Download - Mobile Applikationen: DHL Freight

DHL Freight

Mönchengladbach, November 2011

DHL Freight mobile applications Dirk Feierabend

DHL Freight Mobile Apps | Mönchengladbach | November 2011

DHL Freight mobile apps outlook

Agenda

Deutsche Post DHL and DHL Freight overview

DHL ACTIVETRACING mobile apps

DHL Freight Track&Trace tool


WE ARE ONE COMPANY WITH TWO STRONG PILLARS

Die Post

für Deutschland

The Logistics Company

for the World


DHL COMBINES STRONG BUSINESS UNITS

AND VALUE THROUGH COLLABORATION

+ Shared use and purchase of air

and ground capacities (Aviation)

+ Use of Express network for time

critical forwarding products

+ Inject Contract Logistics

volumes into Express network

+ Shared use of distribution networks

+ Fulfillment

+ Inject Contract Logistics volume

into Forwarding Network

+ Contract Logistics can use

Forwarding for transport

organization/purchasing

+ Combined warehousing

and transport solutions

+ Common

brand

+ Common leader-

ship approach

+ Joint sector/industry

solutions/strategies

+ Overhead/back office integration

DHL Freight Mobile Apps | Mönchengladbach | November 2011 5

DHL FREIGHT

Products and services:

• Groupage, part and full load road transports

• Rail and intermodal transports

• Customs Services

• Trade Fairs & Events logistics

One of Europe's

leading road

freight

providers

Unrivalled

geographical

coverage

2 million

full truck load

movements

p.a.

> 40 million

tons

transported

p.a.

> 10,000 highly

qualified

employees

Presence in

more than

50 countries

DHL FREIGHT…

… leading road & rail freight provider

Schenker

DSV

Geodis

Dachser

DHL

Freight

2009 Market Share (road)*

• 2009 Market volume: € 148 bn

• Top 5 companies capture 9.9% market share

3.0 %

1.7 %

1.3 %

1.5 %

2.3 %

*Market definition: Figures exclude bulk, temperature controlled, perishables, finished cars, hanging garments and transport on own account; Source:

Freight: MRSC MI Freight reports 2008/ 2009 + forecasts for 2009, Eurostat 2009, annual reports/ publications, press releases, corporate web sites, estimates.


DHL FREIGHT GEOGRAPHICAL OVERVIEW

… more than 160 terminals in Europe,

Commonwealth of Independent States, Middle

East and North Africa

Split of revenue by cluster % of 3rd party revenue 2009

*Central, Eastern Europe & Middle East

40%

18%

9%

9%

8%

4%

4%5% 3%

Germany

Benelux

CEEME*

Switzerland

Nordics

UK & Ireland

France

Iberia

Italy



Agenda




DHL Freight Mobile Apps | Mönchengladbach | November 2011 Page

Shipper

Destination Terminal

Consignee

Departure / Arrival Gateway Origin Terminal

DHL EUROCONNECT – CAPTURED EVENTS

• Shipped from terminal

• Customs Cleared

• Delayed – Cust. Clear

• Delayed – Bank Holiday

• In Warehouse – waiting

for consignee payment

• Received at terminal




• Received at terminal




• In Warehouse – waiting

for consignee payment

• In Warehouse – ready for self

collection by consignee

• In Warehouse – delivery next

day as requested

• In Warehouse – delivery only

on appointment

• Delivered

• Delivered – new delivery

address following consignee

instruction

• Delivered – with exception

• Attempted delivery – consignee

closed

• Attempted delivery – wrong

consignee address

• Attempted delivery – refused

by consignee

• Refused – wrong address

• Refused – missing docs

• Refused – wrong goods

• Refused – COD/DAD problem

• New shipping instruction –

shipment returned

picked up delivered

• Collected


Where we are coming from

Within DHL Freight we had some different

T&T systems on regional and country level.

To reduce complexity the goal was to have

one T&T system for DHL Freight.

Started 2009 with scoping and analyzing the

T&T landscape we switched off the major

T&T for the EUROCONNECT product in

2010.

Within 2011 we continued with the domestic

T&T systems included also the TMS for

temperature monitored shipments.

