Download - High Performance Teams

Dr. Qureshi & Kiran D.

High Performance TeamsLeading & Developing Successful Teams

By: Dr. Qureshi (Director) Kiran Dhaliwal M.P.H

Piecing the pieces together in HPTs

HIGH PERFORMINGTEAMS

CommunicationConflict

ResolutionDiversity

Training

DecisionMakingTeam Selection

TeamCulture

Trust&

Conflict

DecisionMaking


High Performance Teams

Communication ConflictResolution

Diversity

Training DecisionMaking

TeamSelection

TeamCharter

Trust&

Conflict

DecisionMaking

HPT A team of dedicators, creators and innovators;

who must collaborate to achieve a common goal, and who assume shared responsibility and

leadership for the functioning and performance of the team.



• Everybody is working towards the SAME goal!• Team members have a clear vision of their purpose,

how to achieve their goals & how to work together.• Members have solid & deep trust in each other

and team’s vision.• Team engages in active and extensive discussion.• Open communication & positive relationships.• Have clear measures of success & receive feedback for

continuous improvement.


• Decentralised LEADERSHIP = team PARTNERSHIP!• Identify & solve problems.• Make decisions when & where they occur.• Successfully manage conflict.• Have clearly defines roles & responsibilities.• Value DIVERSITY.• POSITIVE atmosphere!

HPTs = P. E. R. F. O

. R. M



P• PURPOSE

A HPT needs to know where it is going & what are its goal and directions

E• EMPOWERMENT

To function well, HPTs need to have the power to make decisions

R• RELATIONSHIPS

Positive & Open communication – high sense of trust between members

F• FLEXIBILITY

Quickly adapt to changing directions environments

O• OPTIMAL PERFORMANCE

The reason you form a team is to accomplish goals – effectively & efficiently!

R• RECOGNITION

Efforts are recognised & feedback for “doing things right” TEAM CULTURE

M• MORALE

Members need to feel good about being part of a team! Barometer of human condition of HPTs

Creating High Performance Teams


Team Charter & Culture

TeamCharter & Culture

HPT


ResolutionDiversity

Introductionto Teams


Trust&

Conflict

DecisionMaking


Team Charter = an agreement between the team & its client, = communication tool between project &

organisation, = high level guide to lead the project.

Components : - Objectives, Scope, Roles/ Responsibilities- Key activities, Key Deliverables, Timeline/Schedule- Milestones,- Critical Success: Factors, Metrics, Critiques- Risks, Boundaries

TEAM CULTURE A high performing culture is a business culture established to produce significant organisational productivity. In a team setting, these are values & norms.


Individualism

Masculinity

Uncertainty/Avoidance

Index

Long Term Orientation

Power/Distance

Team Culture




ResolutionDiversity

Training

DecisionMaking

Team SELECTION

TeamCulture

Trust &

Conflict

DecisionMaking

Team Selection


Member’s Qualifications

Peer Selection

Personality Test

Performance Improvement

Team Selection = an important process that helps identify members with specific qualities and skills for a specific role.

Selection Process




ResolutionDiversity

Training


TeamCulture

Trust&

Conflict

DecisionMaking

Decision Making


.

Decision Making in HPTs:

The world is moving faster than ever. Speed is the new name of the game. How much more could you and your team get done if decisions weren't over-analyzed and time spent inside meetings was cut in half?

A HPT will use a consensus process in estimating the situation and developing recommendations and proposals at the strategic level of government, business, or in other national or international organizations

The consensus team model uses a systems approach in dealing with strategic problems.



Input

Process

Output

Task TypeTask featuresTeam Composition

High Conceptual LevelPrudent Consensus ApproachVigilant Decision Management

Team ProcessesTeam Psycho-Social Traits

Objective Outcomes:- Team & Organisation productivity- Client satisfactionSubjective Outcomes- Perceived team effectiveness

Feedback



Resolution

Diversity

Training


TeamCulture

Trust&

Conflict

DecisionMaking

Valuing Differences for Growth & Productivity


Why Should Businesses Strive for Diverse Groups and Teams?

Diversity Diverse Perspectives Creativity & Innovation

Making Diversity Work?

- A mix team composition- Open discussion – encourages feedback, active listening &

practice flexible decision-making

Diversity = it’s recognition that people are all unique with their own frames of reference molded by both internal and external factors.



Communication

ConflictResolutionDiversity

Training


TeamCulture

ProblemSolving

DecisionMaking

Communication


Communication

• positive communication = TEAM WORK = SUCCESS

• Build rapport and get to know your team members• Take time to explain• Create a culture that shares feedback• Act on the feedback you are hearing• Face time is valuable

‘Shared stories and experiences and the exchange of dialogues are the greatest ways to promote

team growth, interactions and creativity’





ResolutionDiversity

Training


TeamCulture

Trust &

Conflict

DecisionMaking

Trust & Conflict

Trust

• One of the MOST important factors in building a HPT.

• Trust is a combination of honesty, openness, consistency and respect – which are essential for teams to stay ‘problem-focused’.

• When trust in built within a team, a tremendous stress can be alleviated off the team.

• This results in more time, more energy and higher concentration and ability to work on meaningful problems and solutions.

• It also crafts a deeper level of interaction and level of expression between members.



HPTs- positive climate- effective communication- productive conflicts- common purpose and goals

Trust- formed through closer collaboration with members

- strengthened through engagement in social activities (not work-related)

Desired levels of productivity- Team Maturity – members can freely criticise the ideas of others without threatening team progression- Constructive decisionmaking - Constructive Conflict- Confidence - Team Satisfaction

Constantengagement

Working in an environment characterised

by Trust & Confidence

Relationship between HPTs and productive outcomes characterised by collaborative climate and trust

Conflict

catalyst for creativity but also establishes a platform for open exchange of ideas, objective assessment of alternatives and the rigorous constructing of perspectives.

Healthy/ Beneficial Unhealthy/ Destructive


Sources of Conflict

Healthy

• Focus on task issues• Legitimate differences of opinion about the task• Differences in values and perspectives• Different expectations about the impact of decisions

Unhealthy

• Competition over power, rewards, and resources • Conflict between individual and group goals • Poorly run team meetings • Personal grudges from the past • Faulty communications



Communication

ConflictResolution

Diversity

Training

DecisionMaking

Team Selection

TeamCulture

Trust&

Conflict

DecisionMaking

‘Leverage Conflict rather than

be leveled by it…’Dr. Qureshi & Kiran D.

• Conflict should be worked out, not suppressed!

• Suppression of conflict allows negative feelings to fester and causes breakdown in communication.

• Members’ differences should be brought to surface

• Teams should encourage openness and positive confrontation

• As co-operation increases, teams learn to use conflict constructively.

• Positive conflict = creativity complacency & laziness Dr. Qureshi & Kiran D.

Acknowledgement

Seek perspectives

Manage discussions

Facilitate exploration of

solutions

Explore options

Agreed-upon solutions &Follow-up

Conflict Management & ResolutionDr. Qureshi & Kiran D.

Conflict Competence for Business Advantage!

Reduce Cost

Increase Productivity

Retain your top performersManage Risk

Workplace conflict drains energy, time &

money



THANK YOU

Download - High Performance Teams

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