GALILEO Reservation

P.1

USEFUL KEYS FOR GALILEO HOST SYSTEM

1) @ - Change: modify / delete : shift + 2 2) ＊ - Display: retrieve : shift + 8

3) ＋ - End Item: add multiple entries together : Shift + =

4) ． - Dot : entry : beside the question mark

5) ＃ - Hash : entry : Shift + 3

6) 〜 - Start of message : beside number 1 on the tope left corner

7) ENTER - Send message

8) INSERT - Beside backspace

9) DELETE - Beside backspace

10) Backspace - at the end of the number line

11) TAB - To skip : in front of letter Q

12) CTRL B - Print Active Window

13) CTRL G - Return Host/Viewpoint

14) CTRL R - Reset Keyboard

15) CTRL W - Clear Active Window

16) CTRL Z - Zoom and Unzoom active Window standard font

17) CTRL+/- - Scalable Font

18) ATL1,2,3 - Send Response to Alternate Window

P.2

1. SIGN ON & SIGN OFF 2 platforms in Galileo Desktop 2.0 1. Focalpoint: use cryptic entries 2. Viewpoint: no need to use entries

Focalpoint entry: SON/ZAL : sign-on provide

PASSWORD: NEW2007 : current password

SIGN-ON COMPLETE/ABCDE/AG/04MAY/7A00A/15373 - GALILEO

"""""""""""""""""""""""""""""""""""""""""""""""""""""""""

P.3

Password requirement

1. Must be 7-10 characters 2. At least 1 alpha and 1 numeric 3. Observe the restricted word list

Changing Password:

The password would need to be changed every 90 days.

Focalpoint response:

>STD/·ZPCC/XX NAME:·TEST USER

ADDRESS CODE:·HKGABC TERMINALS IN USE:D2646D/

PASSWORD:·.......... CHANGED BY:ZPCC/GC PSWD BYPASS:·N

You simply need to tab to the Password column and enter with the new password. Please be reminded to turn off the INS key.

Exit the system

Exit, or sign-off from the system with this Focalpoint entry: SOF Once signed off, another user is free to sign on at that workstation. You should always sign-off if leaving the workstation for any length of time. This will prevent unauthorised use of the system.

If the workstation has not been used for 120 minutes the system will automatically sign the agent off, and any incomplete transactions will be ignored. But this does not mean that you can sign on at other terminal.

P.4

2. AVAILABILITY Galileo basic availability

Galileo availability offers a neutral display with no preference given to a particular carrier. Flights are shown in the following order:

Participants direct flights - Non-stop (no transits) Participants direct flights - Stopping Participant to participant connection flights

(A participant is a carrier who has contracted with Galileo to allow their services to be booked through the Galileo reservations system. A non-participant is a carrier who has not yet contracted with Galileo and hence their services cannot be booked through the Galileo system.)

The simplest availability entry is A 15FEB SYD LON

| | | | 1 2 3 4

1. A = Availability request 2. Date of travel. If omitted, today's date is assumed 3. Board point 4. Off point

Points to note: System date range is 331 days Dates can be entered as 02MAR or 2MAR A maximum of 8 lines are displayed on a screen for neutral availability

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2.1 Screen display of basic availability

1NEUTRAL DISPLAY* TU 15FEB SYD/LON

21

3SYD

41LHR

5 61735

7#0555

8 BA

1010

11F5 A5 J9 C9 D9 R9 I9 W8 E5 T3

12#744

13C*

14E

15

2 SYD1LHR 1805#0625 QF 1 F9 A9 J9 C9 D9 I5 W9 R5 TL Y9#744C*E 3 SYD1LHR 1735#0555

9@QF 301 F5 A5 J9 C9 D9 I9 WC TC Y9 B9#744C*E

4 SYD1LHR 1805#0625 @BA7311 F9 A9 J9 C9 D9 I5 W9 T0 Y9 B9#744C*E 5 SYD1LHR 1730#0620 QF 31 F9 A8 J9 C9 D9 I2 W4 RL TL Y9#388C*E 6 SYD1LHR 1730#0620 @BA7371 F9 A8 J9 C9 D9 I2 W4 T0 Y9 B9#388C*E 7 SYD1LHR 1625#0525 @QF 319 F8 A6 J9 C9 D9 I9 WC TC Y9 B9#777C*E 8 SYD1LHR 1625#0525 BA 16 F8 A6 J9 C9 D9 R9 I9 W9 E9 T9#777C*E