AcT was started as Reduction of complexity initiative

further T&T

Domestic T&T

DHLi


Key Facts

Customer benefits:

Full event scanning history, dates and locations from collection to

delivery

Comprehensive shipment information on important milestones

Web service for full costumer integration

Immediate access to the customer’s most recent shipment

information (registered customer only)

Rapid retrieval of historic shipment information for up to six

months



Agenda





Why mobile?

12

To have ACTIVETRACING on a mobile device we developed with IKS a

concept and got the approval from our Senior Management.

The main focus was to concentrate on the key facts and make them

smoothly to use for our customers.


Web vs. mobile – start page


Web vs. mobile – result page


DHL ACTIVETRACING download page


Live demo


DHL AcT statistics – web tool

Some figures:

usage average during the last six months: ~ 70.000 per month, with maximum 95.300

~ 99% usage is from unregistered customers (public access including Smartphones)

~ 25% usage coming from our Smartphone Apps (mainly iOS devices)


DHL AcT mobile app is live since June 2011 without any issues

Positive feedback from the customers

Some complaint from customer which used the Freight app to track

shipments from other DHL BUs

Downloads by OS:

iOS: ~ 32.000 downloads

Android: ~ 9.300 downloads

BlackBerry: ~ 4.200 download

For iOS the average is still

200 downloads per day!

Actual status of DHL AcT mobile Apps


DHL ACTIVETRACING – press releases



Agenda





Outlook Mobile App 2.0

With the first release of the App for Android and iPhone devices we are ahead

of our competitors, but we will continue to become a easy to use and

supportive mobile application.

For the next releases we have following topic on our agenda:

Full status history

Sliding thru the consignment list

ePOD images

Usability

Connection to other DHL BU T&T functionality

21


Outlook Mobile solutions within DHL Freight

To become a leading logistic company with mobile apps focus we decided to

go for a mobile app portal to combine more functionality in one mobile app as a

goal for the DHL Freight customers.

Possible features for the DHL Freight mobile portal:

Order entry / booking (in development)

Pricing information

Complaint handling

22


DHL MOBILEBOOKING – First screenshots

23

We started two weeks ago with IKS to

develop a booking app for DHL

Freight.

The focus of the booking app:

Easy to use (booking within 30 sec.)

For Intraship customers

Marketing


THANK YOU FOR YOUR INTEREST AND TIME

Dirk Feierabend

+49 151 14772855

[email protected]

http://www.dhl.com/freight

CONTACT DHL FREIGHT


Backup

Backup

25


Start / search screen

26

DHL ACTIVETRACING mobile app start

screen

Possibility to enter a DHL Order Code or

Shipment ID

Functionality to scan a label

Each result can be added to the “Favorites”

and entered directly from the start screen


Search result

27

DHL ACTIVETRACING mobile app result

page

After entered or scanned an Order Code or

ShipmentID and pressed search the user will

see the search results.

By clicking the results the user will see the

consignment details – next slide.


Consignment details

28

DHL ACTIVETRACING mobile app

consignment details

On the consignment details you will get some

information regarding:

Latest status

Pick up date

Consignor / consignee

Packages / Pallets / Weight

Reference

On the consignment details list the user is

also be able to add/remove the shipment

to/from the favorites.

There is also a possibility to send the

shipment via email as a direct link to an other

user/customer.


Send consignment details via email

29

DHL ACTIVETRACING mobile app send link

via email.

If the user click on the consignment details

the button “Send link via email” the email app

will open with a predefined text and the direct

link with the consignment data to the DHL

ACTIVETRACING website.


Scan function

30

DHL ACTIVETRACING mobile app scan

function.

If the user uses the scan function he need

just to move the camera to the DHL Freight

label and then the function will scan

automatically and fill the information directly

to the search field.


Favorites

31

DHL ACTIVETRACING mobile app

favorites.

Each search result can be added or removed

from the favorites list. For each item in the

favorites list it is also possible to add an alias

to the entry to give the user the possibility to

give the shipment a more telling name as the

Order code.


DHL AcT 3.0 – Public – result page (single shipment) –

shipment data

32


DHL AcT 3.0 – Public – result page (single shipment) –

Package data

33

Download - Mobile Applikationen: DHL Freight

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