Transcript
Page 1: Employee Engagement: Stop Measuring and Start Doing

Employee EngagementStop Measuring and Start Doing

© 2016 Apollo Education Group. All rights reserved.

Page 2: Employee Engagement: Stop Measuring and Start Doing

Alicia MandelChief Learning Officer and Vice President of Learning and Organizational Development Apollo Education Group

Moderator

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Join the Conversation: #ActivelyEngagedWithApollo

© 2016 Apollo Education Group. All rights reserved.

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Improve engagement today

Sustain engagement over time

Foster employee skill-building and career development

Fuel an engagement-friendly learning culture

Target Takeaways

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#ActivelyEngagedWithApollo

Tips to:

© 2016 Apollo Education Group. All rights reserved.

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Kami BondSenior Vice President of People and CultureCielo®

Karen BasileSenior Director, TalentTyco

Sue StephensonVice President, Community Footprints The Ritz-Carlton®

Panelists

4© 2016 Apollo Education Group. All rights reserved.

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Stop Measuring, Start Doing

5© 2016 Apollo Education Group. All rights reserved.

@AliciaMandel

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Source: Gallup, Status of the American Workplace, 2013.

Engagement Drives Business Outcomes

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High-engagement teams outperform low-engagement teams on key business metrics

22% higher

profitability

21% higher

productivity

10% higher

customer ratings

37% lower

absenteeism

25-65% lower turnover

© 2016 Apollo Education Group. All rights reserved.

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2006

2005

2004

2003

2002

2001

2000

2015

2014

2013

2012

2011

2010

2009

18 56 26 2008 20 51 29

18 54 28

19 53 28

19 52 29

18 52 30

18.8 51.5 29.6

17.5 51 31

16.5 48 31.5

16 54 30

17 53 30

17 55 28

17 54 29

15 59 26

15 55 30

2007

actively disengaged not engaged engaged actively disengaged not engaged engaged

20 50 30

15 Years of Employee Engagement Metrics

Source: Gallup, 2015.

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2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

Actively disengaged Not engaged Engaged Actively disengaged Not engaged Engaged

© 2016 Apollo Education Group. All rights reserved.

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Gallup Survey: Industry Standard

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Measures levels of engagement through 12-question survey

Engaged Not engaged Actively disengaged

Involved and committed, going

above the call of duty

Going through the motions, “sleepwalking,”

not passionate

Disruptive, undermining

organizational culture

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Sources: Brookings Institution, 2014; Bersin by Deloitte, Global Human Capital Trends, 2014.

Engagement is Critical in Millennial Workforce

of workforce will be made up of Millennials by 2025

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75%of employers say engagement &

retention are critical

78%

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Be proactive and future oriented

Listen first, then act

+ +

What Do We DO About It?

Focus on the drivers

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Change the Questions

1. How can I empower you to do your best every day?

2. How can I help you learn?

3. How can I encourage your development?

4. What can I do to make your opinions count?

5. How can I help make your job feel important?

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Replace retrospective, yes/no questions with proactive, open-ended questions.

Sample Questions

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Answer

Vote

Results

Employees answer anonymously, ensuring feedback is authentic. Unlike a survey, they can answer as many times as they like. The more input, the better.

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2

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Tool for real-time employee input

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Questions for Alicia

? Submit questions using Chat

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#ActivelyEngagedWithApollo

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Career DevelopmentKami Bond, Senior Vice President of People and Culture Cielo®

LearningKaren BasileSenior Director, Talent Tyco

Skill DevelopmentSue Stephenson, Vice President Community Footprints The Ritz-Carlton®

Panelist Case Studies: Key Engagement Drivers

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Skills-Based Volunteering Boosts Engagement

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The Ritz-Carlton® Case Study

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@SueOStephenson

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Skills-based volunteering 16

Providing opportunities for employees to share their skills externally

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• Engagement• Retention• Skill development• Professional development• Personal growth

Skills-Based Volunteering Drives…

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Succeed Through Service18

Mentoring program in 90 Ritz-Carlton hotels worldwide

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Serve With Purpose

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Serve With Purpose

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Serve With Purpose

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Engage. Retain. Develop.

Millennials are engaged when given opportunities to make a difference

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Aligning volunteer impact with the UN’s Sustainable Development Goals

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Questions for Sue

? Submit questions using Chat

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#ActivelyEngagedWithApollo

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Enhancing Engagement Through Learning

Tyco Case Study

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6 Principles of High-Engagement Learning

1. Connect it to the business

2. Support the learners

3. Blend and Balance

4. Make it social

5. Personalize it

6. Make it fun

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Tyco’s Growth & Innovation System#1 Connect it to the

Business

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Tyco University Strategy

Tyco University aligned to 4 key priorities

Sales Capability & Excellence

Growth & Innovation

Leadership Development

Change Leadership

#2 Support the Learners

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Learning Drives Engagement & Innovation

36 Innovation Workshop

Leaders trained globally

Design Thinker / Innovation Workshops

Innovator’sAccelerator

online learning course

Innovation Overview 2-hour

workshop to enable readiness

Experiential learning helps employees collaborate to innovate

#3 Blend and Balance

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Accelerator Course Experience™

An innovative, award-winning approach: making learning fun, engaging and effective.

Developed for Apollo Education Group by IDEO, a leading international design and innovation firm.

Example: Innovator’s Accelerator™Turnkey course created with 3 of the world’s foremost experts on innovation.

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#6 Make it Fun#5 Personalize It #4 Make it Social

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Results at Tyco

Course completion rate: 100%

Duration of student engagement with content and other participants: All 7 weeks

Average Impact Score: 587

Average Skills Tracker Score: >70% of maximum

Net Promoter Score for Cohort: 80

2822242929

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Questions for Karen

? Submit questions using Chat

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#ActivelyEngagedWithApollo

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Career Development in an Engagement Culture

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Cielo® Case Study

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When you have a great culture,

engaged employees invest

discretionary effort in innovation

and delight your customers.

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36WE BECOME YOU™

HITOP

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37WE BECOME YOU™

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HighGround Employee Engagement Platform

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People

Data

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Employee expectations are changing

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Performance Reviews

Continuous Feedback

ServiceAwards

Real-time Recognition

AnnualSurveys

PulseSurveys

CascadingGoals

AgileGoals

Complicated Software

ConsumerFeel

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40WE BECOME YOU™

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© 2016 Apollo Education Group. All rights reserved.41

Start Doing!

Invest in relevant employee development

Provide training that helps employees be more impactful in their jobs

Boost employee capabilities, which boosts performance, recognition and value

Empower employees to be problem solvers

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Questions for Kami

? Submit questions using Chat

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#ActivelyEngagedWithApollo

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Training

Degrees

Courses

Innovative Learning & Development

Capabilities

Global Learning

Knowledge

Talent Management

Expertise

Empowering Working Learners

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Join the conversation: #ActivelyEngagedWithApollo

Visit Apollo.edu/APD

Thank you!

Access the webinar for 90 days using emailed link (provided in 48 hours)

Share the link with colleagues and social media groups

Contact us at Apollo.edu/ContactAPD

Stay Connected

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Visit InnovatorsAccelerator.com

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Thank you!

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Thank You!


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