Page � of �1 3

Joshua Beeler

318 Huiet Drive, Fayetteville, GA 30215 916-753-7919

josh.B@apple.com

Leadership Experienced - Self Managed - Highly Motivated - Critical Thinker

Can-Do; Will do; Planned approach to achieve all business goals. I go above and beyond to help teams work together to achieve and exceed any and all goals set by Apple. Highlights of my background and important characteristic attributes that might interest you include:

6+ Years in an At-Home Self Managed Environment Goal Driven Efficient and Productive Managing up style Pro-Active Approach Consistent top performer.

Experienced in 360 Coaching, 1:1, Deep Drives, Action Plans, Additional Development, Check-In’s, Creating and Delivering QDR’s. Proficient in Project Management and Organized Team Player / Team Contributor Xcode App developer Creative, Detailed and resourceful

Management Experience:

Apple Inc. September 2008 - Present“Everything is important- that success is in the details.”― Steve Jobs

Team Manager - Backfill, AppleCare AHAResponsibilities include the overall success of 13-15 Advisors and meet all TMGPS requirements assigned during each backfill. Create and Deliver QDR’s, identify outliers for additional development, meet with each advisor for check-in’s and 1:1’s. Pro-active planning to achieve weekly or monthly goals. Identify big rocks / trends to help advisors drive success and results on a weekly basis. Partner with other Team Managers to come up with additional ways to assist advisors within the organization.

Successfully completed backfills on:1/22/2014 - 1/27/20144/02/2014 - 4/04/20144/07/2014 - 4/09/20149/29/2014 - 11/8/2014

California Department of Corrections 2003-2006Communication is the key to success

Correctional Officer - Work Crew SupervisorResponsibilities include the safety and security of the institution and outside public. Define job roles for up to 15 inmate’s, hiring inmates to complete specific tasks and/or jobs, write daily reports, and communicate / gain agreement with unruly inmates on disagreements.

Technical/Other Experience:

Apple Inc. September 2008 - Present“Life is fragile. We’re not guaranteed a tomorrow so give it everything you’ve got.” ― Tim Cook

AHA CPU Tier 2 Chat/Phone / Carpe Facto• Assist with customers technical needs by offering solution based problem solving.

Page � of �2 3

• 3 Years of Carpe Facto Experience constantly within the 10% of the organization.• Chosen and successfully performed First Pilot for AHA Carpe Facto.• Won several competitions for productivity and metrics in the Carpe Facto Department.• Complete ownership of customer issues from start to finish.• Scheduling appointments along with time management to ensure proper customer follow-up based on set

expectations.• Provide superior world class customer service and support.• Critical problem solving by thinking outside the box.• 5 Years of Home Based World Class Support.• 2 Years of remote AHA training and hosting Team Meetings.• Proficient in CPU, iOS, iApps, Wireless Multimedia, and EDU.• Developed Here 2 Help Chat Flow which was emailed to all Tier 2 Chat Teams.

TechData — Rocklin, CA February 2011 - August 2013

Apple Senior IT Specialist• Server/Network Administration for 15+ Workstations.• Windows Server 2003, SQL Integration with Mac OS X Products running Virtual Windows.• Established a Mac server for file sharing, VPN Access and User specific Permissions• Parallels/VM Fusion Windows installation, integration with windows based proprietary applications.• PC Construction, Repairs, Configuration based on business needs• Mac OS X and Mac Hardware Certified.• Offered Complete Business Solutions.

BestBuy - Elk Grove, CA July 2008 - September 2008

Apple Expert• Assist with all sales of Apple Products• Provide accurate technical knowledge to Apple customers and other sales staff concerning Apple Products.• Provide World Class Customer service

FPI Management - Folsom, CA February 2007 - Sept. 2008

Leasing Agent / Assistant Manager• Assist with resident needs• Schedule appointments for property (sales staff and property maintenance)• Assist property manager with daily and weekly reports

Apple Inc. 2006-2007

Apple Chat Specialist• Provide customer service through a chat based application• Assist customers with the complete sales solution• Provide accurate Apple Product information.• Assist Apple with residual customer based cliental by providing a superior shopping experience.

Education:

DeVry University — 2 Years Completed — Electrical Engineering — 2006 - 2008Rocklin High School — High School Diploma Received — 1999

Professional Referrals:References available upon request

Page � of �3 3