Complete Field Service Solution

FEATURE PRESENTATION

So, in a nutshell,

what is Honeybee?

Honeybee is an

advanced software

system designed for

simple, everyday

business use.

We like to think of it

as a complete field service

management solution

that automatically

does most of the difficult

admin work involved in

managing your field service

team and your customer

interactions. Honeybee

enables your sales force to

focus on what really

matters: your customers.

Honeybee Overview

“Honeybee is a complete sales management solution.”

• Service staff use Honeybee to enhance their

relationships with their customers and to minimize

the time wasted on admin.

• Managers log into an online dashboard to keep

track of what is happening in the field and to get

reports on the performance of the staff that report

to them.

• Information captured by the staff on the tablets is

made available to office staff across all functions.

Honeybee is the system that keeps it all connected.

How does Honeybee drive the bottom line?

• It enables your service staff to go and see the right

customers at the right time.

• Empowers your staff to drive service levels with accurate

and timely information.

• Capture information immediately in the field that keeps

you up to date with market trends.

• Reduces costly data capture errors that result in returns

and unhappy clients.

• Manage your future sales by monitoring prospecting

activity.

• Enables you to create, track and evaluate sservice levels.

• Honeybee is customisable, meaning we can adapt to suit

your business, enabling you to get the most out of your business process.

Some Honeybee features • Create customised forms to gather the required

information.

• Full customer interaction history available.

• Offline operation – high tolerance to poor connectivity

means no work interruption.

• Online management console always showing the latest

data.

• Integration with existing ERP and CRM systems.

• Cloud Storage.

• GPS logging (routes, visits etc.).

• Auto Clock – Out and “End Visit” reminders for increased

accuracy of time and attendance reports.

• See your complete service offering through the electronic

catalogue feature.

Latest Honeybee features!

Custom Nested FieldsSimplicity and convenience are at the top of our list of priorities and this new feature is a great example of how continue to work towards this. In some cases, a drop-down list in a form can get very long. Therefore, it is sometimes much easier to complete the form if the long list is broken up into several shorter hierarchical lists. The classic example is “geographic location”. For this drop down there could be hundreds of options. If you break this one selection down into 4 selections e.g. Country > Province > City > Area, the user never sees more than a couple of options in a list! This makes for much simpler completion of these forms. It also provides for filters at grouping levels (e.g. all “Gauteng” areas). Please contact us for more information on using this new feature.

AnnouncementsDistributing important or urgent new information to all of your sales representatives simultaneously might not be a tough task but making sure the message is received in time by everyone can become arduous and worrying, especially when representatives are out in the field. Honeybee has added an announcement feature for exactly this reason. The new feature allows management to create pop-up announcements that display on screen immediately, thus making sure that information is received as soon as the application is opened. From managing emergency situations to conveying simple information, this feature creates an efficient and effective line of communication.

• Management can easily see

the interactions between the

service team and the

customer.

• Solve customer complaints

quickly while being armed with

all the facts.

• Instant access to all the

necessary info, in the office or

in the field.

• Detailed customer histories

so you always are aware of

what is happening with

individual customers.

Own the customerrelationship

Never walk in cold again

• Before starting a visit, the consultent can review the history of all

interactions with the client – never walk in cold again!

• Information is available whether there is network coverage or not.

• New info can be added / edited at anytime and then instantly synced.

Which customers are

being seen?

• Are the right customers seen

with the right frequency?

• Instantly gain access to useful

reports such as customer

coverage, and it is always up

to date.

Gather information

• All details on the customer card are available to consultants in the field.

staff can update fields and ensure that the customer database is

current.

• Surveys, orders, tasks or other information can be gathered in the field.

• All data is captured once, at the source, and available everywhere.

Call cycle management

• View service staff calendars

showing completed tasks

and overdue tasks.

• Add tasks for staff.

• View the planned call

schedule as well as details

on client interactions.

Create and fill in yourown forms

• Create your own custom forms

to gather specific information

required.

• The information is grouped per

form type and is downloadable

to easily share with other

employees.

Everything done by GPS

• Honeybee shows all your clients based on your proximity to

them.

Location based reporting

• Everything logged in

Honeybee is logged with its

location.

• View the geographic spread

associated with your data on

richly detailed maps.

Use tasks to remind and incentivise

• Staff can add tasks to serve as reminders associated with customers.

• Remembering to follow up at the right time will increase closing rates.

• Managers can create and assign tasks to staff to complete in the field.

So easy to use!

• At Field Office we know that service staff should spend more time

interacting with the customer, and less on tedious administration.

• The simple design of Honeybee makes for an intuitive interface that

anyone can use efficiently.

• Honeybee is available as an off the shelf solution.

• Field Office can customize and modify the product

for any industry or application. Built with the end

user’s needs in mind, adaptations to new

industries are more cost effective than you may think!

• Contact us for more information.

• Or follow us on:

Get your business buzzing, with Honeybee!

http://www.thefieldoffice.co.za/index.php/products/honeybee/

Availability