Transcript
Page 1: MGMT623 Leadership Amp Team Management

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FINAL TERM PAPERS Virtual University 2010MGMT 623 Leadership and team management

List of final term QuestionsPaper # 1

Q1- What is the learning organization? 3 marks

Q2- What creativity is and how can an organization foster creativity in its employees. 3 marks

Q3- Explain the process of meeting in detail. Clarify each and every step. 5 marks

Q4-Compare and contrast internal and external forces of change. 5 marks

Q5- Why is team decision making preferable over individual decision making? 5 marks

Paper # 2

Q1- What are actions taken up in the follow up section of the meetings? 3 marks

Q2- Explain Levin’s process for change. 3 marks

Q3- As a Manager how can you promote functional conflict within an organization. 5 marks

Q4- What are the factors that can help a build a learning organization. 5 marks

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VU RTKz Q5- As a Manager how can you promote ethical behavior in an organization. Paper # 3

1-Success factors of virtual teams 3 marks2-Three qualities of leaders 3 marks3-What lesson can be learned from animals concerning team play? 5 marks4-When members/groups of team are at distant place what would they use to solve their problems? 5 marks5-What are the Facilitating Factors that Encourage the Building of a Learning Organization 5 marksPaper # 4Question No: 21 ( Marks: 1 )According to ___________ view quality means meeting or exceeding customer expectations.Question No: 22 ( Marks: 1 )Poorly trained operator is an example of ___________.Question No: 23 ( Marks: 1 )Six Sigma was developed by _________ to improve its business processes.Question No: 24 ( Marks: 1 )ISO 9001 and ISO 9004 are known as __________.Question No: 25 ( Marks: 1 )Scatter diagram is used to measure __________ between two variables.Question No: 26 ( Marks: 5 )Explain the total quality philosophy of training.Question No: 27 ( Marks: 5 )Explain the purpose of a Pareto Chart. Give an example of when it should be used.Question No: 28 ( Marks: 5 )Why do some quality initiatives fail?Question No: 29 ( Marks: 10 )Defend the statement that the operator of the process should be the owner and data plotter of the control chart, as opposed to a person from quality assurance or engineer.Question No: 30 ( Marks: 10 )Explain the following statement “Successful implementation of empowerment requires change in the corporate culture.”

Paper # 5Question No: 31 ( Marks: 5 )

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VU RTKz Juran defines quality as “fitness for use". Comment on this statement.Question No: 32 ( Marks: 10 )List down the principles of total quality. Explain continuous improvement and learning principle. (Marks=6+4)Paper # 6

Question No: 29 ( Marks: 3 )

When does culture effects on behavior?Culture always effects on behavior as we exert actions and make things that resides in our society. A good behavior is indeed grown up in healthy environment and it always needs. Question No: 30 ( Marks: 3 )

How leaders become powerful? Identify two faces of power.Leader becomes powerful by getting motivational support by his followers and it is same time drawback if he get something wrong. Some times power ruins us. Question No: 31 ( Marks: 5 )

How can charismatic leadership hurt an organization? A charismatic leadership can hurt an organization in many ways, you should make the procedures & rules that organization never depends upon single personality there should be alternate to the leadership who can takeover in any deadlock. Question No: 32 ( Marks: 5 )

What are the five common ingredients of great leaders? Comment in the light of theory provided by Warren Bennis

1. Open to all questions.2. Dynamic3. Effective influence over his followers.4. Motivational5. Proactive6. Take team go beyond the minds of his followers.

Paper # 7

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Question No: 26 ( Marks: 5 )Discuss the difference between a work group and a work team.Question No: 27 ( Marks: 5 )Identify and describe the different types of communication flows.Question No: 28 ( Marks: 5 )Describe the limitations of trait theory.Question No: 29 ( Marks: 10 )List and describe the four most common types of teams likely to be found in today’s organizations.Question No: 30 ( Marks: 10 )

****************************************************List of final term MCQz

Question No: 1 ( Marks: 1 ) - Please choose oneWhich of the following is not a behavioral theory of leadership?

• Ohio State studies• Fiedler model• University of Michigan studies• Managerial grid

Question No: 2 ( Marks: 1 ) - Please choose oneThe two dimensions of leader behavior explained in the Ohio State studies are

• Coercion and motivation• Concern for people and concern for production• Employee-oriented and production-oriented• Initiating structure and consideration

Question No: 3 ( Marks: 1 ) - Please choose oneA leader high in initiating structure would do which of the following?

• Seek consensus.• Exhibit laissez-faire type of leadership.• Maximize leader-member relations.• Assign group members to particular tasks.

Question No: 4 ( Marks: 1 ) - Please choose one

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The graphic portrayal of a two-dimensional view of leadership style by Blake and Mouton is known as the ----------------------- .

• Least preferred co-worker scale• Leader-participation model• Autocratic-democratic continuum• Managerial grid

Question No: 5 ( Marks: 1 ) - Please choose one

Question No: 6 ( Marks: 1 ) - Please choose onePower can be defined as ------------------------ .

• The ability to influence the behavior of others• The actualization of the dependency of others• Congruence between the goals of the leader and those being led• Downward influence on one’s followers

Question No: 7 ( Marks: 1 ) - Please choose oneLeadership research emphasizes--------- .

• Style• Persuasion• Power• Communication

Question No: 8 ( Marks: 1 ) - Please choose oneLegitimate power is based on --------------------- .

• Positive rewards• Interpersonal trust• Structural position• Expert knowledge

Individuals are in reality independent of Maslow’s hierarchy of needs.Question No: 11 ( Marks: 1 ) - Please choose oneAyesha has a job which pays an excellent salary. She has a good relationship with her peers and her supervisors. She also likes the fact that the company policy fits well with what she personally believes, and that she has received

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VU RTKz considerable recognition for her achievements at the company. Which of these factors is most likely responsible for the fact that Ayesha loves her job?

• High compensation• Good nature of peer relationships• Good nature of supervisor relationships• Recognition for her achievements

Question No: 12 ( Marks: 1 ) - Please choose oneAccording to McClelland, individuals who have a desire to excel and to succeed are high in ------------------------- .

• nPow• nAch• nMot• nAff

Ref: McCLELLAND'S THREE NEEDS THEORY

1. nACH : need for achievement: drive to excel: drive to achieve in relation to a set of standards; to strive to succeed.

2. nPOW:need for power: the need to make others behave in a way that they would not have behaved otherwise.

3. nAFF:need for affiliation: the desire for friendly and close interpersonal relationships.

High nACH:Some people like goals, some do not. These people are high achieves.

• they are not gamblers• they avoid very easy or very difficult tasks• low odds of losing present no challenge to their skills• high odds of losing offer no rewards from happenstance success• get most satisfaction from "50-50 odds

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VU RTKz High nPOW:

• these people like being "in charge"• more interested in the prestige of power than in effective performance

High nAFF:

• these people strive for friendship• prefer cooperative rather than competitive situations• desire relationships with a high degree of mutual understanding

Question No: 13 ( Marks: 1 ) - Please choose oneIndividuals with a high need to achieve prefer all of the following except ----------------------

• Job situations with personal responsibility• A high degree of risk• Overcoming obstacles• Feedback

Question No: 16 ( Marks: 1 ) - Please choose oneInformal communication can be used to control behavior.

• True• False

Question No: 17 ( Marks: 1 ) - Please choose oneMost conflicts are resolved by the completion of the first stage in a group’s development.

• True• False

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VU RTKz Question No: 18 ( Marks: 1 ) - Please choose oneThe norming stage of group development is characterized by friendship.

• True• False

Question No: 19 ( Marks: 1 ) - Please choose oneAs a result of self-managed teams, supervisory positions may be eliminated.

• True• False

Question No: 20 ( Marks: 1 ) - Please choose oneMembership on virtual teams is usually restricted to employees living within the same country.

• True• False

Question No: 21 ( Marks: 1 )In -------------teams, members share ideas and information forimprovement.

Question No: 22 ( Marks: 1 )In Maslow’s need theory salary refers to ------------------------------ needs.

Question No: 23 ( Marks: 1 )-----------------------defines the grouping of activities in an organization.

Question No: 24 ( Marks: 1 )In management, number of employs working under one boss in referred to --------------Question No: 25 ( Marks: 1 )A leader with attractive personality and style influences his subordinates with ---------------power.

What is a conflict? Discuss the conflict process by taking a particularorganizational example.

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18) To reach Generation Y, rock band Foo Fighters created a digital street team that sends targeted e-mail messages to members who “get the latest news, exclusive audio/video sneak previews, tons of chances to win great Foo Fighters prizes, and become part of the Foo Fighters Family.” Which of the following techniques for reaching Generation Y are the Foo Fighters using? A. Student ambassadors B. Cool events C. Online buzz D. Computer games E. Unconventional sports

19) “Power prices” use price as a key strategic tool. These “power prices” have discovered the highly ________ effect of price on the botXXX XXne. A. dramatic B. leveraged C. soothing D. direct E. abrasive20) New-to-the- world products are ________. A. new products that supplement established product lines (package sizes, flavors, and so on) B. new products that allow a company to enter an established market for the first time C. new products that create an entirely new market D. existing products that are targeted to new markets or market segments E. new products that provide improved performance or greater perceived value and replace existing products

21) Marketing communications can contribute to brand equity by establishing the brand in memory and to________ (in)a brand image. A. communicate B. create demand C. create interest D. craft

23) Major retailer types include the following EXCEPT ________. A. the Internet

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VU RTKz B. catalog showroom C. discount store D. specialty store E. superstore24) Which of the following is NOT included in the definition of conflict? A. perceptionB. negative effects C. disruption of tasks D. something that is cared about E. incompatibility25) The two general approaches to bargaining are known as ________. A. emotional and rational. B. formal and informal. C. affective and reflective D. distributive and integrative E. legal and restrictive26) _____ bargaining is negotiation that seeks to divide a “fixed pie.” A. Integrative B. Conjunctive C. Reflective D. Distributive E. Affective27) Which level of Maslow’s hierarchy of needs deals with satisfying one’s hunger, thirst, and need for sex? A. physiological B. psychological C. social D. safety E. esteem28) John Kotter’s view argues that management focuses on coping with complexity, whereas leadership focuses on coping with _____. A. morale B. change C. defeat D. success E. conflict29) Which of the following statements about leadership is true? A. leaders are hierarchically superior to followers. B. Nonsanctioned leadership is as important as or more important than formal influence.

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VU RTKz C. managers are leaders. D. Formal rights enable managers to lead effectively. E. leaders are managers.30) Which of the following statements best defines a work group? A. A work group is a group comprised of 10 or more people B. The performance of a work group is generally greater than the sum of its inputs from individual members. C. A work group consists of 3 or more people who take on self-supervising responsibilities. D. A work group consists of 3 or more people from across departmental or functional lines. E. A work group interacts primarily to share information, rather than to engage in work that requires joint effort.

31) Which type of skill training has become increasingly important in organizations? A. social B. financial C. problem solving D. interpersonal E. technical32) _____ can be used to increase the perception that employees are treated fairly. A. Focusing on subjective evaluations B. Selective evaluation C. Multiple raters D. Documenting with a journal E. Due process33) According to a recent survey, about ___ percent of employees working in the 1,000 largest U.S. corporations receive ethics training. A. 25 B. 10 C. 75D. 50

1. Which one of the following characteristics is not necessarily true about groups?a. Group members are interdependent.b. Groups have two or more members.

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VU RTKz c. Groups have assigned goals.d. Groups interact.

2. What sort of groups are defined by the organization’s structure?a. informalb. taskc. friendshipd. formal

3.When do informal groups appear?a. in response to the need for social contactb. in reaction to formal groupsc. as a result of social needsd. most frequently in bureaucracies

4. When the group energy is focused on the task at hand, the group has moved to the _____ stage.a. stormingb. norming c. production

performing

5. Temporary groups with deadlines tend to follow the _____ model.a. sociometryb. five-stage group developmentc. punctuated equilibriumd. cluster variance

6. A temporary task group working under a time-constrained deadline would be expected to behave in which of the following manners?a. forming, then storming, then norming, then performing, and finally adjourningb. exhibit long periods of inertia interspersed with brief revolutionary

changes triggered by its members’ awareness of looming deadlinesc. develop plans, assign roles, determine and allocate resources, resolve conflicts, and set norms

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VU RTKz d. group energy will move rapidly from getting to know and

understand each other to performing the task at hand

7. According to the punctuated equilibrium model, groups tend to experience what for the first half of the project?a. inertiab. reorganization and redirectionc. mid-life crisisd. markedly accelerated activity

8. Roles, norms, status, and cohesiveness are examples of _____.a. structural variablesc. static factorsd. team factorse. group properties

9. What term is used for a set of expected behavior patterns associated with a particular position in a social unit?a. roleb. role perceptionc. role identityd. role expectation

10. What term is used for the process by which an individual’s desire for acceptance by the group and the pressure by the group on individual members to match its standards results in a change in individual attitudes and behaviors?a. conformityb. coercionc. commitmentd. convergence

11. The major contribution of the Asch study was to demonstrate the impact of _____.

a. group pressuresb. seating arrangementsc. convergenced. status

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VU RTKz 12. What term is used for antisocial actions by organizational members

who voluntarily violate established norms and that result in negative consequences for the organization, its members, or both?a. ethical dilemmasb. deviant workplace behaviorc. abnormal behaviord. discommitment behavior

13. Sally works as a salesperson in a department store. Whenever a customer asks for an item that is in stock but not on display, she usually tells them that the product is out of stock. “It’s a pain going into the stock-room to find an item,” says Sally “Nobody in my department ever tells a customer the truth about what is in stock.” This example illustrates which of the following facts about deviant workplace behavior?a. deviant workplace behavior will arise when tasks that an employee is supposed to perform are unpleasant or difficultb. most workers do not consider lying to a customer be deviant workplace behaviorc. workers will lie to customers as long as the customers do not complain about itd. deviant workplace behavior flourishes where it’s supported by

group norms

14. What term is used for the socially defined position or rank given to groups or group members by others?a. regencyb. authorityc. statusd. command

15. Which of the following does not explain the current popularity of teams? Teams _____.

a. outperform individuals when the tasks require multiple skillsb. enable organizations to better utilize employee talentsc. are a means to increase employee motivationd. allow employee independence in making operating decisions

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VU RTKz 16. Teams generally have a(n) _____ impact on employee motivation.

a. inconsistentb. unknownc. positived. discouraging

18. Which of the following types of teams would most likely be assembled to improve the efficiency of a company’s production process?a. cross-functionalb. problem-solvingc. self-managedd. virtual

19. Which of the following types of teams would most likely empower its team members to make work-related decisions?a. technicalb. self-managedc. problem-solvingd. management

20. Which of the following represents an advantage of diversity on teams?a. reduced conflictb. increased expediencyc. increased conflictd. increased creativity

21. The most effective teams tend to have _____ members.a. 3 to 5b. 5 to 15c. less than 10d. less than 15

22. Employee involvement has been referred to as the linchpin of process improvement. In context, “involvement” most nearly means _____.a. organizationb. participation

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VU RTKz c. leadershipd. commitment

23. Teams require individuals with high scores on all of the following personality characteristics except _____.a. introversionb. agreeablenessc. conscientiousnessd. emotional stability

24. Communication must include both the _____ and the understanding of meaning.a. transportationb. interpretationc. triagingd. transference

25. Formal guidelines and authority hierarchies are examples of which function of communication?a. controlb. agreementc. organizationd. information

26. All of the following are examples of downward communication flows except _____.a. managers assigning goalsb. managers informing employees of proceduresc. managers pointing out problems that need attentiond. employees completing attitude surveys

27. Suggestion boxes, employee attitude surveys, and grievance procedures are examples of _____.a. organizational structureb. horizontal communication

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VU RTKz c. managerial communicationd. upward communication

28. Which of the following is not a drawback of written messages?a. They’re time consuming.b. They are unlikely to be well thought-out.c. They lack built-in feedback mechanisms.d. It is difficult for senders to confirm whether they have been

received.

29. Messages conveyed through body movements and facial expressions are _____.

a. body languageb. kinesicsc. physical characteristicsd. connotations

30. The most effective communication network for facilitating the emergence of a leader is _____.a. chainb. all-channelc. wheeld. direct

31. In one study of the grapevine, it was found that only _____ percent of the executives participated by passing the information on to more than one other person.a. 10b. 15c. 20d. 25

32. With regard to the grapevine, a manager should try to _____.a. ignore itb. destroy it

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VU RTKz c. limit its range and impactd. use it to your advantage

33. There is a rumor in your organization that layoffs are inevitable. Which of the following is the least likely way to reduce the negative consequences of this rumor?a. Explain decisions that may appear inconsistent or secretive.b. Emphasize the downside, as well as the upside, of current

decisions and future plans.c. Discount the rumor.d. Openly discuss worst case possibilities.

34. A communication channel with greater channel richness is most likely to provide _____ than less rich channels. a. greater feedback densityb. greater filtering capabilityc. greater perceptual wellnessd. larger amounts of information

35. When a person manipulates information so that it will be seen more favorably by the receiver, he is _____.a. using selective perceptionb. filtering informationc. using politically correct communicationd. suffering from communication apprehension

36. Which of the following is not a barrier to effective communication?a. filteringb. silencec. selective perceptiond. language

37. Which of the following behaviors are women most likely to demonstrate during communication?a. They tend to be more boastful than men.

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VU RTKz b. They seek to undermine others.c. They avoid directness and prefer subtlety.d. They tend to be more covert than men.

38. Which of the following statements is least likely to be true regarding the relationship between silence and communication?a. Silence reflects groupthink.b. Employees express dissatisfaction through silence.c. Silence can indicate that an individual is upset.d. Managers use silence to show favoritism.

39. Which of the following would be least likely to pose a barrier to cross-cultural

communications?a. tone differenceb. word connotationsc. semanticsd. political correctness

40. John Kotter’s view argues that management focuses on coping with complexity, whereas leadership focuses on coping with _____.

a. conflictb. successc. defeatd. morale

41. Which of the following statements best characterizes the function of leadership within an organization?a. Leadership is more important than management.b. Vision is a common thread throughout the research on leadership.c. Management is more important than leadership.d. The media has long been a believer in trait theories of leadership.

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VU RTKz 42. Which of the following reflects the findings of a 2002 survey

regarding leadership competencies that managers viewed as important?a. Ethics was rated the most important by all levels of managers.b. Ninety percent of mid-level managers identified vision as among

the most important competencies.c. Mid-level managers placed communication just ahead of ethics in

terms of importance.d. Senior managers placed integrity and ethics as the two most

important competencies.

43. The graphic portrayal of a two-dimensional view of leadership style by Blake and Mouton is known as the _____.a. least preferred co-worker scaleb. leader-participation modelc. autocratic-democratic continuumd. managerial grid

44. Behavioral theories fail to consider which of the following elements affecting leadership?

a. traitsb. situational factorsc. employee satisfactiond. employee turnover

45. Which of the following proposed a contingency theory?a. Fiedler b. Surberc. Greyd. Deickman

46. All contingency theories are based on the idea that effective leadership performance depends on _____.a. the proper match between the leader’s style and the control the situation gives the leaderb. selecting the right leadership style based on the level of the followers’ readinessc. using a leadership style that is appropriate to the situational conditions

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VU RTKz d. making use of the best path for the goal that is identified

47. Fiedler’s theory predicts that an individual who is considered task oriented will be most effective when the situation is _____.a. moderately to highly favorableb. moderately favorablec. moderately to highly unfavorabled. very favorable or unfavorable

48. Based on the contingency theory, if the leadership style does not match the situation, you should _____.a. change the leader to fit the situationb. change the situation to fit the leaderc. accept this circumstance as unchangeabled. either a or b

49. The re-conceptualization of the contingency model by Garcia and Fiedler is called _____ theory.a. situational b. cognitive resource c. evaluative d. leadership recognition

50. According to LMX theory, a leader implicitly categorizes followers as “in” or “out” _____.

a. after careful analysisb. on a temporary basisc. early in the interactiond. because of political pressure

51. The leadership model that integrates the expectancy theory of motivation with the Ohio State leadership research is _____.a. path-goalb. contingency

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VU RTKz c. leader-participationd. leader-member exchange

52. The leadership behaviors identified by the path-goal theory are _____.a. supportive, employee-oriented, laissez-faire and participativeb. achievement-oriented, supportive, humanistic, and directivec. participative, achievement-oriented, directive, and supportived. directive, participative, supportive, and laissez-faire

53. Based on information given in the text, which of the following most likely represents a situation in which

charismatic leadership is not needed?a. A business is facing the introduction of a radically new product.b. A business is in its infancy. c. A business is operating during a time of war.d. A business is succeeding due to several years of strong market leadership.

