Download - Eric Mack Resume (1)
Eric Mack
600 W. 6th St. APT. 2, Lockport IL 60441Home: 815-592-0260 - [email protected]
Professional Summary
Highly enthusiastic, energetic, and reliable customer service professional with three years of supervisor experience.
Skill Highlights
Active listening skills Seasoned in conflict resolutionCourteous demeanorEnergetic work attitudeCustomer service expertAdaptive team playerCalm under pressureComputer proficiency
Microsoft WordMicrosoft PowerpointMicrosoft Excel
Work Experience
Valet Parker/ SupervisorNovember 2011 - PresentHarrah's Joliet Casino and Hotel - Joliet, IL-Work as a Supervisor half of the week and a Valet Parker the other half. Supervisor:-Handle all guest complaints, missing items claims, and damage claims during my shift-Balance valet labor with business levels-Make sure the valet team has all the necessary tools to preform job tasks on a daily basis-Help valet team if labor can not keep up with business levels-Help Hotel Operations Supervisors with projects if need be*Won Chairman's Award for Leadership in the Final quarter of 2012Valet Parker:
-Park and Retrieve vehicles quickly and accurate-Greet every guest in a professional manner-Help guests if possible (ie. load wheelchair into vehicle, put promotion items into vehicle, hold car door while guest getsinto it,
Education and Training
Bachelor of Science: Mass Communication, 2006University of Saint Francis - Joliet, IL, USA-Graduated with a 3.19 GPA-Made Dean's List in Fall Semester 2005-Manager of the University Radio Station (WCSF) in 2006-Student Government Senator in 2005
General Education, 2001-2003Joliet Junior College - Joliet, IL, USA-
High School Diploma: 2001Joliet Catholic Academy - Joliet, IL, USA-Graduated top 15% of class-Graduated with a GPA of 3.8 out of 4.5
References upon Request:
