BUSINESS INTELLIGENCE IN

EEN BANKOMGEVING

Erwin Ruymaekers

Belfius Bank

The Story

2

Each of our 1300 Sales and

Account Managers

should have a weekly update

of their sales numbers

compared to their peers

and the sales targets

We have been working hard and

have a set of excel-reports and

macros to get the numbers out of

our databases

Head of Retail Sales Sales Support manager

4 months later…

The Story

3

We are almost in 2014:

I want somesomething

interactive on my tablet

Here we have it, a new

solution with a new

modern BI tool in

the cloud

Head of Retail Sales Sales Support Manager

4 weeks later…

Ask the ICT division to

implement it by the end of

next month!

Head of Retail Sales

The Story

4

The Story

5

ICT Manager

Why this solution?

Do we really need another

solution? What about the

price and the other

costs?

Head of Retail Sales

Prove me you have an

alternative solution. You have

one week. And I want the

solution implemented by the

end of next month!Why don’t you care

about our architecture?

The extension to other

data ?

Have you thought about a

nice PDF ?

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The solution

CollaborativeAssociative

User driven Time-to-market

In MemoryBusiness Intelligence

Interactive dashboards

Mobile BI

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The ICT solution

QlikView used in Dexia Group since 2010

For a very limited set of application areas : market risk and ICT

dashboarding

Because of the split of Belfius from Dexia Group in 2011, the

risk reporting application has been left aside

End 2013:

Unused QlikView-licences

QlikView positioned as the BI-tool for data from software

packages (SAP, IIQ,…). TCO reduction of 75%

Decision to start a selection process for the renewal of the

transversal BI in the bank (6000 users)

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QlikView added value in Belfius

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Enabling fast and easy prototyping of solutions

Technology appropriate to iterative development or agile

methodology

A lever for development cost improvement

Associative model can reduce amount of data structure needed

Multiple distribution channels, including Mobile BI

Internal expertise+ External Partner

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Balance

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Agility

Innovation

Speed

Committment

Quality

Operational

Excellence

Costs

Expertise

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Aligned People

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Broad vision18

ICT BI skills in

2014 are

different from

15 years ago

Attract external

expertise

Business –ICT

collaboration

Learn from

scrum

experiences

Business tells

the story what

the data should

tell

Stimulate

learning

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P

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R

I

A

M

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B

H

R

Next steps….02/2014 03/2014 04/2014 05/2014 06/2014 07/2014 08/2014 09/2014

S

C

O

P

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N-1 Data control Training activities Recruitem.activ.

D

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Comp&Ben.

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Talent&Compet.

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Dashboard1

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Dashboard2

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Dashboard1

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Dashboard2

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Dashboard2

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Scope document

is available

Understanding / validation

of scope IT/BUS

Scrum development

IT/Bus

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Dashboard3

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Scrum Process

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Underestimation of transformation of data. In a complex SAP

environment, QlikView is not the best solution to handle this.

Unsufficient experience with QlikView Data Models

Scrum: sounds nice, but…

Certified Training needed

Traditional ICT profiles do need time to convert

Pitfalls

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Flexibility is key! We do not want just another tool with the same

business/ICT governance as today!

Clear definition of roles:

A poweruser is a central person in the business who collects the

reporting/data analysis needs of their business and is the

contact-person for ICT.

A framework (look and feel, graphics,…) will be defined as a

guideline for all future developments.

ICT is responsible for the Qlikview datamodels.

ICT delivers the first release of a dashboard in agile

collaboration with business partner.

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Collaboration Business - ICT

Business Intelligence & Analytics RoadmapGlobal Picture

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Collect

Unstructured dataStreaming

Warehouse

Federated Enrichments

ReportModelAct Discover

Belfius ChannelsOther Channels

Fro

nt-

End

Sys

tem

s A

nd

Infr

astr

uct

ure

Bac

k-En

d S

yste

ms

An

d In

fras

tru

ctu

re

Do

cum

ent –

Mo

nit

or

-Q

ual

ity

Leads

Sandbox

Know

Users

Questions

25