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HCL Infosystems

CHAPTER 1

1.1 BACKGROUND OF THE STUDY

Information technology, and the hardware and software associated with the IT industry,

are an integral part of nearly every major global industry. The information technology

(IT) industry has become of the most robust industries in the world. IT, more than any

other industry or economic facet, has an increased productivity, particularly in the

developed world, and therefore is a key driver of global economic growth. Economies of

scale and insatiable demand from both consumers and enterprises characterize this

rapidly growing sector.

The Information Technology Association of America (ITAA) explains

'information technology' as encompassing all possible aspects of information systems

based on computers. Both software development and the hardware involved in the IT

industry include everything from computer systems, to the design, implementation, study

and development of IT and management systems.

Owing to its easy accessibility and the wide range of IT products available, the

demand for IT services has increased substantially over the years. The IT sector has

emerged as a major global source of both growth and employment.

1.1.1 OBJECTIVES OF THE STUDY

The primary objective of this Internship program is to gain firsthand experience and

exposure as to how the organization functions, the profile of the organization, the various

departments present in the organization and also to conduct a complete organizational

study in order to gain industrial exposure.

M P Birla Institute Of Management

HCL Infosystems

1.1.2 SCOPE OF THE STUDY

The scope of the study is limited to the information supplied by the department heads and

the information collected from the companies formal copies. The information collected is

limited to the academic knowledge during the study of the organization.

1.2 INTRODUCTION TO THE COMPANY

In 1976, Shiv Nadar, Arjun Malhotra, Subhash Arora, Badam Kishore Kumar, T.V

Bharadwaj & Arun Kumar H started Microcomp Limited. The focus of the company was

design and manufacturing of scientific calculators. The venture provided its founders

money to start a company that focused on manufacturing computers. In the earlier HCL

stands for Hindustan Computers Limited but now HCL is only one name. HCL received

support from the Uttar Pradesh government to setup manufacturing in Noida.

HCL is a leading Global Technology and IT Enterprise with annual revenues of

over US$ 6 billion. The HCL Enterprise comprises two companies listed in India, HCL

Technologies and HCL Infosystems. HCL Infosystems Ltd is one of the pioneers in the

Indian IT market, with its origins in 1976. For over quarter of a century, HCL has

developed and implemented solutions for multiple market segments, across a range of

technologies in India. HCL has been in the forefront in introducing new technologies and

solutions.

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage

start ups. Its range of offerings span R&D and Technology Services, Enterprise and

Applications Consulting, Remote Infrastructure Management, BPO services, IT

Hardware, Systems Integration and Distribution of Technology and Telecom products in

India. The HCL team comprises 80,000 professionals of diverse nationalities, operating

across 26 countries including 500 points of presence in India. HCL has global

partnerships with several leading Fortune 1000 firms, including several IT and

Technology majors.


HCL Infosystems

The success of HCL can be measured with its presence in number of sectors like

healthcare, financial services, retail, travel, securities, media, and travel among others.

HCL Infosystems is India's premier information enabling company. Leveraging its 3

decades of expertise in total technology solutions, HCL Infosystems offers value-added

services in key areas such as system integration, networking consultancy and a wide

range of support services.

HCL Infosystems is among the leading players in all the segments comprising the

domestic IT products, solutions and related services, which include PCs, Servers, Office

Automation, Networking Products, TV and FM Broadcasting solutions, communication

solutions, System Integration, Digital lifestyle Solutions and Peripherals.

HCL Infosystems manufacturing facilities are ISO 9001 - 2000 & ISO 14001

certified and adhere to stringent quality standards and global processes. It has been

consistently rated as Top player in PC industry by IDC. The Channel Business of HCL

Infosystems has an extensive network of over 3000+ resellers across 800 locations.


HCL Infosystems

1.3INDUSTRY PROFILE

IT INDUSTRY, INFORMATION TECHNOLOGY INDUSTRY

Information technology, and the hardware and software associated with the IT industry,

are an integral part of nearly every major global industry. The information technology

(IT) industry has become of the most robust industries in the world. IT, more than any

other industry or economic facet, has an increased productivity, particularly in the

developed world, and therefore is a key driver of global economic growth. Economies of

scale and insatiable demand from both consumers and enterprises characterize this

rapidly growing sector.

The Information Technology Association of America (ITAA) explains

‘information technology' as encompassing all possible aspects of information systems

based on computers. Both software development and the hardware involved in the IT

industry include everything from computer systems, to the design, implementation, study

and development of IT and management systems.

Owing to its easy accessibility and the wide range of IT products available, the

demand for IT services has increased substantially over the years. The IT sector has

emerged as a major global source of both growth and employment.

Information Technology (IT) Information Technology Industry in India is one of the

fastest growing industries. Indian IT industry has built up valuable brand equity for itself

in the global markets. IT industry in India comprises of software industry and information

technology enabled services (ITES), which also includes business process outsourcing

(BPO) industry.

The origin of IT industry in India can be traced to 1974, when the mainframe

manufacturer, Burroughs, asked its India sales agent, Tata Consultancy Services (TCS),

to export programmers for installing system software for a U.S client. The IT industry

originated under unfavorable conditions. Local markets were absent and government


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policy toward private enterprise was hostile. The industry was begun by Bombay-based

conglomerates which entered the business by supplying programmers to global IT firms

located overseas. During that time Indian economy was state-controlled and the state

remained hostile to the software industry through the 1970s. Import tariffs were high

(135% on hardware and 100% on software) and software was not considered an

"industry", so that exporters were ineligible for bank finance. Government policy towards

IT sector changed when Rajiv Gandhi became Prime Minister in 1984. His New

Computer Policy (NCP-1984) consisted of a package of reduced import tariffs on

hardware and software (reduced to 60%), recognition of software exports as a "delicensed

industry", i.e., henceforth eligible for bank finance and freed from license-permit raj,

permission for foreign firms to set up wholly-owned, export-dedicated units and a project

to set up a chain of software parks that would offer infrastructure at below-market costs.

These policies laid the foundation for the development of a world-class IT industry in

India.

The Indian Information Technology industry accounts for a 5.19% of the country's

GDP and export earnings as of 2009, while providing employment to a significant

number of its tertiary sector workforce. More than 2.5 million people are employed in the

sector either directly or indirectly, making it one of the biggest job creators in India and a

mainstay of the national economy. In 2010-11, annual revenues from IT-BPO sector is

estimated to have grown over US$76 billion compared to China with $35.76 billion and

Philippines with $8.85 billion. India's outsourcing industry is expected to increase to

US$225 billion by 2020. The most prominent IT hub is Bangalore. The other emerging

destinations are Chennai, Hyderabad Coimbatore, Kolkata, Kochi, Pune, Mumbai,

Ahmadabad, and NCR. Technically proficient immigrants from India sought jobs in the

western world from the 1950s onwards as India's education system produced more

engineers than its industry could absorb. India's growing stature in the Information Age

enabled it to form close ties with both the United States of America and the European

Union. However, the recent global financial crisis has deeply impacted the Indian IT

companies as well as global companies. As a result hiring has dropped sharply and

employees are looking at different sectors like the financial service, telecommunications,


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and manufacturing industries, which have been growing phenomenally over the last few

years.

India's IT Services industry was born in Mumbai in 1967 with the establishment

of Tata Group in partnership with Burroughs. The first software export zone SEEPZ was

set up here way back in 1973, the old avatar of the modern day IT Park. More than 80

percent of the country's software exports happened out of SEEPZ, Mumbai in 80s.

Each year India produces roughly 500,000 engineers in the country, out of them

only 25% to 30% possessed both technical competency and English language skills,

although 12% of India's population can speak in English India developed a number of

outsourcing companies specializing in customer support via Internet or telephone

connections. By 2009, India also has a total of 37,160,000 telephone lines in use, a total

of 506,040,000 mobile phone connections, a total of 81,000,000 Internet users

comprising 7.0% of the country's population and 7,570,000 people in the country have

access to broadband Internet making it the 12th largest country in the world in terms of

broadband Internet users. Total fixed-line and wireless subscribers reached 543.20

million as of November, 2009.

