Transcript
Page 1: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

US-IT Restaurant Architecture Team

Installation Guide

NCR P1235 e*SmartClock

Last Updated: 12/6/16

Copyright Notice The document contains confidential and proprietary information of McDonald’s Corporation. Except with the express prior written permission from

McDonald’s Corporation this document and the information contained herein may not be published, disclosed or used for any other purpose except for that

which it is being provided.

Page 2: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 2 of 37 12/6/16

Contents

CRITICAL INFORMATION .......................................................................................................................... 3

1. Overview ......................................................................................................................................... 5

2. Installation Readiness ...................................................................................................................... 5

3. Staging Files Readiness (pre-steps) ................................................................................................... 5

4. Install Overview ............................................................................................................................... 5

5. Installation Tools ............................................................................................................................. 5

6. e*SmartClock Contents Checklist ..................................................................................................... 6

6.1 Wall Mount Contents Checklist – Provided ............................................................................... 6

6.2 Parts Not Included ................................................................................................................... 6

7. Installation of e*SmartClock Solution ............................................................................................... 8

7.1 Installation of Network Cable ................................................................................................... 8

7.2 Installation of e*SmartClock Bracket ........................................................................................ 9

7.3 Installation of Receipt Printer ................................................................................................. 13

7.4 Cable Management ................................................................................................................ 15

7.5 Software Staging Instructions of a New Install ........................................................................ 18

7.6 Application Start Up ............................................................................................................... 22

8. Additional Monitor Installation Instructions ................................................................................... 24

Appendix A – Check Points .................................................................................................................... 26

Appendix B – Troubleshooting Guide ..................................................................................................... 27

Appendix C – Additional Monitor Configuration Instruction (Optional) .................................................. 29

Appendix D – NCR P1235 - Wall Mount Bracket Details ......................................................................... 31

Appendix E – Locations e*SmartClock Should NOT Be Installed ............................................................. 32

Appendix F – Loading NCR P1235 Image from thumb drive .................................................................... 34

Page 3: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 3 of 37 12/6/16

INSTALLATION SUPPORT

!!! Do Not Contact ATOS for Installation Support!!!

CRITICAL INFORMATION

Installation support is only available from your POS Supplier Support Help Desk:

• NCR – (800) 454-8444, Option 1 then Option 6

If Issue cannot be resolved by support desk, support desk will escalate to McDonalds POS Level 3

(MTS) for resolution.

Page 4: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 4 of 37 12/6/16

DANGER

Safe and satisfactory operation of your equipment depends on its proper installation.

Installation must conform to local codes, or in the absence of local codes, with the latest edition of your

national electrical code, i.e. National Electrical Code, NFPA 70 (USA).

If this appliance is equipped with a three-prong grounding plug for your protection against electrical

shock hazard, it must be plugged directly into a properly grounded three-prong receptacle.

WARNING

Installation must confirm to all Federal, State and Local regulations.

Page 5: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 5 of 37 12/6/16

1. Overview

This installation document is intended to provide detailed installation instructions for the successful installation of

the e*SmartClock solution on a wall mounted bracket.

2. Installation Readiness

• The e*SmartClock wall mount will require a footprint of the following:

o Without Printer: 20”x 17” (height x width)

o With Printer: 30” x 17” (height x width)

• If installing a printer, two free IG outlets should be available within 5 feet of Installation location

o e*SmartClock

o Printer (Optional)

• Ensure open network port available on POS switch for 50’ patch cable that will run directly from the clock

to POS switch

3. Staging Files Readiness (pre-steps)

• 7 Days Before Install: (Via MOST) Run the Query First

• 7 Days Before Install: (Via MOST) Run the “Fix” (If necessary)

• 7 Days Before Install: (Via MOST) Rerun the Query to confirm the fix was successful (only if the fix was needed)

• Day of Install: (Via MOST) Rerun the Query to confirm the fix is still in Place

4. Install Overview

• Store Manager should perform store close operations before installation.

