How to Create a Real-Time Customer Experience with Live Website Support?No doubt, now customers, especially the youngsters are becoming online shopping lovers due to ever-increasing developments in the cyber domain but still a few people prefer walk-in shopping for several reasons? Why do some of the people not get satisfaction with online shopping experience? The biggest concern, the traditional shoppers reveal is that they do not get the feel of a real shopping experience in a virtual store. Another reason for which some of the shoppers still hesitate to shop online is that they have to rely on self-support that might not be equally useful for all because not all the customers are of the same calibers.
These customers' concerns compelled online business vendors to deploy live website support on their business websites. See how providing live support can create a real time customer experience on e-commerce websites.
Provide Real Attendants
Live support requires you to provide real support agents on your website who can attend the potential clients in the similar manners as in a typical brick and mortar store. The real-time attendants welcome every visitor landing on their website by sending a proactive chat greeting. This assures a customer that real support personal are always present to help them through their website journey.
Provide Real-Time Assistance to Every Potential Client
Same as in a brick and mortar store, where the CSRs keep an eye on the activities of their potential clients and guide them about different products, the support agents in a virtual store can also observe their customers' activities by using real-time visitor monitoring feature of live chat support. It keeps them aware with what is happening on their e-stores, where a customer needs to be approached proactively and what kind of assistance he needs. With all this data and complete product knowledge, your live chat operators can guide your potential clients regarding inventory, stock, new promotions and so on. All the assistance is provided in a one-on-one conversation that is conducted in the form of text-based conversation. Thus, the seamless conversation enables customers to get all their questions answered immediately, even in a single chat session.
Let Your Customers Have a Closer Look of Your Products
To give a more real experience, you cannot only share images but can also push links towards your customers so that they can have a closer look of different products to draw a difference in the price as well as quality. Moreover, after asking a customer needs and demands, a live chat agent guides them to the right product within their allocated budget.
This is how by adding live chat to website retailers can create a real-time shopping experience on their e-stores. However, the difference in the online shopping experience and traditional shopping still exists. Online support does not just create a real time shopping experience for their potential clients; rather it also has an edge over traditional shopping experience in different ways. While shopping on an e-store with website live support, a customer does not need to stand in the long queues to get assistance. Moreover, by providing online support, you enable your customers to shop anytime round the clock. Live website support removes all language and time-zone barriers for international customers.