Formative years (till 1991)

The Indian Government acquired the EVS EM computers from the Soviet Union, which

were used in large companies and research laboratories. In 1968 Tata Consultancy

Services—established in SEEPZ, Mumbai by the Tata Group—were the country's largest

software producers during the 1960s. As an outcome of the various policies of Jawaharlal

Nehru (office: 15 August 1947 – 27 May 1964) the economically beleaguered country

was able to build a large scientific workforce, third in numbers only to that of the United

States of America and the Soviet Union. On 18 August 1951 the minister of education

Maulana Abul Kalam Azad, inaugurated the Indian Institute of Technology at Kharagpur

in West Bengal. Possibly modeled after the Massachusetts Institute of Technology these

institutions were conceived by a 22 member committee of scholars and entrepreneurs

under the chairmanship of N. R. Sarkar.


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Relaxed immigration laws in the United States of America (1965) attracted a

number of skilled Indian professionals aiming for research. By 1960 as many as 10,000

Indians were estimated to have settled in the US. By the 1980s a number of engineers

from India were seeking employment in other countries. In response, the Indian

companies realigned wages to retain their experienced staff. In the Encyclopedia of India,

Kamdar (2006) reports on the role of Indian immigrants (1980 - early 1990s) in

promoting technology-driven growth.

The National Informatics Centre was established in March 1975. The inception of

The Computer Maintenance Company (CMC) followed in October 1976. Between 1977-

1980 the country's Information Technology companies Tata Infotech, Patni Computer

Systems and Wipro had become visible. The 'microchip revolution' of the 1980s had

convinced both Indira Gandhi and her successor Rajiv Gandhi that electronics and

telecommunications were vital to India's growth and development. MTNL underwent

technological improvements. Between 1986-1987, the Indian government embarked upon

the creation of three wide-area computer networking schemes: INDONET (intended to

serve the IBM mainframes in India), NICNET (the network for India's National

Informatics Centre), and the academic research oriented Education and Research

Network (ERNET).

Between 1991–2001

Regulated VSAT links became visible in 1985. Desai (2006) describes the steps taken to

relax regulations on linking in 1991:

In 1991 the Department of Electronics broke this impasse, creating a corporation called

Software Technology Parks of India (STPI) that, being owned by the government, could

provide VSAT communications without breaching its monopoly. STPI set up software

technology parks in different cities, each of which provided satellite links to be used by

firms; the local link was a wireless radio link. In 1993 the government began to allow

individual companies their own dedicated links, which allowed work done in India to be

transmitted abroad directly.


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Videsh Sanchar Nigam Limited (VSNL) introduced Gateway Electronic Mail

Service in 1991, he 64 kbit/s leased line service in 1992, and commercial Internet access

on a visible scale in 1992. Election results were displayed via National Informatics

Centre's NICNET.

The Indian economy underwent economic reforms in 1991, leading to a new era

of globalization and international economic integration. Economic growth of over 6%

annually was seen between 1993-2002. The economic reforms were driven in part by

significant the internet usage in the country. The new administration under Atal Bihari

Vajpayee—which placed the development of Information Technology among its top five

priorities— formed the Indian National Task Force on Information Technology and

Software Development.

Wolcott & Goodman (2003) report on the role of the Indian National Task Force

on Information Technology and Software Development. Within 90 days of its

establishment, the Task Force produced an extensive background report on the state of

technology in India and an IT Action Plan with 108 recommendations. The Task Force

could act quickly because it built upon the experience and frustrations of state

governments, central government agencies, universities, and the software industry. Much

of what it proposed was also consistent with the thinking and recommendations of

international bodies like the

World Trade Organization (WTO), International Telecommunications Union

(ITU), and World Bank, in addition to the Task Force incorporated the experiences of

Singapore and other nations, which implemented similar programs. It was less a task of

invention than of sparking action on a consensus that had already evolved within the

networking community and government.

The New Telecommunications Policy, 1999 (NTP 1999) helped further liberalize

India's telecommunications sector. The Information Technology Act 2000 created legal

procedures for electronic transactions and e-commerce.


http://en.wikipedia.org/wiki/World_Trade_Organization

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Throughout the 1990s, another wave of Indian professionals entered the United

States. The number of Indian Americans reached 1.7 million by 2000. This immigration

consisted largely of highly educated technologically proficient workers. Within the

United States, Indians fared well in science, engineering, and management. Graduates

from the Indian Institutes of Technology (IIT) became known for their technical skills.

Thus GOI planned to establish new Institutes especially for Information Technology to

enhance this field. In 1998 India got the first IT institute name Indian Institute of

Information Technology at Gwalior. The success of Information Technology in India not

only had economic repercussions but also had far-reaching political consequences. India's

reputation both as a source and a destination for skilled workforce helped it improve its

relations with a number of world economies. The relationship between economy and

technology—valued in the western world—facilitated the growth of an entrepreneurial

class of immigrant Indians, which further helped aid in promoting technology-driven

growth.

HCL, Chennai HCL,Pondicher

Infosys Media Centre in Electronic City, Bangalore. Millennium Tower in Kolkata, Salt

Lake Sector-5, a major IT hub in the city.


http://en.wikipedia.org/wiki/File:BangaloreInfosys.jpg

http://en.wikipedia.org/wiki/File:Millenium_tower_kolkata.jpg

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Tidel Park—one of the largest software parks in Asia—was set up on the July 4, 2000 in

Chennai, to aid the growth of Information Technology in Tamil Nadu.

Cyber Towers at Hitech City in Hyderbad Patni Knowledge Park, Airoli,

Navi Mumbai

Cognizant's Delivery Center in Pune


http://en.wikipedia.org/wiki/File:Tidel_Park.jpg

http://en.wikipedia.org/wiki/File:Cyber_Towers_Madhapur_Hyderabad.jpg

http://en.wikipedia.org/wiki/File:Patni_Knowledge_Park_Airoli.jpg

http://en.wikipedia.org/wiki/File:Cognizant-Pune.jpg

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India is now one of the biggest IT capitals in the modern world. The economic effect of

the technologically inclined services sector in India—accounting for 40% of the country's

GDP and 30% of export earnings as of 2006, while employing only 25% of its workforce.

The share of IT (mainly software) in total exports increased from 1 percent in 1990 to 18

percent in 2001. IT-enabled services such as back office operations, remote maintenance,

accounting, public call centers medical transcription, insurance claims, and other bulk

processing are rapidly expanding. Indian companies such as HCL, TCS, Wipro, and

Infosys may yet become household names around the world.

Today, Bangalore is known as the Silicon Valley of India and contributes 33% of

Indian IT Exports. India's second and third largest software companies are head-quartered

in Bangalore, as are many of the global SEI-CMM Level 5 Companies. And Mumbai too

has its share of IT companies that are India's first and largest, like TCS and well

established like Reliance Patni, LnT Infotech, i-Flex, WNS, Shine, Naukri, Jobspert etc.

are head-quartered in Mumbai and these IT and dot com companies are ruling the roost of

Mumbai's relatively high octane industry of Information Technology.

Such is the growth in investment and outsourcing; it was revealed that Cap

Gemini will soon have more staff in India than it does in its home market of France with

21,000 personnel+ in India.

On 25 June 2002 India and the European Union agreed to bilateral cooperation in

the field of science and technology. A joint EU-India group of scholars was formed on 23

November 2001 to further promote joint research and development. India holds observer

status at CERN while a joint India-EU Software Education and Development Center is

due at Bangalore.


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Top 10 IT hubs in India

Ranking City Description

1 Bangalore

Popularly known as the capital of the Silicon Valley of India is

currently leading in Information Technology Industries in

India.

2 Hyderabad

Hyderabad which has good infrastructure and good

government support is also a good technology base in India.

The Government of AP Has built a separate township for IT

Industry called the HITEC City.

3 Chennai It is the second largest exporter of Software.

4 Pune Pune, a major industrial point in India.

5 NCR

The National Capital Region of India comprising Delhi,

Gurgaon, Faridabad, Noida, Greater Noida and Ghaziabad are

having ambitious projects and are trying to do every possible

thing for this purpose.

