Download - How to Become a Better Communicator Presented by SkillPath Seminars

How to Become a Better Communicator

Presented bySkillPath Seminars

© 2007 SkillPath Seminars All rights reserved

The Secret to Establishing Rapport

Start by examining your own conduct Build rapport Improve your conduct


Becoming the All ELECTRIC communicator

Energy to pay attention and notice people Listening skills Enthusiasm for people’s answers and conversations Confidence that people want to talk to you Talking topics that draw people into the conversation Reaching out abilities and a willingness to include

everyone Interest in observing your surroundings and asking

questions based on what you see Connections that are meaningful


Increase Trust at Work

Get to know your co-workers their interests and their backgrounds because this will lead to: Group collaborations that run smoothly People who support you and the effort you make at

work An overall pleasant work environment

Support your supervisor because this will: Honor the chain of command Help your supervisor reach his or her objectives Show that you can be a team player


Being Open to a Mutual Exchange of Ideas

Let go of fear because it serves no purpose Take a chance—say hello! Think of what you want to learn from this

interaction Don’t be on the defensive Smile—your million-dollar asset Use mirroring


Reasons We Enter Into Conversation

Information Contacts Friendship Convenience


Other Great Beginnings to Conversations

Simply observe Invite expertise Exchange information


Factors That Affect Communication

If you “communicate” in an abrupt and short manner, the person receiving that message will not be getting a positive image and that affects communication

People have set individual impressions of you—regardless of what you’re saying or how you’re saying it.


Four Focus Points for Clear Communication

1. Focus your message:

2. Get your listener’s attention

3. Get past the personal roadblocks:

4. Use active listening


It Really Does Matter Whether or NotPeople Like You

Admit you aren’t perfect. Take time to understand the other person Use diplomacy Show respect for the other person’s

opinions and feelings


Three Sure-fire Ways to Make Enemies

1. Always be right or make others look wrong

2. Tell people they shouldn’t feel the way they do

3. Ridicule and abuse people


The Gentle Method to Get Others to See Your Point of View

Ask questions the other person has to agree to, because then there is common ground you can work from

Begin a discussion by emphasizing the things you agree on

Get the other person saying “Yes” immediately—because then you’re on the same page and moving forward


15 Vital Interpersonal Skills

1. Able to work with people2. Possess social poise, self-assurance, confidence3. Considerate of others4. Tactful and diplomatic5. Exhibit self-control6. Able to analyze facts, understand and solve

problems7. Able to make decisions8. Maintain high standards


15 Vital Interpersonal Skills

9. Tolerant and patient

10. Honest and objective

11. Organize time and priorities

12. Delegate

13. Create enthusiasm

14. Persuasive

15. Have a high concern for communication


Six Components of PersonalCharisma

1. Demonstrating a high energy level

2. Paying attention to your appearance

3. Being able to take care of yourself

4. Being well spoken

5. Accepting compliments and admiration graciously

6. Smiling—you’ll look happy and peaceful


Never Be Put on the Spot Again!

1. Listen.

2. Pause to organize your thoughts

3. Repeat the question

4. Give one main idea

5. STOP! Don’t end on an excuse.


Listening Means You are Able to FOCUS

Focus on the person telling the story Offer feedback and reflection Clarify by asking questions as needed Use expressions and gestures to reflect your

feelings Share a similar story or situation to deepen

the conversation


Handling Put-downs Effectively

Allow the other person to slow down or to vent feelings (Listen)

Admit when you are wrong (I apologize for …) Acknowledge the other person’s feelings

(Obviously, you feel …) Assert yourself about the way the other person is

acting (I don’t like …) Make a short statement to bring the encounter to

an end (I can understand your point without that)


Keep Disagreements From Escalating into Arguments

Welcome the disagreement Dismiss your first instinctive impression Manage your temper Listen Look for areas of agreement


Keep Disagreements From Escalating into Arguments

Be honest Promise to think over the other person’s

ideas Thank the person sincerely for his or her

interest Postpone action to give both sides time to

think the problem through When all else fails, agree to disagree


When You Become Angry

Freeze” your behavior Analyze the emotion Remove yourself if necessary


“Normal” Anger can be Traced to These Three Sources

1. Your personal goals do not match someone else’s

2. You don’t get the respect you think you deserve

3. Someone or something gets in the way of your having what you want


Making a Great First Impression

Appearance Greeting Smile Be open and confident Be courteous and attentive first, because

how you listen is as important as what you say

Download - How to Become a Better Communicator Presented by SkillPath Seminars

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