilience& for empowering talents

Photo from Czech RepublicJitka Mulacova, Head of Communication | Resilience&

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“I like exposure to new experiences, that’s why I liked consulting career at Resilience&”

~Jitka Mulacova

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Leadership Space Initiative (LSI) is a global initiative for all Resilience& members, consultants in the network and also potential candidates and interns; where you can have your own space to virtually manage the company as global CEO, drawing prototype strategies, business cases, initiate new business cases for the corporate development, only without any legal involvement. This initiative allows young entrepreneurs and talents to get in touch with senior management team to suggest, criticize and lead some corporate-wide initiatives. Also it will grant access to the company knowledge-library and attend assertive key trainings and workshops. Accordingly, there will be an annual award for LSI highest scoring member

Submission Process:• Send your CV, brief about yourself and

your passion about leadership, to ([email protected])

• Attach an abstract of 200 words about your idea for leading or managing a consulting firm and what kind of community engagement and people empowerment initiative you would like to achieve

• Based on committee review, you will be contacted within 2 weeks of your submission

By doing that you will get a free-voucher for all community empowerment activities, seminars and events supported by Resilience& in all of its operating countries. Successful business cases will be sponsored by Resilience& with the copyrights of the author and will be implemented across all Resilience& Offices

LSIis one of our global talent acquisition program to pick talented professionals and future leaders under one DNA, Resilience&

JOIN [email protected]

Who shall submit?• Talent, HR, Leadership, and Strategy

Professionals• Management Consultants and Trainers• Performance Improvement Specialists• Interns and Fresh graduates who have

passion towards excellence• All Resilience& consultants and network

members• CSR Professionals

Benefits• Free vouchers for Resilience&

empowerment and leadership programs• Getting access to frequent insights,

articles, videos and magazines• Ideas sponsorship and implementation• Career opportunity• Nomination for annual awards of LSI

JOIN NOWwww.resilienceand.co.uk/LSI

Resilience& is a talent support and transformation agent empowering people, organizations and communities to explore

possibilities and unleash the abilities. Explore leadership in a recognized

consulting firm

Photo from KuwaitKhalid Ragab (Right), Jitka Mulacova and Nebu Thomas

LSI

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Lessons learnt from John Mattone

Written by Eng. Ahmed Ragab

Principal Partner of Resilience& Middle EastTransformation & Business Excellence Leader

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Culture

Transformation

Photo from KuwaitJohn Mattone (left), Ahmed Ragab

“Keep the momentum”Creating the motivation is always a success milestone, but keeping the momentum is the real challenge. Corporate can create the motivation in a short-time, but it takes sincere efforts and willingness to maintain it whatever external and internal factors are.

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Culture

Transformation

It was a privilege to get in touch with

John Mattone in one of his Middle East

visits. To me he is a real inspiring

transformation expert and one the

world’s leading authorities on

leadership, talent and culture. He

advises Fortune 1000 CEO’s and senior

leadership teams on how to create and

sustain a leadership and talent culture

that drives superior operating results.

Before the meeting, I just told him: “rarely,

we can learn from real business-case

oriented leaders about the transformation

process and I wish today’s speech can cover

not only the culture transformation but also

the entire business transformation”. With a

confident smile, he replied: “I just came to

do that!”

Business transformation is a

comprehensive process covering all

business pillars; people, process,

technology, culture, suppliers and

community. As business transformation

specialist, I always search for the practical

integrated models that implement the

entire success indicators to reach a reliable

and successful transformation model. With

reflective insights merged with John

Mattone’s lessons, we can have the

following inspiring points to share with

practitioners so they can build on top of it

and progressively develop it more.

“Think differently and think big” This was the first statement that John Mattone started his approach for designing, deploying and leading the transformation model. An exceptional way of thinking is to think differently. Be away from the crowd, just seek the uniqueness and authenticity of your ideas, regardless the normal pattern!

“Think differently and think big” ~Steve Jobs

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“Unique ideas take time to be promoted”Time-to-market always matters, but sometimes the market digestion process takes time to get the new concepts and innovative proposition. Leading the corporate culture towards one crystal clear destination in order to synchronize properly and motivate your people to keep the same momentum.

“Trust in the existing capacities”Corporate capital, organization assets, driving force, “People”! Identify, respect and develop existing capacities of your driving force and capitalize on different talents no matter what they can do today , but believe in the progressive development.