6 Trivandrum

Famously known as "Gateway of South India". Trivandrum,

the capital of Kerala is a green metropolis and tier I city. GOK

provides a good platform for IT development in the city with

India's largest IT park Technopark and dedicated Technocity

SEZs.

7 Kolkata

Kolkata is a major IT hub in eastern India. All major IT

companies are present here. The city has tremendous potential

for growth in this sector with upcoming areas like Rajarhat.

8 Mumbai Popularly known as the commercial, entertainment, financial

capital of India, This is one city that has seen tremendous

growth in IT and BPO industry, it recorded 63% growth in


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2008. TCS, Patni, LnT Infotech, I-Flex WNS and other

companies are headquartered here.

9 Jaipur

This rapidly growing industrial hub houses a lot of IT/ITES

and BPO giants. Genpact, Connexions IT services, Deutsche

Bank and EXL BPO, Infosyss, Tech Mahindra, and Wipro are

here. There are plans to build the largest IT SEZ in India by

Mahindra under the Mahindra World City.

10 AhmedabadFastest growing center of IT/IT-enabled services, BPO &

KPO.

Future of Indian it industry

The current scenario in the IT industry of India and the tremendous growth registered in

recent years has generated much optimism about the future of the Indian Information

technology industry. Analysts are upbeat about the huge potential of growth in the

Information Technology industry in India. The major areas of benefit that the future

growth in the IT industry can generate for the Indian economy are –

Exports - The IT industry accounts for a major share in the exports from India. This is

expected to grow further in coming years. The information technology industry is one of

the major sources of foreign currency or India.

Employment - The biggest benefit of the IT industry is the huge employment it

generates. For a developing country like India, with a huge population, the high rate of

employment in the IT sector is a big advantage. The IT industry is expected to generate

employment of 2.2 million by the end of 2008 which is expected to increase significantly

in coming years.

FDI (Foreign Direct Investment) - High inflow of FDI in the IT sector is expected to

continue in coming years. The inflow of huge volumes of FDI in the IT industry of India

has not only boosted the industry but the entire Indian economy in recent years.


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The Nasscom- McKinsey report on the IT industry of India projects that the Indian IT

industry will reach 87 billion US Dollars by the end of 2008. 2.2 million Employment is

expected to be created in the IT industry according to this report. The report also projects

50 billion US Dollars of IT exports from India by the end of 2008. Software exports from

India are expected to grow in coming years. New markets for software exports from India

have opened up in the Middle East, South and Southeast Asia, Africa, and Eastern

Europe. The reputation that India has earned as a major destination for IT outsourcing has

opened further possibilities. Many developing countries are now using the Indian model

for growth in the IT sector. Another important area of future growth for the IT industry of

India is the domestic market. While exports dominate the IT industry at present, there is

huge scope of growth in the domestic market which can be tapped in the future. The US

recession has had its share of negative impacts on the Indian IT industry. However, the

industry has faced the challenges posed by the global market and is sustaining its rate of

growth. The focus for the future is to ensure that the benefits of the IT industry percolate

to the grass root levels.

Challenges before Indian IT Industry

At present there are a number of challenges that are facing the information technology

industry of India. One of the major challenges for the Indian information technology

industry was to keep maintaining its excellent performance standards. The experts are

however of the opinion that there are certain things that need to be done in order to make

sure that India can maintain its status as one of the leading information technology

destinations of the world. The first step that needs to be taken is to create an environment

for innovation that could be carried for a long time.

The innovation needs to be done in three areas that are connected to the

information technology industry of India such as business models, ecosystems and

knowledge. The information technology sector of India also has to spread the range of its

activities and also look at the opportunities in other countries. The improvement however,

also needs to be qualitative rather than just being quantitative. The skill level of the

information technology professionals is one area that needs improvement and presents a


HCL Infosystems

considerable amount of challenge before the Indian information technology industry. The

Indian information technology industry also needs to co-ordinate with the academic

circles as well as other industries in India for better performance and improved

productivity. The experts are of the opinion that the business process outsourcing service

providers in India need to change their operations to a way that is more oriented to the

knowledge process outsourcing. One of the most important crises facing the Indian

information technology industry concerns the human resources aspect. The problems with

outsourcing in countries like the United States of America are posing problems for the

Indian information technology industry as well.

In the recent times a bill has been passed in the state of New Jersey that allows

only the citizens or legal Non-Americans to be given contracts. This legislation has also

affected some other states like Missouri, Connecticut, Wisconsin and Maryland. These

states are also supposed to be considering these laws and their implementation. This is

supposed to have an adverse effect on the outsourcing that is the source upon which the

information technology industry of India thrives. The information technology

professionals who aim at working in the country are also likely to be hindered by the

legislation as a significant amount of these professionals have been going to work in the

USA for a long time.

India's IT industry

Information Technology is one of the most important industries in the Indian economy.

The IT industry of India has registered huge growth in recent years. India's IT industry

grew from 150 million US Dollars in 1990-1991 to a whopping 50 billion UD Dollars in

2006-2007. In the last ten years the Information Technology industry in India has grown

at an average annual rate of 30%.

The liberalization of the Indian economy in the early nineties has played a major

role in the growth of the IT industry of India. Deregulation policies adopted by the

Government of India have led to substantial domestic investment and inflow of foreign

capital to this industry. In 1970, high import duties had forced IBM to leave India.


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However, after the early nineties, many multinational IT companies, including IBM, have

set up their operations in India. During the ten year period 1992-2002, the Indian

software industry grew at double the rate as the US software industry.

Some of the major reasons for the significant growth of the IT industry of India are -

Abundant availability of skilled manpower

Reduced telecommunication and internet costs

Reduced import duties on software and hardware products

Cost advantages

Encouraging government policies

Some of the major companies in the IT industry of India are –

HCL, Tata Consultancy Services (TCS), Infosys, Wipro, IBM, HP, Cognizant

Technology Solutions (CTS), Patni, Satyam, NIIT.

India's IT industry caters to both domestic and export markets. Exports contribute around

75% of the total revenue of the IT industry in India. The IT industry can be broadly

divided into four segments -

IT services

Software’s (includes both engineering and Research and Development)

ITES-BPO

Hardware

Every employee needs a successful career path and career development, which is

basically about job promotion and training. It is apparently that all of companies or

organization has career development for their staff. In general, many of us think about the

ways that the employer should take in consideration in order to let staff have opportunity

to improve working skills. However, in many industries, the career development schemes

are pretty much the same except several type of business that has different approach

available to staffs.


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As we can see that the IT industry is very different from the others. Normally we

can see that many types of business has clear picture of career promotion and training for

employees. But for IT industry, they normally have more than what other business has.

That is, they may have more attractive scheme for welfares and remunerations for staff

that perform excellent job. The reason behind this because IT industry is very important

to the company success as we can see now IT and technology has ruled the world, many

traditional business has turned out to have IT function for their sell and service, and the

consequence is employees in IT field are very expensive and many of IT company trying

to keep the valuable staff to stay with them as long as they can, otherwise these staffs will

be collected by other company which sometimes are Major competitors.

However, career development in IT industry is not only concern to staff's benefit,

but also include mentoring and training to ensure that the staffs are up to date and obtain

the skills which will be beneficial to individual and to the company. Apart from that, job

promotion is also very important. Every member of staff if they have very exceptional

performance or has one-of project achievement should also deserve to get promotion in

order for them to have success

As IT is very important, staff in the industry themselves seem to keep learning all

the time. Many large organizations in IT such as IBM, Microsoft or Google have many

kind of learning scheme available for employees in many forms. It could be self-learning

approach, which allow their staff to learn by themselves as well as having mentor

programmers available for who want to get advice, especially for the new staff who want

to kick of career with confidence. In terms of remuneration package, it is widely known

that IT industry invest al lot of money on IT hardware and software technology, but the

fact that pay much large amount of money to develop their human resources. This is a

good indicator of what IT companies see important of human resource investment.

As mentioned earlier is IT career is somehow different from other industries,

especially for remuneration package and self-development programmed. May be the

reason for this is they want to keep the staff as long as they can to ensure that they

maintain confidentiality of business to the competitors.