54. The fifth quality of a level 5 leader is described in the text as “paradoxical” most likely because _____.

a. it concerns task orientation rather than personal driveb. it involves more ambition than other leadership qualitiesc. it combines two traditionally opposing characteristics d. it requires leaders to focus on their own ego needs

55. According to the text, the two dominant contemporary theories of leadership focus predominantly on _____.a. transformational and transactional leadersb. charismatic and transcendent leadersc. compelling and transformational leadersd. mentoring and self-leaders

56. According to the text, transactional leadership is addressed by all of the following leadership theories except _____.

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VU RTKz a. transformational leadership theoryb. path-goal theoryc. Fiedler's model d. the Ohio State studies

57. The type of leader who guides or motivates his or her followers in the direction of established goals by clarifying role and task requirements is known as a _____leader.a. transactional b. charismatic c. transformational d. transcendent

58. Based on information given in the text, which of the following most likely represents a situation in which

charismatic leadership is not needed?a. A business is facing the introduction of a radically new product.b. A business is in its infancy. c. A business is operating during a time of war.d. A business is succeeding due to several years of strong market leadership.

59. The fifth quality of a level 5 leader is described in the text as “paradoxical” most likely because _____.

a. it concerns task orientation rather than personal driveb. it involves more ambition than other leadership qualitiesc. it combines two traditionally opposing characteristics d. it requires leaders to focus on their own ego needs

63. When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising _____ power.a. legitimate b. coercive c. reward

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VU RTKz d. personal e.

64. Which of the following types of power requires acceptance of the leader’s authority by members of the organization?a. Personal b. Organizationalc. Legitimate d. Positional

65. ______ power is generally related to an individual’s unique characteristics.a. Personal b. Reward c. Legitimate d. Expert

66. Personal power is generally perceived as a result of all the following except _____.

a. expertiseb. charismac. persuasivenessd. admiration

67. _____ power is based on identification with a person who has desirable resources or personal traits.

a. Associationalb. Legitimatec. Referentd. Personal

68. Your physician has advised you to take a series of medications. You comply because of her _____ power.a. referentb. informationc. formald. expert

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69. Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have _____ power.a. personalb. referentc. expertd. legitimate

71. Dependency is inversely proportional to _____.a. the level of an individual’s personal powerb. the number of alternative sources of a particular resourcec. the type of informational analysis conducted in a situationd. the financial resources required to solve a problem

72. Most organizations develop multiple suppliers rather than give their business to only one in order to _____.a. increase knowledge and informationb. reduce dependencyc. maximize powerd. develop interdependence

73. Which of the following is least likely to create dependency?a. importanceb. scarcityc. non-substitutabilityd. power legitimacy

74. Dependency is decreased when the resource you control is _____.a. importantb. scarcec. easily replacedd. insufficient

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75. Power tactics can be defined as _____.a. the only legitimate sources of powerb. techniques for translating power bases into specific actionsc. strategies for gathering and maintain supportd. organizational structural characteristics

Question # 1 Which of the following factor is/are affecting team? Work designProcessContext All of the given options Question # 2 Which of the following would NOT be considered an organization? ChurchUniversityMilitary unitAll adults in a given communityQuestion # 3 Which of the following is NOT the competency of a leader? Leading the organizationLeading othersLeading oneself Leading one by one

REF: Page # 52)

Question # 4 Which of the following are the situational criteria identified in the Fielder model? Job requirements, position power, and leadership abilityCharisma, influence, and leader-member relationsLeader-member relations, task structure, and position power Task structure, leadership ability, and group conflict

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(Page # 30)

Question # 5 Which of the following is example of personal power? Expert power (Page # 63)Coercive powerReward powerLegitimate power

Question # 6 Persons who are able to influence others and who posses’ managerial authority are called: MentorSpokes personDisseminatorLeader (Page # 91)

Question # 7 Which of the following approach treats motivation as a function of goals and rewards ? Individual differences approach Managerial approach (Page # 102)Organization approachAll of the given options

Question # 8 Which of the following approach treats motivation as a function of work environment? Individual differences approach Managerial approachOrganization approach (Page # 80)All of the given options

Question # 9 In comparison to low-level managers, most top executives: Are more focused on solving immediate problems Are more autocratic in their decision makingHave a stronger concern about efficiencyHave a longer time perspective

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Question # 10 Which of the following are the strategies for team building? Establish common goalsFind occasions to celebrateRecognize effortAll of the given options (Page # 117)

Question # 11 What are the five stages of group development? Generation, implementation, construction, production, terminationIntroduction, development, production, deterioration, adjournmentInitiation, evolution, maturation, degeneration, terminationForming, storming, norming, performing, adjourning (Page # 165)

Question # Which of the following is NOT the quality of a person having type “B” personality? Easy goingRelaxed Able to listen carefullyImpatient (Page # 42)

Question # 13 Maslow’s hierarchy has five levels of needs. Which of the following is Not one of those levels? Safety needsSocial needsAnimal needs (Page # 75)Self-actualization needs

Question # 14 Which of the following Communication creates tension about oral, written or both communication? ObstructionApprehensionBreakdownBlockQuestion # 15

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VU RTKz Which of the following is NOT the strategy for team building? Find occasions to celebrateRecognize effortImprove communicationDiscourage team members (Page # 117)

Question # 16All of the following are classifications on the Myers-Briggs Type Indicator except: Extroverted/introverted Sensing/intuitive Perceiving/judging Independent/dependent (Page # 43)

Question # 16 What are the five stages of group development? Generation, implementation, construction, production, termination Introduction, development, production, deterioration, adjournment Initiation, evolution, maturation, degeneration, termination Forming, storming, norming, performing, adjourning (Page # 165)

Question # 17 To be effective leader which of the following activity is important? Influence the culture Provide a vision Influence the group All of the given options (Page # 52)

Question # 18The decision procedure that empowers a subordinate the most is: Joint decision-making Delegation Proactive consultation Reactive consultation Question # 19 Which of the following is NOT the competency of a leader? Leading the organization Leading others Leading oneself

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VU RTKz Leading one by one (Page # 52)

Question # 20In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming? Perfection Self-actualization (Page # 75)Hypo-glorification Self-esteem

Question # 21 Which of the following can NOT be considered as a guideline for managers? Expand the range of choices Make time for reflective planning Concentrate on reacting to demands Understand reasons for demands and constraints

Question # 22 What is true about participative leadership? Participative leadership does not affect subordinate performance The more participation a leader uses, the more satisfied subordinates will be Participative leadership substantially improves subordinate performance The results were inconsistent and inconclusive

Question # 23 In a crisis situation, effective leaders are likely to: Consult with subordinates Reduce their exposure Act with more consideration Act more decisively Question # 24 Question # 25 Which of the following statement about value is true ? Values are flexible Values are synonymous with attitudes Values tend to be consistent among occupational groups Values are fairly stable over time Page 37

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VU RTKz Question # 26 In the communication process, which of the following steps occurs first? Transmitting Decoding Encoding (Page # 131)Understanding

Question # 27 Which of the following is the best definition of attitude? Attitudes indicate how one will react to a given event Attitudes are the yardstick by which one measures one’s actions Attitudes are the emotional part of an evaluation of some person, object or event Attitudes are evaluative statements of what one believes about something or someone(Page # 37)

Question # 28 Information roles include which of the following three roles? Disseminating, figurehead and liaison Monitor, resource allocator and negotiator Disturbance handler, monitor and entrepreneur Monitor ,disseminator and spokesperson (Page # 11)

Question # 29 Which of the following is the power to give positive benefit or rewards? Reward Power (Page # 63)Coercive power Expert power Referent power

Question # 30 Which of the following is Not a cue of power for a leader?

• Maximizing Body Size • Breaking Eye Contact • No Excessive Smiling • Using Submissive Language

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VU RTKz

REF:Power Cues: page 64, 65� Commanding Large Personal Space Maximizing Body Size� Touching� Breaking Eye Contact� No Excessive Smiling� Avoiding Submissive Language

Question # 31 Which of the following can Not be mentioned as one of the four general processes in managerial work? Making decisions Satisfying customers Developing relationships Influencing people

Question # 32 What is the most important asset of an organization? People (Page # 5)Money Building Machinery

Question # 33 Which of the following is the first management function? Planning (Page # 51)Organizing Leading Controlling

Question # 34 Which of the following are the characteristics of team-based organizations? Collective structures Team monitors Change and flexibility All of the given options (Page # 119)

Question # 35

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VU RTKz _________ is known as the founder of CNN. Andy Grove Sam Walton Ted Turner (Page # 7)Phil Knight

Question # 36 Decision taken for reordering of standard inventory item is an example of which of the following? Programmed decision (Page # 122)Non-programmed decision Intuitive decision making None of the given options

Question # 37 Which of the following are the strategies for team building? Establish common goals Find occasions to celebrate Recognize effort All of the given options (Page # 167)

Question # 38 Which of the following statements is not correct?

• Demands and constraints are essentially the same for most managerial jobs

• Managerial behavior is strongly influenced by demands and constraints

• Role conflicts are caused by incompatible demands from different people

• Demands and constraints depend in part on a manager’s perceptions

REF: business and managerial behavior is strongly influenced by culture

Question # 39 In the communication process, which of the following steps occurs first? Transmitting Decoding

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VU RTKz Encoding (Page # 131)Understanding

Question # 40 According to Howard Hayden all of the following are leadership core competencies EXCEPT: Creating more leaders Rigidity (Page # 54)Communication Vision

Question # 41 Leadership is best defined as ____________. The ability to influence a group in goal achievement Keeping order and consistency in the midst of change Implementing the vision and strategy provided by management Coordinating and staffing the organization and handling day-to-day problems

Question # 42 Which of the following is NOT the quality of a person having type” A “personality? Intense desire to achieve Extremely competitive Sense of urgency More relaxed

Question # 43 Which of the following encourage flexibility and decentralize decision making? Departmentalization Span of control Formalization Organic structures (Page # 120)

Question # 44 After which stage of a group’s development has the group formed a common set of expectations of member behaviors?

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VU RTKz Storming (Page # 113)Forming Performing Norming

Question # 1 Which of the following can Not be mentioned as one of the four general processes in managerial work? Making decisions Satisfying customers Developing relationships Influencing people

Question # 2 The base of economy has moved from : Manufacturing to services Services to manufacturing Manufacturing to productivity Productivity to manufacturing

Question # 3 What is true about participative leadership? Participative leadership does not affect subordinate performance The more participation a leader uses, the more satisfied subordinates will be Participative leadership substantially improves subordinate performance The results were inconsistent and inconclusive

Question # 4 What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment? Interpretation Environmental analysis Social verification Perception Question # 5 In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming?

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VU RTKz Select correct option: Perfection Self-actualization (page # 75)Hypo-glorification Self-esteem

Question # 6 Which of the following is the situational criterion identified in the Fielder model? Job requirements, position power, and leadership ability Charisma, influence, and leader-member relations Leader-member relations, task structure, and position power (Page # 30)Task structure, leadership ability, and group conflict

Question # 7 Which of the following describes the personality? A combination of psychological traits that describes a person (Page # 21)A situation in which one can influence on the group members in the organization A situation in which one can n,t influence on the group members in the organization None of the given options

Question # 8 A deliberate arrangement of people to accomplish some specific purpose is: A structure A process An organization (Page # 90)An assembly operation Question # 9 Maslow’s hierarchy of needs arranges those needs in which of the following orders? Physiological, esteem, safety, social, and self-actualization Physiological, safety, social, esteem, and self-actualization (Page # 75)Safety, physiological, esteem, social, and self-actualization Physiological, social, safety, esteem, and self-actualization

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VU RTKz Question # 10 Communication that takes place among members of work groups at the same level is known as which type of communication? Tangential Cross functional Vertical Lateral (Page # 84)

Question # 11 Which of the following is not true of charismatic leaders? They have a vision and the ability to articulate the vision They have behavior that is unconventional (Page # 93)They are willing to take high personal risk They exhibit behaviors that are consistent with their followers’ behaviors

Question # 12 In a crisis situation, effective leaders are likely to: Consult with subordinates Reduce their exposure Act with more consideration Act more decisively

Question # 13 _________ is known as the guru of management. Stephen P.Robins Mary coulter Peter drucker (Page # 7)John C Mexwell

Question # 14 To be effective leader which of the following activity is important? Influence the culture Provide a vision Influence the group All of the given options (Page # 92)

Question # 15 Which type of leadership focus on rewards in exchange for motivation, productivity effective task accomplishment?

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VU RTKz Transactional leadership (Page # 33)Transformational leadership Charismatic leadership Visionary leadership Question # 16

Which of the following is NOT the quality of a person having type “B” personality? Easy going Relaxed Able to listen carefully Impatient Page # 95

Question # 17Which of the following is Not true about decision processes in organizations? Major decisions are made in an orderly, rational manner Decision processes are prolonged for important decisions Decision processes are to some extent political Major decisions may result from a series of small, incremental choices

Question # 18All of the following are classifications on the Myers-Briggs Type Indicator except: Extroverted/introverted Sensing/intuitive Perceiving/judging Independent/dependent Page # 44

Question # 19 Which of the following network is typically called an informal communication network? Gossip monger Grapevine Chain Contextual system Question # 20 Which of the following is a temporary cross-functional team?

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VU RTKz Quality circle Work group Task force Page104,114TQM group

Question # 21 To be effective leader which of the following activity is important? Influence the culture Provide a vision Influence the group All of the given options

Question # 22What are the five stages of group development? Generation, implementation, construction, production, termination Introduction, development, production, deterioration, adjournment Initiation, evolution, maturation, degeneration, termination Forming, storming, norming, performing, adjourning Page #165

Question # 23Which of the following power is not included among person powers? Expert power Charisma power Rational power Legitimate power Page # 63

Question # 24Which of the following is example of personal power? Expert power Page # 63Coercive power Reward power Legitimate power Question # 25Which of the following is the most important capital of an organization? Financial Human Image Copyright Question # 26

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VU RTKz Leaders always depend on their _________. Children Friends Relatives Followers

Question # 27Which of the following is example of position power? Expert power Referent power Charismatic power Legitimate power Page # 63

Question # 28Which of the following strategies are cultivating for exemplary followers? Seek to enhance their skill sets Share the credit Encourage and enhance dialogue All of the given options

Question # 29Which one of the following is the reality of today’s organizations? Flexibility (Page # 168)Change Consistency Homogeneity

Question # 30In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming? Perfection Self-actualization Hypo-glorification Self-esteem

Question # 31In comparison to low-level managers, most top executives: Are more focused on solving immediate problems Are more autocratic in their decision making

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VU RTKz Have a stronger concern about efficiency Have a longer time perspective

Question # 32

Interpersonal roles include which of the following three roles? Disseminating, figurehead and liaison Figurehead, leader and liaison (Page # 10)Disturbance handler, monitor and entrepreneur Monitor, resource allocator and negotiator Question #33 The _____ component of an attitude is the emotional or feeling component of that attitude. Affective Cognitive Behavioral Evaluative

Question #34 How would someone who is described as an ESTJ on the Myers-Briggs Type Indicator best be described? As a visionary As a conceptualizer As an innovator As an organizer (Page # 43)

Question # 35Forces that create the need for change include: Internal External Both None of the above

Question # 36It is said that management focuses on coping with complexity, whereas leadership focuses on coping with : Conflict Success

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VU RTKz Defeat Change

Question # 37Which of the following is not a barrier to effective communication? Silence Pg 84,85Filtering Selective perception Language

Question # 38Which of the following network is typically called an informal communication network? Gossip monger Grapevine Chain Contextual system

Question # 39Which of the following is a shared system of meaning held by the organization’s members that distinguishes the organization from other organizations. Institutionalization Organizational culture Socialization Formalization

Question # 40Power based upon one's expertise, special skills, or knowledge is: Coercive power Legitimate power Expert power Referent power

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VU RTKz Question # 1 of 15 ( Start time: 10:54:48 PM ) Total Marks: 1 Which of the following power is used for personal gain?

Personal power (Page # 57)

Social power

Connection power

Organization power

Question # 2 of 15 ( Start time: 10:55:44 PM ) Total Marks: 1 What is the best conclusion about the traits of managers?

Manager who is intelligent and highly motivated will be effective in any situation

Manager who is weak on any key trait is unlikely to be effective

Some traits improve the chance of being effective, but their relative importance depends on the situation

The trait approach fails to provide useful insights about the reasons for effective leadership

Question # 3 of 15 ( Start time: 10:57:12 PM ) Total Marks: 1 Which one of the following is the reality of today’s organizations?

Flexibility

Change (Page # 1)

Consistency

Homogeneity

Question # 4 of 15 ( Start time: 10:58:35 PM ) Total Marks: 1 To be effective leader which of the following activity is important?

Influence the culture

Provide a vision

Influence the group

All of the given options (page # 52)

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VU RTKz Question # 5 of 15 ( Start time: 10:59:20 PM ) Total Marks: 1 All of the following are classifications on the Myers-Briggs Type Indicator except:

Extroverted/introverted

Sensing/intuitive

Perceiving/judging

Independent/dependent (Page # 43)

Question # 6 of 15 ( Start time: 11:00:04 PM ) Total Marks: 1 _________ is known as the guru of management.

Stephen P.Robins

Mary coulter

Peter drucker (Page # 91)

John C Mexwell

Question # 7 of 15 ( Start time: 11:00:31 PM ) Total Marks: 1 The two dominant contemporary theories of leadership focus predominantly on _____.

Transformational and transactional leaders (Page # 93)

Charismatic and transcendent leaders

Compelling and transformational leaders

Mentoring and self-leaders

Question # 8 of 15 ( Start time: 11:01:51 PM ) Total Marks: 1 Which of the following is usually the original source of an organization’s culture?

Is shared among the first workers hired into the organization

Is formulated by the board of directors when the organization is formed

Identifies when the organization is successful doing

Identifies what the organization is successful doing

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VU RTKz Question # 9 of 15 ( Start time: 11:03:21 PM ) Total Marks: 1 Which of the following is the power to give positive benefit or rewards?

Reward Power (Page # 63)

Coercive power

Expert power

Referent power

Question # 10 of 15 ( Start time: 11:04:03 PM ) Total Marks: 1 Which of the following is Not a category of followers with reference to leadership?

Pragmatic followers

Alienated followers

Conventional followers

Proactive followers (Page # 17)

Question # 11 of 15 ( Start time: 11:05:05 PM ) Total Marks: 1 Which of the following is not a recommended guideline for increasing managerial effectiveness?

Limit the range of choices

Take advantage of reactive activities

Build large networks of contacts (Not Sure) Manager can handle only a few number of peoples

Look for ways to reduce constraints

Question # 12 of 15 ( Start time: 11:06:26 PM ) Total Marks: 1 Before the 20th century, which of the following was Not the exclusive domain of leadership?

Military people

Royal people

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VU RTKz Military and royal people

Common people (Page # 23)

Question # 13 of 15 ( Start time: 11:07:35 PM ) Total Marks: 1 According to Howard Hayden, which competency enables a leader to take times to understand situation and make logical decisions?