• Installation should take place by a Certified OTP 2, 3 or professional installer.

• Installation instructions need to be repeated for each new device installed.

ESTIMATE TIME TO COMPLETE INSTALLATION IS APPROX. 60 to 90 MINUTES

“Unapproved devices such as cellular phones or MP3 players should never be plugged into open USB

ports on registers, servers, etc. Connecting foreign objects is a risk and can lead to unwanted

behaviors that can cause damage to store operations. Only approved hardware devices are allowed

to be connected to restaurant technology equipment.”

5. Installation Tools

The installer will need the following tools for e*SmartClock installation

• Power drill

• Drill bits; Depending on the type of wall and tile, select the appropriate drill bit

• Phillips screwdrivers

• Wire cutters

• Tape measure

• Stud Finder

• Level

• Other tools as needed to run and terminate network drop

• McDonald’s Imager 3.5 thumb drive

Page 6: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 6 of 37 12/6/16

6. e*SmartClock Contents Checklist

• Unpack the e*SmartClock solution box & strip plastic from the new equipment’s

• Check for any damage during shipment, Report damage (if any) immediately to the shipping company

• Make sure the items in the carton match your order

6.1 Wall Mount Contents Checklist – Provided

The following contents must be available before the Installation process can begin.

Quantity Item Description Checklist

1 NCR P1235 (7745-3100-0069) e*SmartClock with integrated biometric

reader,

• 12" LCD, PCAP Touch

• Motherboard Braswell Quad N3160

• Memory, 4GB Base DDR3

• 2.5 inch; 60GB SSD

• No Stand

• Windows Embedded POSReady 7 (32bit)

1 Digital Persona: U4500 Fingerprint Reader - U.are.U® 4500 Reader

(Integrated)

1 Low profile wall-mount assembly kit (7761-K003) containing:

• Wall Mount Bracket

• Monitor Mount Bracket

• AC Adapter Bracket

• Power Brick Bracket; 2 - #8 screws

• Biometric Finger Reader Mounting HW

• Hardware Bag - Hardware Bag for bracket assembly and mounting

plate

• Metric Hardware Bag - Used to mount display

4 3 ft. Panduit Wire Raceway (JS130WR) - 7182-K101-V001

1 50' Yellow CAT5e Pre-Terminated Patch Cord (50UTPYL) - 7182-K102-V001

1 Epson TM-L90 Plus, with parallel and USB I/F with Power Brick

(C31C414A9972) - 7182-0094-9905

Note: Printer is optional but may be required due to State regulations.

1 Epson TM-L90 Printer Bracket (MWBP) - only required if printer is ordered -

7182-K107-V001

• Wall Mount Printer Bracket

• Hardware Bag

1 Industrial Velcro Strips (Dual Lock), 1" x 3” (12 pieces / 6 pairs) - 7182-

K103-V001

1 USB ‘A’ to USB ‘B’ printer cable, 3 ft. - only required if printer is ordered -

7182-K104-V001

e*SmartClock Manuals

1 e*SmartClock documentation manuals

6.2 Parts Not Included

Parts not included, but will need to be purchased:

• Screws for studs Depending on wall type, screws or lag bolts

are acceptable.

Page 7: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 7 of 37 12/6/16

• Wall anchors: Molly bolts, Toggle butterfly

anchor) Bolts

Example wall anchor:

• Zip or Velcro ties, 8 inch black

• Permanent marker, black

Proceed to the next Section ONLY if all hardware, software, and installer tools have been verified

Page 8: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 8 of 37 12/6/16

7. Installation of e*SmartClock Solution

The e*SmartClock is wall mounted. Some important information about the installation are listed as follows

• Please follow the pre-checks as mentioned in section 3 above.

• Clock should be out of customer view

• Location visible to manager’s as they run their shifts

• Not in a location with heavy traffic to minimize bumping by bun carts, delivery carts, etc.