HCL Infosystems

1.4 COMPANY PROFILE


HCL Infosystems

Born in 1976, HCL has a 3 decade rich history of inventions and innovations. In 1978,

HCL developed the first indigenous micro-computer at the same time as Apple and 3

years before IBM's PC. During this period, India was a black box to the world and the

world was a black box to India. This micro-computer virtually gave birth to the Indian

computer industry. The 80's saw HCL developing know-how in many other technologies.

HCL's in-depth knowledge of Unix led to the development of a fine grained multi-

processor Unix in 1988, three years ahead of Sun and HP.

HCL's R&D was spun off as HCL Technologies in 1997 to mark their advent into

the software services arena. During the last eight years, HCL has strengthened its

processes and applied its know-how, developed over 28 years into multiple practices -

semi-conductor, operating systems, automobile, avionics, bio-medical engineering,

wireless, telecom technologies, and many more.

Today, HCL sells more PCs in India than any other brand, runs Northern Ireland's

largest BPO operation, and manages the network for Asia's largest stock exchange

network apart from designing zero visibility landing systems to land the world's most

popular airplane.

HCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its

origins in 1976. For over quarter of a century, we have developed and implemented

solutions for multiple market segments, across a range of technologies in India. We have

been in the forefront in introducing new technologies and solutions.

In the early 70’s a group of young and enthusiastic and ambitious technocrats

embarked upon a venture that would make their vision of IT revolution in India a reality.

Shiv nadir and five of his colleagues got together and 1975 set up a new company

MICROCOMP to start with; they started to capitalize on their marketing skills. Micro

comp marketed calculators and within a few month of starting operation, the company

was out selling its major competitors. On 11th August, 1976 HINDUSTAN


HCL Infosystems

COMPUTERS LIMITED was incorporated as joint venture between the entrepreneurs

and UPSCE, with an initial equity of Rs.1.83 Lakhs.

HCL Infosystems is India's premier information enabling company. Leveraging

its 3 decades of expertise in total technology solutions, HCL Infosystems offers value-

added services in key areas such as system integration, networking consultancy and a

wide range of support services. HCL Infosystems is among the leading players in all the

segments comprising the domestic IT products, solutions and related services, which

include PCs, Servers, Office Automation, Networking Products, TV and FM

Broadcasting solutions, communication solutions, System Integration, Digital lifestyle

Solutions and Peripherals. HCL Infosystems' manufacturing facilities are ISO 9001 -

2000 & ISO 14001 certified and adhere to stringent quality standards and global

processes. It has been consistently rated as Top player in PC industry by IDC. India’s

leading System Integration and Infrastructure Management Services Organization, HCL

has specialized expertise across verticals including Telecom, BFSI, E-Governance &

Power.HCL has India’s largest distribution and retail network, taking to market a range

of Digital Lifestyle products in partnership with leading global ICT brands, including

Nokia, Apple, Casio, Kodak, Toshiba, Bull, Ericsson, Cisco, Microsoft, Konica Minolta

and many more.

1.4.1 HCL in India


HCL Infosystems

1.4.2 HCLI Range of Products & Areas of Expertise


HCL Infosystems

1.4.3 HISTORY


HCL Infosystems

HCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its origins in

1976. For over quarter of a century, we have developed and implemented solutions for

multiple market segments, across a range of technologies in India. We have been in the

forefront in introducing new technologies and solutions. The highlights of the HCL saga

are summarized below:

Y E AR H I G H L I G H T S

1976 - Foundation of the Company laid

1977 - Launch of the first microcomputer-based commercial computer with a

ROM -based Basic interpreter

1980 - Formation of Far East Computers Ltd., a pioneer in the Singapore IT

market, for SI (System Integration) solutions

1986 - Purchase specifications demand the availability of RDBMS products on

the supplied solution (Unify, Oracle).

1991 - HCL enters into a joint venture with Hewlett Packard

1994 - HCL acquires and executes the first offshore project from IBM Thailand

1996 - Becomes national integration partner for SAP

1998 - Chennai and Coimbatore development facilities get ISO 9001 certification

1999 - Acquires and sets up fully owned subsidiaries in USA and UK

- Sets up fully owned subsidiary in Australia

2000

- Bags Award for Top PC Vendor In India

- Becomes the 1st IT Company to be recommended for latest version of ISO

9001 : 2000

- Rated as No. 1 IT Group in India

2001 -IDC rated HCL Infosystems as No. 1 Desktop PC Company of 2001


HCL Infosystems

2002-HCL Infosystems& Sun Microsystems enters into a Enterprise Distribution

Agreement

2003 - Enters into partnership with AMD

2004

- Maintains No.1 position in the Desktop PC segment for year 2003

- Partners with Union Bank to make PCs more affordable, introduces lowest

ever EMI for PC in India

- Crosses the landmark of $ 1 billion in revenue in just nine months

2006

- HCL Infosystems& Nokia announce a long term distribution strategy

- HCL Infosystems showcases Computer Solutions for the Rural Markets in

India

- HCL Forms a Strategic Partnership with APPLE to provide Sales &

Service Support for iPods in India

2007

-HCL Infosystems wins CNBC Awaazconsumer award for personal

computers

-HCL announces ‘HCL ecoSafe’program

2008

-HCL unveils the future of personalcomputing – unveils next

generation,ultra portable, sub Rs.14000/- laptopsfor the first time in India

-for security & surveillanceLaunch of HCLTouch - a pioneeringinitiative in

the Indian ICT sector forcustomer care services.

2009

-Largest selling enterprise desktopbrand for the seventh consecutive year

-HCL ranks No.1 Company in ITservices as per DQ CSA 2009

1.4.4 AREA OF WORK


HCL Infosystems

The fast-pace of growth in the Indian economy has transformed the way systems and

technologies are deployed. It is seen across verticals and sectors, that organization are

looking for efficiencies of operations through the use of technology. The more complex

systems and technologies become, the more urgent is the need to ensure their flawless

integration to deliver exceptional value to the users. To address this growing demand

HCL has reoriented its operations to focus increasingly on system integration solutions to

our customers. HCL system integration capabilities span across a diverse range of

services ranging from consultancy, solution design, selection of technology components,

project roll outs and operation & maintenance services. HCL have also developed a range

of hardware & software products, processes & project management methodologies for

various customer verticals including banking, financial services and insurance (BFSI) to

e-Governance, power, telecom, railways, defense, security, education, infrastructure,

healthcare, retail, and media & entertainment . HCL have built a model that leverages our

strengths with that of leading technology partners including -Microsoft, Oracle, SAP,

IBM, HP, Symantec, Cisco, Sun, CA and Hitachi - to roll out solutions that incorporate

the best of breed technology to meet the requirement of the consumer.


HCL Infosystems

1.4.5 HCL OF TODAY


India’s Largest

Distribution & Retail

Network (39 DLS, 3000 franchise, 50k+ retail

outlets)

India’s Largest

Direct Sales Organization

Computing & Storage

Networking & Security

Telecom

Imaging Solutions

Enterprise Services

POS (Retail) Solutions

B2B

Computing Desktops Laptops Imaging & Printing Solutions HCL Digilife Products HCL Laptops & Desktops Nokia Kodak Apple Kingston Plantronics Toshiba Hitachi Infocus Microsoft Casio

ManufacturingISO-14001,9001; ISO-13485-2003; TS 16949-

2002; TUV - Accredited

India’s Largest Service Support Network

Multi-location Project Services, Network Security & Management Services, FM Services, Multi Vendor &

System Integration Support, IT/BPO Outsourcing Services, Copy & Printing Services, Spot Maintenance Services, Document Management Services & Branch

Rollout Solutions

B2C

Telecom

E-Gov

BFSI Power

Media & Ent.