1. The header lines show the date of travel, city code.

2. Line number

3. Board point of sector

4. Number of stops on sector - blank indicates non-stop

5. Off point of sector

6. Departure time

7. Day of arrival indicator

8. Time of arrival

9. Joint operation indicator (@)

10. Carrier and flight number

11. Classes and availability status

Availability status (AVS) Numeric availability status (NAVS) A indicates available 0-9 indicates number of seat R indicates on request 0 indicates waitlist open L indicates waitlist only C indicates waitlist closed C indicates waitlist closed R indicates on request X indicates class cancelled X indicates class cancelled

# Arrival next day

* Arrival 2 days later

- Arrival previous day (International Date Line)

Blank indicates arrival same day

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12. More classes indicator (#) - use follow up to display more i.e. A@#1

13. Equipment type

14. Inside link availability indicator (*)

15. The following indicators will appear on the Availability screens to reflect electronic

ticketing eligibility:

- E Carrier has electronic ticketing and schedule may be eligible - X Carrier has electronic ticketing and schedule is not eligible - Blank No data regarding electronic ticketing was received from

carrier

2.2. Availability Entries H/AVAIL

A15OCTHKGTPE Availability on specific date A10OCTHKGTPE1700 Availability on specific date and time A20OCTHKGSFO.NRT Connection via Tokyo A*CX Link to specific carrier system AM*CX Display more from link carrier A Return to Galileo display A* Display more A*- Return to previous page of availability display A@#3 Display availability of more classes for line 3 A# Change to one day after previous entry A#5 Change to five days after previous entry A.WE Display Wednesday after the previous entry date A- Change to one day before previous entry A-7 Change to seven days before previous entry A20OCT Change to specific date AR#15 Return availability after 15 days AR.WE Return availability on Wednesday AR20OCT Return availability on specific date AN#3SIN Follow on to SIN 3 days from the off point of the segment AN20OCTTPE Follow on to TPE on specific date A25OCT*CI A1500*CI

Change to specific date and link to carrier Change to specific time and link to carrier

A15OCTHKGTPE/CX Specific date and carrier A15OCTHKGSFO/DL# Specific date on specific carrier only Preferred Availability DCA/*A Display member airlines of Star Alliance DCA/*O Display member airlines of One World Alliance DCA/*S

Display member airlines of Sky Team

A1MARLAXFRA//*A Availability display for Star Alliance partner airline only A20JUNORDLHR//*O Availability display for One World partner airline only A18JULCDGAMS//*S Availability display for Sky Team partner airlines only

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3. Time Table The schedule of flights between two points TTHKGTYO If no date is included Galileo will give a display of flights from today for the next 28 days. If a date is included a range of 28 days from that date will be displayed.

TT1MARHKGTYO

01MAR15-28MAR15 MTWTFSS HONG KONG /TOKYO AREA

1234567 HKG HND 0010 0505 UO 624 320

02MAR 22MAR 1.3456. HKG NRT 0105 0615 @JL7040 773*C

08MAR 1....67 HKG HND 0105 0555 NH1250 763*C

01MAR 1234567 HKG NRT 0105 0615 @JL7040 773*C

09MAR 1234567 HKG HND 0105 0555 NH1250 763*C

23MAR ......7 HKG NRT 0105 0615 @JL7040 333*C

02MAR 22MAR .2....7 HKG NRT 0105 0615 @JL7040 772*C

24MAR 1.3.56. HKG NRT 0105 0615 CX 524 773*C

23MAR .2..... HKG NRT 0105 0615 @JL7040 772*C

02MAR 24MAR .2....7 HKG NRT 0105 0615 CX 524 772*C

25MAR ..3.56. HKG NRT 0105 0615 CX 524 773*C

01MAR .2....7 HKG NRT 0105 0615 CX 524 773*C

A date in the first column indicates the flight operates from that date. A date in the second column indicates the flight operates until that date. No date indicates the flight operates throughout the period. The timetable can be converted into an availability by just typing A. Similarly availability can be converted to a timetable by simply typing TT.