• In an environmentally friendly area of restaurant – not near heat, water or grease source

• Not above/near an oven

• Not near hand sink, washing sink, spray hose for shake/sundae machine

• Not near a vat

• Keep ADA requirements in mind regarding height

• May be restrictions based on placement of clock and other items placed on that wall e.g. Ansul pulls,

thermostats, fire alarms, etc.

See Appendix D for BR Metal Technology Bracket Mount Details and illustrations. And if issues are encountered

within this section, please refer to the Trouble Shooting Guide

7.1 Installation of Network Cable

Step Step Description Pictures

1 Determine placement of the e*SmartClock.

Ensure placement is within 5 feet of twist-lock

electrical outlet.

Refer to Appendix E for pictures describing

where e*SmartClock should NOT be installed

2 Install network cable as follows:

a. Run network cable from the device location

to the Primary POS Network switch.

b. Connect network cable to any available slot

on the Primary POS Network switch.

c. Label both ends of the network cable as

‘e*SmartClock’ or ‘eSC’.

d. Connect the patch cable to the

e*SmartClock, then attach the other end,

using proper cable management and

standards, to an open port on the POS

switch

Note: If no open ports are available on the

primary POS Switch:

• Do not plug into the Backup POS Switch.

• Contact your Help Desk Installation Support

- you will need to purchase a new switch

• Proceed with the installation; a revisit will

be required to connect e*SmartClock to the

new POS switch.

Page 9: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 9 of 37 12/6/16

7.2 Installation of e*SmartClock Bracket

Step Step Description Pictures

1 Installation is a Flat mount on the wall.

• Wall Mount with Bracket dimensions are

approximately 17” width x 20” height

• The mounting wall MUST incorporate

Plywood Backing, Cement Board, and/or

Wooden Studs. There are 4 wall mounting

points for the bracket

• At least 2 points must be installed to a stud

unless anchors are being used

• Non-studded mounting points must contain

Molly bolts or anchors

• Special consideration is needed if mounted

on Tile, or on an FRP surface

WARNING

Do not mount unit over a heat or moisture

source!

2 Locate following parts from Wall Mount

Assembly kit

• Wall Mount Bracket

• Monitor Mount Bracket

• AC Adapter Bracket

• Power Brick Bracket

3 Attach the Wall Bracket

• Position the wall bracket at an appropriate

height. Keep ADA requirements in mind

regarding height

• Secure the VESA Adapter (with UP arrow

pointing up) to the vertical surface using

lag screws (4)

• Use the bracket as a template to mark the

location of the holes or use the dimensions

shown

• Make sure you install the screws into the

studs or that you use hardware of similar

strength

Note: The wall bracket must be position so a

crew member can use the e*SmartClock while

standing.

VESA Adapter

4 Attach the Power Supply Bracket beside the

VESA Adapter.

• Loosen the screws (2) of the VESA Adapter.

• Hook the Power Supply Bracket over the

screws. Retighten the screws.

Page 10: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 10 of 37 12/6/16

Step Step Description Pictures

Note: To install the Power Supply bracket

independently from the VESA Adapter, refer to

the dimensions or use the bracket as a template

to mark the location of the holes.

Screws

Page 11: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 11 of 37 12/6/16

Step Step Description Pictures

4 Insert power supply adapter in bracket:

• Open brick bracket’s front cover using

thumb screws

• Insert the power supply into the bracket (AC

Connector on top)

• Close the front cover of the bracket

• Secure the bracket with the thumbscrew

and the AC Power Cord with a cable tie

5 Install the Wall Mount Spacer and Wall Mount

Bracket (with thumbscrew facing up)

onto the back of the terminal with the supplied

screws (8)

6 Remove NCR P1235 e*SmartClock’s cable cover

Page 12: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 12 of 37 12/6/16

Step Step Description Pictures

NCR P1235 Cable Cover

Remove cable cover by puling down

5 Hang the terminal on the VESA Adapter.

• Insert the mushroom studs on the Wall

Mount into the elongated slots on the

• VESA Adapter.