Computer Systems : PCs, Laptops, Workstations, Thin Client, Peripherals, Racks, Kiosk, Software, Servers, Blade Server, Storage,

Backup Solutions, Active & Passive Networking, Equipments, Security Solutions, Enterprise VPN, Hosting,

ASP Services, Bandwidth BoostersImaging Products:

Digital Copiers, Multimedia Projectors, Plasma / LCD Display Panels Audio Visual System Integration, Laser

Printers (Mono / Color),Telecom Products:

IP Phones, TDM / IP PBX, Video Conferencing, Call Centre Solutions, TV Broadcasting, FM Broadcasting, GPS

Solutions

Complete ICT Solutions from HCL

ICT Training & Education

Retail

Health

Airports/

Ports

Railways

India’s Leading System Integration Organization

NEW NEW NEW NEW NEW

SI, Roll Out & Infra Management

HCL Infosystems

1.5 VISION STATEMENT OF HCL INFOSYSTEMS

“Together we create the Enterprises of Tomorrow”

MISSION STATEMENT OF HCL INFOSYSTEMS

"To provide world-class Information Technology solutions and services in order to

enable our customers to serve their customers better"

QUALITY STATEMENT OF HCL INFOSYSTEMS

"We shall deliver defect-free products, services and solutions to meet the requirements of

our external and internal customers, the first time, every time"


HCL Infosystems

MANAGEMENT OBJECTIVES OF HCL INFOSYSTEMS

“To fuel initiative and foster activity by allowing individuals freedom of action and

innovation in attaining defined objectives”

PEOPLE OBJECTIVES OF HCL INFOSYSTEMS

To help people in HCL Infosystems Ltd. share in the company's successes, which

they make possible.

To provide job security based on their performance.

To recognize their individual achievements.

And help them gain a sense of satisfaction and accomplishment from their work.

CORE VALUES OF HCL INFOSYSTEMS


HCL Infosystems

We shall uphold the dignity of the individual

We - Every HCLite,

Uphold - Conscious effort to maintain,

Dignity - Self Esteem / Self Respect / Honor,

Individual - Colleague in office / Customer / Vendor / Partner ….of Any Gender /

Age / Religion.

We shall honor all commitments

We - Every HCLite,

Honor - Strive and Deliver in letter and spirit,

All Commitments - Official / Written / E-Mail / Verbal ….to Colleague /

Customer / Vendor / Partner.

We shall be committed to Quality, Innovation and Growth in every endeavor

We shall be Committed - No Compromise, No Effort Spared, At Any Cost,

Quality - Do things right first time every time,

Innovation - Create or Change for improvement,

Growth - Strive to better what has already been done.

We shall be responsible corporate citizens

We - Every HCLite,

Responsible - Awareness and Compliance,

Corporate Citizen - Representing HCL in office hours & after,

- Abiding by the Laws of Land,

- Celebrating Diversity & Equal Opportunity and

- Contributing to Society & Environment.


HCL Infosystems

1.6 PRODUCT PARTNERSHIPS:

HCL has always prided itself on its partnership engagements. Partner models are

also evolving in the technology industry. Innovation has extended into the ecosystem and

community based engagements are coming into play. HCL has also enhanced its

relationships with partners and is creating a variety of innovative partnership models,

with various approaches to risk-reward sharing. Some of the notable partner

engagements:

Leading position on office. Automation and Laptops in India.

Scripting an era of computing across the Microprocessor.

Strategic relationship that has seen the computer evolve from a

computing device.

Partnering in computing and providing IT Services.


HCL Infosystems

Dominant position in mobile handset market in India. HCL

partnered with Nokia to distribute their mobile phones in the burgeoning Indian market.

Nokia today has more than 70% market share and the best service network in the country.

1.6.2 JOINT VENTURES:

Created the HP brand for computers in India.

Significant IT Services with quarter billion dollar enterprise value.

First Indian BPO Global Delivery Centre, currently employing 2000 UK nationals.

HCL partnered with DB to create a large delivery centre at Bangalore. This centre offers the widest range of Capital Market services.


HCL Infosystems

First Japan India hi-tech JV for Product Engineering Services.

Industry First “End-to-End” Product Life cycle Solution for OEMs.

1.6.2 STRATEGIC ALLIANCES:

Cisco on cutting edge networking technologies in an Industry leading Risk Reward model. This is the largest development centre for Cisco outside of Cisco, with 1600+ Software Engineers. 47 patents from this centre have been filed by Cisco.

Dominant position in mobile hand set market in India. HCL partnered with Nokia to distribute their mobile phones in the burgeoning Indian market. Nokia today has more than 70% market share and the best service network in the country.

HCL set up the first Indian BPO Global Delivery Centre in Northern Ireland. It currently employees 200 UK nationals.


HCL Infosystems

HCL partnered with DB to create a large delivery centre at Bangalore. This centre offers the widest range of Capital Market services.

HCL is working with Boeing for the 787 Dreamliner program. In addition, across its aerospace practice, HCL works with 20 of the world’s leading aviation companies.

HCL has set up a centre for IBM which is the First Power PC architecture design centre outside of IBM. HCL has the license to use the Power PC architecture to build new products.

HCL has a Joint Venture with NEC, and this is the only one of its kind between an Indian IT major and a global Japanese conglomerate. Care engineering work in the area of High-Performance Computing and Grid Computing is the key focus of this JV.

1.6.3 AWARDS & ACCOLADES:

Mr. Ajai Chowdhry, Chairman & CEO of HCL Infosystems Limited, was

declared ‘IT Person of the Year 2007’ by Dataquest.

‘Top 5 Groups’ as ranked in the DQ Top 20, 15th July, 2006.

HCL among the Top 3 IT companies for the last 3 years, DQ & IDC, Best

Employer Survey, ‘Best employer 2005’ with Five Star Ratings.

India’s ‘No. 1 PC Vendor’ consecutively for six years.


HCL Infosystems

Top 50 Fastest Growing Technology Companies in India & ‘Top 500

Fastest Growing Technology Companies in Asia Pacific’ by ‘Deloitte &

Touche’.

‘Amity Corporate Excellence Award 2007’ for its distinct vision,

innovation, competitiveness and sustenance.

‘Top 3 IT Hardware Companies’ ranked in India’s 100 Most Valuable

Brands by Planman Consulting & ICMR Research.

HCL won awards in ‘Environment Management’ and ‘Quality’ categories

at the Elcina-Dun & Bradstreet Awards for Excellence in Electronics,

2006-07.


HCL Infosystems

‘Top 50 in ET Top 500 Companies’ Listings for 2006.

HCL ranked amongst the Top Three Major Players on VPN Service

Provider.

‘The Most Responsive Company 2005’ – IT Hardware Category by The

Economic Times – Avaya Global Connect.

Subsequently for 2yrs HCL Infosystems won the ‘IMM Top Organization

Award’ for excellence.

HCL received ‘Brand of Excellence Award’ in the VARIndia IT Forum –

2007 & was also recognized as the ‘No. 1 Retail Company Franchise India

2007’.


HCL Infosystems

HCL Amongst India's “Top 100 Most Valuable Brands 2007”.

India’s Most Preferred Personal Computer Brand by CNBC AWAAZ

Consumer Award 2007.

HCL Amongst the ‘Top 3 Most Preferred Brands’ in CNBC Awaaz Survey,

2006.

‘7th IETE – Corporate Award 2005’ for performance excellence in the field of

Computer & Telecommunications Systems.

Top 21 companies in Business Standard 1000 Ranking 2006.


HCL Infosystems

Mr Ajai Chowdhry honoured with CEO of The Year Award by IT People

Awards for Excellence in IT.

Strategic Partners in Excellence Award by InFocus Corporation for

projectors.

‘Most Valued Business Partner’ Award for Projectors in 2005.

Emerald Award for Best All Round Performance Over The Years.

Gold Partner Award for achieving a sizeable business revenue.

Top Market Share Award for Highest Market Share Among All Countries.

India’s No. 1 vendor for sales of A3 size Toshiba Multi Functional Devices

for the year 2004-05.

India’s ‘No. 1 Vendor’ for sales of A3 size Toshiba Multi Functional Devices

for the year 2005-06 by IDC Dataquest.


HCL Infosystems

HCL bagged the Dun & Bradstreet Awards 2006 for ‘Top Performance In

The Computer Hardware & Peripherals Sector’.

HCL bagged the Dun & Bradstreet Awards 2007 for ‘Top Performance In

The Computer Hardware & Peripherals Sector’.

‘Best Bhoomi Brand 2005’ by 360 magazine

o in the PC Category

o in the LCD Monitor Category

India’s No. 1 vendor of Infocus Multimedia projectors by Pacific Media

Associates Survey.