TTHKGLON/CX Timetable for specific carrier TTCX713/05MAY Display details of specific flight TTB1

Display flight info for segment 1 under booking file

TTL1 Display flight info for line 1 under availability TTJFKHKG.LAX Display Timetable with Specific Connection Point TTHNLHKG.LAX.SFO Display Schedules with Multiple Specific Connection

Points

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Display Timetable with Connection TTJFKHKG.C

Schedules are displayed with directs first followed by connections. If more schedules are returned than what can display on one screen, enter MD to see the additional schedules (current functionality).

30DEC14-26JAN15 MTWTFSS NEW YORK /HONG KONG

31DEC 1234567 JFK HKG 0050# 0540 @AA8927 773*C

31DEC 1234567 JFK HKG 0050# 0540 CX 845 77W*C

1234567 JFK HKG 0900# 1405 @AA8926 773*C

1234567 JFK HKG 0900# 1405 CX 841 77W*C

19JAN 1234567 JFK HKG 1355# 1900 CX 831 77W*C

19JAN 1234567 JFK HKG 1355# 1900 @AA8924 773*C

21JAN 1234567 JFK HKG 1355# 1900 @AA8924 773*C

1234567 JFK1 HKG 2110* 0700 CX 889 77W*C

1234567 JFK TPE 0020# 0530 BR 31 77W*C

31DEC 03JAN ..3456. HKG 0700 0850 BR 891 77W*C

1234567 JFK ICN 0050# 0515 KE 86 388 B

01JAN .2..... HKG 0825 1120 KE 603 77W B

1234567 JFK ICN 0050# 0515 @DL1001 388*C

04JAN 1..45.7 HKG 0825 1120 @DL7915 744*C

Display Next Page of Schedules TT* Automatically displays at the end of a page when more schedules exist. 30DEC14-26JAN15 MTWTFSS NEW YORK /HONG KONG

05JAN 1234567 JFK SFO 1530 1910 AA 85 32B*C

1234567 HKG 2310* 0600 @AA8931 773*C

06JAN 1234567 JFK PEK 1550# 1820 CA 982 773*C

04JAN 1.34..7 HKG 2100# 0035 @CA6523 321*C

07JAN 1234567 JFK PEK 1550# 1820 CA 982 747*C

04JAN 1.34..7 HKG 2100# 0035 @CA6523 321*C

05JAN 1.34.6. JFK SVO 1627# 1005 @SU4041 767*C

04JAN 12.4567 HKG 1925# 1005 SU 212 333*C

03JAN 1234.6. JFK SVO 1628# 1005 @SU4041 767*C

04JAN 12.4567 HKG 1925# 1005 SU 212 333*C

06JAN 1234567 JFK LAX 1630 2007 AA 133 32B*C

1234567 HKG 2230* 0600 @AA8936 773*C

>TT*·

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3.1 Flight details

Flight details can be requested following an availability display, by entering...TTL1 or TTCX713/20MAR

CX 713 FRIDAY 20 MAR 15

---------------------------------------------------------------

BRD TIME T D/I OFF TIME T D/I FLY/GROUND EQP E

HKG 0910 1 I BKK 1110 I 3:00/ 1:35 333 E

BKK 1245 I SIN 1615 1 I 2:30 333 E

---------------------------------------------------------------

TOTAL FLYING TIME HKG - SIN 5:30

TOTAL GROUND TIME HKG - SIN 1:35

TOTAL JOURNEY TIME HKG - SIN 7:05

---------------------------------------------------------------

CLASSES

HKG-BKK J C D I Y B H K M L V S N Q O

BKK-SIN J C D I Y B H K M L V S N Q O

4. Minimum Connect Time

Minimum connecting time (MCT) is the minimum time necessary between the arrival of one flight and the departure of the connecting flight. MCTs vary by airport and have exceptions based on a number of variables including airline, terminal, equipment flown

and countries involved. To display the fill-in-format DCT >DCT *** MINIMUM CONNECT TIME DISPLAY REQUEST ***

--------------------------------------------------------------

ORIGIN ·... *CONNECT/TRANSIT ·... DESTINATION ·...

