Duke Fancher
VP Service Ops
Summit Truck Group
Kenneth Calhoun
VP Customer Relations
Truck Centers of Arkansas
Todd Venable
Branch Manager
MHC Kenworth of Little Rock
Why LEAN?
Look at everything from the customers perspective
Increase Throughput
Why LEAN?
Lean provides a way to:
do MORE and MOREwith LESS and LESS
while simultaneouslyMEETING CUSTOMER NEEDS
Eliminating Waste To Increase Value
Identify WasteThere are 7 common types of waste:
1. Defects or rework
• A process done incorrectly, not meeting customers expectation
2. Overproduction
• Making more than is needed or required at a given time
3. Inventory
• Excess stocking of materials or resources
4. Motion
• Any action that is unnecessary to complete the task
5. Transportation
• Moving people or products too far or too often
6. Over Processing
• Doing more than is required to meet the customers expectations
7. Waiting
• Waiting for someone or something before you can finish your job
Improve a Process
Improve a Process
The 5 S’s of Lean
SIMPLIFY Get rid of anything that is not needed
STRAIGHTEN Establish a place for everything & keep everything in its place
SHINE Keep everything very clean
STANDARDIZE Establish daily routine in each work area to maintain first three Ss
SUSTAIN Measure how well each group is maintaining & improving using the first four Ss
The 5 S’s of LeanBefore
After
The 5 S’s of Lean
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After
The 5 S’s of Lean
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The 5 S’s of Lean - SustainingBlue Shelves
Shelf location
TS1 ZTSE4409 ICP &FUEL PRESSURE GAUGES
TS2 ZTSE6073 INJECTOR COMPRESSION TOOL
TS3 ZTSE4925 CLEAN FUEL SUPPLY TANK
TS4 SNAP-ON ENGINE COMPRESSION TESTER
1 NTSE 5010 #2 VT275 TOOL KIT
2 NTSE 5010 #1 VT275 TOOL KIT
3 ZTSE4816 IPR PLUG TESTER
4 ZTSE4414 CAM SENSOR TOOL I6 & 444E
5 ZTSE4683 STAINLESS STEEL INJECTOR SLEEVE TOOL
6 ZTSE4722 I6 CAM TIMING TOOL
7 ZTSE4721 V-ENGINE SUPPLIMENTAL TOOLS
8 ZTSE6031 RESTRICTION PLATE TOOL
9 ZTSE5018 MAXXFORCE 11-13 ESSISTIAL TOOLS BOX 1
10 ZTSE5020 MAXXFORCE 11-13 ESSISTIAL TOOLS
11 ZTSE5026 MAXXFORCE 11-13 ESSISTIAL TOOLS
12 KL20060NAV EGR LEAK DETECTOR 11-13
13 ZTSE5018 MAXXFORCE 11-13 ESSISTIAL TOOLS BOX 2
14 ZTSE4400 DT466/530 ENGINE TOOLS
15 ZTSE4410 DT466/530 ENGINE TOOLS
16 ZTSE5005 DT466/570 ENGINE TOOLS BOX 2
17 ZTSE5005 DT466/570 ENGINE TOOLS BOX 1
18 ZTSE5015 MAXXFORCE DT/9/10 ENGINE TOOLS
19 KL20020NAV EGR LEAK DETECTOR
20 ZTSE5022 2010 MAXXFORCE DT/9/10 BOX 1
21 ZTSE5022 2010 MAXXFORCE DT/9/10 BOX 2
22 ZTSE5016 MAXXFORCE 7 UPDATE KIT
23 ZTSE5000 VT 365 ENGINE TOOLS BOX 2
24 ZTSE5000 VT 365 ENGINE TOOLS BOX 1
25 ZTSE5000 VT365 UPDATE KIT
26 ZTSE5021 2010 MAXXFORCE 7 TOOL KIT
27 ZTSE4350 444E ENGINE TOOLS
The 5 S’s of Lean
Before
After
The 5 S’s of Lean
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After
The 5 S’s of Lean
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The 5 S’s of Lean
After
The 5 S’s of Lean
The 5 S’s of Lean
After
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The 5 S’s of Lean
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After
The 5 S’s of Lean
Q & A