HCL Infosystems

Toshiba ‘Super Award 2005’ & ‘Platinum’ Award 2004 towards business

excellence in distribution of Toshiba Multifunctional products consecutively for 3

years in a row.

‘Toshiba Colour Copier Champion Award 2007’ for improving overall customer

approach and better technical capability. HCL was also recognized as its most

‘trusted partner’.

Ranked amongst Top 15 by Business Today The Best Companies to Work

‘2007.

Ranked 7th in EFY Top 100 by Electronics For You for the year 2006 – 07.

Bagged 2008 Tandberg Platinum Partner Award from Tandberg.


HCL Infosystems

Bagged Star Industry Solutions Partner Award from Microsoft

Corporation.

Bagged Top Emerging Channel Partner Award from Polycom in March

’08.

Bagged Outstanding Performer Award from Crestron.


HCL Infosystems

1.6.4 LEADERS AT HCL INFOSYSTEMS

An engineer by training, AJAI CHOWDHRY is one of the six founder members

of HCL and took over the reins of HCL Infosystems, the flagship company of the group,

as President and CEO in 1994. He was appointed the Chairman of HCL Infosystems in

November 1999. In recognition of his contribution in championing the cause of the

domestic Indian IT market, Ajai has been conferred the DATAQUEST ‘IT Man of the

Year 2007’ Award amongst other awards.

HARSH CHITALE joined HCL Infosystems as Chief Executive Officer in 2010 and

heads the overall business strategy and operations of HCL Infosystems. He brings a

wealth of experience as a senior business leader with rich business management


HCL Infosystems

experience in both Indian and global companies. Harsh is a recipient of the Director’s

Gold Medal at IIT Delhi, from where he completed his Electrical Engineering.

J V RAMAMURTHY is the President and Chief Operating Officer, HCL Infosystems

Ltd. He brings 3 decades of diverse Industry experience and leadership to the company.

A technocrat and a man of broad vision, he has spearheaded company’s entry into

number of new verticals and partnerships.

SANDEEP KANWAR joined HCL in 1988 and in a span of eight years progressed to

the position of Chief Financial Officer at the young age of 35 He is well respected

amongst colleagues and customers alike for his financial acumen and management skills.


HCL Infosystems

HARI BHASKARAN, a BE graduate and alumni of IIM- Bangalore, has been

associated with leading companies like Philips, ITI, ETDC and Xerox. He has been

instrumental in building up the largest retail network for digital lifestyle products in the

country and today heads the Distribution and marketing services for HCL.

GEORGE PAUL, a graduate in Electronics & Telecommunications, joined HCL in

1983. He heads marketing function along with HCL R&D.


HCL Infosystems

RAJEEV ASIJA, an engineering graduate, joined HCL in 1983. With two decades of

industry experience, he heads the Enterprise Solutions & Services of HCL.

RAJENDRA KUMAR joined in 1976. With over three decades of industry experience

in procurement, manufacturing and channel development, he heads the Retail, SME &

Education business for HCL.


HCL Infosystems

M. CHANDRASEKARAN joined HCL in 1984. With over two decades of industry

experience in sales, support & marketing, he heads the Office Automation products

business for HCL.

VIVEK PUNEKAR joined HCL in 1986. An engineer by profession with over two

decades of industry experience in various functions, he heads the HR Function for the

company. Credited with Innovative HR initiatives that have made HCL among best

companies to work for.


HCL Infosystems

CHAPTER 2

2.1 HCL INFOSYSTEMS CORPORATE ORGANIZATIONAL

STRUCTURE


Chairman & CEO

CFO

COOMarketing, R & D

DSMS

ESOISS/SO

Consumer Product Division

Product Distribution

Networking

Office Automation

Distribution and Marketing Services

HCL Infosystems

The organizational structure of HCL starts from the Chairman and CEO followed by the

COO (Chief operating officer) and the CFO (Chief financial officer) who in turn heads

the Seven divisions of HCL which include:

Marketing, R & D

ESO

Consumer product division

Product distribution

Networking

Office automation

Distribution and marketing services


HCL INFOSYSTEMS ORGANISATIONAL STRUCTURE

CUSTOMER

BUSINESS OPERATIONS

(BUSINESS UNITS)

SUPPORT FUNCTIONS

HRD R&D FIN MFG LEG AUD IS Corp Init

HCL Infosystems

2.2 DEPARTMENTAL ORGANIZATIONAL STRUCTURE

2.2.1 MARKETING AND SALES HIERARCHY

Sr. Vice President – Business Head for Office Automation Division.

Vice President – Operations & Profit Centre Head for Office Automation Division.

National Head - Product Head – Profit Centre Head Product Wise.

Central Pre-Sales Team – In charge of rendering design, technology & commercial

support to all regional teams across the country.

Zonal Head – Regional Business Operations & Profit Centre Head.

Regional Sales Head – Heading Regional sales Operations and Results.

Regional Manager (3 Managers) – Team Operations & Profit Centre Head.

Team 1 – Solutions Team (Size – 4 Area Sales Manages + 1 Sr. Sales Executive) –

Driving Solutions business in the region.

Solutions: Audio Visual Integration Solutions / IP Telephony Solutions / High Definition

Video Conferencing Solutions.

Team 2 – Products Team (Size – 4 Area Sales Managers + 2 Sr. Sales Executives) –

Driving product based business in the region.

Solutions: Office Automation products – Networkable Printers / Copiers / Scanners /

Projectors / Display Products like LCD / LED TV / Managed Print Services.

Team 3 – Corporate & Channel Management Team (4 Area Sales Managers + 1 Channel

Manager + 2 Sr. Sales Executives) – Driving new corporate accounts business & channel

business in the region.

Solutions: Products through direct presence and through channel partners.


HCL Infosystems


HCL Infosystems

2.2.2 ADMINISTRATION & OPERATIONS HIERARCHY

General Manager – Administration & Operations – Responsible for complete Office

Administration.

Regional Manager – Administration & Operations – Responsible for Regional Office

Administration.

Executives – Administration & Operations – Coordinating the operations.

Responsibilities: Office Administration / Employee Welfare / Employee Travel

Arrangements / coordinating all other requisite arrangements for employees.


HCL Infosystems

The administration and operations department of the office automation division

Karnataka and Goa zone is headed by one General Manager who is responsible for the

complete office administration under this zone. The General Manager of the

Administration and Operations department is based in Noida. Under this General

Manager is the Regional Manager who is responsible for all the office administration in

this particular region and is present in that particular zone. There are three Executives

who function under the Regional Manager who are responsible for coordinating all the

operations. Some of the functions or the responsibilities of these Executives and the

Regional Manager include Office Administration / Employee Welfare / Employee Travel

Arrangements / Coordinating all other requisite arrangements for employees.


HCL Infosystems

2.2.3 FINANCE DEPARTMENT HIERARCHY

VP & CFO – Heads complete finance function of HCLI – Includes Profit & Loss,

Balance Sheet, Salary Administration, Employee Welfare, Mediclaim, Provident Fund

Management, Employee Insurance Management, Cash Flow & Profit Centre Analysis

etc.

Regional Accounts Officer (RAO) – Handles Collection, Materials Management at

region (logistics) & employee Welfare etc.

Accounts Executives – Coordinates the above RAO function – Includes Accounting,

Voucher Management & Operations Support.

The finance department of HCL Infosystems Karnataka and Goa region is headed

by the VP and CFO who head the complete financial functions of HCL Infosystems.

Under the VP and CFO is the regional accounts officer (RAO) who is based in that

particular region. There are a total of five accounts executives under the RAO who

coordinate the functions of the RAO.


HCL Infosystems

2.2.4 HR DEPARTMENT HIERARCHY


Office AutomationSR HR Manager

OA sopportHR Manager

Procurement

Logistics

CSOHR Manager

System Integration TelecomHR Manager

Video Conferencing

OS

I PassHR Manager

Documentation Product Solution

Presentation Product Solution

Audio Visual System Integration

HCL Infosystems

Senior HR Manager - Heads the entire HR operations for the Office Automation

Division.