Strategic thinking

Patience (Page # 54)

Communication

Vision

Question # 14 of 15 ( Start time: 11:09:00 PM ) Total Marks: 1 Which one of the following factor is necessary to build a good team?

Management

Leadership

Motivation

All of the given options

Question # 15 of 15 ( Start time: 11:09:57 PM ) Total Marks: 1 Which of the following power is not included among person powers?

Expert power

Charisma power

Rational power

Legitimate power (Page # 63)

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VU RTKz Question # 1 of 15 ( Start time: 09:04:38 PM ) Total Marks: 1 Which of the following can Not be mentioned as one of the four general processes in managerial work? Select correct option: Making decisions Satisfying customers Developing relationships Influencing people

Question # 2 of 15 ( Start time: 09:05:55 PM ) Total Marks: 1 The base of economy has moved from : Select correct option: Manufacturing to services Services to manufacturing Manufacturing to productivity Productivity to manufacturing

Question # 3 of 15 ( Start time: 09:06:59 PM ) Total Marks: 1 What is true about participative leadership? Select correct option:

• Participative leadership does not affect subordinate performance • The more participation a leader uses, the more satisfied subordinates

will be • Participative leadership substantially improves subordinate

performance • The results were inconsistent and inconclusive

Question # 4 of 15 ( Start time: 09:08:26 PM ) Total Marks: 1 What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment? Select correct option: Interpretation Environmental analysis Social verification Perception

Question # 5 of 15 ( Start time: 09:09:28 PM ) Total Marks: 1 In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming?

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VU RTKz Select correct option: Perfection Self-actualization Hypo-glorification Self-esteem

Question # 6 of 15 ( Start time: 09:10:35 PM ) Total Marks: 1 Which of the following is the situational criteria identified in the Fielder model? Select correct option: Job requirements, position power, and leadership ability Charisma, influence, and leader-member relations Leader-member relations, task structure, and position power Task structure, leadership ability, and group conflict

Question # 7 of 15 ( Start time: 09:11:39 PM ) Total Marks: 1 Which of the following describes the personality? Select correct option: A combination of psychological traits that describes a person A situation in which one can influence on the group members in the organization A situation in which one can n,t influence on the group members in the organization None of the given options

Question # 8 of 15 ( Start time: 09:12:32 PM ) Total Marks: 1 A deliberate arrangement of people to accomplish some specific purpose is: Select correct option: A structure A process An organization An assembly operation

Question # 9 of 15 ( Start time: 09:12:59 PM ) Total Marks: 1 Maslow’s hierarchy of needs arranges those needs in which of the following orders? Select correct option: Physiological, esteem, safety, social, and self-actualization Physiological, safety, social, esteem, and self-actualization

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VU RTKz Safety, physiological, esteem, social, and self-actualization Physiological, social, safety, esteem, and self-actualization

Question # 10 of 15 ( Start time: 09:14:12 PM ) Total Marks: 1 Communication that takes place among members of work groups at the same level is known as which type of communication? Select correct option: Tangential Cross functional Vertical Lateral Question # 11 of 15 ( Start time: 09:15:44 PM ) Total Marks: 1 Which of the following is not true of charismatic leaders? Select correct option: They have a vision and the ability to articulate the vision They have behavior that is unconventional They are willing to take high personal risk They exhibit behaviors that are consistent with their followers’ behaviors

Question # 12 of 15 ( Start time: 09:16:38 PM ) Total Marks: 1 In a crisis situation, effective leaders are likely to: Select correct option: Consult with subordinates Reduce their exposure Act with more consideration Act more decisively Question # 13 of 15 ( Start time: 09:17:56 PM ) Total Marks: 1 _________ is known as the guru of management. Select correct option: Stephen P.Robins Mary coulter Peter drucker John C Mexwell Question # 14 of 15 ( Start time: 09:18:25 PM ) Total Marks: 1 To be effective leader which of the following activity is important? Select correct option: Influence the culture Provide a vision Influence the group

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VU RTKz All of the given options Question # 15 of 15 ( Start time: 09:19:05 PM ) Total Marks: 1 Which type of leadership focus on rewards in exchange for motivation, productivity effective task accomplishment? Select correct option: Transactional leadership Transformational leadership Charismatic leadership Visionary leadership

Question # 1 of 15 ( Start time: 05:12:46 PM ) Total Marks: 1 According to Mintzberg, one of management’s interpersonal roles is _____. Spokesperson Leader (Page # 10)Negotiator Monitor

Question # 3 of 15 ( Start time: 05:14:06 PM ) Total Marks: 1 Which of the following statements about personality is correct? Personality is always stable Personality is a part of a person Personality is an aggregate whole Personality is for the most part comprised of traits that cannot be measured Question # 4 of 15 ( Start time: 05:14:56 PM ) Total Marks: 1 Which is the primary management function in the initial stage of the organizational life cycle? Coordinating work activities (Page # 51)Obtaining resources Increasing member motivation Improving efficiency

Question # 5 of 15 ( Start time: 05:16:00 PM ) Total Marks: 1 Which of the following are the responsibilities of exemplary followers? Challenge the leader

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VU RTKz Encourage the leader Defend the leader All of given options (Page # 19)Question # 6 of 15 ( Start time: 05:16:32 PM ) Total Marks: 1 Managers in large units tend to: Use less delegation Use more group decision making Spend more time in planning and coordinating Provide more coaching Question # 7 of 15 ( Start time: 05:17:23 PM ) Total Marks: 1 According to University of Michigan researchers, which type of leaders is associated with higher group productivity and higher job satisfaction? Situational Employee-oriented (Page # 28)Production-oriented Initiating structure-oriented Question # 8 of 15 ( Start time: 05:18:32 PM ) Total Marks: 1 Fiedler labels the degree of confidence, trust, and respect that subordinates have in their leader as: Leader-member relations (Page # 30)Relationship orientation Positional power Employee-orientation Question # 9 of 15 ( Start time: 05:19:11 PM ) Total Marks: 1 Which of the following is not a recommended guideline for increasing managerial effectiveness? Limit the range of choices Take advantage of reactive activities Build large networks of contacts Look for ways to reduce constraints Question # 10 of 15 ( Start time: 05:19:42 PM ) Total Marks: 1 Which management roles include entrepreneur, disturbance handler, resource allocator and negotiator? Interpersonal Informational Decisional (Page # 11)None of the given options Question # 11 of 15 ( Start time: 05:19:55 PM ) Total Marks: 1 Which of the following strategies are cultivating for exemplary followers?

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VU RTKz Seek to enhance their skill sets Share the credit Encourage and enhance dialogue All of the given options (Page # 20)Question # 12 of 15 ( Start time: 05:20:41 PM ) Total Marks: 1 Which of the following can’t be influenced by a leader? Attitude Behavior Personality Family Question # 13 of 15 ( Start time: 05:21:00 PM ) Total Marks: 1 The research suggests that charismatic leaders are likely to _____. Invoke high performance among followers Focus organizational visions around present accomplishments Motivate followers to become more extroverted Avoid media attention regarding their achievements

Question # 14 of 15 ( Start time: 05:21:32 PM ) Total Marks: 1 Which type of leadership focus on rewards in exchange for motivation, productivity effective task accomplishment? Transactional leadership (Page # 93)Transformational leadership Charismatic leadership Visionary leadership

Question # 15 of 15 ( Start time: 05:22:13 PM ) Total Marks: 1 Which of the following is the best definition of attitude? Attitudes indicate how one will react to a given event Attitudes are the yardstick by which one measures one’s actions Attitudes are the emotional part of an evaluation of some person, object or event Attitudes are evaluative statements of what one believes about something or someone(Page # 94)

&&&&&&&&&&&&&&&&&&&&&&&&&7

Question # 1 of 15 ( Start time: 05:24:15 PM ) Total Marks: 1 Which of the following can NOT be considered as a guideline for managers?

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VU RTKz Expand the range of choices (Not Sure)Make time for reflective planning Concentrate on reacting to demands Understand reasons for demands and constraints Question # 2 of 15 ( Start time: 05:25:05 PM ) Total Marks: 1 Which one of the following is the reality of today’s organizations? Flexibility Change (Page # 1)Consistency Homogeneity Question # 3 of 15 ( Start time: 05:25:30 PM ) Total Marks: 1 Persons who are able to influence others and who posses’ managerial authority are called: Mentor Spokes person Disseminator Leader (Page # 7)Question # 4 of 15 ( Start time: 05:26:25 PM ) Total Marks: 1 Hersey and Blanchard developed which of the following? Situational leadership theory (Page # 30)Cognitive resource theory Managerial grid

model Path-goal theory Question # 5 of 15 ( Start time: 05:27:07 PM ) Total Marks: 1 Which of the following describes the personality? A combination of psychological traits that describes a person A situation in which one can influence on the group members in the organization A situation in which one can’t influence on the group members in the organization None of the given options (Page # 36)Question # 6 of 15 ( Start time: 05:27:55 PM ) Total Marks: 1 Which of the following are the traits of charismatic leader? Self confidence A vision The image of a change agent All of the given options (Page # 93)

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VU RTKz Question # 7 of 15 ( Start time: 05:28:14 PM ) Total Marks: 1 Which of the following is NOT a characteristic of today’s organizations? Flexibility Outsourcing Long-term employment Economy Question # 8 of 15 ( Start time: 05:28:47 PM ) Total Marks: 1 Which management roles include entrepreneur, disturbance handler, resource allocator and negotiator? Interpersonal Informational Decisional None of the given options Question # 9 of 15 ( Start time: 05:28:57 PM ) Total Marks: 1 _________ is known as the guru of management. Stephen P.Robins Mary coulter Peter drucker (Page # 91)John C Mexwell Question # 10 of 15 ( Start time: 05:29:27 PM ) Total Marks: 1 Which of the following is NOT generally true? Satisfied workers are productive workers Productive workers are satisfied workers Satisfaction is the major determinant of a worker’s Organizational Citizenship Behavior Satisfaction comes down to fairness of outcomes, treatments or procedures Question # 11 of 15 ( Start time: 05:29:55 PM ) Total Marks: 1 Which of the following terms describes basic convictions that “a specific mode of conduct or end state of existence is personally or socially preferable to an opposite mode of conduct.” Values (Page # 94)Attitudes Convictions Preferences Question # 12 of 15 ( Start time: 05:30:39 PM ) Total Marks: 1 Which of the following is Not a category of followers with reference to leadership? Pragmatic followers

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VU RTKz Alienated followers Conventional followers Proactive followers (Page # 17)Question # 13 of 15 ( Start time: 05:30:56 PM ) Total Marks: 1 According to Mintzberg, one of management’s interpersonal roles is _____. Spokesperson Leader Negotiator Monitor Question # 14 of 15 ( Start time: 05:31:31 PM ) Total Marks: 1 Organizational commitment is defined as _____. The degree to which an employee identifies with the organization they work for and its goals (Page # 40)An employee’s belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly The degree to which an employee’s sense of fulfillment and self worth is related to their job The amount of effort an employee will make in order to keep or advance their position in an organization Question # 15 of 15 ( Start time: 05:32:33 PM ) Total Marks: 1 Which is the primary management function in the initial stage of the organizational life cycle? Coordinating work activities Obtaining resources Increasing member motivation Improving efficiency

Question # 1 of 15 ( Start time: 10:28:40 PM ) Total Marks: 1 Which of the following would NOT be considered an organization?

Church

University

Military unit

All adults in a given community

Question # 2 of 15 ( Start time: 10:29:15 PM ) Total Marks: 1 Which of the following is the most important capital of an organization?

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VU RTKz Financial

Human

Image

Copyright

.Question # 3 of 15 ( Start time: 10:30:35 PM ) Total Marks: 1 Who fixes the blame for breakdown?

Manager

Leader

Instructor

Mentor

http://vustudents.ning.comQuestion # 4 of 15 ( Start time: 10:30:57 PM ) Total Marks: 1 What is the best conclusion about the traits of managers?

Manager who is intelligent and highly motivated will be effective in any situation

Manager who is weak on any key trait is unlikely to be effective

Some traits improve the chance of being effective, but their relative importance depends on the situation

The trait approach fails to provide useful insights about the reasons for effective leadership

Question # 5 of 15 ( Start time: 10:31:34 PM ) Total Marks: 1 Which one of the following is the reality of today’s organizations?

Flexibility

Change

Consistency

Homogeneity

http://vustudents.ning.comQuestion # 6 of 15 ( Start time: 10:32:09 PM ) Total Marks: 1

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VU RTKz _________ is known as the founder of Microsoft.

Bill Gates

Sam Walton

Steve Jobs

Andy Grove

Question # 7 of 15 ( Start time: 10:32:40 PM ) Total Marks: 1 Which of the following can NOT be considered as a guideline for managers?

Expand the range of choices

Make time for reflective planning

Concentrate on reacting to demands

Understand reasons for demands and constraints

Question # 8 of 15 ( Start time: 10:33:49 PM ) Total Marks: 1 Leadership is best defined as ____________.

The ability to influence a group in goal achievement (Page # 91)

Keeping order and consistency in the midst of change

Implementing the vision and strategy provided by management

Coordinating and staffing the organization and handling day-to-day problems

Question # 9 of 15 ( Start time: 10:34:11 PM ) Total Marks: 1 Forces that create the need for change include:

Internal

External

Both

None of the above

Question # 10 of 15 ( Start time: 10:34:44 PM ) Total Marks: 1 The quality of a leader to foresee an organization’s position is called:

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VU RTKz Mission

Vision

Goal

Objective

Question # 11 of 15 ( Start time: 10:35:22 PM ) Total Marks: 1 In comparison to low-level managers, most top executives:

Are more focused on solving immediate problems

Are more autocratic in their decision making

Have a stronger concern about efficiency

Have a longer time perspective

Question # 12 of 15 ( Start time: 10:36:04 PM ) Total Marks: 1 According to Mintzberg, which type of role is likely to get the highest priority?

Entrepreneur

Spokesperson

Disturbance handler

Negotiator

Question # 13 of 15 ( Start time: 10:36:46 PM ) Total Marks: 1 Which of the following is NOT the quality of a leader?

Vision

Ability

Enthusiasm

Gender (Page # 22)

Question # 14 of 15 ( Start time: 10:37:12 PM ) Total Marks: 1 Leaders always depend on their _________.

Select correct option:

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VU RTKz Children

Friends

Relatives

Followers (Page # 17)

Question # 15 of 15 ( Start time: 10:37:28 PM ) Total Marks: 1 Which of the following strategies are cultivating for exemplary followers?

Empower them

Acknowledge their power both publicly and privately

Trust your followers

All of the given options (Page # 20)Question No: 1 ( Marks: 1 ) - Please choose one

Leadership is best defined as ____________. ► The ability to influence a group in goal achievement (Page # 91) ► Keeping order and consistency in the midst of change ► Implementing the vision and strategy provided by management ► Coordinating and staffing the organization and handling day-to-day problems Question No: 2 ( Marks: 1 ) - Please choose one

Which management roles include entrepreneur, disturbance handler, resource allocator and negotiator?

► Interpersonal ► Informational ► Decisional ► None of the given options

Question No: 3 ( Marks: 1 ) - Please choose one Information roles include which of the following three roles?

► Disseminating, figurehead and liaison

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VU RTKz

► Monitor, resource allocator and negotiator

► Disturbance handler, monitor and entrepreneur ► Monitor ,disseminator and spokesperson Question No: 4 ( Marks: 1 ) - Please choose one

Decisional roles include which of following three roles?

► Entrepreneur, disturbance handler and resource allocator ► Disseminating, figurehead and liaison ► Monitor resource allocator and negotiator ► Disturbance handler, monitor and entrepreneur Question No: 5 ( Marks: 1 ) - Please choose one Which of the following is Not true about decision processes in organizations? ► Major decisions are made in an orderly, rational manner ► Decision processes are prolonged for important decisions ► Decision processes are to some extent political ► Major decisions may result from a series of small, incremental choices Question No: 6 ( Marks: 1 ) - Please choose one

A situation in which one can influence on the group member or in the organization is called:

► Exposure ► Experience ► Position (Page # 21) ► Action Question No: 7 ( Marks: 1 ) - Please choose one

Someone subscribing to theory X would agree with which of the following statements? ► Individuals are dominated by Maslow’s lower level needs ► Individuals are dominated by Maslow’s higher level needs ► Individuals are not clearly dominated by any particular level of Maslow’s hierarchy of needs ► Individuals are in reality independent of Maslow’s hierarchy of needs

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VU RTKz Question No: 8 ( Marks: 1 ) - Please choose one The quality of a leader to foresee an organization’s position is called:

► Mission ► Vision ► Goal ► Objective Question No: 9 ( Marks: 1 ) - Please choose one To achieve goals, leaders need which of the following factors? ► Stamina ► Energy ► Health ► All of the given options Question No: 10 ( Marks: 1 ) - Please choose one

The degree to which job assignments are procedures is classified in the Fiedler model as _____. ► Leader-member relations ► Initiating structure ► Task orientation ► Task structure (Page # 30) Question No: 11 ( Marks: 1 ) - Please choose one According to which of the following leadership styles the main role of the leader is to facilitate and communicate? ► Telling ► Selling ► Participating ► Delegating Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following can be the best description of high LPC leader? ► Very critical of coworkers with whom it is difficult to work ► Very participative when making decisions about the work ► Less likely to be effective as a leader in most situations ► Has a primary motivation to maintain cooperative relationships

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VU RTKz Question No: 13 ( Marks: 1 ) - Please choose one

Which type of leadership focus on rewards in exchange for motivation, productivity effective task accomplishment?

► Transactional leadership (Page # 33) ► Transformational leadership ► Charismatic leadership ► Visionary leadership Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is an environmental force that shapes personality? ► Genetic inheritance ► Gender ► Height ► Experience Question No: 15 ( Marks: 1 ) - Please choose one

The belief that “violence is wrong” is an evaluative statement. Such an opinion falls in which component of an attitude.

► Cognitive ► Effective ► Reflective ► Behavioral Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following statements would have been most likely made by an employee with a high degree of job involvement? ► “My skills make me exceptionally valuable to the company.” ► “I’m a harder worker than most of my colleagues, even to the degree I am carrying some of the lazier ones.” ► “It felt great to get promoted; I guess the guys upstairs really did appreciate the way I had been running things.” ► "I love my job, it is engaging, well-paid, and low pressure enough that I don’t have to be always worrying about it in my time off.” Question No: 17 ( Marks: 1 ) - Please choose one

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VU RTKz Which of the following is true regarding the relationship between satisfaction and absenteeism? ► There is a consistent positive relationship between the two ► There is a consistent negative relationship between the two ► There is a curvilinear relationship between the two ► When fairness is controlled for, there is a direct relationship between the two Question No: 18 ( Marks: 1 ) - Please choose one

Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside?

► The perceivers (Page # 40) ► The target ► The timing ► The context Question No: 19 ( Marks: 1 ) - Please choose one

All of the following are classifications on the Myers-Briggs Type Indicator except:

► Perceiving/judging ► Independent/dependent (Page # 43) ► Extroverted/introverted ► Sensing/intuitive Question No: 20 ( Marks: 1 ) - Please choose one

According to Sheila Murray, which of the following is Not true? ► Leaders have a mission ► Leaders are big thinkers ► Leaders avoid risk (Page # 55) ► Leaders use power wisely Question No: 21 ( Marks: 1 ) - Please choose one Which of the following is the power to give positive benefit or rewards? ► Reward Power ► Coercive power (Page # 58) ► Expert power

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VU RTKz ► Referent power Question No: 22 ( Marks: 1 ) - Please choose one

Which employee trait is Least likely to facilitate effective empowerment ? ► High need for achievement ► External locus of control orientation ► High self acceptance ► Relevant technical knowledge Question No: 23 ( Marks: 1 ) - Please choose one

Which level of Maslow’s hierarchy of needs deals with satisfying one’s hunger, thirst, and need for sex?