OUTBOUND DATE DDMMMYY ·.......

INBOUND CARRIER ·.. OUTBOUND CARRIER ·..

INBOUND FLIGHT NUMBER ·.... OUTBOUND FLIGHT NUMBER ·....

INBOUND EQUIPMENT ·... OUTBOUND EQUIPMENT ·...

CONNECTION TYPE ·.. -DD-DI-ID-II-

* - mandatory field

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>DCT

MINIMUM CONNECT TIME TABLE NRT

STANDARD TIMES

DOM TO DOM :20 DOM TO INTL 1:00

INTL TO DOM 1:00 INTL TO INTL 1:00

EXCEPTION ITEM COUNTS

DOM/DOM 0 DOM/INTL 0 INTL/DOM 0 INTL/INTL9

EXCEPTIONS

D/I CC FLT/RANGE T CTY ST CO GEOCD EQP DATES TIME

374 II 1 GUM

AA 5600 8399 2 US PROHIBITED

375 II 2 GUM

AA 5600 8399 2 US PROHIBITED

376 II 1 SPN

AA 5600 8399 2 US PROHIBITED

377 II 2 SPN

AA 5600 8399 2 US PROHIBITED

382 II CX 1 999 2

AA 1 2999 2 1:00

721 II 2

1

1:30

722 II 1

2

1:30

723 II 2

2

1:30

CROSSTOWN MINIMUM CONNECT TIMES

D/I CC FLT/RANGE T CTY ST CO GEOCD EQP DATES TIME

30 II

HND 3:30

CHECK CITY TRANSPORTATION FOR LOCAL SCHEDULES

ADDITIONAL INFORMATION

NONE

END

It is possible to request MCT data directly without using the fill-in-format screen. The entry requires an AIRPORT code and allows modifiers for carrier code, connection type and origin/destination cities. DCTxxx Basic direct entry for MCT at city with code DCTxxx-DI Specify connection type ( D = domestic I = international ) DCTxxx*BA Specify Airline DCTxxx-DI*BACX Specify both connection type and Carriers @MT Check the booked itinerary to ensure all segments have minimum connecting times

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5. SELL H/0 02Y1 Sell 2 Y class from line 1 02Y1H2 Sell 2 seat on Y class of line 1 and H class

on line 2 of connection flight 02Y1LL Waitlist 2 Y class from line 1 0CX903Y11MAYHKGMNLNN1 Direct segment sell with flight details 0CX903Y11MAYHKGMNLAK1 Create dummy segment with confirmed status 0CX903Y11MAYHKGMNLAL1 Create dummy segment with waitlist status 0CXOPENY11MAYHKGMNLNO1 Create open dated segment

6. NAME FIELDS H/N. N.2WONG/ALANMR/BETTYMRS Multiple names, same surname N.LAU/MARKMSTR*P-C03 Child name N.LEE/PETERMSTR*P-C10 Child name with name remarks N.I/WONG/MAYMISS*01JAN15 Infant name N.P2@*02JAN15 N.P3@CHEN/PETERMR

Modify name remarks Modify name

N.P4@ Delete Passenger 4

7. PHONE FIELDS H/P P.HKGT*GALILEO TRAVEL 28600888 JOE Agency phone P.HKGB*23331234 Business phone P.HKGH*24328888 Home telephone P.HKGE*WCHAN- -AB//ABC.COM Create an Email address for sending host

email itinerary (- - means _ underscore sign, // means @ sign)

P.2@HKGB*22332133 Change 2nd phone item P.2-4.6@ Delete phone item 2 through 4 and 6

8. TICKET FIELD H/T T.T* Minimum input T.TAU/20APR Place BF on Q10 for ticketing on 20Apr T.@TAU/26APR

9. RECEIVED FIELD R.P R.AMY R.@ANNIE

Change ticket date

H/R Minimum input Received from Amy Change received from item

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Example of a booking file:

2GH0VM/AA HKGOU TV8AA AG 99999992 24NOV

1.2CONNOLLY/AMR/BMS

1. MH 59 Y 03FEB HKGKUL HK2 1645 2210 O* FR

2. SQ 105 Y 12FEB KULSIN HK2 1005 1055 O* SU

3. UA 2 Y 22FEB SINHKG HK2 0835 1215 O* WE

** VENDOR LOCATOR DATA EXISTS ** >*VL

** SERVICE INFORMATION EXISTS ** >*SI

FONE-HKGT*5 745 8827 REF IAN

2. HKGB*P1/3 627 1341 MR CONNOLLY

TKTG-TAU/TU31JAN

The header line of the Booking File includes:

2GH0VM/AA HKGOU TV8AA AG 99999992 24NOV

2GH0VM The Record Locator

/AA The last two characters of sign-on code

HKGOU The set initialisation

TV8AA Pseudo code and last two characters of sign-on code

AG Duty Code

99999992 IATA number

24 NOV Date of Booking File creation

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10. CANCEL SEGMENT X2 Cancel segment 2 X1.3-5 Cancel segment 1, 3, 4 and 5 XI Cancel itinerary

BOOKING FILE TIPS Update segment status @1XK or @1.4-6XK Remove segment without sending

message to airline (for UC/UN/HX/NO/ AK status)

@1HK or @1.4-6HK Change segment from KK/KL to HK status Short cut for cancel & rebook @1/C

Change segment 1 to C class

@1/22APR Change travel date of segment 1 @A/F Change all segments to First class @ALL Update status on flights/SSRs/

Seating replied status with single entry

DO NOT CANCEL AND REBOOK SAME FLIGHT, SAME CLASS SAME DAY IN SAME TRANSACTION OR/AND IN SAME MINUTE

Status codes will be handled and updated as per the following:

Segment Type Change segment status from:

Change segment status to:

Air (confirmed) TK / KK / KL HK

Air (waitlisted) UU / US HL

Air (cancel) NO / UC / UN / HX / AK Remove from booking file

Seats (confirmed) KK HK

Seats (cancel) UN / NO Remove from booking file

SSRs (confirmed) KK HK

SSRs (cancel) UN / NO Remove from booking file

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11. END TRANSACTION H/ENTR E End transact ER End transact and retrieve EM End transact and send email to the FIRST

email address in phone field EMALL End transact and sell email to ALL email

addresses in phone field

12. BOOKING FILE RETRIEVAL H/BFR *PXAB34 Retrieve booking by record locator *-CHAN Retrieve by surname *28DEC-WONG/DAVIDMR Retrieve by date of departure and name *CX450/10OCT-LEUNG Retrieve by flight nbr., date of departure and

name *L Redisplay name list *3 Display name item 3 from name list

13. IGNORE I Ignore IR Ignore and retrieve BF in original state

14. MILEAGE MEMBERSHIP H/M. M.UA123456 M*UA

Add UA mileage number Display all UA Cross Accrual airlines

M.P1/UA123456/AC M.P1*UA/SQ

Report mileage to UA for sector flown on AC passenger 1 Add Cross Accrual participants SQ to a UA mileage card that has already been entered into the BF

M.P1@ Remove all mileage for passenger 1 M.P1*UA@ Remove UA mileage for passenger 1 M.UA@ Remove UA mileage for all passenger *MM Display Mileage Membership data

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15. SPECIAL SERVICE REQUIREMENT (SSR) H/ SSR SI.P2/CHLD*DDMMMYY Child Information

SI.P1/TKNM*01612345678904

Report ticket number to airline for all segment manually (Please include the check digit)

SI.VGML Request a Vegetarian meal for all passengers on all air segments

SI.S3/VGML Request VGML for all passengers on segment 3 only

SI.P1S1.4/WCHR Request WCHR for passenger 1 on segment 1 and 4 only

SI.P2/SPML*NO EGGS Request SPML for passenger 2 of Special meal followed by descriptive text

SI.P1/VGMLAK Add a passive VGML meal for passenger 1 for itinerary purpose

SI.P1S4/WCHR@HK Change status code of the WCHR for passenger 1 on segment 4 to HK

SI.P2S1/AVML@XK Removes the AVML request for passengers 2 and segment 1 from the BF, no message is generated