• Slide the terminal down to lock the brackets

together.

• Secure the brackets with the thumbscrew.

7 Attach Cords to the NCR P1235 e*SmartClock

using the appropriate diagrams for assistance

• Power Cord: Attach the Power Cord to the

NCR P1235 e*SmartClock and route the

end of the Power cable from the NCR

P1235 e*SmartClock to the back of the

Power Brick bracket.

• Network Cable: Attach yellow network

cable to the network port.

• Printer Cable: If applicable, attach Printer

Cable to the USB port.

NCR P1235 - Ports

8 Ensure network cable has connectivity to the

POS network switch.

The LED network indicator should be flashing

green.

9 e*SmartClock bracket Installation process ends over here

Page 13: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 13 of 37 12/6/16

7.3 Installation of Receipt Printer

Installation of a printer is optional. Check that all the Printer-related contents have been included for installation.

e*SmartClock printer solution contents EPSON TM-L90P USB/Parallel printer, printer power cable with brick, and

Printer Bracket. The NCR P1235 does not support a Powered USB printer.

Step Step Description Pictures

1 Locate the Printer Bracket; determine

mounting location.

• Leave enough room to allow the printer

to be opened to change paper.

• Do not mount unit over a heat or

moisture source.

• The adjustable bumpers may be

removed.

Note: The newer printer bracket will not

have bumpers.

2 If mounting into a wooden stud or plywood

backing:

• Locate ¼ x 3 inch screws.

• Drill screw holes using a ½ inch drill bit.

If not mounting into a solid backing:

• Locate Toggle Bolt and ¼ x 2.5 inch

Phillips head screw.

• Drill screw hole and insert Toggle Bolt.

3 Secure the bracket on the wall and turn the

screws tightly to lock the bracket in.

The top hole/slot is for adjusting the angle of

the printer.

Use thumb knobs to tighten, if available

4 Remove the plastic cover on the bottom of

the printer.

Page 14: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 14 of 37 12/6/16

Step Step Description Pictures

5 Remove the knock-out piece to allow room

for the cable.

6 EPSON TML-90P USB/Parallel printer

Installation (Optional)

• Connect EPSON TML-90P Power cable to

power port at the bottom of the printer

• E*SmartClock does not support the

parallel printer port. The printer must be

connected with USB.

• Connect type B USB data cable at the

bottom of the printer

Note: Power for EPSON TML-90P printer will

be supplied using power brick as NCR P1235

does not support a Powered USB printer.

7 Attach the plastic cover back to the bottom

of the Printer

Page 15: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 15 of 37 12/6/16

Step Step Description Pictures

8 Place EPSON TM-L90P Printer into the

bracket

9 Route the USB cable through the Printer

bracket mount and connect the other end to

USB port on the e*SmartClock

NCR P1235 Panel

10 Power on the Printer by pressing the power

switch that is located on the front side of the

Printer

Verify the following:

• Printer powers up, Power LED should turn

green

• Form feed works

Power ON/OFF Button

11 A finished product with printer should look

like this

To be updated with NCR p1235 integrated

biometric reader installation image

7.4 Cable Management

Step Step Description Pictures

1 Perform cable management for the

following:

Page 16: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 16 of 37 12/6/16

Step Step Description Pictures

• Network cable (top ceiling and route

around the back and up into the Biscuit

Box)

• Printer (if installed)

• Electrical Plug

• Panduit raceway

• Power Cable

Note: Zip ties/Velcro may be used to secure

cables

2 Attach e*SmartClock cable cover

NCR P1235 cable cover need to be placed

back on e*SmartClock to hide cables and

secure ports on device

• Attach LAN and power cables

• Lock the cable cover by pushing up

NCR P1235 Panel Cover

Close cable cover by pushing up

3 Install Raceway.

• Cut raceway to length.

• Adhere to the wall ensuring minimal

exposed cable at the ceiling. There must

be a loose bend near the ceiling.