► Safety ► Physiological (Page # 75) ► Social ► Esteem Question No: 24 ( Marks: 1 ) - Please choose one According to Maslow, when does a need stop motivating? ► When it is substantially satisfied ► It never stops motivating ► When one returns to a lower level need ► When one chooses to move to a higher level need Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following were considered higher-order needs by Maslow? ► Safety, social, esteem ► Esteem, self-actualization,safety ► Social, esteem, self-actualization ► Physiological, safety, social Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following is a need theory of motivation? ► Maslow’s need hierarchy theory ► Alderrfer’s ERG theory ► Two factor theory

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VU RTKz ► All of the given options Question No: 27 ( Marks: 1 ) - Please choose one In a crisis situation, effective leaders are likely to: ► Consult with subordinates ► Reduce their exposure ► Act more decisively ► None of the given options Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following processes is emphasized in the definition of leadership?

► Influencing followers to have complete trust in the leader ► Motivating followers to do more than they initially expected ► Facilitating collective efforts to accomplish shared objectives ► Empowering each follower to become self reliant Question No: 29 ( Marks: 3 ) List down the impression management strategies adopted by employees?

Answer : Following may considered strategies

A - Promotion-enhancing strategies• power• improvement• Obstacles disclosure• Association

B- The Demotion-preventative strategies• Accounts• Apologies• Disassociation

Question No: 30 ( Marks: 3 )

Which power is the ultimate source of an individual’s power in organization? Discuss .

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VU RTKz Answer : Legitimate power confers on an individual the legitimate authority to control and use organizational resources to achieved the organizational goals. Legitimate power is the ultimate basis of an individual’s power in an organization.

Question No: 31 ( Marks: 5 ) Suppose you want to become a charismatic leader. What are the key qualities that you must have in yourself to become a charismatic leader?

Answer : Charismatic leaders shall have but not limited to the following qualities.

• Strong conviction in that vision.• Out of the ordinary behavior• Self-confidence• A vision• The image of a change agent

Question No: 32 ( Marks: 5 ) Differentiate motivators from hygiene factors as proposed by Herzberg?

Answer : The Motivators has a focal point to discussed with Achievement, Recognition, Work itself, Responsibility and Advancement.

While the hygienic factors deals the recognition of the causes of the dissatisfaction with works such as Interpersonal relationships, Company policy/administration, Supervision and Salary. .etc.

Question No: 1 ( Marks: 1 ) - Please choose one

As a manager, one of Ahsan’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Ahsan acting in when he does this? ► Leadership role ► Liaison role ► Monitor role ► Figurehead role Question No: 2 ( Marks: 1 ) - Please choose one

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VU RTKz What is the best conclusion about the traits of managers?

► Manager who is intelligent and highly motivated will be effective in any situation ► Manager who is weak on any key trait is unlikely to be effective ► Some traits improve the chance of being effective, but their relative importance depends on the situation ► The trait approach fails to provide useful insights about the reasons for effective leadership Question No: 3 ( Marks: 1 ) - Please choose one

What is the most important need for people who become leaders? ► Achievement ► Affiliation ► Power ► Esteem Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following best describes the exemplary follower?

► They are creative, risk takers and also add value in organization in any form

► They are just spending/passing time and also require an excessive amount of supervision ► They have lack of creativity; they don’t take bold decisions and not taking risk

► They think about themselves, but some time play a very important role as critics Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following best knows “how work is done”?

► Leader ► Instructor ► Mentor ► Manager

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VU RTKz Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following followers are ideal followers for a leader?

► Alienated followers ► Exemplary followers ► Proactive followers ► Pragmatic followers Question No: 7 ( Marks: 1 ) - Please choose one

Someone subscribing to theory X would agree with which of the following statements? ► Individuals are dominated by Maslow’s lower level needs ► Individuals are dominated by Maslow’s higher level needs ► Individuals are not clearly dominated by any particular level of Maslow’s hierarchy of needs ► Individuals are in reality independent of Maslow’s hierarchy of needs Question No: 8 ( Marks: 1 ) - Please choose one

According to University of Michigan researchers, which type of leaders is associated with higher group productivity and higher job satisfaction? ► Situational ► Employee-oriented ► Production-oriented ► Initiating structure-oriented Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following are the leadership behaviors identified by path-goal theory? ► Supportive, employee-oriented, laissez-faire and participative ► Achievement-oriented, supportive, humanistic, and directive ► Participative, achievement-oriented, directive, and supportive (Page # 30) ► Directive, participative, supportive, and laissez-faire Question No: 10 ( Marks: 1 ) - Please choose one

Which theory states that people are born with certain characteristics that predispose them to being leaders?

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VU RTKz ► Theory X ► Theory Y ► Contingency theory ► Trait theory Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following leadership is the ability to create and articulate a realistic, credible, and attractive vision of the future for an organization or organizational unit that grows out of and improves on the future. ► Visionary (Page # 35) ► Charismatic ► Transactional ► Transformational Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following is an environmental force that shapes personality? ► Genetic inheritance ► Gender ► Height ► Experience Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following is NOT the quality of a person having type “B” personality ? ► Easy going ► Relaxed ► Able to listen carefully ► Impatient Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following is usually the original source of an organization’s culture?

► Is shared among the first workers hired into the organization ► Is formulated by the board of directors when the organization is formed ► Identifies when the organization is successful doing ► Identifies what the organization is successful doing Question No: 15 ( Marks: 1 ) - Please choose one

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VU RTKz Which of the following is Not the situational factor in leadership process ? ► Size of organization ► Organization life cycle stage (Page # 48) ► Culture ► Customers Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following is NOT the competency of a leader ?

► Leading the organization ► Leading others ► Leading oneself ► Leading one by one (Page # 52) Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following ways the formal leaders get some of their authority?

► Through situation ► Through position (Page # 56) ► Through dependency ► Through motivation Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following ways the informal leaders get their authority?

► Through situation ► Through motivation ► Through position ► Through charisma (Page # 56) Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following power is not included among person powers?

► Expert power ► Charisma power ► Rational power ► Legitimate power (Page # 63)

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VU RTKz Question No: 20 ( Marks: 1 ) - Please choose one

The decision procedure that empowers a subordinate the most is: ► Joint decision-making ► Delegation ► Proactive consultation ► Reactive consultation Question No: 21 ( Marks: 1 ) - Please choose one

What is the Least important reason for delegating to subordinates ? ► Get rid of tedious tasks that are time wasters ► Develop subordinate skills and confidence ► Make the job of subordinates more interesting ► Increase subordinate commitment to a task Question No: 22 ( Marks: 1 ) - Please choose one

Imran is a student who cannot work at writing a paper for more than 30 minutes, yet he can spend many hours writing comments on blogs. What accounts for the change in motivation in this case?

► His ability ► The situation ► His personality ► The congruence Question No: 23 ( Marks: 1 ) - Please choose one

The most well-known theory of motivation is Abraham Maslow’s _____. ► Theories X and Y ► Hierarchy of Needs ► Two-factor Theory ► Motivator-Hygiene Theory Question No: 24 ( Marks: 1 ) - Please choose one In a crisis situation, effective leaders are likely to: ► Consult with subordinates ► Reduce their exposure ► Act more decisively ► None of the given options

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VU RTKz Question No: 25 ( Marks: 1 ) - Please choose one

Traditional organizations are:

► Dynamic ► Skill focused ► Flexible ► Inflexible Question No: 26 ( Marks: 1 ) - Please choose one

Management is more concerned about building:

► Social relations ► Moral relations ► Ethical relations ► Working relations Question No: 27 ( Marks: 1 ) - Please choose one

Which of the following has become the most important reality of today’s technologicaly advanced organizations?

► Collaboration ► Change ► Consistency ► Homogeneity Question No: 28 ( Marks: 1 ) - Please choose one

Organizational commitment is defined as _____. ► The degree to which an employee identifies with the organization they work for and its goals ► An employee’s belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly ► The degree to which an employee’s sense of fulfillment and self worth is related to their job ► The amount of effort an employee will make in order to keep or advance their position in an organization

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VU RTKz

1. Which of the following is an accurate statement about transformationalleaders?A. They clarify task requirements.B. They focus on tasks and pay little attention to followers.C. They are poor motivators.D. They exhibit more than just charisma.

2. A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, are known as _____________.A. Transactional leadersB. Directive leadersC. Informational leadersD. Transformational leaders

3. Fiedler’s least-preferred coworker questionnaire seeks to measure whatleadership factor?A. Subordinate needsB. Leader’s styleC. SituationD. Subordinate coworker influence

4. According to the Ohio State studies, which of the following dimensions ofleader behavior refers to the extent to which a leader is likely to define andstructure his or her role and the roles of group members in the search forgoal attainment?A. Intelligence structureB. Psychological structureC. Initiating structureD. Consideration structure

5. Research on managerial activities found that managers typically spend themost time:A. In their officeB. With subordinates

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VU RTKz C. Reading and writing reports, memos, and correspondenceD. In informal meetings

6. What is the most common element in definitions of leadership?A. leadership is an authority relationshipB. leadership is the ability to make good decisionsC. leadership is an attribution made by followersD. leadership is an influence process

7. Participative leadership is best viewed as a combination of which twoapproaches for studying leadership?A. Trait and behaviorB. Power-influence and traitC. Behavior and power-influenceD. Trait and situational

8. Recent leadership theories such as charismatic and transformationalleadership:A. Emphasize rational processes more than rational processesB. Emphasize emotional processes more than rational processesC. Describe emotional and rational processes as equally importantD. De-emphasized both rational and emotional processes

9. Most leadership theories emphasize:A. Leader characteristicsB. Follower characteristicsC. Both leader and follower characteristicsD. Characteristics of the leadership situation

10. Research by Fiedler uncovered three contingency dimensions that define thekey __________.A. Situational factors for determining leader effectivenessB. Follower factors for determining leader effectivenessC. Leader behavioral style factors for determining leadereffectivenessD. Situational factors for determining follower effectiveness.

11. Which of the following statements regarding leadership is true?

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VU RTKz A. All leaders are managers.B. Formal rights enable managers to lead effectively.C. All managers are leaders.D. Non-sanctioned leadership is as important as or more important thanformal influence.

12. If trait theories of leadership are valid, then leaders are _____.A. TrainedB. BornC. AuthoritarianD. Educated

13. If behavioral leadership theories are correct, then _____.A. leadership behaviors are consistentB. leaders are born with leadership behaviorsC. leaders’ behavior should be alteredD. leadership skills can be trained14. According to the Managerial Grid, managers perform best using which of the following styles?A. 9,9B. considerationC. contingencyD. development-oriented

15. Behavioral theories fail to consider which of the following elementsaffecting leadership?A. TraitsB. Situational factorsC. Employee satisfactionD. Employee turnover

16. Which of the following proposed a contingency theory?A. FiedlerB. SurberC. GreyD. Deickman

17. According to Mintzberg, which type of role is likely to get the highest priority?

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VU RTKz A. EntrepreneurB. SpokespersonC. Disturbance handlerD. Negotiator

18. In a crisis situation, effective leaders are likely to:A. Consult with subordinatesB. Reduce their exposureC. Act more considerateD. Act more decisive

19. What is the primary management function in the initial stage of the Organizational life cycle?A. Coordinating work activitiesB. Obtaining resourcesC. Increasing member motivationD. Improving efficiency20. Which of the following is not an example of Initiating Structure as defined in the Ohio State studies?A. Letting subordinates know what is expected of themB. Criticizing poor workC. Consulting with subordinates before making changesD. Coordinating the activities of subordinates

Q#1 What sort of groups are defined by the organization’s structure?a. informalb. taskc. friendshipd. formal

Q#2 Hamiz, Ali and Ahsan work in different departments, but often eat lunch together. Theyare an example of what type of group?a. formalb. informalc. commandd. task

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VU RTKz Q#3 Which of the following statements most accurately describes interest groups?a. They are longer lasting than friendship groups.b. They develop because individual members have one or more common characteristics.c. They are formed because of some common objective.d. They are governed by labor laws.

Q#4 Research indicates that poor _____ is probably the most frequently cited source of interpersonal conflict.a. motivationb. leadershipc. trainingd. communication

Q#5 Clarification to employees about how well they are doing and what can be done to improve performance, are examples of which function of communication?a. informationb. controlc. motivationd. emotional expression

Q#6 The communication used by managers to provide job instructions is _____communication.a. downwardb. lateralc. formald. directional

Q#7 Which of the following is an example of downward communication flow?a. suggestion boxesb. envelope attitude surveysc. feedback on job performanced. identifying with and discussing problems with the boss

Q#8. All of the following are examples of downward communication flows except _____.

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VU RTKz a. managers assigning goalsb. managers informing employees of proceduresc. managers pointing out problems that need attentiond. employees completing attitude surveys

Q#9 Communication messages that are passed through a big number of people will most likely suffer from which of the following?a. disruptionb. distortionc. lack of non-verbal cuesd. decoding

Q#10 The _____ communication network is best illustrated by an unstructured committee.a. wheelb. all-channelc. interpersonald. circleREF : page 88,o The wheel relies on the leader to act as the central conduit for all the group’scommunication.o The all-channel network permits all group members to actively communicate with eachother.

Q#11 The most effective communication network for facilitating the emergence of a leader is_____.a. chainb. all-channelc. wheeld. direct

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VU RTKz Q#12 An informal communication network is typically called a _____.a. gossip mongerb. grapevinec. chaind. free acting system

Q#13 Which of the following is a phenomenon in which group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views?a. group conformityb. groupshiftc. groupthinkd. compromise

Q#14 According to Maslow, when does a need stop motivating?a. when it is substantially satisfiedb. it never stops motivatingc. when one returns to a lower level needd. when one chooses to move to a higher level need

Q#15 What is the primary organizational factor that satisfies people’s physiological needs?a. their relationships with co-workersb. recognitionc. payd. admiration

Q#16. Desires for associations with those who are significant to us, such as family members,supervisors, and friends, are examples of Alderfer’s _____ needs.a. existenceb. relatednessc. associationd. esteem

Q#17 ERG’s ______ needs include the intrinsic component from Maslow’s esteem categoryand the characteristics included under self-actualization.a. existence

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VU RTKz b. relatednessc. growthd. physiological

Q#18. Which one of the following is not characteristic of ERG theory?a. It proposes three levels of needs: existence, relatedness, and growth.b. More than one level of needs may serve as motivators at the same time.c. It involves a frustration-regression process.d. The existence needs must be satisfied before the relatedness needs becomeimportant.e. It is an extension and improvement of Maslow’s theory.

Q#19. In what way are Theory X and Theory Y managers alike?a. they are skeptical about their employees’ ability to operate independentlyb. they have a negative view of human behaviorc. they acknowledge that people in the workplace are mostly motivated by higher order needs d. their behavior follows their assumptions

Q#20. A Theory Y manager would assume that employees would _____.a. dislike workb. need to be controlledc. avoid responsibilityd. exercise self direction

Quiz#1 Solution

1. _______ is the ability to influence others that stems from the leader's desirable traits and characteristics.

A. Referent power B. Expert power C. Coercive power D. Legitimate power

2. _____ is the ability to inspire confidence and support among the people who are needed to achieve organizational goals.

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VU RTKz A. Stewardship B. Management C. Leadership D. Motivation

3. Entertaining clients, being available to outsiders as an organizational representative, and escorting official visitors are all behaviors that fit the _____ role of a manager.

A. spokesperson B. negotiator C. figurehead D. coach and mentor

4. When an individual maintains composure when dealing with a crisis we can conclude that he or she is _______.

A. self-confident B. trustworthy C. emotionally stable D. assertive

5. Two employees cannot agree to compromise. Their manager intervenes. The manager is filling the role of

A. spokesperson. B. liaison. C. disturbance handler. D. disseminator.

6. Managers today must consider each of the following except

A. diversity. B. stagnation. C. changes in technology. D. changes in organization flexibility.

7. Which of the following is not an assumption of Theory X?

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VU RTKz A. People do not like to work. B. Managers have to control and coerce employees. C. People are ambitious. D. People prefer to avoid responsibility.

8. Leadership is a function of:A. Manager, leader and followerB. Manager, leader and situationC. Manager, Follower and situationD. Leader, Follower and situation

9. The administrative assistant for the president of Lever Brothers of Pakistan has held that job for thirty-five years. When the staff needs to accomplish a task, they often get her advice. She has which power?

A. Expert B. Reward C. Legitimate D. Coercive

10. MR. Zeshan, Manager Bata Pakistan is primarily concerned with efficiency and performance of his subordinates. According to the Michigan studies he exhibits which leader behavior?

A. Job-centered B. Employee-centered C. Initiating-structure D. Consideration

Q#1. Which of the following statements about personality is correct?a. Personality is always stable.b. Personality is a part of a person.c. Personality is an aggregate whole.d. Personality is for the most part comprised of traits that cannot bemeasured.

Q#2 You wish to hire a person who is innovative, individualistic, versatile, and entrepreneurial. Candidates for this position would ideally have whatclassification on the Myers-Briggs Type Indicator?

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VU RTKz a. INTJsb. ESTJsc. ENTPsd. ISFPsQ#3 Motivation is best defined as a process that _____.a. results in a level of effortb. intensifies an individual’s effortsc. accounts for an individual’s efforts toward attaining a goald. meets an individual’s needs

Q#4 What are the three key elements of motivation?a. reactance, congruence and circumstanceb. interest, activity and rewardc. awareness, effort and outcomed. intensity, direction and persistence

Q#5 Maslow’s hierarchy has five levels of needs. Which of the following is not one of those levels?a. safety needsb. social needsc. animal needsd. self-actualization needs

Q#6. Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs?a. existenceb. safetyc. growthd. physiological

Q#7 How would a Theory X manager view employees?a. seeking responsibilityb. needing to be coerced to achieve goalsc. viewing work as a normal daily activityd. exercising self control

Q#8 What other name is the two-factor theory known by?a. Theories X and Yb. Motivator-Hygiene Theory

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VU RTKz c. Hierarchy of Needs Theoryd. Satisfaction/Dissatisfaction Theory

Q#9 What continuum in the two-factor theory is made up of the hygienefactors?a. no dissatisfaction to dissatisfaction.b. no dissatisfaction to satisfaction.c. satisfaction to no satisfaction.d. satisfaction to dissatisfaction.

Q#10 McClelland’s theory of needs concentrates on which three needs?a. achievement, realization and acceptanceb. achievement, power and affiliationc. power, acceptance and confirmationd. affiliation, control and realization

Q#1. Managing resistance to change that is _____ is extremely challenging.a. passiveb. resolutec. deferredd. explicit

Q#2. All of the following are sources of organizational resistance to changeexcept:a. structural inertiab. securityc. limited focus of changed. threat to established power relationships

Q#3. Conflict is functional if it _____.a. is accepted by all members of a groupb. is satisfying to the individual members of the groupc. causes group members to argued. none of the above

Q#4 Which is not a weakness of group decision making?a. It is time consuming.b. There is less originality.c. It suffers from ambiguous responsibility.

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VU RTKz d. It can be dominated by one or a few members.

Q#5. What is brainstorming?a. a technique used to build group cohesivenessb. a technique that tends to restrict independent thinkingc. a process for generating ideasd. a process used mainly when group members cannot agree on a

with company policies, communication is performing a(n) ______ function.a. controlb. motivationc. emotional expressiond. information

Q#7. The product of a sender’s encoding is the _____.a. channelb. messagec. transmissiond. mediumQ#8. Which of the following is not true?a. Theory Y aligns with the participative management style.b. Employee involvement programs provide intrinsic motivation.c. Theory X aligns with the autocratic management style.d. Employee involvement is incompatible with ERG theory.