Reference: John Mattone’s website

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About John Mattone

John Mattone, an author and consultant, is one of the foremost experts on leadership and culture. His advice

on building and sustaining “leadership and talent culture” with results has been sought after by Fortune 1000

CEO’s and executive teams. His latest book, Cultural Transformations: Lessons of Leadership and Corporate

Reinvention (with co-author Nick Vaidya). (www.johnmattone.com)

Resilience& is a recognized specialist in Business Transformation and Performance Excellence with successful track records in Middle East.

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Passionate for Excellence

Committed

towards Business

Transformation

Business Transformation Topology is where we engineer. We are passionate business architects

Redesigning

Performance

ManagementWritten by Olesea Mirza

Leader of Organization and People ManagementResilience& ME & Europe

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Photo from Resilience& OfficeOlesea Mirza | Leader of Organization and People Management

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Management Talks:Redesigning

Performance Management

CIPD describes Performance Management (PM) as a holistic process that ensures employees’ performance contributes to business objectives. They also recommend the PM to be strategically oriented but also bring together different features of business, people management, individuals and teams. However, change is underway, and Deloitte, Adobe, Microsoft and Accenture out of many other companies have engaged into redesigning their performance management system.

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Management Talks:Redesigning

Performance Management

The old model of annual

reviews and setting long-term

goals and objectives is not

responding to the changing

requirements nor does it

deliver real - time feedback.

According to HC trends 2015,

many organisations used to

think of PM as a backwards

looking assessment process

owned by the HR.

Therefore, in the new design,

PM is focused on increasing

performance in the future

with a forward looking

purpose to serve an effective,

dedicated business process

that increases employee

commitment and drives

business results.

So where can the

companies start?

“To win in the marketplace

you must first win in the

workplace.”

– Doug Conant

• Real time feedback. Make it simple – and get rid of the time consuming and paper filled steps. Deloitte found that completing the appraisals forms, holding the meetings and creating the ratings consumed around 2 million hours per year

• Align the strategy to the philosophy

• Differentiate performance and compensation

• Establish a new PM culture and focus on ongoing feedback and empower effective coaching through training

• Empower local managers by authorizing them to recognize and reward the performance of the employees throughout the yearCompanies shall start consider the

following guiding steps:

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Management Talks:Redesigning

Performance Management

A number of companies including Adobe, Juniper and Microsoft have remodelled the PM process to reduce the impact of ratings, as research has shown that numerical ratings may have a negative impact on employees’ engagement and self-confidence.

Adobe also implemented the real-time feedback system in 2012, and it believes that its productivity has increased ever since.

Technology makes goal setting as transparent as it can be and agile

management easier than ever. The employees are able to share their goals and provide feedback to each other online.

Companies started focusing on managing to strengths and not to weaknesses, as research has provedthat employees perform better when

the work they are doing leverages their skills and aspirations.Team centric goals works better than individual goals as it helps teams to improve collaboration and performance.

Redesigning the

process

management –

New Trends

The conclusion would be that trends in Performance Management are constantly changing, and even if more attention is given to simplification and coaching rather than to the traditional appraisals and rankings, the focus has shifted just slightly. Performance management still implies open communication, feedback and development, only that this needs should be met in real time now.

ISO 9001 TransitionDelight Your Customers with Managed Quality

ISO 9001: 2015 Quality Management System

Why you shall upgrade?

Proposed new added-values:• Organizational knowledge management and competency

development• Introducing risk management, threats and opportunities

(almost covered in the provided draft)• Leadership with flexible style instead of bottlenecking

everything through top-management • Performance management culture

Removed extra work and exhausting documentation:• No quality manual• No obligatory documented procedures• No preventive action but proposing risk-based thinking

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Sustainability and Energy ManagementStart Implementing ISO 50001

Improve your energy performance and use resources more efficiently by implementing Energy Management System (ISO 50001) with Resilience&.It`s the right time to start the continual improvement of your business and your environment!

ISO 50001:2011Energy Management System

Ask for the footprint

We are Business

Transformation

Agents

We orchestrate with the Key Performance Indicators to achieve organizational resilience. We hire the best-in-field experts to deliver exceptional client results. Our clients are confidently relying on our visionary yet practical business architects.