• Using drill and proper screws, secure

raceway to wall using screws every 12-

18 inches apart.

• Run network cable down length of

raceway.

• If applicable, run the printer power cord

in the raceway.

• Attach the raceway cover.

4 Using Velcro or zip-ties, perform cable

management to tie up any loose cables

5 Install the e*SmartClock Quick Guide

• Attach the Velcro 7/8” square to the

retractable badge reel.

• Attach the badge reel to the center of

the power brick bracket; if necessary,

consult the Store Manager for

alternative placement location.

• Attach the laminated e*SmartClock

Quick Guide to the badge reel.

Page 17: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 17 of 37 12/6/16

Step Step Description Pictures

• Attach the laminated e*SmartClock

Cleaning Instructions & Edit Time

Punches Guide to the badge reel.

6 A finished product should look like this.

To be updated with NCR p1235 integrated

biometric reader installation image

Page 18: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 18 of 37 12/6/16

7.5 Software Staging Instructions of a New Install

The Staging instructions cover a first time e*SmartClock installation. For a new installation, the Installer should

follow all the steps outlined below.

Step Step Description Pictures

e*SmartClock Pre-Staging

1. Ensure network connections are

connected

2. Early production units may not have the

image pre-loaded. Use Appendix F and

the Imager 3.5 thumb drive to load the

image

3. Power ON the e*SmartClock

Notes:

• The e*SmartClock will do a normal

Windows boot

• The application will try to find a

“hosts” file on the restaurant LAN

• The software staging process should

take 10 – 20 minutes

4. On successful completion of step-2, the

McDonald’s COE staging screen should

be shown

If you see ‘Assign IP address Manually’

screen, it indicates that host network

connectivity may not have found

Verify network LED indicator are

flashing green on the Ethernet port to

ensure network connectivity between

e*SmartClock and POS switch

Once network connection is verified,

reboot the device, If problem still

persists then contact Installation

Support.

e*SmartClock connected to the network

Page 19: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 19 of 37 12/6/16

Step Step Description Pictures

5. Select following options on ‘McDonalds

COE’ screen

Application

Type:

STC: e*SmartClock

Device

Number:

81

Language English

Before pressing OK button, ensure that

you have chosen “STC: e*SmartClock” as

an application type from McDonald’s

COE screen and also Ensure that the

values in the bottom portion of the

staging screen look reasonable, and

then press OK.

Application Type has two choices:

“STC e*SmartClock” OR “Point of Sale”

Note: If Point of Sale is mistakenly

chosen during installation, the staging

will proceed and you will have another

POS register installed! This may cause

IP address conflicts with the existing

POS registers.

Also note that NCR P1235 is not a

certified POS register.

e*SmartClock Staging

6. Press OK to continue with Staging.

Staging should take 10 – 20 minutes.

7. Staging Begins

• A blue progress bar will display.

• Progress bar will display tasks being

performed.

• Various windows will display.

Page 20: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 20 of 37 12/6/16

Step Step Description Pictures

8. During the staging process the

e*SmartClock will log out several times

Page 21: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 21 of 37 12/6/16

Step Step Description Pictures

9. Staging is successful when ‘Initializing…’

is displayed on the e*SmartClock. The

device is now starting up the

e*SmartClock application

Contact Installation Support when:

• ‘Initializing…’ screen does not display

• Errors occur during the staging

process

10. This is the End of the Software Staging Instructions of a New e*SmartClock Installation

Page 22: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 22 of 37 12/6/16

7.6 Application Start Up

After the device is successfully staged, the e*SmartClock application will automatically launch. The Installer should

follow the steps below.

Step Step Description Pictures

1 Application Initialization

• Initialization may take 2-4 minutes.

• During this step, informative message will

be displayed.

2 Time Sync

During application startup, a Time Sync may

be performed with a 45-second count down.

Just wait and the e*SmartClock will restart

with the correct time and time zone.

Device will reboot.