Q#9. Two managers are talking about how they get the best out of theiremployees:Ali: “I tell my employees that times are tough and there is no way of telling when the guys in head office might try to downsize. Let me tell you, a bit of fear keeps them focused on the task at hand.” Shahid “I tell them that head office is making them more responsible for deciding how to do their work. The increased sense of ownership they have makes productivity go way up”How would these managers be best characterized by Douglas Macgregor?a. Both hold Theory X assumptionsb. Both hold Theory Y assumptionsc. Shahid holds Theory X assumptions, Ali holds Theory Y assumptionsd. Ali holds Theory X assumptions, Shahid holds Theory Y assumptions

Q#10. Which of the following is not an example of upward communication?

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VU RTKz a. performance reports prepared by lower management for top management reviewb. informing employees of policiesc. suggestion boxesd. grievance procedures 1.What does the Meyers-Briggs Type Indicator classification of “S or N” stand for? a) Sensing/intuitive b) Sensing/thinking c) Emotional stability/intuitive d) Emotional stability/thinking

2.Which dimension of the Big Five model refers to an individual’s propensity to defer to others? a) Conscientiousness b) Agreeableness c) Extraversion d) Feeling 3.Which of the following developed the first comprehensive contingency model for leadership? a) Hersey and Blanchard b) Blake and Mouton c) Fred Fiedler d) John Kotter

4.Which of the following best knows “how work is done”? a) Leader b) Instructor c) Mentor d) Manager

6. What are the three classes of factors that influence perception? a) Setting, Environment and Motives b) Perceiver, Target and Situation c) Character, Knowledge and Experience d) Personality, Character and Values

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VU RTKz 7.Which is the primary management function in the initial stage of the organizational life cycle? a) Coordinating work activities b) Increasing member motivation c) Obtaining resources d) Improving efficiency

8.Which of the following is NOT the quality of a person having type” A “personality? a) Intense desire to achieve b) Extremely competitive c) Sense of urgency d) More relaxed

9.A deliberate arrangement of people to accomplish some specific purpose is: a) A structure b) A process c) An organization d) An assembly operation 10. Which of the following would NOT be considered an organization? a) Church b) University c) Military unit d) All adults in a given community

Q#2 You wish to hire a person who is innovative, individualistic, versatile, and entrepreneurial. Candidates for this position would ideally have whatclassification on the Myers-Briggs Type Indicator?a. INTJsb. ESTJsc. ENTPsd. ISFPs

Q#3 Motivation is best defined as a process that _____.a. results in a level of effortb. intensifies an individual’s effortsc. accounts for an individual’s efforts toward attaining a goald. meets an individual’s needs

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VU RTKz

Q#7 How would a Theory X manager view employees?a. seeking responsibilityb. needing to be coerced to achieve goalsc. viewing work as a normal daily activityd. exercising self control

10. Research by Fiedler uncovered three contingency dimensions that define the key __________.A. Situational factors for determining leader effectivenessB. Follower factors for determining leader effectivenessC. Leader behavioral style factors for determining leadereffectiveness

E. Situational factors for determining follower effectiveness.

11. Which of the following statements regarding leadership is true?A. All leaders are managers.B. Formal rights enable managers to lead effectively.C. All managers are leaders.D. Non-sanctioned leadership is as important as or more important thanformal influence.

Q#7 Which of the following is an example of downward communication flow?a. suggestion boxesb. envelope attitude surveysc. feedback on job performanced. identifying with and discussing problems with the boss

Q#8. All of the following are examples of downward communication flows except _____.a. managers assigning goalsb. managers informing employees of proceduresc. managers pointing out problems that need attentiond. employees completing attitude surveys

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VU RTKz Q#9 Communication messages that are passed through a big number of people will mostlikely suffer from which of the following?a. disruptionb. distortionc. lack of non-verbal cuesd. decoding

Q#10 The _____ communication network is best illustrated by an unstructured committee.a. wheelb. all-channelc. interpersonald. circle

Q#11 The most effective communication network for facilitating the emergence of a leader is_____.a. chainb. all-channelc. wheeld. direct

Q#12 An informal communication network is typically called a _____.a. gossip mongerb. grapevinec. chaind. free acting system

Q#14 According to Maslow, when does a need stop motivating?a. when it is substantially satisfiedb. it never stops motivatingc. when one returns to a lower level needd. when one chooses to move to a higher level need

Q#20. A Theory Y manager would assume that employees would _____.a. dislike workb. need to be controlled

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VU RTKz c. avoid responsibilityd. exercise self direction

The base of economy has moved from :

Select correct option:

Manufacturing to services

Services to manufacturing

Manufacturing to productivity

Productivity to manufacturing

Question # 2 of 15 ( Start time: 10:13:31 PM ) Total Marks: 1

According to Blake and Mouton, a leader having a 9,1 style fall in which category of leader?

Select correct option:

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Visionary

Laissez-faire

Authority

Effusive

Question # 3 of 15 ( Start time: 10:15:05 PM ) Total Marks: 1

Leaders always depend on their _________.

Select correct option:

Children

Friends

Relatives

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VU RTKz

Followers

Question # 4 of 15 ( Start time: 10:15:37 PM ) Total Marks: 1

Which of the following are the responsibilities of exemplary followers?

Select correct option:

Challenge the leader

Encourage the leader

Defend the leader

All of given options

Question # 5 of 15 ( Start time: 10:17:05 PM ) Total Marks: 1

Which dimension of the Big Five model refers to an individual’s propensity to defer to others?

Select correct option:

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VU RTKz

Conscientiousness

Agreeableness

Extraversion

Feeling

Question # 6 of 15 ( Start time: 10:18:36 PM ) Total Marks: 1

Interpersonal roles include which of the following three roles?

Select correct option:

Disseminating, figurehead and liaison

Figurehead, leader and liaison

Disturbance handler, monitor and entrepreneur

Monitor, resource allocator and negotiator

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VU RTKz

Question # 7 of 15 ( Start time: 10:19:44 PM ) Total Marks: 1

Which of the following best knows “how work is done”?

Select correct option:

Leader

Instructor

Mentor

Manager

Question # 8 of 15 ( Start time: 10:21:00 PM ) Total Marks: 1

What is the most important asset of an organization?

Select correct option:

People

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Money

Building

Machinery

Question # 9 of 15 ( Start time: 10:21:48 PM ) Total Marks: 1

Which of the following statements about personality is correct?

Select correct option:

Personality is always stable

Personality is a part of a person

Personality is an aggregate whole

Personality is for the most part comprised of traits that cannot be measured

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VU RTKz Question # 10 of 15 ( Start time: 10:23:21 PM ) Total Marks: 1

Which of the following are the traits of charismatic leader?

Select correct option:

Self confidence

A vision

The image of a change agent

All of the given options

Question # 11 of 15 ( Start time: 10:24:44 PM ) Total Marks: 1

Which of the following terms describes basic convictions that “a specific mode of conduct or end state of existence is personally or socially preferable to an opposite mode of conduct.”

Select correct option:

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Values

Attitudes

Convictions

Preferences

Question # 12 of 15 ( Start time: 10:26:13 PM ) Total Marks: 1

Which of the following is Not a category of followers with reference to leadership?

Select correct option:

Pragmatic followers

Alienated followers

Conventional followers

Proactive followers

Question # 13 of 15 ( Start time: 10:27:43 PM ) Total Marks: 1

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VU RTKz Which is the primary management function in the initial stage of the organizational life cycle?

Select correct option:

Coordinating work activities

Obtaining resources

Increasing member motivation

Improving efficiency

Question # 14 of 15 ( Start time: 10:29:08 PM ) Total Marks: 1

Which of the following is the best definition of attitude?

Select correct option:

Attitudes indicate how one will react to a given event

Attitudes are the yardstick by which one measures one’s actions

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VU RTKz

Attitudes are the emotional part of an evaluation of some person, object or event

Attitudes are evaluative statements of what one believes about something or someone

Question # 15 of 15 ( Start time: 10:30:37 PM ) Total Marks: 1

How would someone who is described as an ESTJ on the Myers-Briggs Type Indicator best be described?

Select correct option:

As a visionary

As a conceptualizer

As an innovator

As an organizer

Which of the following is the best definition of attitude?

Select correct option:

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VU RTKz

Attitudes are the yardstick by which one measures one’s actions

Attitudes are the emotional part of an evaluation of some person, object or event

Attitudes are evaluative statements of what one believes about something or someone

Which of the following is NOT the quality of a leader?

Select correct option:

Vision

Ability

Enthusiasm

Gender

Which is the primary management function in the initial stage of the organizational life cycle?

Select correct option:

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VU RTKz

Coordinating work activities

Obtaining resources

Increasing member motivation

Improving efficiency

Time Left 86 sec(s)

Question # 4 of 15 ( Start time: 10:11:50 PM ) Total Marks: 1

Which of the following developed the first comprehensive contingency model for leadership?

Select correct option:

Hersey and Blanchard

Blake and Mouton

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VU RTKz

Fred Fiedler

John Kotter

Click here to Save Answ er & Move to Next Question

Question # 5 of 15 ( Start time: 10:13:09 PM ) Total Marks: 1

According to University of Michigan researchers, which type of leaders is associated with higher group productivity and higher job satisfaction?

Select correct option:

Situational

Employee-oriented

Production-oriented

Initiating structure-oriented

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VU RTKz

Click here to Save Answ er & Move to Next Question

Time Left 88 sec(s)

Question # 6 of 15 ( Start time: 10:14:37 PM ) Total Marks: 1

All of the following are classifications on the Myers-Briggs Type Indicator except:

Select correct option:

Extroverted/introverted

Sensing/intuitive

Perceiving/judging

Independent/dependent

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VU RTKz

Question # 7 of 15 ( Start time: 10:15:22 PM ) Total Marks: 1

Which of the following are the responsibilities of exemplary followers?

Select correct option:

Challenge the leader

Encourage the leader

Defend the leader

All of given options

Click here to Save Answ er & Move to Next Question

Question # 8 of 15 ( Start time: 10:16:51 PM ) Total Marks: 1

What does the Meyers-Briggs Type Indicator classification of “E or I” stand for?

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VU RTKz Select correct option:

Extroverted/intuitive

Emotional/introverted

Extroverted/introverted

Emotional/intuitive

Click here to Save Answ er & Move to Next Question

Time Left 88 sec(s)

Question # 9 of 15 ( Start time: 10:18:21 PM ) Total Marks: 1

Who fixes the blame for breakdown?

Select correct option:

Manager

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VU RTKz

Leader

Instructor

Mentor

Click here to Save Answ er & Move to Next Question

Question # 10 of 15 ( Start time: 10:18:50 PM ) Total Marks: 1

According to Blake and Mouton, a leader having a 9,1 style fall in which category of leader?

Select correct option:

Visionary

Laissez-faire

Authority

Effusive

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VU RTKz

Question # 11 of 15 ( Start time: 10:20:11 PM ) Total Marks: 1

Which of the following is NOT generally true?

Select correct option:

Satisfied workers are productive workers

Productive workers are satisfied workers

Satisfaction is the major determinant of a worker’s Organizational Citizenship Behavior

Satisfaction comes down to fairness of outcomes, treatments or procedures

Question # 12 of 15 ( Start time: 10:21:24 PM ) Total Marks: 1

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VU RTKz How would someone who is described as an ESTJ on the Myers-Briggs Type Indicator best be described?

Select correct option:

As a visionary

As a conceptualizer

As an innovator

As an organizer

Click here to Save Answ er & Move to Next Question

(s)

Question # 13 of 15 ( Start time: 10:22:06 PM ) Total Marks: 1

Which of the following is not true of charismatic leaders?

Select correct option:

They have a vision and the ability to articulate the vision

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VU RTKz

They have behavior that is unconventional

They are willing to take high personal risk

They exhibit behaviors that are consistent with their followers’ behaviors

Click here to Save Answ er & Move to Next Question

Question # 1 of 15 ( Start time: 10:12:20 PM ) Total Marks: 1 The base of economy has moved from : Select correct option:

Manufacturing to servicesServices to manufacturingManufacturing to productivityProductivity to manufacturing

Question # 2 of 15 ( Start time: 10:13:31 PM ) Total Marks: 1 According to Blake and Mouton, a leader having a 9,1 style fall in which category of leader? Select correct option:

VisionaryLaissez-faire Authority Effusive

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VU RTKz

Question # 4 of 15 ( Start time: 10:15:37 PM ) Total Marks: 1 Which of the following are the responsibilities of exemplary followers? Select correct option:

Challenge the leaderEncourage the leaderDefend the leaderAll of given options

Question # 13 of 15 ( Start time: 10:27:43 PM ) Total Marks: 1 Which is the primary management function in the initial stage of the organizational life cycle? Select correct option:

Coordinating work activitiesObtaining resourcesIncreasing member motivationImproving efficiency

MIDTERM EXAMINATION

MGMT623- Leadership & Team Management - MGMT623 (alt. code=HRM623)

Question No: 1 ( Marks: 1 ) - Please choose one

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VU RTKz

Leadership is best defined as ____________.

► The ability to influence a group in goal achievement

► Keeping order and consistency in the midst of change

► Implementing the vision and strategy provided by management

► Coordinating and staffing the organization and handling day-to-day problems

Question No: 2 ( Marks: 1 ) - Please choose one

Which management roles include entrepreneur, disturbance handler, resource allocator and negotiator?

► Interpersonal

► Informational

► Decisional

► None of the given options

Question No: 3 ( Marks: 1 ) - Please choose one

Information roles include which of the following three roles?

► Disseminating, figurehead and liaison

► Monitor, resource allocator and negotiator

► Disturbance handler, monitor and entrepreneur

► Monitor ,disseminator and spokesperson

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VU RTKz Question No: 4 ( Marks: 1 ) - Please choose one

Decisional roles include which of following three roles?

► Entrepreneur, disturbance handler and resource allocator

► Disseminating, figurehead and liaison

► Monitor resource allocator and negotiator

► Disturbance handler, monitor and entrepreneur

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following is Not true about decision processes in organizations?

► Major decisions are made in an orderly, rational manner

► Decision processes are prolonged for important decisions

► Decision processes are to some extent political

► Major decisions may result from a series of small, incremental choices

Question No: 6 ( Marks: 1 ) - Please choose one

A situation in which one can influence on the group member or in the organization is called:

► Exposure

► Experience

► Position

► Action

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VU RTKz Question No: 7 ( Marks: 1 ) - Please choose one

Someone subscribing to theory X would agree with which of the following statements?

► Individuals are dominated by Maslow’s lower level needs

► Individuals are dominated by Maslow’s higher level needs

► Individuals are not clearly dominated by any particular level of Maslow’s hierarchy of needs

► Individuals are in reality independent of Maslow’s hierarchy of needs

Question No: 8 ( Marks: 1 ) - Please choose one

The quality of a leader to foresee an organization’s position is called:

► Mission

► Vision

► Goal

► Objective

Question No: 9 ( Marks: 1 ) - Please choose one

To achieve goals, leaders need which of the following factors?

► Stamina

► Energy

► Health

► All of the given options

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VU RTKz Question No: 10 ( Marks: 1 ) - Please choose one

The degree to which job assignments are procedurized is classified in the Fiedler model as _____.

► Leader-member relations

► Initiating structure

► Task orientation

► Task structure

Question No: 11 ( Marks: 1 ) - Please choose one

According to which of the following leadership styles the main role of the leader is to facilitate and communicate?

► Telling

► Selling

► Participating

► Delegating

Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following can be the best description of high LPC leader?

► Very critical of coworkers with whom it is difficult to work

► Very participative when making decisions about the work

► Less likely to be effective as a leader in most situations

► Has a primary motivation to maintain cooperative relationships

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VU RTKz Question No: 13 ( Marks: 1 ) - Please choose one

Which type of leadership focus on rewards in exchange for motivation, productivity effective task accomplishment?

► Transactional leadership

► Transformational leadership

► Charismatic leadership

► Visionary leadership

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following is an environmental force that shapes personality?

► Genetic inheritance

► Gender

► Height

► Experience

Question No: 15 ( Marks: 1 ) - Please choose one

The belief that “violence is wrong” is an evaluative statement. Such an opinion falls in which component of an attitude.

► Cognitive

► Effective

► Reflective

► Behavioral

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VU RTKz Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following statements would have been most likely made by an employee with a high degree of job involvement?

► “My skills make me exceptionally valuable to the company .”

► “I’m a harder worker than most of my colleagues, even to the degree I am carrying some of the lazier ones.”

► “It felt great to get promoted; I guess the guys upstairs really did appreciate the way I had been running things.”

► "I love my job, it is engaging, well-paid, and low pressure enough that I don’t have to be always worrying about it in my time off.”

Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following is true regarding the relationship between satisfaction and absenteeism?

► There is a consistent positive relationship between the two

► There is a consistent negative relationship between the two

► There is a curvilinear relationship between the two

► When fairness is controlled for, there is a direct relationship between the two

Question No: 18 ( Marks: 1 ) - Please choose one

Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside?

► The perceivers

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VU RTKz ► The target

► The timing

► The context

Question No: 20 ( Marks: 1 ) - Please choose one

According to Sheila Murray, which of the following is Not true?

► Leaders have a mission

► Leaders are big thinkers

► Leaders avoid risk

► Leaders use power wisely

Question No: 21 ( Marks: 1 ) - Please choose one

Which of the following is the power to give positive benefit or rewards?

► Reward Power

► Coercive power

► Expert power

► Referent power

Question No: 22 ( Marks: 1 ) - Please choose one

Which employee trait is Least likely to facilitate effective empowerment?

► High need for achievement

► External locus of control orientation

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VU RTKz ► High self acceptance

► Relevant technical knowledge

Question No: 23 ( Marks: 1 ) - Please choose one

Which level of Maslow’s hierarchy of needs deals with satisfying one’s hunger, thirst, and need for sex?

► Safety

► Physiological

► Social

► Esteem

Question No: 24 ( Marks: 1 ) - Please choose one

According to Maslow, when does a need stop motivating?

► When it is substantially satisfied

► It never stops motivating

► When one returns to a lower level need

► When one chooses to move to a higher level need

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following were considered higher-order needs by Maslow?

► Safety, social, esteem

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VU RTKz ► Esteem, self-actualization,safety

► Social, esteem, self-actualization

► Physiological, safety, social

Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following is a need theory of motivation?

► Maslow’s need hierarchy theory

► Alderrfer’s ERG theory

► Two factor theory

► All of the given options

Question No: 27 ( Marks: 1 ) - Please choose one

In a crisis situation, effective leaders are likely to:

► Consult with subordinates

► Reduce their exposure

► Act more decisively

► None of the given options

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following processes is emphasized in the definition of leadership?