SI.P1S2@ Cancels all SSR items for passenger 1 on segment 2

*SR Display programmatic SSR

*SI

Display both OSI and SSR

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MEAL CODES H/ MEAL

AVML * VEGETARIAN HINDU MEAL LPML * LOW PROTEIN MEAL BBML * BABY MEAL LSML * LOW SODIUM MEAL BLML * BLAND MEAL MOML * MOSLIM MEAL CHML CHILD MEAL NLML * NON LACTOSE MEAL DBML * DIABETIC MEAL ORML * ORIENTAL MEAL GFML * GLUTEN FREE MEAL PRML * LOW PURIN MEAL HFML * HIGH FIBRE MEAL RVML * RAW VEGETARIAN MEAL HNML * HINDU MEAL SFML * SEA FOOD MEAL KSML * KOSHER MEAL SPML + SPECIAL MEAL LCML * LOW CALORIE MEAL FPML * FRUIT PLATTER VGML * VEGETARIAN VEGAN MEAL LFML * LOW FAT/CHOLESTEROL VLML * VEGETARIAN MEAL- LACTO-OVO

VOML * VEGETARIAN ORIENTAL MEAL

+ - CODES WHICH MUST HAVE ADDITIONAL TEXT * - CODES WHICH MUST NOT HAVE ADDITIONAL TEXT BLANK - CODES WITH OPTIONAL ADDITIONAL TEXT

ASSORTED CODES H/ ASSC

AVIH + ANIMAL IN HOLD LANG + LANGUAGE ASSISTANCE BIKE * BICYCLE MAAS + MEET AND ASSIST BLND BLIND PASSENGER MEDA MEDICAL CASE BSCT * BASSINET/CARRY COT PETC + PET IN CABIN BULK + BULKY BAGGAGE SEMN + SHIPS CREW CBBG + CABIN BAGGAGE SLPR * SLEEPER/BERTH COUR COMM COURIER SPEQ + SPORTS EQUIPMENT DEAF DEAF PASSENGER STCR * STRETCHER DEPA DEPORTEE (ACCOMP) TWOV TRANSIT WITHOUT VISA DEPU DEPORTEE (UNACCOMP) UMNR + UNACCOMPANIED MINOR EXST + EXTRA SEAT WCHC WHEELCHAIR (CARRY ON) FRAG + FRAGILE BAGGAGE WCHR WHEELCHAIR (CAN CLIMB

STAIRS) GPST + GROUP SEAT WCHS WHEELCHAIR (CANNOT

CLIMB STAIRS) GRPF + GROUP FARE XBAG + EXCESS BAGGAGE

+ - CODES WHICH MUST HAVE ADDITIONAL TEXT * - CODES WHICH MUST NOT HAVE ADDITIONAL TEXT BLANK - CODES WITH OPTIONAL ADDITIONAL TEXT

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16. MANUAL SPECIAL SERVICE REQUIREMENTS Advanced Passenger Information System (APIS) GC*HKG/19 or H/DOCS

DOCS – Primary Document Information (I.E. Passenger’s date of birth) SI.P1/SSRDOCSBAHK1/////12JUL76/M//SMITH/JOHN/RICHARD Add SSR DOCS with Secure Flight Data Only with Mandatory Slash For Omitted Data. BA represents the Airline Code. DOCS – Primary Document Information (I.E. Passport Data) SI.P1S1/SSRDOCSBAHK1/P/US/S12345678/US/12JUL66/M/23OCT16/SMITH/JOHN/DAVID

Passenger 1, John David Smith, issued in USA, number S12345678, and Nationality – USA. Mr. Smith’s date of birth is 12Jul66. Mr. Smith is male and his Passport expires on 23rd Oct 16. The surname, first name, and second name are provided

17. OTHER SUPPLEMENTARY INFORMATION (OSI) H/OSI SI.KA*CTCM HKG 9190 0025 SI.FJ*TKNM 2608800654321

OSI information to KA Report ticket number by manually

SI.1@CX*NEW TEXT Change 1st OSI item SI.2@ Delete the 2nd OSI item *SO Display OSI items only *SI Display both SSR and OSI