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Passionate for Excellence

As specialized Business Transformation Agent and Performance Consultants, Resilience& signed Strategic Cooperation Agreement with The KPI Institute (TKI) to provide Resilience& Clients in Middle East and Africa with exceptional advisory and accredited training services

www.resilienceand.co.uk/kpi

The KPI Institute (TKI) is a research institute specialized in business performance. Headquartered in Melbourne with active operations in the Middle East.

Resilience& is a UK-based network of independently owned andmanaged consulting firms and independent experts who are leadingdifferent consulting practices to empower the community beingmore resilient in front of market and world’s dynamics. Resilience& isrecognized specialist in Business Transformation and PerformanceExcellence with successful track records in Middle East.

Passionate for Excellence

For more details, please contactProgram Manager: Khalid Ragab ([email protected])

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Certified KPI Professional and Practitioner Programs

Distinguish yourself

and get Certified

Why Choose A Certification In KPI Measurement?

The KPI Certified Professional And Practitioner Recognitions Are Unique At Global Level, Given The Certification Process Thoroughness And The In-depth Expertize Dedicated To KPI Measurement That Participants Acquire In This Educational Program.

Key Benefits

International Recognition | Competitive Edge | Boost Performance | Lead Organization Strategy

Key Learning ObjectivesThe KPI Professional and Practitioner training courses are designed to help you understand KPI measurement challenges and ways to address them. To ensure a smooth learning experience we offer you toolkits, templates, case studies, good practice examples from some of the most successful organizations worldwide as well as thought-provoking exercises. You will also receive free access to the smartKPIs.com premium content –the world’s largest database of documented KPIs.

Register your interest NOW

And get free voucher to attend the next public seminar in your city.

Use this promo code: (Resilience&-KPI-2016) and send it to [email protected]

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Certified KPI Professional

LEARNING OBJECTIVES:• Differentiate between objectives, KPIs and initiatives;• Understand KPI selection in different contexts;• Apply best practice techniques to KPI selection;• Document KPIs in a standardized template;• Learn when and how to use benchmarking in target setting;• Optimize the KPI activation and data gathering process.

PROGRAM AGENDADay 1 – A standardized approach to KPIs• The World of KPIs• Understanding KPIs• KPI typology• KPI TaxonomyDay 2 – KPI selection and target setting• KPI Selection• KPI Alignment• KPI documentation• Working with targetsDay 3 – Data gathering and visualization• Data gathering• Data visualization• Review and certification exam

Certified KPI Professional + Practitioner

Kuwait14-18 Aug 2016

Certified KPI Professional + Practitioner

Kuwait06-10 Oct 2016

KPI, Dashboard & Scorecard for Human Resources

Kuwait13-14 Jul 2016

KPI, Dashboard & Scorecard for Human Resources

Kuwait28-29 Sep 2016

KPI, Dashboard & Scorecard for Human Resources

Egypt17-18 Aug 2016

Next Public Programs

Where we can serve you in-house programs

Greece | Kuwait | Egypt | Oman | Qatar | UAE | Bahrain | Jordan

Use your free Promo-Code

To attend our awareness programs. Send an email to Khalid Ragab – Program Manager [email protected]

PROMO CODE

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Insights:Resilience&

Updates

Resilience& has been

nominated to be Community

Partner for the Global

Authority of KPI, i.e. The

KPI Institute

In a common attempt to support and empower the Middle Eastern community of professionals, on March 21st 2016, Resilience& has been nominated to be Community Partner for the Global Authority of KPI, i.e. The KPI Institute

Since day-one and

Resilience& has the vision of

being community-driven,

taking care of community-

related aspects to find

alternative solutions. With

core specialization of

business transformation and

performance improvement,

Resilience& has been invited

by the Global Authority of

KPI, i.e. The KPI Institute, to

be the community partner

and participating in the First

Middle East conference on

Performance Improvement

and KPI.

Resilience& Vision is “to be a

global network of

community-driven advisors

and consulting firms

empowering people,

organizations and

communities to lead their

own change management

journey through visionary,

innovative, resilient and

sustainable way”.

Our cooperation will

materialize in the first GCC

edition of the Performance

Improvement & KPI

Conference in Dubai, United

Arab Emirates, taking place

on May 29th – June 1st,

2016.