► Influencing followers to have complete trust in the leader

► Motivating followers to do more than they initially expected

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VU RTKz ► Facilitating collective efforts to accomplish shared objectives

► Empowering each follower to become self reliant

Question # 1 of 15 ( Start time: 05:19:32 AM ) Total Marks: 1 Which of the following is NOT an important issue relating to goal-setting theory? Select correct option:

Goal specificity Equity among co-workers Feedback Defining the goal

Question # 2 of 15 ( Start time: 05:19:55 AM ) Total Marks: 1 Group behavior, power, and conflict are central areas of study for _____________. Select correct option:

Sociologists Anthropologists Social psychologists Operations analysts

Question # 3 of 15 ( Start time: 05:20:15 AM ) Total Marks: 1 When a bank robber points a gun at a bank employee, his base of power is: Select correct option:

Coercive Punitive Positional Authoritative

Question # 4 of 15 ( Start time: 05:21:01 AM ) Total Marks: 1 The managers of a multinational company are located in Taiwan, India, Brazil, and the United States. Which group decision-making technique seems most reasonable for this organization? Select correct option:

A postal service interaction A brainstorming session A nominal group An electronic meeting

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VU RTKz Question # 5 of 15 ( Start time: 05:21:29 AM ) Total Marks: 1 What do we call it when we judge someone on the basis of our perception of the group to which he/she belongs? Select correct option:

Stereotyping Categorizing Halo effect Prototyping

Question # 6 of 15 ( Start time: 05:22:47 AM ) Total Marks: 1 Sana is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Sana most likely using? Select correct option:

Contrast effect Halo effect Stereotyping Projection

Question # 7 of 15 ( Start time: 05:23:05 AM ) Total Marks: 1 When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising which of the following power? Select correct option:

Legitimate Coercive Reward Personal

Question # 8 of 15 ( Start time: 05:23:27 AM ) Total Marks: 1 According to Robert Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess _____________ skills. Select correct option:

Technical Leadership Problem-solving Conceptual

Question # 9 of 15 ( Start time: 05:23:46 AM ) Total Marks: 1 Which of the following statements best characterizes self-managed teams? Select correct option:

Their team members often have low levels of job satisfaction

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VU RTKz Their team members prefer to work alone Their productivity is generally low They perform poorly during times of employee layoffs

Question # 10 of 15 ( Start time: 05:25:09 AM ) Total Marks: 1 Which of the following theory is proposed by Clayton Alderfer? Select correct option:

Theory X and Theory Y Hierarchy of Needs ERG Theory Theory Z

Question # 11 of 15 ( Start time: 05:26:00 AM ) Total Marks: 1 Adil wants to get credit from the bank but bank can not approve credit to him because of past slow pay record. The bank manager and Adil meet and agree on a win-win solution that meets the need of both parties by involving a guarantee that will ensure payment if not made with in prescribed period. This is an example of Select correct option:

Compromising intention Accommodating intention Distributive negotiation Integrative negotiation

Question # 12 of 15 ( Start time: 05:27:25 AM ) Total Marks: 1 While managing political behaviors in organization, the manager requires discouraging: Select correct option:

Negotiation Relationships Self interest Dialogue

Question # 13 of 15 ( Start time: 05:28:44 AM ) Total Marks: 1 Determining how tasks are to be grouped is part of which management function? Select correct option:

Planning Leading Controlling Organizing

Question # 14 of 15 ( Start time: 05:29:11 AM ) Total Marks: 1 Which of the following types of networks is most likely to promote accuracy?

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VU RTKz Select correct option:

Chain Direct Wheel All-channel

Question # 15 of 15 ( Start time: 05:30:30 AM ) Total Marks: 1 Ahmed believes that men perform better in oral presentations than women. What shortcut has been used in this case? Select correct option:

The halo effect The contrast effect Projection StereotypingRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Today’s managers understand that the success of any effort at improving quality and productivity must include _____.Select correct option:Select correct option: Quality management programsCustomer service improvementsEmployee’s participationManufacturing simplification

Which of the following leadership behaviors are identified by the path-goal theory?Select correct option:Supportive, employee-oriented, laissez-faire and participativeAchievement-oriented, supportive, humanistic, and directiveParticipative, achievement-oriented, directive, and supportiveDirective, participative, supportive, and laissez-faire

Mr. Ehsan, Manager ABC Company found that skills of workers and machinery used by them as compared to the competitors in the market are obsolete within a year, which type of challenge ABC Company is facing?Select correct option:Globalization and CultureHigh Quality and Low QualityRapid Pace of ChangeMultiple Stakeholders

In which stage of the conflict process does conflict become visible?Select correct option:IlluminationIntentions

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VU RTKz BehaviorCognition

What sort of goals does Management By Objectives (MBO) emphasize?Select correct option:Tangible, verifiable and measurableAchievable, controllable and profitableChallenging, emotional and constructiveHierarchical, attainable and effective

Which of the following would be least likely to pose a barrier to cross-cultural communications?Select correct option:Tone differenceWord connotationsPolitical correctnessDifferences among perceptions

____________ refers to the network of personal and social relations that is developed spontaneously between people associated with each other.Select correct option:Formal organizationInformal organizationBusiness organizationGovernment organization

The cognitive process through which an individual selects, organizes but misinterprets environmental stimuli is known as_________Select correct option:PerceptionProjectionSelective PerceptionMis-Perception

Mr.Fahad's one-day salary was deducted because of his uninformed leave, as he was already warned about this behavior. It is an example of which method of shaping behaviors?Select correct option:ReinforcementPositive ReinforcementPunishmentNegative Reinforcement

The more consistent a behavior, the more the observer is inclined to ___.Select correct option:Attribute it to interpretation

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VU RTKz Attribute it to internal causesAttribute it to consensusAttribute it to external causes

People with which type of personality trait commonly make poor decisions because they make them too fast?Select correct option:

Type AsType BsSelf-monitorsExtroverts

Which of the following is an environmental force that shapes personality?Select correct option

GenderHeightBrain sizeExperience

Factors other than satisfaction that impact one’s decision to leave a current job include all of the following EXCEPT:Select correct option:

Labor market conditionsLength of tenure with the organizationExpectations about alternative job opportunitiesOrganizational citizenship behavior

Hanif is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Hanif has decided that if he just waits, conditions will improve. Henry’s approach to this problem is termed as:Select correct option:

ExitVoiceLoyaltyNeglect

Sadaf has a low absenteeism rate. She takes responsibility for his health and has good health habits. She is likely to have a(an):Select correct option:

Internal locus of controlExternal locus of control

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VU RTKz Core locus of controlHigh emotional stability levelRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Question # 9 of 15 ( Start time: 09:49:38 PM ) Total Marks: 1A high score in which dimension of the Big Five model predicts good job performance for all occupational groups?Select correct option:AgreeablenessConscientiousnessEmotional stabilityOpenness to experience

Question # 10 of 15 ( Start time: 09:50:11 PM ) Total Marks: 1Usman is an action-oriented person who shows initiative and persists determinedly to change things. Which of the following best describe his personality?Select correct option:ProactiveAggressiveIntrovertNonassertive

Question # 11 of 15 ( Start time: 09:51:27 PM ) Total Marks: 1Sabohi has a job which pays an excellent salary. She has a good relationship with her peers and her supervisors. She also likes the fact that the company policy fits well with what she personally believes, and that she has received considerable recognition for her achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Sabohi loves her job?Select correct option:High compensationGood nature of peer relationshipsGood nature of supervisor relationshipsRecognition for her achievements

Question # 12 of 15 ( Start time: 09:52:39 PM ) Total Marks: 1In the communication process, which of the following steps occurs first?Select correct option:TransmittingDecodingEncodingUnderstanding

Question # 13 of 15 ( Start time: 09:53:14 PM ) Total Marks: 1The CEO of an engineering firm noticed a great deal of difference between the styles of the various department directors. He noticed that some are more charismatic and enthusiastic than others. In identifying this difference, he is looking at the directors’ ______________

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VU RTKz Select correct option:BehaviorsTraitsPersonalitiesAttitudes

Question # 14 of 15 ( Start time: 09:54:02 PM ) Total Marks: 1Which of the following network structure requires high emergence of leadership?Select correct option:WheelChainAll-channelDiverse

Question # 15 of 15 ( Start time: 09:55:08 PM ) Total Marks: 1The Big Five Model of Personality contains all of the following dimensions EXCEPT:Select correct option:ExtroversionIntroversionEmotional stabilityAgreeableness

Individuals with a high need to achieve prefer all of the following EXCEPT:Select correct option:

Job situations with personal responsibilityA high degree of riskOvercoming obstaclesPersonal empowerment

Positive Mood includes all the following feelings EXCEPT:Select correct option:

ExcitementEnthusiasmHostilityOverjoy

Which of the following statements is NOT true?Select correct option:

Satisfied employees are likely to be more productiveDissatisfied employees are more likely to miss workSatisfied employees increase customer satisfaction and loyaltyThe most effective way to improve job satisfaction is a raise in pay

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VU RTKz Which of the following term is used to describe broad range of feelings that people experience?Select correct option:

MoodAffectEmotionEmotional Intelligence

Today’s managers understand that the success of any effort at improving quality and productivity must include ___.Select correct option:

Quality management programsCustomer service improvementsEmployee’s participationManufacturing simplification

Which of the following is an important moderator of the satisfaction-turnover relationship?Select correct option:

Organization’s cultureManagement styleEmployee’s level of performanceEmployee’s values and attitudes

The most important aspect of power is probably that it: Select correct option:

Involves controlTends to corrupt peopleIs counterproductiveIs a function of dependency?

What is the last step in Rational decision making model?Select correct option:

Identifying the decision criteriaSelecting the best alternativeDefining the problemEvaluating the alternatives

When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising which of the following power? Select correct option:

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VU RTKz LegitimateCoerciveRewardPersonal

Ali wants to buy a motor bike. He goes to the showroom and sees different models of bikes. He likes one of them very much and wants to purchase it. He asks the price from dealer which is more then his range. Both of them then negotiate over price. This is an example of: Select correct option:

BATNADistributive negotiationIntegrative negotiationThird party negotiation

The Big Five Model of Personality contains all of the following dimensions EXCEPT: Select correct option:

ExtroversionIntroversionEmotional stabilityAgreeableness

Which of the following is the term used to refer to establishing effective relationships with key people inside and/or outside an organization?Select correct option:

NetworkingPolitickingInterest groupLobbying

Your organization is considering the use of group decision making. What do you think will be the advantage of group decision making?Select correct option:

Group decision making will be fasterGroup discussions will be shared equallyThere will be increased acceptance of the decisionGroup decision making will be very costly

The organizations offer employee stock ownership programs to gain which of the following benefit?Select correct option:

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VU RTKz Increasing employee satisfactionReducing salariesReducing stressIncreasing productivityRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Question # 1 of 15 ( Start time: 10:12:52 PM ) Total Marks: 1Which of the following is the most important criterion in determining whether conflict is functional or dysfunctional?Select correct option:

Overall moraleTurnover ratesAbsenteeism levelsPerformance

Question # 2 of 15 ( Start time: 10:14:01 PM ) Total Marks: 1After which stage of group development the group formed a common set of expectations of member behaviors?Select correct option:

NormingStormingMaturationForming

Question # 3 of 15 ( Start time: 10:15:23 PM ) Total Marks: 1______________ refers to manager's mental ability to analyze and diagnose complex situations.Select correct option:

Human SkillManagerial SkillConceptual SkillTechnical Skill

Question # 4 of 15 ( Start time: 10:16:04 PM ) Total Marks: 1Organizational part having legitimacy and official recognition is calledSelect correct option:

Non Governmental OrganizationFormal OrganizationInternational OrganizationInformal Organization

Question # 5 of 15 ( Start time: 10:16:37 PM ) Total Marks: 1

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VU RTKz According to attribution theory, which of the following is an example of externally caused behavior?Select correct option:

An employee is late because of a flat tireAn employee was promoted because of his abilitiesAn employee was fired because he slept on the jobAn employee was promoted because he was hard working

Question # 6 of 15 ( Start time: 10:17:42 PM ) Total Marks: 1An OB study would be least likely to be used to focus on which of the following problems?Select correct option:

An increase in absenteeism at a certain companyA fall in productivity in one shift of a manufacturing plantA decrease in sales due to growing foreign competitionExcessive turnover in volunteer workers at a non-profit organization

Question # 7 of 15 ( Start time: 10:18:27 PM ) Total Marks: 1Which of the following factors make it imperative that organizations be fast and flexible?Select correct option:

TemporarinessCorporate excessAdvances in corporate strategyGlobalization

Question # 8 of 15 ( Start time: 10:19:19 PM ) Total Marks: 1Which of the following is NOT consistent with rational decision-making?Select correct option:

ConsistencyValue-maximizingRestraintsRanking of criteria

Question # 9 of 15 ( Start time: 10:19:50 PM ) Total Marks: 1Conflict a mother feels between being a friend to their children and also being a disciplinarian explains which of the following type of conflict?Select correct option:

Intergroup ConflictInterpersonal ConflictInterrole Conflict

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VU RTKz Intrarole Conflict

Question # 10 of 15 ( Start time: 10:21:02 PM ) Total Marks: 1Which of the following terminal values was ranked as the most important by executives?Select correct option:

FreedomSelf-respectFamily securitySocial security

Question # 11 of 15 ( Start time: 10:21:35 PM ) Total Marks: 1Determining how tasks are to be grouped is part of which management function?Select correct option:

PlanningLeadingControllingOrganizing

Question # 12 of 15 ( Start time: 10:22:13 PM ) Total Marks: 1The two parties eventually agree to ask M.S Qureshi, an attorney and trusted friend, to help them informally to solve their problem. Sam's role is that of a(n):Select correct option:

MediatorArbitratorConciliatorConsultant

Question # 13 of 15 ( Start time: 10:23:24 PM ) Total Marks: 1Individuals with a high need to achieve prefer all of the following EXCEPT:Select correct option:

Job situations with personal responsibilityA high degree of riskOvercoming obstaclesPersonal empowerment

Question # 14 of 15 ( Start time: 10:24:07 PM ) Total Marks: 1Miss Manaal, HR Executive of XYZ company, rejected all those candidates who graduated from ABC University. It is an example of:Select correct option:

Projection

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VU RTKz Selective PerceptionStereotypingHalo effect

Question # 15 of 15 ( Start time: 10:24:34 PM ) Total Marks: 1The study which enables us to learn about human beings, their activities and societies is known asSelect correct option:

Political ScienceSociologyAnthropologyOrganizational BehaviorRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Question # 1 of 15 ( Start time: 10:26:23 PM ) Total Marks: 1Which of the following is NOT a step in the negotiation process?Select correct option:

Definition of ground rulesClarification and justificationProcess evaluationPreparation and planning

Question # 2 of 15 ( Start time: 10:27:13 PM ) Total Marks: 1Usman is an action-oriented person who shows initiative and persists determinedly to change things. Which of the following best describe his personality?Select correct option:

ProactiveAggressiveIntrovertNonassertive

Question # 3 of 15 ( Start time: 10:28:42 PM ) Total Marks: 1Which is NOT a type of conflict identified by the interactionist view?Select correct option:

OrganizationalRelationshipProcessInstitutional

Question # 4 of 15 ( Start time: 10:29:10 PM ) Total Marks: 1Rater Errors comprised of the following EXCEPT:Select correct option:

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VU RTKz Central TendencyLeniencyMis-perceptionHarshness

Question # 5 of 15 ( Start time: 10:30:20 PM ) Total Marks: 1Which of the following factors make it imperative that organizations be fast and flexible?Select correct option:

TemporarinessCorporate excessAdvances in corporate strategyGlobalization

Question # 6 of 15 ( Start time: 10:30:45 PM ) Total Marks: 1Management functions of planning, organizing, leading and controlling were first classified by:Select correct option:

Henry MintzebergHenri FayolMarry ParkerStephen Covey

Question # 7 of 15 ( Start time: 10:31:02 PM ) Total Marks: 1Using operant conditioning, which of the following is NOT a method that can be used to change behavior?Select correct option:

Negative reinforcementPunishmentCounselingPositive reinforcement

Question # 8 of 15 ( Start time: 10:31:45 PM ) Total Marks: 1Which of the following network structure requires high emergence of leadership?Select correct option:

WheelChainAll-channelDiverse

Question # 9 of 15 ( Start time: 10:31:59 PM ) Total Marks: 1The managers of a multinational company are located in Taiwan, India, Brazil, and

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VU RTKz the United States. Which group decision-making technique seems most reasonable for this organization?Select correct option:

A postal service interactionA brainstorming sessionA nominal groupAn electronic meeting

Question # 10 of 15 ( Start time: 10:32:29 PM ) Total Marks: 1Which of the following is NOT an important issue relating to goal-setting theory?Select correct option:

Goal specificityEquity among co-workersFeedbackDefining the goal

Question # 11 of 15 ( Start time: 10:33:02 PM ) Total Marks: 1In the following steps in decision making, which would come first?Select correct option:

Generate alternativesRating of alternativeMake a choiceImplement the decision

Question # 12 of 15 ( Start time: 10:34:28 PM ) Total Marks: 1Which of the following types of teams would most likely empower its team members to make work-related decisions?Select correct option:

TechnicalSelf-managedProblem-solvingManagement

Question # 13 of 15 ( Start time: 10:35:26 PM ) Total Marks: 1Which of the following terminal values was ranked as the most important by executives?Select correct option:

FreedomSelf-respectFamily securitySocial security

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VU RTKz Question # 14 of 15 ( Start time: 10:35:59 PM ) Total Marks: 1Which of the following statements is true pertaining to the role of personality traits in negotiations?Select correct option:

Charming personalities quickly resolve the conflictsCompetent individuals make excellent negotiationsExtraverts are less effective negotiators than introvertsIndividuals with an internal locus of control are better negotiators

Question # 15 of 15 ( Start time: 10:37:30 PM ) Total Marks: 1An OB study would be least likely to be used to focus on which of the following problems?Select correct option:

An increase in absenteeism at a certain companyA fall in productivity in one shift of a manufacturing plantA decrease in sales due to growing foreign competitionExcessive turnover in volunteer workers at a non-profit organizationRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Question # 1 of 15 ( Start time: 10:39:25 PM ) Total Marks: 1 Some individuals promote their image by describing others with whom they are associated in a positive light. These individuals are using which of the following impression management technique? Select correct option:

Conformity Flattery Association Self-promotion

Question # 2 of 15 ( Start time: 10:40:54 PM ) Total Marks: 1 Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills? Select correct option:

Technical, decisional and interpersonal Technical, human, and conceptual Interpersonal, informational and decisional Conceptual, communication and networking

Question # 3 of 15 ( Start time: 10:41:25 PM ) Total Marks: 1 Characteristics such as age, gender and marital status are known as _______________ Select correct option:

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VU RTKz Psychographic characteristics Biographical characteristics Geographical characteristics Behavioral characteristics

Question # 4 of 15 ( Start time: 10:41:56 PM ) Total Marks: 1 Ali believes that he received an appropriate salary increase this year but he does not believe that the company’s methods for determining salary increases were fair. He believes that there is a problem with the firm’s ___ justice. Select correct option:

Interpersonal Distributive Equity Procedural

Question # 5 of 15 ( Start time: 10:42:53 PM ) Total Marks: 1 Which one of the following words is the best synonym for “ability”, as the term is used in organizational behavior? Select correct option:

Motivation Capacity Experience Wisdom

Question # 6 of 15 ( Start time: 10:43:23 PM ) Total Marks: 1 Saad comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of : Select correct option:

Coalitions Consultation Legitimacy Pressure

Question # 8 of 15 ( Start time: 10:50:19 PM ) Total Marks: 1 Which of the following is not one of the four primary management functions? Select correct option:

Planning Staffing Organizing Leading

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VU RTKz Question # 9 of 15 ( Start time: 10:50:50 PM ) Total Marks: 1 People with which type of personality trait commonly make poor decisions because they make them too fast? Select correct option:

Type As Type Bs Self-monitors Extroverts

Question # 10 of 15 ( Start time: 10:52:07 PM ) Total Marks: 1 Achievements, Honesty, Fairness and Concern for other are related with _________ Values Select correct option:

Personal Work Instrumental Terminal

Question # 11 of 15 ( Start time: 10:53:31 PM ) Total Marks: 1 Which of the following would be least likely to pose a barrier to cross-cultural communications? Select correct option:

Tone difference Word connotations Political correctness Differences among perceptions

Question # 12 of 15 ( Start time: 10:54:18 PM ) Total Marks: 1 Job satisfaction is best described as __________. Select correct option:

A result A value An attitude A discipline

Question # 13 of 15 ( Start time: 10:55:42 PM ) Total Marks: 1 How is the satisfying decision maker best characterized? Select correct option:

As using rationality As using bounded rationality

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VU RTKz As affected by anchoring bias As relying on others to make decisionsRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Question # 1 of 15 ( Start time: 11:10:31 PM ) Total Marks: 1Individuals with a high need to achieve prefer all of the following EXCEPT:Select correct option:

Job situations with personal responsibilityA high degree of riskOvercoming obstaclesPersonal empowerment

Question # 2 of 15 ( Start time: 11:10:59 PM ) Total Marks: 1Asma has composed a list of concerns along with her suggestions for improving conditions. Asma is dealing with her dissatisfaction through ___.Select correct option:

ExitVoiceLoyaltyNeglect

Question # 3 of 15 ( Start time: 11:11:56 PM ) Total Marks: 1Political behaviors usually __________________.Select correct option:

Are counterproductive to individual goalsAre seen only in large organizationsAre expected as part of each job requirementLie outside of an individual’s specified job requirements

Question # 4 of 15 ( Start time: 11:13:07 PM ) Total Marks: 1Which of the following option shows the quality of continuing steadily despite of problems or difficulties?Select correct option:

PersistenceIntensityDirectionMeditation

Question # 7 of 15 ( Start time: 11:15:26 PM ) Total Marks: 1Your company’s director of human resources suggests that the problem with the recruitment process is not the interviewers, but rather the fact that the interviewers lack a clear understanding of the traits and skills required for each position. Which type of team would be most likely to assemble to compile a list of the required skills?