18. VENDOR REMARKS H/V. V.ACX*PLS ADV SIN RSVN PHONE NBR SSR information to CX V.1@ABA*PLS ADV LON RSVN PHONE NBR Change the 1st vendor remark V.3@ Delete the 3rd vendor remark *VR Display vendor remark

19. TICKET NUMBER NOTIFICATION To display ticket number format requirements by Airline GC*HKG/5 GC*200/5/XX where XX is Airline Code Index for E-ticket appendix refer to Ask Travelport with answer ID8430

Calculation of Check Digit XX0161234567890/7 EQUALS 23,033,509,698 REM 4 4 = check digit

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20. ADVANCE SEAT RESERVATION H/ S. SA*S1 Display seat availability map for segment 1 S.S2/32A-C Specific seat request of 32A through 32C all

passengers on segment 2 S.P2.4S1/10A/11A SA*S1#HKG S.P1.3S1#HKG/30A-B

Reserve seats 10A and 11A for passengers 2 and 4 on segment 1 Display seat availability map for flights involve connection services for segment 1 Reserve seats 30A through 30B for passengers 1 and 3 on segment 1

S.S1/NW Generic seat request of non-smoking windows for all passengers on segment 1 only

S.S2/10A*AK Non Galileo reserved seat with totally passive status code no message is generated

S.S1/10A-C*NN Reserve seats 10A and 10C on request basis SA* Redisplay seat availability map SC* Specific seat characteristic display S.S2@NA Change to non-smoking aisle seats for all passengers

on segment 2 S.S3@10A-C Change seats to 10A through 10C on segment 3 S.S1@*HK Change seat status code to HK for all passengers on

all segment 1 S.P1.3S2@ Cancel seats for passengers 1 and 3 on segment 2 S.@ Cancel seats for all passengers on all segments *SD Display Seat data

21. NOTEPAD FIELD H/NP.

NP.Text Create notepad item NP.F*Text Create a notepad item with F qualifier NP.C**Text Create confidential notepad NP.H**Text Create notepad which store in history NP.2@ New Text Create 2

nd notepad item

NP.4@ L*Text Create 4th notepad item with L qualifier

NP.3@ Delete 3rd

notepad *NP Display notepad *NPD Display all notepad items with D qualifier

22. REVIEW BOOKING FILE H/RB. RB.05OCT*Free Text Place BF to default Queue 12 on specified date RB.10OCT/Q36*Free Text Place BF to Queue 36 on specified date RB. 79E4/24SEP/1530/Q30*Free Text Place BF on Queue 30 of agency 79E4

on 24Ssp at 1530 with text RB.2@20OCT/Q45*Free Text Change Review Booking File item 2 to place BF

to Queue 45 on 20OCT. RB.3@ Delete Review Booking File item 3 RB.ALL@ Delete all Review Booking File items *RB Display Review Booking File

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23. ITINERARY REMARKS H/ RI. RI.TEXT Create unassociated remarks RI.S2*TEXT Add text associated to segment 2 RI.S2* Add blank line RI.3@NEW TEXT Change 3rd itinerary remark to new text RI.4@ Delete 4th itinerary remark RI./1*TEXT Insert itinerary remark after 1

st unassociated

remark RI./2S3*TEXT Insert after itinerary remarks 2 an associated

remark for segment 3

24. ITINERARY / BF PRINTING H/IMU, H/PRINT IMUP3 Select passenger 3 to print itinerary IMUS2 Select segment 2 to print itinerary IMUII Print individual passenger itineraries IMUD* Display Stored itinerary modifiers IMU@ Delete itinerary modifiers TKPDID Print itinerary only P-*R Print retrieved BF P-*ALL Print the whole booking file including hidden

fields

25. QUEUE H/Q QCA Display queue count Q/2 Access queue number 2 I Return booking file to queue QR Remove booking file from queue QXI Sign out of queue and ignore booking file QEB/35 Place booking file on own queue 35 QEB/VUC Place booking file to consolidator

26. DIVIDE BOOKING H/DIVIDE Steps: 1. DP2 Divide pax 2 from original booking 2. R.P Add Received field 3. F File the divided PNR 4. R.P Add Received field for original booking 5. E End transact *DV Display original/divided booking file reference