The Performance

Improvement and KPI

Conference represents a

unique, premiering event

dedicated exclusively

to Performance

Management & KPIs in three

important contexts.

Government & Healthcare

Performance along

with Productivity, Quality &

Innovation Performance are

some of the most requested

streams that The KPI

Institute wanted to

approach in this event.

Nowadays, the business and

economic environment in

Middle East draws attention

to its dynamic character and

the transformations that

continued to occur over the

past years. These changes

required organisations to

adapt and develop new

strategies in performance

management, beneficial to

supporting professionals in

overcoming the challenge of

progressing alongside with

the leading competitors and

technological

advancements.

wwww.resilienceand.co.uk/kpi

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Insights:Resilience&

Updates

The Performance Improvement and KPI Conference represents a unique, premiering event dedicated exclusively to Performance Management & KPIs in three important contexts. Government & Healthcare Performance along with Productivity, Quality & Innovation Performance are some of the most requested streams that The KPI Institute wanted to approach in this event.

Nowadays, the business and economic environment in Middle East draws attention to its dynamic character and the transformations that continued to occur over the past years. These changes required organisations to adapt and develop new strategies in performance management, beneficial to supporting professionals in overcoming the challenge of progressing alongside with the leading competitors and technological advancements.

Use your free Promo-Code

To have further 10% discount, use for your free Promo-code and Send an email to Khalid Ragab – Program Manager [email protected]

PROMO CODE

TKIID05

INTEGRATE

•performance improvement approaches across organisations

ALIGN KPIS

•across departments and employees

BUILD

•a performance culture, by engaging staff and management

DRIVE

•process and quality performance improvement

DISCOVER

•new ways to operate performance systems

COORDINATE

•a homogeneous assimilation of performance practices

Key

Be

ne

fits

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Evacuation

Management in

Retail IndustryResilience& has successfully conducted a HSE and Business Continuity training session for The MEAZA Group.During this interactive

session complemented by practical exercises, our training experts covered the topics of Health and Safety at the workplace, handling with hazardous materials, first aid basics, emergency planning and evacuation. The trainees have been provided with the practical tools and knowledge about keeping a safe working environment and have been instructed on how to react properly in various emergency situations.

.

“As one of the biggest retail organizations in Kuwait, we have to rely only on qualified business partners. We hired Resilience& for the reliable and professional advisory team that added value to our quality operations”

Hisham Al MasryGroup Quality Manager – The MEAZA Group

Resilience& experts have delivered successful deployment for many retail clients in Kuwait and Middle East by implementing technology transformation, quality management and project management programs.

Retail industry is distinguished by the sensitive nature as the highest customer-oriented business industry compared to other industries.

Experience in

Retail Industry

in Middle EastQuality of product, service, process and even the engagement methodology with the customer shall be always a state of the art to ensure highest customer loyalty and exceptional added-value services.Resilience& has key experts in retail industry at different offices in Middle East.

Management Talks: Evacuation Management

in Retail Industry

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Information Security

Compliance in Financial SectorInformation Security Management System (ISMS) - ISO 27001:2013

AWARDS AND DIFFERENTIATION ISO 27001:2013 Certified Experts ISO 22301:2012 Certified Experts

Sectors of Expertise: Banking | Investment | Government | Telecom Global representation and local presence Long track records

www.resilienceand.co.uk

People

Process

Technology

Suppliers/stakeholders

Technology & Compliance Talks:

Business Continuity Business Case

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.

Technology & Compliance Talks:

Business Continuity Business Case

March 2016 | 50

Resilience& Middle East has been awarded a contract for Business Continuity Management System – ISO 22301: 2012 with Bank Muscat (Kuwait Branch). We are proud to be chosen by this leading international bank in Kuwait for such a substantial project.

Business CaseBankMuscat-Kuwait branch (BMK) has a robust information security quality system. The

challenge of the case is how to create an integrated management system between business continuity management system based on ISO 22301:2012 and the existing information security management system (ISMS).

In the framework of Business Continuity, our professional consultants build a trust relationship with our partners to ensure the organizational resilience, regulatory

compliance and to manage and minimize the potential risks of the organization.

Resilience& has firstly conducted gap analysis on the existing ISMS and then mapped the shared policies and procedures and then issued an integrated framework of documentation to achieve compliance against two standards within only one integrated management system.