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VU RTKz Select correct option:

Virtual teamSelf-managed teamTask forceProblem-solving team

Question # 8 of 15 ( Start time: 11:16:16 PM ) Total Marks: 1What is the last step in the Rational Decision-Making Model?Select correct option:

Developing alternativesCollecting relevant dataWeighing the decision criteriaComputing the optimal decision

Question # 9 of 15 ( Start time: 11:16:57 PM ) Total Marks: 1Asifa telephones her mother to inform that she will come late from college because of late practical. In this communication process, telephone is the:Select correct option:

ReceiverMediumMessageDecoder

Question # 10 of 15 ( Start time: 11:17:24 PM ) Total Marks: 1If you wish to emphasize the importance of making decisions consistent with fundamental liberties and privileges, the focus of your teaching will also be on which of the following?Select correct option:

UtilitarianismJusticeRightsPrivilege

Question # 11 of 15 ( Start time: 11:18:50 PM ) Total Marks: 1While managing political behaviors in organization, the manager requires discouraging:Select correct option:

NegotiationRelationshipsSelf interestDialogue

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VU RTKz Question # 12 of 15 ( Start time: 11:19:26 PM ) Total Marks: 1All of the following are true about learning EXCEPT that it :Select correct option:

Can have a very short durationRequires a change in behaviorRequires some form of experienceAffects aptitude

Question # 13 of 15 ( Start time: 11:20:15 PM ) Total Marks: 1Which of the following is not considered as a characteristic of organizations?Select correct option:

Social entitiesGoal orientedClosed systemDeliberately structured

Question # 14 of 15 ( Start time: 11:20:34 PM ) Total Marks: 1When all communication is channeled through one person, which of the following communication network exists?Select correct option:

DirectChainLateralWheel

Question # 15 of 15 ( Start time: 11:21:02 PM ) Total Marks: 1Which of the following is not one of the four primary management functions?Select correct option:

PlanningStaffingOrganizingLeadingRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

___ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity. Select correct option:

Workforce diversityAffirmative actionOrganizational cultureOperational homogeneity

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VU RTKz You have been assigned the task of setting up a work team for a software development project. The team must operate very quickly to meet stringent deadlines and as the quality of the project depends highly on Team’s output, so it must also work very accurately. Which of the following communication network structures should you choose for this team? Select correct option:

ChainWheelGrapevine All-channel

The study which enables us to learn about human beings, their activities and societies is known as Select correct option:

Political ScienceSociologyAnthropologyOrganizational Behavior

The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes which of the following component of an attitude? Select correct option:

Cognitive AffectiveBehavioralReflective

Which of the following is not a core topic of organizational behavior? Select correct option:

MotivationAttitude developmentConflictResource allocation

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of _____________study. Select correct option:

OrganizationalIntuitive Theoretical

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VU RTKz Systematic

Asifa telephones her mother to inform that she will come late from college because of late practical. In this communication process, telephone is the: Select correct option:

Receiver Medium Message Decoder

Organizational part having legitimacy and official recognition is called Select correct option:

Non Governmental OrganizationFormal OrganizationInternational OrganizationInformal Organization

Barriers to Social perception includes all EXCEPT: Select correct option:

Halo effectStereotypingProjectionSelective Perception

Mr.Fahad's one day salary was deducted because of his uninformed leave, as he was already warned about this behavior. It is an example of which method of shaping behaviors? Select correct option:

ReinforcementPositive ReinforcementPunishmentNegative Reinforcement

Mr. Ehsan, Manager ABC Company found that skills of workers and machinery used by them as compared to the competitors in the market are obsolete within a year, which type of challenge ABC Company is facing? Select correct option:

Globalization and CultureHigh Quality and Low QualityRapid Pace of ChangeMultiple Stakeholders

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VU RTKz Sabohi has a job which pays an excellent salary. She has a good relationship with her peers and her supervisors. She also likes the fact that the company policy fits well with what she personally believes, and that she has received considerable recognition for her achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Sabohi loves her job? Select correct option:

High compensationGood nature of peer relationshipsGood nature of supervisor relationshipsRecognition for her achievements

Adil wants to get credit from the bank but bank can not approve credit to him because of past slow pay record. The bank manager and Adil meet and agree on a win-win solution that meets the need of both parties by involving a guarantee that will ensure payment if not made with in prescribed period. This is an example of Select correct option:

Compromising intention Accommodating intentionDistributive negotiation Integrative negotiation

Saad comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of : Select correct option:

Coalitions Consultation Legitimacy PressureRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Question # 1 of 15 ( Start time: 11:52:11 PM ) Total Marks: 1 The more consistent a behavior, the more the observer is inclined to ___. Select correct option:

Attribute it to interpretation Attribute it to internal causes Attribute it to consensus Attribute it to external causes

Question # 2 of 15 ( Start time: 11:53:21 PM ) Total Marks: 1 Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is able to retain and recall past experience. He is able in which of the following dimensions of intellectual ability?

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VU RTKz Select correct option:

Memory Number Aptitude Deductive Reasoning Perceptual speed

Question # 3 of 15 ( Start time: 11:54:40 PM ) Total Marks: 1 Which of the following is the most important criterion in determining whether conflict is functional or dysfunctional? Select correct option:

Overall morale Turnover rates Absenteeism levels Performance

Question # 4 of 15 ( Start time: 11:55:42 PM ) Total Marks: 1 In Maslow's Hierarchy of needs, the individual's sence of belonging and love is classified in which of the following needs? Select correct option:

Self-Actualization Needs Esteem Needs Safety Needs Social Needs

Question # 5 of 15 ( Start time: 11:56:45 PM ) Total Marks: 1 Hanif is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Hanif has decided that if he just waits, conditions will improve. Henry’s approach to this problem is termed as: Select correct option:

Exit Voice Loyalty Neglect

Question # 6 of 15 ( Start time: 11:57:43 PM ) Total Marks: 1 Which of the following answer choices is the best definition of attitude? Select correct option:

Attitudes are the yardstick by which one measures one’s actions Attitudes are the emotional part of an evaluation of some person, object or event Attitudes are evaluative statements of what one believes about something

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VU RTKz or someone Attitudes are a measure of how the worth of an object, person or event is evaluated

Question # 7 of 15 ( Start time: 11:59:11 PM ) Total Marks: 1 Workers in Pakistan are entitled to receive pension, medical facilities and gratuity come under: Select correct option:

Human Rights Moral Rights Legal Rights Personal RightsRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Question # 1 of 15 ( Start time: 12:02:59 AM ) Total Marks: 1Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have which of the following power?Select correct option:

PersonalReferentExpertLegitimate

Question # 2 of 15 ( Start time: 12:04:23 AM ) Total Marks: 1The more consistent a behavior, the more the observer is inclined to ___.Select correct option:

Attribute it to interpretationAttribute it to internal causesAttribute it to consensusAttribute it to external causes

Question # 3 of 15 ( Start time: 12:05:05 AM ) Total Marks: 1Why most organizations develop multiple suppliers rather than give their business to only one?Select correct option:

To increase knowledge and informationTo develop interdependenceTo reduce dependency To maximize power

Question # 4 of 15 ( Start time: 12:05:40 AM ) Total Marks: 1Which of the following is NOT an individual factor related to political behavior?Select correct option:

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VU RTKz Organizational investmentPerceived job alternativesZero-sum reward practicesLevel of self-monitoring

Question # 5 of 15 ( Start time: 12:07:06 AM ) Total Marks: 1The categories of causes or sources of conflict include all of the following EXCEPT:Select correct option:

CommunicationStructureGroup interactionPersonal variables

Question # 6 of 15 ( Start time: 12:08:31 AM ) Total Marks: 1Sana is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Sana most likely using?Select correct option:

Contrast effectHalo effectStereotypingProjection

Question # 7 of 15 ( Start time: 12:09:32 AM ) Total Marks: 1Which one of the following is NOT implied in the definition of power?Select correct option:

InfluencePotentialDependencyActualization

Question # 8 of 15 ( Start time: 12:10:26 AM ) Total Marks: 1Which of the following statements about the determinants of personality is true?Select correct option:

Personality appears to be a result of external factorsPersonality appears to be a result of mainly hereditary factorsPersonality appears to be a result of mainly environmental factorsPersonality appears to be a result of both hereditary and environmental factors

Question # 9 of 15 ( Start time: 12:11:25 AM ) Total Marks: 1_____________ refers to the network of personal and social relations that is

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VU RTKz developed spontaneously between people associated with each other.Select correct option:

Formal organizationInformal organizationBusiness organizationGovernment organization

Question # 10 of 15 ( Start time: 12:12:05 AM ) Total Marks: 1What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?Select correct option:

PerceptionInterpretationSocial verificationEnvironmental analysis

Question # 11 of 15 ( Start time: 12:13:00 AM ) Total Marks: 1Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?Select correct option:

Technical, decisional and interpersonalTechnical, human, and conceptualInterpersonal, informational and decisionalConceptual, communication and networking

Question # 12 of 15 ( Start time: 12:13:47 AM ) Total Marks: 1Which of the following is NOT a key component of emotional intelligence?Select correct option:

Self-awarenessSelf-managementCommitmentEmpathy

Question # 13 of 15 ( Start time: 12:14:43 AM ) Total Marks: 1When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising which of the following power?Select correct option:

LegitimateCoerciveRewardPersonal

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VU RTKz Question # 15 of 15 ( Start time: 12:16:49 AM ) Total Marks: 1Which of the following is NOT consistent with rational decision-making?Select correct option:

ConsistencyValue-maximizingRestraintsRanking of criteriaRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Which of Hofstede’s dimensions is the degree to which people in a country prefer structured to unstructured situations? Select correct option:

Collectivism Power distance Long-term orientation Uncertainty avoidance

Which of the following type of leader is likely to have the most profound effect on his or her followers? Select correct option:

Educational Directive Transformational Transactional

As a manager, one of Ali’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Ali performing, when he does this? Select correct option:

Leadership role Monitor role Figurehead role Spokesperson role

What is generally the result of groupthink? Select correct option:

Higher quality decisions More risky decisions Less critical analysis Unpopular decisions

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VU RTKz Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside? Select correct option:

The perceivers The target The context The situation

Which one of the following would be considered a motivator in the two-factor theory? Select correct option:

Salary Bonuses Working conditions Responsibility

Asad is informing employees about the new disciplinary actions approved by the higher management. This is an example of: Select correct option:

Upward communication Downward communication Diagonal communication Horizontal communication

Zahid is undergoing a great deal of stress at his job. Zahid performs several duties during the course of a day and finds that the accomplishment of one duty directly competes or interferes with the successful accomplishment of another duty. It can be said that Zahid is most probably experiencing: Select correct option:

Role ambiguity Role conflict Personal conflict Relationship conflict

Which of the following leadership model integrates the expectancy theory of motivation with the Ohio State leadership research? Select correct option:

Path-goal Contingency Leader-participation Leader-member exchange

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VU RTKz Mr. Fahad believes that the participation of employees in all aspects of company decision making is essential, Which management philosophy is he following? Select correct option:

ERG Theory Theory X Theory Y Theory Z

Which of the following types of teams would most likely empower its team members to make work-related decisions? Select correct option:

Technical Self-managed Problem-solving Management

Which of the following is LEAST likely to create dependency? Select correct option:

Importance Non substitutability Power legitimacy Supply and demand

_________ focuses on the study of people in relation to their social environment. Select correct option:

Psychology Sociology Corporate strategy Political science

Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process? Select correct option:

Nominal group Brainstorm Electronic meeting Formal process

_______________ creates problem for employees when their job requires to display

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VU RTKz emotions incompatible with their actual feelings Select correct option:

Depression Emotional Labor Stress AnxietyRE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one

Question # 1 of 15 ( Start time: 12:34:00 AM ) Total Marks: 1Self-managed teams are typically comprised of how many members?Select correct option:

2-5 5-1010-15Over 100

Question # 2 of 15 ( Start time: 12:34:34 AM ) Total Marks: 1In attribution theory, what is distinctiveness?Select correct option:

Whether an individual displays consistent behaviors in different situationsWhether an individual displays different behaviors in different situationsWhether an individual displays consistent behaviors in similar situationsWhether an individual displays different behaviors in similar situations

Question # 3 of 15 ( Start time: 12:35:07 AM ) Total Marks: 1Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?Select correct option:

Nominal groupBrainstormElectronic meetingGroupthink

Question # 4 of 15 ( Start time: 12:35:40 AM ) Total Marks: 1Job satisfaction is best described as __________.Select correct option:

A resultA valueAn attitudeA discipline

Question # 5 of 15 ( Start time: 12:36:04 AM ) Total Marks: 1

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VU RTKz Sadaf has a low absenteeism rate. She takes responsibility for his health and has good health habits. She is likely to have a(an):Select correct option:

Internal locus of controlExternal locus of controlCore locus of controlHigh emotional stability level

Question # 6 of 15 ( Start time: 12:36:28 AM ) Total Marks: 1When we rank an individual’s values in order of their ________, we obtain the person’s value system.Select correct option:

IntensityContentContextSocial needs

Question # 7 of 15 ( Start time: 12:37:00 AM ) Total Marks: 1An individual most likely to engage in political behavior would have all of the following except a/an :Select correct option:

High need for powerHigh ability to self monitorHigh charisma ratingInternal locus of control

Question # 8 of 15 ( Start time: 12:38:12 AM ) Total Marks: 1Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have which of the following power?Select correct option:

PersonalReferentExpertLegitimate

Question # 9 of 15 ( Start time: 12:39:25 AM ) Total Marks: 1Which of the following is the term used to refer to establishing effective relationships with key people inside and/or outside an organization?Select correct option:

NetworkingPoliticking

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VU RTKz Interest groupLobbying

Question # 10 of 15 ( Start time: 12:40:06 AM ) Total Marks: 1Decrease in tenure can increaseSelect correct option:

InnovationProductivityCreativityAbsenteeism

Question # 11 of 15 ( Start time: 12:41:11 AM ) Total Marks: 1Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?Select correct option:

Nominal groupBrainstormElectronic meetingFormal process

Question # 12 of 15 ( Start time: 12:41:37 AM ) Total Marks: 1Which of the following type of leader is likely to have the most profound effect on his or her followers?Select correct option:

EducationalDirectiveTransformationalTransactional

Question # 13 of 15 ( Start time: 12:42:04 AM ) Total Marks: 1What is the term used for a general impression about an individual based on a single characteristic such as intelligence, sociability, or appearance?Select correct option:

The contrast effectPersonal biasThe halo effectProjection

Question # 14 of 15 ( Start time: 12:42:26 AM ) Total Marks: 1Which of the following is NOT true of charismatic leaders?Select correct option:

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VU RTKz They have behavior that is unconventionalThey are willing to take high personal riskThey have a vision and the ability to articulate the visionThey show consistency with their followers’ behaviors

Question # 15 of 15 ( Start time: 12:42:56 AM ) Total Marks: 1Zahid is undergoing a great deal of stress at his job. Zahid performs several duties during the course of a day and finds that the accomplishment of one duty directly competes or interferes with the successful accomplishment of another duty. It can be said that Zahid is most probably experiencing:Select correct option:

Role ambiguityRole conflictPersonal conflictRelationship conflict

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VU RTKz

Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through _____________Select correct option:

• Exit• Voice• Loyalty• Neglect

Which one of the following is NOT a component of anorganizationSelect correct option:

• People• Place• Structure• Task

_______________ refers to the network of personal and social relations that is developed spontaneously betweenpeople associated with each other.Select correct option:

• Formal organization• Informal organization• Business organization• Government organization

A high score in which dimension of the Big Five model predicts good job performance for all occupational groups?Select correct option:

• Agreeableness• Conscientiousness• Emotional stability• Openness to experience

Imran is the head of a group at an advertising agency working with artists and designers to come up with effective branding of new products. Why is it particularly important for him to keep his team happy?Select correct option:

• People are more conscientious when they are in a good mood• People are more efficient when they are in a good mood• People are more productive when they are in a good mood• People are more creative when they are in a good mood

Ability to understand what is read or heard and the relationship of words to each other is called ___________Select correct option:

• Verbal comprehension• Non verbal comprehension• Perceptual speed

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VU RTKz • Memory

Which of the following is an environmental force that shapes personality?Select correct option:

• Gender• Height• Brain size• Experience

Which of the following is the expected weakness of groupdecision making?Select correct option:

• Less complete knowledge• More time will be used to make the decision• Employees will be less accepting of the group decision• The decision will probably be a lower quality decision

A national culture characteristic describing the extend to which a society feels threatened by uncertain and ambiguous situation and tries to avoid them is called__________________Select correct option:

• Short Term Orientation• Long Term Orientation• Uncertainty Avoidance• Performance Orientation

In attribution theory, what is distinctiveness?Select correct option:

• Whether an individual displays consistent behaviors in different situations• Whether an individual displays different behaviors in different situations• Whether an individual displays consistent behaviors in similar situations• Whether an individual displays different behaviors in similar situations

Which of the following is NOT an important issue relating to goal-setting theory?Select correct option:

• Goal specificity• Equity among co-workers• Feedback• Defining the goal

Individuals with a high need to achieve prefer all of the following EXCEPT:Select correct option:

• Job situations with personal responsibility• A high degree of risk• Overcoming obstacles• Personal empowerment

Eden Corp has installed a new email system, but many staff members do not

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VU RTKz know of its features. Upper management decides to allocate a small portion of the company’s budget to solving this problem. A team that uses rational decision making to arrive at a solution should be aware that this case deviates from the assumptions of the rational decision making model in what way?Select correct option:

• There are cost constraints• The problem is not clearly defined• The options available to the team are not known• There are constraints on the options available

What trait does a decision maker need to have if they are to fully appraise a problem and even see problems that others are not aware of?Select correct option:

• Creativity• Conceptual style• Intuition• Individuality

SOME unsolved MCQz

2Which of the following is not one of the views of conflict?

• Traditional• Human relations• Interactionist• Functional

3The traditional view of conflict argues that conflict _____.

• Helps to generate discussion• Can be avoided• Improves productivity• Must be avoided

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VU RTKz 4The ______ view of conflict argues that conflict arises from management failure.

• Human relations• Interactionist• Traditional• Functional

5The human relations view of conflict advocates _____ conflict.

• Encouraging• Open communication for resolving• Group therapy for resolving• Acceptance of conflict

6Which method is used to enhance the skills of the current or new employees toperform current job more efficiently?

• Training• Development• Improvement• Job rotation

7Which method is used to enhance the skills of the current or new employees to perform future jobs more efficiently?

• Training• Development• Improvement• Job rotation

8An organization that has developed the continuous capacity to adapt and change is termed a(n) _____.

• Continuous improvement process• Innovative organization

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VU RTKz • Double-loop learning organization• Learning organization

9_____ involves correcting errors using past routines and present policies.

• Process reengineering• Single-loop learning• Double-loop learning• Continuous improvement process

10Which of the following is an example of a piece-rate plan?