3 e*SmartClock Application Launched

Notes:

• Names may be displayed. Those names

displayed are crew members that are

coming on shift.

• If “The clock does not have any

employee data” appears in a red at the

top of the screen and does not go away

within a minute or so, please inform the

Store Manager that Employee data is

not loaded.

Page 23: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 23 of 37 12/6/16

Step Step Description Pictures

4 Final Steps after Successful Application

Launch

The Installer must perform the following:

• Reboot the e*SmartClock

• During re-loading, notice the following

text appears on window screen

o “Initializing….”

o “Backup has been completed”

o “Connection to ISP was found”

o “e*SmartClock is now loading

…Please wait”

• Ensure biometric reader lights are up

• Touch “Admin” in the upper left corner

then put a finger on the biometric

reader. You should get a message

“Invalid Employee / An invalid employee

ID or password was entered. Please

enter your ID and password again

Inform store manager e*SmartClock is

installed and ready for use.

5 Printer Configuration (Optional)

If printer is also installed for use with the

e*SmartClock, please follow the below

instructions to configure the printer setup.

These steps are not needed if printer is not

installed.

1. Touch on “Admin” in the upper left

corner of the application.

2. Manger Login screen will be displayed

3. Login to e*SmartClock application using

Manger ID and Password

3. Touch on “Close Application” button

4. Application should popup a message

showing “Are you sure you want to close

this application?”

4. Touch “OK” to close the application

5. e*SmartClock System Maintenance

screen will appear

6. Select Printer configuration button.

7. Select EPSON Printer

8. Save and Exit configuration

6 This completes the application start-up process

Page 24: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 24 of 37 12/6/16

8. Additional Monitor Installation Instructions

Store managers are required to have direct view of e*SmartClock to observe timeclock. Additional monitor allows

them to have duplicated e*SmartClock display if they have any challenges to view e*SmartClock directly

This section provides instructions to duplicate NCR P1235 e*SmartClock Display on second monitor to enable Store

manager with duplicated e*SmartClock display, this is optional step based on the need and is not

mandatory/required for e*SmartClock functionality.

In order to install an additional monitor to duplicate the NCR P1235 e*SmartClock display, you will need below

components. This are additional components which are not shipped with the e*SmartClock.

1. Display port to VGA adaptor – 1 unit 2. VGA cable – 1 unit 3. Monitor with power cable – 1 unit

Step Step Description Pictures

1 NCR P1235 has display port which can

be utilized to duplicate the display on

the second monitor.

2 Display port to VGA cable adapter is

needed to connect to the display port

on the NCR P1235 with the VGA port

on the cable that would connect to the

second monitor.

Picture showing the Display port to

VGA adapter connected to the display

port on the NCR P1235.

3 Display port to VGA adapter cable’s

(Female) port should attach to VGA

port (Male) on the cable connecting to

second monitor as shown in picture.

Page 25: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 25 of 37 12/6/16

Step Step Description Pictures

4 VGA Cable (Male) port should attach to

VGA port on second monitor as shown

in the picture

5 Reboot e*SmartClock device

6 Verify e*SmartClock display on NCR

P1235 is duplicated on additional

monitor.

Note: if display is failed on duplicated

monitor, verify if additional monitor is

powered on and refer Appendix C –

Additional Monitor Configuration

Instruction (Optional) 38T to duplicate

monitor manually.

7 Additional Monitor Installation process ends here

Page 26: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 26 of 37 12/6/16

Appendix A – Check Points

Check Points Description Yes/No

1 e*SmartClock staged

successfully?

o Yes: If you see e*SmartClock application, it

indicates staging is successful

o No: If e*SmartClock application screen does

not appear. It indicates staging is failed

2 e*SmartClock is connected to

ISP?

o Yes: While loading e*SmartClock the

“Connection to ISP was found” text should

show on the screen, it indicates device is

connected to ISP Server

o No: if does not then a red text “Connection to

ISP was not found” should be shown on the

device screen, it indicate device is failed to

connect BOS Server

see troubleshoot section step-4 for details

3 Employee data is loaded

successfully?