HR Managers -

Customer Support Organization is headed by 3 HR managers.

System Integration Telecom is headed by 1 HR manager who controls both the

Video Conferencing and OS.

I Pass consist of three divisions that is DPS, TPS and AVSI all the HR functions

of I Pass is managed by 2 HR managers.

OA support consists of 2 divisions namely Procurement and Logistics. The HR

functions of OA support is managed by one of the HR managers of the DPS

division of I pass

All the core HR functions are managed by the SR HR manager and the other HR

managers who are based at the Head Office in Noida.


HCL Infosystems

CHAPTER 3

FUNCTIONAL AREAS

3.1 MARKETING DEPARTMENT

HCL is a pioneer in the IT space with business offerings in Computer Systems, Imaging,

Voice and Data Integration including handset distribution. HCL has direct presence in

300 locations in the country with a channel base of over 44000 channel partners. Over the

years we gained expertise in enabling IT for a wide customer base. HCL has customers

from various sectors like Government, BFSI, Telecom, Manufacturing, Education,

Pharmaceuticals, IT and more. HCL have over the years identified opportunity, nurtured

talent and created entrepreneurs for our nation. HCL has given more than 100 CEOs to

the Indian corporate world.

HCL’s Product Range Encompasses:

- Notebooks,

- Desktops,

- Business Servers,

- Workstations,

- LCD Monitor,

- Colour Monitors,

- Keyboards,

- Thin Clients,

- Terminals,

- POS Products,

- Networking products,

- Self Service kiosks and more.


HCL Infosystems

Team 1 – Solutions Team (Size – 4 Area Sales Manages + 1 Sr. Sales Executive) –

Driving Solutions business in the region. Solutions: Audio Visual Integration Solutions /

IP Telephony Solutions / High Definition Video Conferencing Solutions.

The professional audiovisual industry is a multibillion-dollar industry,

comprising the manufacturers, dealers, systems integrators, consultants, programmers,

presentations professionals and technology managers of audiovisual products and

services.

The proliferation of audiovisual communications technologies, including sound,

video, lighting, display and projection systems, is evident in every sector of society: in

business, education, government, the military, healthcare, retail environments, worship,

sports and entertainment, hospitality, restaurants, and museums. The application of

audiovisual systems is found in collaborative conferencing (which includes video-

conferencing, audio-conferencing, web-conferencing and data-conferencing);

presentation rooms, auditoria, and lecture halls; command and control centers; digital

signage, and more. Concerts and corporate events are among the most obvious venues

where audiovisual equipment is used in a staged environment. Providers of this type of

service are known as rental and staging companies, although they may also be served by

an in-house technology team (e.g., in a hotel or conference center).

According to the 2006 Market Forecast Study conducted by InfoComm

International, the trade association representing the audiovisual industry, 2006 was the

fourth consecutive year that significant growth was projected for the industry. Revenue

for surveyed North American companies was expected to grow by 40% in 2006 and by

10.7% for European audiovisual companies. The single biggest factor for this increase is

the increased demand for networked audiovisual products due to the integration of

audiovisual and IT technology. The two leading markets for AV equipment in North

America and Europe continue to be business/IT and education.


HCL Infosystems

Voice over Internet Protocol (Voice over IP, VoIP) is a technology that allows you to

make voice calls using a broadband Internet connection instead of a regular (or analog)

phone line. Some VoIP services may only allow you to call other people using the same

service, but others may allow you to call anyone who has a telephone number - including

local, long distance, mobile, and international numbers. Also, while some VoIP services

only work over your computer or a special VoIP phone, other services allow you to use a

traditional phone connected to a VoIP adapter. Other terms frequently encountered and

often used synonymously with VoIP are IP telephony, Internet telephony, voice over

broadband (VoBB), broadband telephony, and broadband phone.

Internet telephony refers to communications services—Voice, fax, SMS, and/or

voice-messaging applications—that are transported via the Internet, rather than the public

switched telephone network (PSTN). The steps involved in originating a VoIP telephone

call are signaling and media channel setup, digitization of the analog voice signal,

encoding, packaging, and transmission as Internet Protocol (IP) packets over a packet-

switched network. On the receiving side, similar steps (usually in the reverse order) such

as reception of the IP packets, decoding of the packets and digital-to-analog conversion

reproduce the original voice stream. Even though IP Telephony and VoIP are terms that

are used interchangeably, they are actually different; IP telephony has to do with digital

telephony systems that use IP protocols for voice communication while VoIP is actually a

subset of IP Telephony. VoIP is a technology used by IP telephony as a means of

transporting phone calls.

VoIP systems employ session control protocols to control the set-up and tear-

down of calls as well as audio codecs which encode speech allowing transmission over an

IP network as digital audio via an audio stream. The codec used is varied between

different implementations of VoIP some implementations rely

on narrowband and compressed speech, while others support high fidelity stereo codecs.

There are three types of VoIP tools that are commonly used; IP Phones, Software

VoIP and Mobile and Integrated VoIP. The IP Phones are the most institutionally

established but still the least obvious of the VoIP tools. The use of software VoIP has

increased during the global recession of 2008-2010, as many persons, looking for ways to


HCL Infosystems

cut costs have turned to these tools for free or inexpensive calling or video

conferencing applications. Software VoIP can be further broken down into three classes

or subcategories; Web Calling, Voice and Video Instant Messaging and Web

Conferencing. Mobile and Integrated VoIP is just another example of the adaptability of

VoIP. VoIP is available on many smart phones and internet devices so even the users of

portable devices that are not phones can still make calls or send SMS text messages over

3G or WIFI.

A videoconference or video conference (also known as a video teleconference)

is a set of interactive telecommunication technologies which allow two or more locations

to interact via two-way video and audio transmissions simultaneously. It has also been

called 'visual collaboration' and is a type of groupware. Videoconferencing differs

from videophone calls in that it's designed to serve a conference rather than individuals. It

is an intermediate form of video telephony, first deployed commercially by AT&T during

the early 1970s using their Picture phone technology.

Team 2 – Products Team (Size – 4 Area Sales Managers + 2 Sr. Sales Executives) –

Driving product based business in the region. Solutions: Office Automation products –

Networkable Printers / Copiers / Scanners / Projectors / Display Products like LCD / LED

TV / Managed Print Services.

For Imaging Solutions and Equipment, HCL Infosystems Ltd. has partnered with

the best in the industry like Toshiba, Infocus, Duplo, etc to bring to you truly world class

imaging solutions. To be able to reach maximum number of customers, HCL Infosystems

Ltd. sells through a network of direct and in direct channels spread throughout India. The

company is a pioneer in the field of Office Automation, being the first to introduce

equipment like photocopiers and digital duplicators in India.


HCL Infosystems

Display products

Projectors

Team 3 – Corporate & Channel Management Team (4 Area Sales Managers + 1 Channel

Manager + 2 Sr. Sales Executives) – Driving new corporate accounts business & channel

business in the region.

Solutions: Products through direct presence and through channel partners.

Software Licenses and Middleware Frameworks

Today, software licenses constitute a major part of an organization’s IT investment.

Optimum licensing and management of software assets play an important role in ensuring

maximum returns of your investment. HCL today offers a comprehensive range of

software licenses as part of its single window offering to its customers. Further, HCL's

centre of excellence in various middleware frameworks can help you design, implement,

roll out, operate and maintain as well as deliver end-to-end implementations for its clients

across regions and segments.


http://www.hclinfosystems.in/brochure/projecters/A100-print.pdf

http://www.hclinfosystems.in/brochure/projecters/cpx1-datasheet.pdf

http://www.hclinfosystems.in/brochure/projecters/cp-201.pdf

http://www.hclinfosystems.in/brochure/projecters/X-308%20&%20X417.pdf

HCL Infosystems

To provide end-to-end solutions to the customers, HCL has partnered with many leading

companies to provide software licenses like:

Adobe

BroadVision

CA Technologies

Citrix

Computer Associates

IBM

Linux/SCO

McAfee Antivirus and Antispam

Microsoft

Novell

Oracle

SAP

Symantec

Veritas

Besides, HCL Insys can support these products and develop solutions on these products.

