Learning 101Learning 101
Session 430November 7, 2011
2
Learning 101
3
Learning 101 - Introductions
• Peter Jones– Director, Global Learning & Organizational Development
– Bristol Myers Squibb• Ilene Haber
– Director, Communications & Creative Services – University of Farmers – Farmers Insurance Group• http://www.youtube.com/watch?v=1tQm61fcGE4
4
What are your objectives?
5
Agenda
• Learning Models• Learning Roles• Learning Decisions• Q & A
6
Learning and Development
7
How Real Corporate Learning Occurs
Coaching On the Job, 70%
Formal Training, 10%
Information in Support of Work, 20%
Bersin & Associates ResearchHigh Impact Learning Organization 2008
8
Why is Learning Important?
• Learning can:– Build effective training programs that can directly
impact business results – Plan and conduct leadership development programs
that ensure that their companies have the leaders they need to build the business over time
– Build and contribute to knowledge sharing practices
9
ADDIE Model
• Analysis– Define problem, audience, environment, solution
• Design– Solution strategy, delivery method, storyboards, prototype
• Development– Build solution
• Implementation– Test, communication plan, rollout
• Evaluation– Determine solution effectiveness
Evaluate & Improve
EIDDA
10
The Farmers Model
11
Sta
keh
old
er M
anag
emen
t
Implementation Lea
rnin
g E
xper
tis
e& C
on
sult
ing
Estimating – Contracting – Resource Management – Project Management
Performance Consulting
UnderstandBusiness Context
Learning Recommendation
Str
ateg
icP
artn
erin
g
Linking Human Performance to Business Goals
Information gathering
• Gap Analysis (KSB)
• Task Analysis
• Job Analysis
Needs Analysis Conclusions / Recommendations
Validation of Design
Detailed Design Document
• Implementation Materials Design
• Evaluation Materials Design
High Level Design
Detailed Design Development
Development Process / Review & Approval
Develop Solution
• Develop Implementation Materials
• Develop Evaluation Materials
EvaluationL1-L4
Stakeholder
Alignment
Pilot / Solution Delivery
• Plateau Admin
• Program Admin
• Learning Solution Evaluation Data Collection
Learning Solution Evaluation
• Data Analysis
• Quantitative / Qualitative Conclusions
Performance Assessment
Conclusions & Recommendations
Performance Analysis
Design & Development Approach
• Instructional Strategy
• Implementation Strategy / Plan
• Evaluation Strategy / Plan
Learning Solution Analysis, Design & Development
Learning Solution Delivery and Metrics
• Efficiency
• Effectiveness
• Feedback on Outcomes
• Next Step Recommendations
• Lessons Learned & Client Satisfaction
Client Request / Intake
Training Needs Analysis
BMS Global Learning Model
12
Learning and Development Roles
LearningCoordinator
LearningProject Mgr
Manager of Learning Mgrs
LearningAnalyst
PerformanceConsultant
Chief Learning Officer
InstructionalDesigner
LearningManager
13
Learning Decisions
• Business Alignment / Learning Governance• Learning Systems (LMS, LCMS, Mobile, Video, etc)• Outsourcing Partnerships with Learning Service
Providers• Build Buy or Repurpose• Learning Delivery Mix• Learning Scorecard (Metrics)
14
Learning Governance ModelsDe Centralized
• Business units (BU) own and operate independent learning teams
• Each learning team manages their own budgets, metrics, resources, learning systems and 3rd party vendors
• Increases organizational redundancy / Decreases bureaucracy
Centralized• Control over all aspects of
Learning through a single centralized learning organization reporting to CLO
• Accountability for enterprise-wide budget, metrics, resources, systems and 3rd party vendors
• Reduces redundancy / Increases bureaucracy
Terry ThompsonUSP Lead
Barbara KeenHead, Global Learning
and Development
Karen BickGlobal Leadership &
Management Development
Bill FavierBMS Lean Sigma
Training
Peter JonesGlobal Learning
Services
Cindy McManusLearning
Transformation & Productivity
Terry ThompsonGlobal Commercial
& Corporate Learning
Emily HeapsR&D Division Lead
Mary HendricksonTech Ops Division
Lead
Monika EifertEurope Region Lead
Kelly PolancoIntercon Lead
Ivy LiAsia Pac Lead
Terry ThompsonUSP Lead
Barbara KeenHead, Global Learning
and Development
Karen BickGlobal Leadership &
Management Development
Bill FavierBMS Lean Sigma
Training
Peter JonesGlobal Learning
Services
Cindy McManusLearning
Transformation & Productivity
Terry ThompsonGlobal Commercial
& Corporate Learning
Emily HeapsR&D Division Lead
Mary HendricksonTech Ops Division
Lead
Monika EifertEurope Region Lead
Kelly PolancoIntercon Lead
Ivy LiAsia Pac Lead
Federated
• Centralized learning organization develops enterprise programs, sets standards, and manages enterprise learning systems
• Business Units responsible for local learning strategy alignment / development as well as learning delivery for BU specific functional learning
CLO
Shared Learning Services
CLO
Shared Learning Services
15
Poll Question
16
The Learning Architecture
17
Learning Systems, Tools, & Technology
• Learning Management System (LMS)– Examples: SumTotal, Saba, SuccessFactors
• Learning Content Management System (LCMS)– Examples: Outstart Evolution, Outstart Force Ten
• Rapid Development– Examples: Articulate Studio, Adobe Presenter
• Simulations– Examples: Adobe Captivate, Outstart SoftSim,
• Assessment– Examples: Questionmark Perception
• Emerging Technologies / Web 2.0 Learning– Examples: Podcasts, Wikis, Blogs,
Social Networking, Mobile Devices, Video
18
Learning Outsourcing Models
19
Elliott Masie’s Learning Consortium
• Learning Consortium– The Learning CONSORTIUM is a collaborative of 2,500 learning
professionals representing 242 global organizations focused on improving the effectiveness of learning and training.
– It is composed of learning resources, invitations to benchmark, common work projects and exclusive access to Elliott Masie's research and development activity.
– Content Focus Areas• Learning Strategy & Management• Video for Learning• Social Learning & Collaboration• Leadership Development• Talent Management/Human Capital• Innovative Technology for Learning• e-Learning• Mobile Learning• Measurement/Analytics of Learning• Performance Support• Globalizing Learning• Classroom Learning & Innovation• Learning Systems
http://consortiumcontact.com/
20
Web Resources
• American Society for Training & Development - www.astd.org
• International Society for Performance Improvement - www.ispi.org
• The MASIE Center - www.masie.com
• Masie Learning Wiki - www.learningwiki.com
21
Bookshelf
Graphics for Learning- Ruth Colvin Clark
Learning Rants, Raves, and Reflections- Edited by Elliot Masie
E-Learning:- Marc J. Rosenberg
The Pfeiffer Annual:Training - Elaine Biech
And visit the ASTD bookstore while you are here
Q & A