o Yes: e*SmartClock loaded with employee data

o No: A text alert in red “The Clock does not

have any employee data” is shown on top of

screen

4 Biometric reader working?

o Yes: Working biometric reader flashes blue

lights

o No: If blue light does not flash on biometric

reader it indicates that it is not working or may

not be plugged in properly

see troubleshoot section step-2 for details

Page 27: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 27 of 37 12/6/16

Appendix B – Troubleshooting Guide

issue Cause Resolution

1 e*SmartClock device does

not power ON

Power cord connection may

not be connected properly

Remove the front cable cover to reveal

the various I/O ports and ensure the

power cord on the left side is

connected properly

2 Biometric reader is not

working

• Device may be broken 1. Notice flashing blue light on the

biometric device , If blue LED light is

not flashing, device may be broken

3. Reboot e*SmartClock and verify

biometric device light , If it does not

work call the helpdesk

3 Printer error USB printer may not be

selected in e*SmartClock

System Maintenance Screen

1. Touch on “Admin” in the upper left

corner of the application.

2. Manger Login screen will be

displayed

3. Login to e*SmartClock application

using Manger ID and Password

3. Touch on “Close Application” button

4. Application should popup message

“Are you sure you want to close this

application”

4. Touch “OK” to close the application

5. e*SmartClock System Maintenance

screen will appear

6. Select Printer configuration button.

7. Select EPSON Printers

8. Save and Exit configuration

4 ISP Connection not Found

• LAN cable may not be

attached to the network

port on the device or

not attached properly to

the POS switch

• LAN cable may be

broken

1. Ensure LAN cable is attached to

network port on the device and

network LED network indicator should

be flashing green

2. Ensure network cable is connected

to the POS network switch.

3. If the problem still persist:

• Professional Installer:

o Call your Supplier helpdesk

• OTP Installer:

o Call your Installation support

helpdesk

5 If device is fail to join

“nar.NA.MCDCORP”

Domain

Domain Param file may not

have correct configuration.

Due to this the clock could

not join to the NAR domain

• Professional Installer:

o Call your Supplier helpdesk

• OTP Installer:

o Call your Installation support

helpdesk

Page 28: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 28 of 37 12/6/16

issue Cause Resolution

6 No Employee Data found

error is shown on the

clock.

e*SmartClock is failed to

load the employee data

If the message does not go away within

a minute, please contact

• Professional Installer:

o Call your Supplier helpdesk

• OTP Installer:

o Call your Installation support

helpdesk

7 ‘Assign IP address

Manually’ screen is shown

during staging process

• e*SmartClock is not

connected to the

network.

• e*SmartClock Staging

Package did not get

installed to the Back

Office Server. Please

follow the MOST tool

e*SmartClock readiness

checks as listed in

Section 3 - Staging Files

Readiness (pre-steps)

• Do not enter any values on this

screen.

• Ensure network cable has

connectivity to the POS network

switch. • The LED network indicator should

be flashing green which shows

network connectivity.

• If no green flashing light, then

reboot device and check

connectivity again

• If the problem still persist:

Professional Installer:

o Call your Supplier helpdesk

OTP Installer:

o Call your Installation support

helpdesk

8 Windows Activation

Warning is shown

• Windows product

license is not activated.

• This warning comes

after completion of the

windows license

activation trial period.

This error eventually goes away once

the Volume License is activated.

Note: Windows license activation

doesn’t cause any issue in

e*SmartClock functionality. Press

cancel to dismiss the warning errors

• If the problem still persist:

Professional Installer:

o Call your Supplier helpdesk

OTP Installer:

o Call your Installation support

helpdesk

9 Error “there were error

while preparing the device

for re-image”

XPeStaging error

Pressing OK will continue the Staging

process.

If the problem still persist then:

o Re-start the staging step 8 once

again from beginning.