POS, KIOSK, Customer Service Counter Products

Pos Products HUTS and Terminals


http://www.hclinfosystems.in/pos_det_products.htm

http://www.hclinfosystems.in/pos_det_products.htm

http://www.hclinfosystems.in/pro_tech.htm

HCL Infosystems

Kiosks

Telecom Products And Solution

Telecom division, a part of HCL Infosystems Ltd deals in Voice, Videoconferencing,

Audio Conferencing and Broadcast solutions It provides the customized solutions from

small to big business houses. Partnering with the major players in the industry HCL

provides the state of art solutions for the enterprises in communication, video

conferencing and audio. Telecom division has the following subdivisions:

Voice Solutions

Video Conferencing Solutions

Broadcast solutions

Office Automation Document Management Solutions & System Integration

HCL Infosystems has implemented many state-of-the-art projects on Document

Management & Homeland Security Solutions for the Central Government, varied State

Governments and Police Forces.


http://www.hclinfosystems.in/telecom_video.htm



http://www.hclinfosystems.in/telecom_voice.htm

http://www.hclinfosystems.in/kiosk_main.htm

HCL Infosystems

Office Automation Document Management Police & Vehicle Tracking

Solutions & System Integration

HCL's Digital Lifestyle Products & Solutions

HCL offers a complete range of Digital Lifestyle Products & Solutions through its

various distribution channels and vast warehousing and logistics operations. Our digital

lifestyle solutions are perfectly aimed to launch and distribute the best in technology

state-of-the-art latest gadgets and gizmos to various retailers.

HCL core business activities and achievements:

27 Warehouses across 24 states

Proven ability to manage Large Scale Operations

700 plus Re-Distribution Stockists

93,000 Outlets

11,000 plus Towns


http://www.hclinfosystems.in/dms.htm



http://www.hclinfosystems.in/police-vehicle-tracking.htm

HCL Infosystems

3600 Trade Management:

Trade Marketing

Enhanced efficiency through process of rapid induction & training

HCL Retail Models

HCL Digilife Stores

Direct to Retail / Consumer

Organized Retail

The range of HCL digital lifestyle products encompass:

Apple

HCL IT Peripherals

Kingston

Kodak

Nintendo

ME Gaming Console

Nokia

Plantronics

Sandisk


HCL Infosystems

3.2 OPERATIONS DEPARTMENT

Functioning of the Operations Department


SALES & MARKE

TING

NIG(New

Installation Group)

Finance

Purchase &

Logistice

CSO(Customer

Support Organizati

on)

HCL Infosystems

The Operations Department comes into picture after the Sales and Marketing

department has got the order from its clients. At first the Sales and Marketing department

informs the NIG i.e. the New installation Group about the order that has been taken up.

The NIG further processes the request and makes appropriate arrangements in order to

cater to the client. Here the Finance Department is also involved by providing funds to

make purchases of the different equipment required. Purchase and Logistics is

responsible to make all the equipment available at the right time so that all the operations

can be completed efficiently.

All these departments are constantly in interaction with each other which results

in the smooth functioning of the Operations department. CSO i.e. the Customer Support

organization caters to all the queries and any kind of after sales services that the customer

requires.


HCL Infosystems

CHAPTER 4

SWOT ANALYSIS


STRENGTH*Pan India Presence

*Best Employer*Over 600 touch points

all over the country*30+ Years of Direct Support

Experience

WEAKNESS*At times HCL competes with few small scale or

inferior companies.

OPPORTUNITY*Large market size

*Expantion or Penetration of HCL into

various countries.

HCL Infosystems

4.1 STRENGTH

One of the most important strengths of HCL is that it has a large and very

efficient distribution network.

There are over 600 touch points across the country.

Ranked Top 3 Best Employer Survey in IDC-DQ Survey for the Last 4

Consecutive Years.

HCL has been in the Indian market for over 30 years which gives it an added

advantage.

HCL has a pool of competencies like hardware, software, training,

networking, system integration, telecom etc.

Long standing relationship with customers.

4.2 WEAKNESS

HCL Infosystems at times competes with certain competitors which are very small

organizations as compared to them. This can be considered as a disadvantage or a

weakness because; HCL being a large organization at times will have to compete with

much smaller organizations in order to get the tenders or offers.

4.3 OPPORTUNITY

India is large market and the opportunity for the company to grow and expand is

always there.

HCL Infosystems is now penetrating into international markets which enable it to

expand and cater the needs of the clients abroad.

Tie ups with various MNC’s enable to extract their core competencies.

4.4 THREATS

The threats to HCL are mainly from its competitors. Some of the major companies that

compete with HCL include Wipro, Siemens, Dell etc. Wipro being one of the top IT

companies in India gives a stiff competition to HCL in various sectors. There has been

equal competition from Siemens as well.


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http://www.hclinfosystems.in/best_employer.htm

HCL Infosystems

CHAPTER 5

5.1 PROBLEM IDENTIFICATION IN OFFICE AUTOMATION

DIVISION

Over the four week duration of my study about the organization and the different

departments involved, some of the problems that were identified are:

There is a small ratio of communication gap between the different departments.

The communication is not effective at all times. The communication between the

marketing and sales department and the new installation group (NIG) was not

very effective. Due to which the further processes were affected.

The other problem is the lack of awareness of the company policies among a

small ratio of employees. Not every employee is completely aware of the different

policies and schemes that the company follows.


Sales and Marketing

S & M

HCL Infosystems

5.2 SUGGESSIONS OR SOLUTIONS FOR THE PROBLEMS

IDENTIFIED

Some suggestions so as to overcome the flaws identified during the organizational study

can be summarized as below:

It can be suggested that the communication between the different departments has

to be improved by setting up some standards and procedures which have to be

strictly adhered to and deployed to all the departments.

When it comes to the awareness of the employees, this can be dealt by providing

them a detailed training and induction about the various policies. Also the

interaction can be made on a regular basis so that the employees have the

information up to date and also have 100% awareness about the different policies

present in the organization.

During the course of the internship it was seen that a small ratio of the employees

were not completely aware about the different policies, schemes and benefits that the

company offers. For example not all the employees were aware about the “Employee

State Insurance” facility that is made available to them. Also the employees are not

completely aware about the “Marriage Gift Cheque Scheme” which is present in HCL.

Hence there is small amount unawareness among the employees when it comes to the

policies of the organization. This can be overcome by providing an appropriate induction

program and also by giving the complete information of the different policies during their

training program.


HCL Infosystems

CONCLUSION

HCL system integration capabilities span across a diverse range of services ranging from

consultancy, solution design, selection of technology components, project roll outs and

operation and maintenance services. HCL have also developed a range of hardware and

software products, processes & project management methodologies for various customer

verticals including banking, financial services and insurance (BFSI) to e-Governance,

power, telecom, railways, defense, security, education, infrastructure, healthcare, retail,

and media & entertainment . HCL have built a model that leverages their strengths with

that of leading technology partners including Microsoft, Oracle, SAP, IBM, HP,

Symantec, Cisco, Sun, CA, Hitachi etc to roll out solutions that incorporate the best of

breed technology to meet the requirement of the consumer as on today.

This Internship Program was a learning experience in order to gain industrial

exposure and to learn about the functioning of the Office Automation Division in HCL

Infosystems Bangalore. It was a great opportunity to learn about the different

departments present in the organization, the hierarchy of different departments and also

to understand how each of the departments functions.


HCL Infosystems

WEBIOLOGRAPHY

www.hcl.in

www.hcltech.com

www.hclstore.com

www.hclinfosystems.in

www.hclsupportservices.in

www.hclbpo.com

www.hclcdc.com

BIBLIOGRAPHY

Gary Dessler, Human Resource Management, Pearson

Donald Cooper and Pamela Schindler, Business Research Methodology, TMH

Philip Kotler, Kevin Lane Keller, Abraham Koshy, Mithileshwar Jha Marketing

Management.


http://www.hclcdc.com/

http://www.hclbpo.com/

http://www.hclsupportservices.in/

http://www.hclinfosystems.in/

http://www.hclstore.com/

http://www.hcltech.com/

http://www.hcl.in/

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