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27. RESELL H/REPEAT Repeat ALL segments

Steps : 1. *RLOC Display original Booking File

2. R.P Received from

3. RESALL Repeat all segments

4. Add other booking file fields

5. E or ER End transact

Repeat ALL customer data

Steps : 1. *RLOC Display original Booking File

2. R.P Received from

3. REALL Repeat all customer data

4. Add other booking file fields

5. E or ER End transact

Repeat the whole booking file

Steps : 1. *RLOC Display original Booking File

2. R.P Received from

3. REALLSALL Repeat all customer data and all segments

4. Add other booking file fields

5. E or ER End transact

28. GALILEO INFORMATION SYSTEM GG* Main index GC*HKG GP*1

Display chapter Display page 1 of current chapter

GC*

Redisplay current chapter index

29. MISCELLANEOUS .CD YVR Decode city .CE VANCOUVER Encode city .AD CX Decode airline .AD*074 Decode airline with airline code .AE CATHAY PACIFIC Encode airline .LD JP Decode country .LE JAPAN

30. TIME @LT @LTSFO

Encode country Local time at assumed city Display local time in San Francisco

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31. TIMATIC Timatic is a mechanised Travel Information Manual (TIM) giving the agent instant information regarding requirements for travel. The information can be referenced to a Booking File or be accessed independently.

TI-

> TIMATIC MASK ENTRY FORMATS

>TI-MV· VISA INFORMATION

>TI-MH· HEALTH INFORMATION

>TI-MA· VISA AND HEALTH INFORMATION

>TI-MF· FULL TEXT DISPLAY

>TI-MC· COUNTRY INFORMATION DISPLAY

>TI-ML· COUNTRY INFO-PARTIAL NAME

>TI-MG· GROUP LISTS

>TI-HELP· TIMATIC HELP REQUEST

The agent tabs to the information required and a Fill-in format appears, then fills in the appropriate positions and enters. To obtain visa information

>TI-RV TIMATIC VISA INFORMATION REQUEST

2 NATIONALITY :NA/.../.../.../.../.../.../.../.../...

1 DESTINATION :DE·.../.../.../.../.../.../.../.../.../

0 TRANSIT CTIES :TR·.../.../.../.../.../.../.../.../.../

0 ALEN RESIDENT :AR·.../.../.../.../.../.../.../.../...

2--NATIONALITY MANDATORY. SPECIAL INFORMATION OPTIONAL

1--MINIMUM OF ONE COUNTRY/CITY/AIRPORT CODE REQUIRED

0--OPTIONAL FIELD

USE 3 CHAR AIRPORT/CITY CODE OR 2 CHAR COUNTRY CODE

Example in filling the form. >

2 NATIONALITY :NA·HKG/.../.../.../.../.../.../.../...

1 DESTINATION :DE·FRA/.../.../.../.../.../.../.../.../

0 TRANSIT CITIES :TR·LHR/.../.../.../.../.../.../.../.../

0 ALIEN RESIDENT :AR .../.../.../.../.../.../.../.../...

2--NATIONALITY MANDATORY. SPECIAL INFORMATION OPTIONAL

1--MINIMUM OF ONE COUNTRY/CITY/AIRPORT CODE REQUIRED

0--OPTIONAL FIELD

USE 3 CHAR AIRPORT/CITY CODE OR 2 CHAR COUNTRY CODE

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32. ETAS -Electronic Travel Authority System

ETAs stands for Electronic Travel Authority System and has been introduced by the Australian Department of Immigration and Multicultural Affairs for the Australian Government to remove as extensively as possible the need for a paper visa and to speed up the process of obtaining authority to enter Australia.

GC＊ETAS

Please refer to our GIS chapters for details

TIETAR Request for ETAS application screen TIETAQ Request for ETAS visa enquiry screen TIETAH ETAS history screen TIETAS ETAS help system

Please refer the following web for update information: http://www.immi.gov.au/managing-australias-borders/border- security/air/eta/manual/_ pdfs/etas_full_manual.pdf

33. VIEW PNR GC*HKG/15 @@CX/VIEWPNR Drop through into the CX system *ABC12 Display the PNR using CX Vend Locator @@1G Go back to Galileo