• Time and a half for overtime• Rs. 15 for each unit produced• Productivity bonus• Commission

11Much of the compensation of Ali traders is in the form of stock options. Theamount of options distributed is based on the company’s net profits. What sort ofcompensation plan is this?

• Profit-sharing• Gainsharing• Merit based• Esop

12What is the term used for a pay plan where pay levels are based on how manyskills employees have or how many jobs they can do?

• A variable pay plan• Flexible pay• Competency-based pay• Gainsharing

13

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VU RTKz Skill-based pay plans are not consistent with which of the following theories?.

• ERG theory• The achievement need• Reinforcement theory• Two-factor theory

14Paying people to expand their skill levels is consistent with which need?

• Affiliation• Achievement• Social• Security

15Why are flexible benefit plans consistent with expectancy theory’s thesis?a. They allow organizations to minimize costs associated with benefitsb. They provides a suite of tangible rewards that can be offered as motivationc. Organizational rewards should be linked to each individual employee’s goalsd. They make employment at firms providing such programs more attractive

16Which of the following types of teams allows for collaboration between teammembers who are physically dispersed?

• Local• Interactive• Virtual• Global

17Which is not one of the primary factors that differentiate virtual teams from faceto-face teams?

• The absence of nonverbal cues

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VU RTKz • Limited social context• Decreased satisfaction with work processes• The ability to overcome time and space constraints

18Which of the following is not the benefit of virtual teams?

• Defined and agreed roles• Geographically dispersed members• Group interaction and cohesion• Effective lines of communication

19Which of the following is NOT a role in team meetings?

• Primary facilitator• Minute taker• Time keeper• Disturbance handler

20Sending the minutes of the meeting is part of _______________

• Plan• Conduct• Close• Follow-

Question No: 1 ( Marks: 1 ) - Please choose one

What are the three classes of factors that influence perception? • Setting, environment, motives • Perceiver, target, situation • Character, Knowledge, experience • Personality, character, values

Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is not a factor in the individual perceiver?

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VU RTKz • Attitude • Motive • Expectation • Location

Question No: 3 ( Marks: 1 ) - Please choose one Which of the following statements best characterizes the function of

leadership within an organization? • Leadership is more important than management. • Vision is a common thread throughout the research on leadership. • Management is more important than leadership. • Leadership is necessary to motivate people to do some thing

exceptional in the organization

Question No: 4 ( Marks: 1 ) - Please choose one According to Robert House, leaders establish direction by _____.

• Establish direction by developing a vision of the future • Align people by communicating their vision • Are typically the “dumbest people in the company” • None of the given options

Question No: 5 ( Marks: 1 ) - Please choose one There is fairly strong evidence that traits can predict _____ more accurately

than leadership effectiveness.

• Leadership emergence • Extraversion in leaders • Leadership awareness • Leadership competence

Question No: 6 ( Marks: 1 ) - Please choose one Which theory states that people are born with certain characteristics that

predispose them to being leaders?

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VU RTKz • Fiedler’s perspective • Characteristic theory • LPC • Trait theory

Question No: 7 ( Marks: 1 ) - Please choose one If behavioral leadership theories are correct, then _____.

• Leadership behaviors are consistent • Leaders are born with leadership behaviors • Leaders’ behavior should be altered • Leadership skills can be trained

Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is not a behavioral theory of leadership?

• Ohio State studies • Fiedler model • University of Michigan studies • Managerial grid

Question No: 9 ( Marks: 1 ) - Please choose one A leader high in initiating structure would do which of the following?

• Seek consensus. • Exhibit laissez-faire type of leadership. • Maximize leader-member relations. • Assign group members to particular tasks

Question No: 10 ( Marks: 1 ) - Please choose one The two dimensions of leadership behavior identified in the University of

Michigan studies are _____. • and motivation • Emotional and rational • Employee-oriented and production-oriented • Initiating structure and consideration

Question No: 11 ( Marks: 1 ) - Please choose one

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VU RTKz The five personality factors identified in the Big Five Model appear in

almost all cross-cultural studies. • True • False

Question No: 12 ( Marks: 1 ) - Please choose one Perception refers to the way we organize and interpret the world around us.

• True • False

Question No: 13 ( Marks: 1 ) - Please choose one

The reality of a situation is what is behaviorally important. • True

• False

Question No: 14 ( Marks: 1 ) - Please choose one

Individuals involved in the same situation will usually perceive that situation similarly.

• True • False

Question No: 15 ( Marks: 1 ) - Please choose one

When an individual looks at a target and attempts to interpret what he or she sees, that interpretation is heavily influenced by personal characteristics of the individual perceiver.

• True • False

Question No: 16 ( Marks: 5 ) What is locus of control? What is the difference between an internal and

external locus of control?

Question No: 17 ( Marks: 5 ) Describe the Type B personality and its relationship to success.

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VU RTKz

Question No: 18 ( Marks: 5 ) How can charismatic leadership hurt an organization?

Question No: 19 ( Marks: 10 ) Explain the difference between job satisfaction, job involvement, and

organizational commitment.

Question No: 1 ( Marks: 1 ) - Please choose one Which of the following is not a behavioral theory of leadership?

• Ohio State studies • Fiedler model • University of Michigan studies • Managerial grid

Question No: 2 ( Marks: 1 ) - Please choose one The two dimensions of leader behavior explained in the Ohio State studies

are ____. • Coercion and motivation • Concern for people and concern for production • Employee-oriented and production-oriented • Initiating structure and consideration

Question No: 3 ( Marks: 1 ) - Please choose one A leader high in initiating structure would do which of the following?

• Seek consensus. • Exhibit laissez-faire type of leadership. • Maximize leader-member relations. • Assign group members to particular tasks.

Question No: 4 ( Marks: 1 ) - Please choose one The graphic portrayal of a two-dimensional view of leadership style by

Blake and Mouton is known as the _____. • Least preferred co-worker scale • Leader-participation model

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VU RTKz • Autocratic-democratic continuum • Managerial grid

Question No: 5 ( Marks: 1 ) - Please choose one All contingency theories are based on the idea that effective leadership performance depends on _____.

• The proper match between the leader’s style and the control the situation gives the leader

• Selecting the right leadership style based on the level of the followers’ readiness

• Using a leadership style that is appropriate to the situational conditions

• Making use of the best path for the goal that is identified Question No: 6 ( Marks: 1 ) - Please choose one

Power can be defined as _____. • The ability to influence the behavior of others • The actualization of the dependency of others • Congruence between the goals of the leader and those being led • Downward influence on one’s followers

Question No: 7 ( Marks: 1 ) - Please choose one Leadership research emphasizes _____.

• Style • Persuasion • Power • Communication

Question No: 8 ( Marks: 1 ) - Please choose one Legitimate power is based on _____.

• Positive rewards • Interpersonal trust • Structural position • Expert knowledge

Question No: 9 ( Marks: 1 ) - Please choose one Desires for associations with those who are significant to us, such as family members, supervisors, and friends, are examples of Alderfer’s _____ needs.

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VU RTKz • Existence • Relatedness • Association • Esteem

Question No: 10 ( Marks: 1 ) - Please choose one Someone subscribing to theory X would agree with which of the following statements?

• Individuals are dominated by Maslow’s lower level needs. • Individuals are dominated by Maslow’s higher level needs. • Individuals are not clearly dominated by any particular level of

Maslow’s hierarchy of needs. • Individuals are in reality independent of Maslow’s hierarchy of needs.

Question No: 11 ( Marks: 1 ) - Please choose one Ayesha has a job which pays an excellent salary. She has a good relationship

with her peers and her supervisors. She also likes the fact that the company policy fits well with what she personally believes, and that she has received considerable recognition for her achievements at the company. Which of these factors is most likely responsible for the fact that Ayesha loves her job?

• High compensation • Good nature of peer relationships • Good nature of supervisor relationships • Recognition for her achievements

Question No: 12 ( Marks: 1 ) - Please choose one According to McClelland, individuals who have a desire to excel and to

succeed are high in _____.

• nPow

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VU RTKz • nAch • nMot • nAff

Question No: 13 ( Marks: 1 ) - Please choose one Individuals with a high need to achieve prefer all of the following except

_____. • Job situations with personal responsibility • A high degree of risk • Overcoming obstacles • Feedback

Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is the most important function of communication in organizations?

• Motivation • Control • Information • All of these factors are important

Question No: 15 ( Marks: 1 ) - Please choose one Communication that takes place among members of work groups at the

same level is known as _____ communication. Tangential Cross-functional Job Lateral Question No: 16 ( Marks: 1 ) - Please choose one Informal communication can be used to control behavior. True False Question No: 17 ( Marks: 1 ) - Please choose one Most conflicts are resolved by the completion of the first stage in a group’s development. True False Question No: 18 ( Marks: 1 ) - Please choose one

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VU RTKz The norming stage of group development is characterized by friendship. True False Question No: 19 ( Marks: 1 ) - Please choose one As a result of self-managed teams, supervisory positions may be eliminated.

True False

Question No: 20 ( Marks: 1 ) - Please choose one Membership on virtual teams is usually restricted to employees living within

the same country. True False Question No: 21 ( Marks: 1 ) In ---------------- teams, members share ideas and information for

improvement.

Question No: 22 ( Marks: 1 ) In Maslow’s need theory salary refers to -------------- needs.

Question No: 23 ( Marks: 1 )

--------------------defines the grouping of activities in an organization. Question No: 24 ( Marks: 1 )

In management, number of employs working under one boss in referred to ------------

------------.

Question No: 25 ( Marks: 1 )

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VU RTKz

A leader with attractive personality and style influences his subordinates with -------

--------- power. Question No: 26 ( Marks: 5 ) Discuss the difference between a work group and a work team.

Question No: 27 ( Marks: 5 )

Identify and describe the different types of communication flows. Question No: 28 ( Marks: 5 )

Describe the limitations of trait theory. Question No: 29 ( Marks: 10 ) List and describe the four most common types of teams likely to be found in today’s organizations. Question No: 30 ( Marks: 10 ) What is a conflict? Discuss the conflict process by taking a particular organizational example.

1Which of the following is not included in the definition of conflict?a. Perceptionb. Disruption of tasksc. Something that is cared aboutd. Negative effects2Which of the following is not one of the views of conflict?a. Traditionalb. Human relationsc. Interactionistd. Functional3The traditional view of conflict argues that conflict _____.a. Helps to generate discussionb. Can be avoidedc. Improves productivity

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VU RTKz d. Must be avoided4The ______ view of conflict argues that conflict arises from management failure.a. Human relationsb. Interactionistc. Traditionald. Functional5The human relations view of conflict advocates _____ conflict.a. Encouragingb. Open communication for resolvingc. Group therapy for resolvingd. Acceptance of conflict6Which method is used to enhance the skills of the current or new employees toperform current job more efficiently?a. Trainingb. Developmentc. Improvementd. Job rotation7Which method is used to enhance the skills of the current or new employees toperform future jobs more efficiently?a. Trainingb. Developmentc. Improvementd. Job rotation8An organization that has developed the continuous capacity to adapt and change istermed a(n) _____.a. Continuous improvement processb. Innovative organizationc. Double-loop learning organizationd. Learning organization9

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VU RTKz _____ involves correcting errors using past routines and present policies.a. Process reengineeringb. Single-loop learningc. Double-loop learningd. Continuous improvement process10Which of the following is an example of a piece-rate plan?a. Time and a half for overtimeb. Rs. 15 for each unit producedc. Productivity bonusd. Commission11Much of the compensation of Ali traders is in the form of stock options. Theamount of options distributed is based on the company’s net profits. What sort ofcompensation plan is this?a. Profit-sharingb. Gainsharingc. Merit basedd. Esop12What is the term used for a pay plan where pay levels are based on how manyskills employees have or how many jobs they can do?a. A variable pay planb. Flexible payc. Competency-based payd. Gainsharing13Skill-based pay plans are not consistent with which of the following theories?.a. ERG theoryb. The achievement needc. Reinforcement theoryd. Two-factor theory14Paying people to expand their skill levels is consistent with which need?a. Affiliationb. Achievement

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VU RTKz c. Sociald. Security15Why are flexible benefit plans consistent with expectancy theory’s thesis?a. They allow organizations to minimize costs associated with benefitsb. They provides a suite of tangible rewards that can be offered as motivationc. Organizational rewards should be linked to each individual employee’s goalsd. They make employment at firms providing such programs more attractive16Which of the following types of teams allows for collaboration between teammembers who are physically dispersed?a. Localb. Interactivec. Virtuald. Global17Which is not one of the primary factors that differentiate virtual teams from faceto-face teams?a. The absence of nonverbal cuesb. Limited social contextc. Decreased satisfaction with work processesd. The ability to overcome time and space constraints18Which of the following is not the benefit of virtual teams?a. Defined and agreed rolesb. Geographically dispersed membersc. Group interaction and cohesiond. Effective lines of communication19Which of the following is NOT a role in team meetings?a. Primary facilitatorb. Minute takerc. Time keeperd. Disturbance handler20

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VU RTKz Sending the minutes of the meeting is part of _______________a. Planb. Conductc. Closed. Follow-upQuestion # 1 of 15 ( Start time: 05:12:46 PM ) Total Marks: 1 According to Mintzberg, one of management’s interpersonal roles is _____. Spokesperson Leader Negotiator Monitor Question # 2 of 15 ( Start time: 05:13:21 PM ) Total Marks: 1 Which of the following is Not true about decision processes in organizations? Major decisions are made in an orderly, rational manner Decision processes are prolonged for important decisions Decision processes are to some extent political Major decisions may result from a series of small, incremental choices Question # 3 of 15 ( Start time: 05:14:06 PM ) Total Marks: 1 Which of the following statements about personality is correct? Personality is always stable Personality is a part of a person Personality is an aggregate whole Personality is for the most part comprised of traits that cannot be measured Question # 4 of 15 ( Start time: 05:14:56 PM ) Total Marks: 1 Which is the primary management function in the initial stage of the organizational life cycle? Coordinating work activities Obtaining resources Increasing member motivation Improving efficiency Question # 5 of 15 ( Start time: 05:16:00 PM ) Total Marks: 1 Which of the following are the responsibilities of exemplary followers? Challenge the leader Encourage the leader Defend the leader All of given options Question # 6 of 15 ( Start time: 05:16:32 PM ) Total Marks: 1

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VU RTKz Managers in large units tend to: Use less delegation Use more group decision making Spend more time in planning and coordinating Provide more coaching Question # 7 of 15 ( Start time: 05:17:23 PM ) Total Marks: 1 According to University of Michigan researchers, which type of leaders is associated with higher group productivity and higher job satisfaction? Situational Employee-oriented Production-oriented Initiating structure-oriented Question # 8 of 15 ( Start time: 05:18:32 PM ) Total Marks: 1 Fiedler labels the degree of confidence, trust, and respect that subordinates have in their leader as: Leader-member relations Relationship orientation Positional power Employee-orientation Question # 9 of 15 ( Start time: 05:19:11 PM ) Total Marks: 1 Which of the following is not a recommended guideline for increasing managerial effectiveness? Limit the range of choices Take advantage of reactive activities Build large networks of contacts Look for ways to reduce constraints Question # 10 of 15 ( Start time: 05:19:42 PM ) Total Marks: 1 Which management roles include entrepreneur, disturbance handler, resource allocator and negotiator? Interpersonal Informational Decisional None of the given options Question # 11 of 15 ( Start time: 05:19:55 PM ) Total Marks: 1 Which of the following strategies are cultivating for exemplary followers? Seek to enhance their skill sets Share the credit Encourage and enhance dialogue All of the given options

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VU RTKz Question # 12 of 15 ( Start time: 05:20:41 PM ) Total Marks: 1 Which of the following can’t be influenced by a leader? Attitude Behavior Personality Family Question # 13 of 15 ( Start time: 05:21:00 PM ) Total Marks: 1 The research suggests that charismatic leaders are likely to _____. Invoke high performance among followers Focus organizational visions around present accomplishments Motivate followers to become more extroverted Avoid media attention regarding their achievements Question # 14 of 15 ( Start time: 05:21:32 PM ) Total Marks: 1 Which type of leadership focus on rewards in exchange for motivation, productivity effective task accomplishment? Transactional leadership Transformational leadership Charismatic leadership Visionary leadership Question # 15 of 15 ( Start time: 05:22:13 PM ) Total Marks: 1 Which of the following is the best definition of attitude? Attitudes indicate how one will react to a given event Attitudes are the yardstick by which one measures one’s actions Attitudes are the emotional part of an evaluation of some person, object or event Attitudes are evaluative statements of what one believes about something or someone Question # 1 of 15 ( Start time: 05:24:15 PM ) Total Marks: 1 Which of the following can NOT be considered as a guideline for managers? Expand the range of choices Make time for reflective planning Concentrate on reacting to demands Understand reasons for demands and constraints Question # 2 of 15 ( Start time: 05:25:05 PM ) Total Marks: 1 Which one of the following is the reality of today’s organizations? Flexibility Change Consistency Homogeneity

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VU RTKz Question # 3 of 15 ( Start time: 05:25:30 PM ) Total Marks: 1 Persons who are able to influence others and who posses managerial authority are called: Mentor Spokes person Disseminator Leader Question # 4 of 15 ( Start time: 05:26:25 PM ) Total Marks: 1 Hersey and Blanchard developed which of the following? Situational leadership theory Cognitive resource theory Managerial grid model Path-goal theory Question # 5 of 15 ( Start time: 05:27:07 PM ) Total Marks: 1 Which of the following describes the personality? A combination of psychological traits that describes a person A situation in which one can influence on the group members in the organization A situation in which one can n,t influence on the group members in the organization None of the given options Question # 6 of 15 ( Start time: 05:27:55 PM ) Total Marks: 1 Which of the following are the traits of charismatic leader? Self confidence A vision The image of a change agent All of the given options Question # 7 of 15 ( Start time: 05:28:14 PM ) Total Marks: 1 Which of the following is NOT a characteristic of today’s organizations? Flexibility Outsourcing Long-term employment Economy Question # 8 of 15 ( Start time: 05:28:47 PM ) Total Marks: 1 Which management roles include entrepreneur, disturbance handler, resource allocator and negotiator? Interpersonal Informational Decisional

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VU RTKz None of the given options Question # 9 of 15 ( Start time: 05:28:57 PM ) Total Marks: 1 _________ is known as the guru of management. Stephen P.Robins Mary coulter Peter drucker John C Mexwell Question # 10 of 15 ( Start time: 05:29:27 PM ) Total Marks: 1 Which of the following is NOT generally true? Satisfied workers are productive workers Productive workers are satisfied workers Satisfaction is the major determinant of a worker’s Organizational Citizenship Behavior Satisfaction comes down to fairness of outcomes, treatments or procedures Question # 11 of 15 ( Start time: 05:29:55 PM ) Total Marks: 1 Which of the following terms describes basic convictions that “a specific mode of conduct or end state of existence is personally or socially preferable to an opposite mode of conduct.” Values Attitudes Convictions Preferences Question # 12 of 15 ( Start time: 05:30:39 PM ) Total Marks: 1 Which of the following is Not a category of followers with reference to leadership? Pragmatic followers Alienated followers Conventional followers Proactive followers Question # 13 of 15 ( Start time: 05:30:56 PM ) Total Marks: 1 According to Mintzberg, one of management’s interpersonal roles is _____. Spokesperson Leader Negotiator Monitor Question # 14 of 15 ( Start time: 05:31:31 PM ) Total Marks: 1 Organizational commitment is defined as _____. The degree to which an employee identifies with the organization they work for and its goals

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VU RTKz An employee’s belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly The degree to which an employee’s sense of fulfillment and self worth is related to their job The amount of effort an employee will make in order to keep or advance their position in an organization Question # 15 of 15 ( Start time: 05:32:33 PM ) Total Marks: 1 Which is the primary management function in the initial stage of the organizational life cycle? Coordinating work activities Obtaining resources Increasing member motivation Improving efficiency *************************************************


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