Business Continuity

Management System

ISO 22301:2012

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Resilience& GreeceAn independent regional firm in Resilience& UK’s Network

WELCOME ONBOARD

Resilience& Greece

Passionate for excellence

www.resilienceand.co.uk/greece

Resilience& Greece’s mission is to contribute to the economic transformation through people empowerment. Resilience& Greece will be the hub for talented professionals in Middle East and Europe.

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Resilience& Greece

www.resilienceand.co.uk/greece

Resilience& is a community-driven global consulting firm specialized in business transformation and striving towards empowering people, organizations and communities. Resilience& is a UK-based network of consulting firms with assertive and entrepreneurial business growth in Middle East.

Resilience& Greece is part of Resilience& global network and has been created to act as unique economic transformation agent with different strategy towards improving the economic status by reshaping the services sectors through identifying new economic development approaches targeting people and talent empowerment.

Commitment towards

economic transformation

through people

empowerment

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Vicky Klimi has been appointed as Partner and Chief Empowerment Officer (CEO) for Resilience& Greece

Vicky is a dedicated business and life coach leading different entrepreneurship initiatives in Athens. With passion and hard work, Vicky has been successfully appointed as Country Manager for Resilience& Greece.

Worthy to mention that Vicky is the first woman in such executive leadership position at Resilience& Global Network.

Insights:Resilience& New

Appointments

Vicky Klimi is the first

CEO at Resilience&

Network

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Insights:Resilience& New

Appointments

Resilience& has appointed Mrs. Olesea Mirza as Senior Manager leading People and Organization Practice in ME and Europe and heading the global outreach mission of Resilience&.

Her main passion is Corporate Sustainable Business, CSR and Organizational Performance Management. Prior joining Resilience&, she has got her

Master Degree (MSc in International Management) at University of London with core specialization of Business Ethics and Performance Management.

Mrs. Olesea has been named Global Head of Outreach function and with dedicated insights toward organization and people management practices in Middle East and Europe.

Olesea is a new leader

for organization and

people management,

Resilience& ME and

Europe

30| Orchestrator Magazine, April 2016

Business Transformation

Boot Camp

Global tour towards community empowerment by Resilience&

Kuwait | Greece | Egypt | UAE | Oman | Bahrain | Jordan | Morocco | Mauritania | Nigeria | South Africa

Book your free seat in the preferred city: [email protected]

Passionate for Excellence

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KUWAITThursday, 14th April 2016 | 05:30PM – 08:00PM

Movenpick Kuwait

“Business Transformation Starts KPIs”

Executive Meeting

1st Performance & KPI Executive Meeting in Kuwait by The KPI Institute, Global Authority on Key Performance Indicators (KPIs)

www.resilienceand.co.uk/KPI

LIMITED SEATSBook your free seat now: [email protected]

In cooperation with strategic partner

This event is part of Business Transformation Boot Camp Global Tour

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www.resilienceand.co.uk

Resilience& - Middle East | Advisory Practice

Resilience& is a UK-based consulting firm acting as a network of independent experts and consulting firmswho are leading different consulting practices to add value for organizations as well as governmentalbodies to empower the community being more resilient in front of market and world’s dynamics.

Kuwait Office (HQ)Shayma Tower Floor 10 | Murgab, Omar Bin Al-Khattab Street. PO Box - 5819, Kuwait City, Safat 13059. KuwaitTel: +965 222 71 722 Fax: +965 222 71 666Cell: +965 – 600 [email protected]

Oman Office1st. Floor, Regus Shatti Al Qurum, Bait Mahmiyat Building, Shatti Al Qurum, PO Box 395, PC 118 Muscat, OmanTel : +968 24 95 7203 Fax: : +968 24 95 7101 [email protected]

Egypt OfficeNew Cairo Finance Center (NCFC)Plot 140 - Banking Sector , 5th Settlement, New CairoPostal code: 11835, Cairo , Egypt Tel: +20 (0) 2 2503 2896 –Fax: +20 (0) 2 2503 2801Cell: +2 – [email protected]

[email protected]@resilienceand.co.uk

If you would like to contribute to Orchestrator Magazine,

please to us via: [email protected] (Athens)Kifissias Av. 303, Kifissia (Open Case 303)T +302106233280 M+306943257900

Passionate for Excellence


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