Page 29: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 29 of 37 12/6/16

Appendix C – Additional Monitor Configuration Instruction (Optional)

1 After the second monitor is connected to NCR

P1235 as mentioned in the Section 8; follow the

steps below to duplicate the NCR P1235 display

on the monitor.

o Start the NCR P1235 and wait until

e*SmartClock screen appear

o Power on the second monitor connected to

the NCR P1235

o Attach USB Keyboard to NCR P1235 USB

port

o Press “Ctrl+Alt+Delete” from keyboard

o Select “Start Task Manager” option from

keyboard OR Touch “Start Task Manager”

from screen as shown in the picture.

2 Touch “File” menu on Windows Task Manager

OR press “Alt+f” from Keyboard to select “File”

menu from Windows task manager

3 Touch on “New Task (Run...) from Windows task

manager’s ‘File’ menu OR Select “New Task

(Run…)” and press enter from keyboard

4 Type “Control” from keyboard and press “Enter”

OR Touch “OK” Button on the NCR P1235 touch

screen

Page 30: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 30 of 37 12/6/16

5 Select “Display” option from Control Panel using

keyboard OR Touch “Display” from the NCR

P1235 touch screen

6 Select “Change display settings” from Keyboard

OR

Touch “Change display settings” from the NCR

P1235 touch screen.

7 Change “Multiple Displays” drop down item

value to “Duplicate these displays” from NCR

P1235 touch Screen OR using keyboard.

o Select “Apply” from keyboard

OR Touch “Apply” from NCR P1235 touch

screen.

o Select “OK” from keyboard OR

Touch “OK” button using the NCR P1235

touch screen.

Page 31: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 31 of 37 12/6/16

Appendix D – NCR P1235 - Wall Mount Bracket Details

Page 32: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 32 of 37 12/6/16

Appendix E – Locations e*SmartClock Should NOT Be Installed

1 It is recommended to AVOID installing

e*SmartClock device near Drive-Thru

window.

2 It is recommended to AVOID installing

e*SmartClock device

near sink or water source

3 It is recommended to AVOID installing

e*SmartClock device in all areas around

faucets or other water sources

Page 33: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 33 of 37 12/6/16

4 It is recommended to AVOID installing

e*SmartClock device above or below fire

abatement systems.

Page 34: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 34 of 37 12/6/16

Appendix F – Loading NCR P1235 Image from thumb drive

1. The image is on the Imager 3.5 thumb drive from UKUT. OTP3 self-installs should verify they have the latest

version on the Imager 3.5 thumb drive

2. With the unit powered off,

connect the thumb drive

and a USB keyboard to the

unit

3. Power on the unit and

press the F8 key several

times when you see the

NCR Logo to get the Boot

Menu

4. At the Boot Menu, select

the thumb drive and press

Enter

Page 35: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 35 of 37 12/6/16

5. At the Windows Boot

Device screen, select the

first option, POS, KVS,

ORB, STC Menu

6. Select the Win 7 –

eSmartClock NCR 1235

option. Note the touch

screen is functional

Page 36: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 36 of 37 12/6/16

7. Some older thumb drives

will show a list of all

available devices. You still

select the Win 7 –

eSmartClock NCR 1235

option.

8. Select Ok to start the image load process

9. When the image load has

completed, you will be

prompted to remove the

thumb drive and press

Enter

10. After the reboot and some

updates, you will see the

localization screen.

The touch screen is

functional

Page 37: Installation Guide NCR P1235 e*SmartClock - mcdgmi.com Guide - NCR P1235- Integrated... · NCR P1235 e*SmartClock Installation Guide, Ver. 1.1 US-IT Restaurant Architecture Team Page

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team Page 37 of 37 12/6/16

11. For Application Type,

select STC e*SmartClock.

For Device Number the

only option is 81

Verify that you see an IP

address in the lower area

of the screen, then touch

Ok and then confirm

12. Go to step 7 on page 19 to continue the installation


Top Related