Dylan Williams909 West Park Grove 1037 Apt.

Tempe, Arizona 85283(602)-820-8183

Objective I plan to become well educated within the workforce, mastering communication and leadership techniques that will allow me to create a more positive and productive environment.

Education Start Date – End DateMinot State University 08/2014 – 12/2014Minot, North Dakota

Central Arizona College 08/2012 – 05/2014Coolidge, Arizona Associates of Art Degree

Mesa Community College 08/2010 - 05/2012Mesa, Arizona

Hamilton High School 08/2006 – 06/2010Chandler, Arizona High School Diploma

Future Plans: Balance the business world and the academic world while I work to obtain my Bachelor’s Degree and then my Master’s Degree in Sociology.

Work Experience Start Date – End Date

Fiserv Collections Specialist 05/2015 -- Present 4801 E Thistle Landing DrPhoenix, AZ 85044

Responsible for recovering payments from subscribers for using the bill pay system. Suspend bill pay accounts if funds are owed and reactivate bill pay accounts once funds have been

collected

iQor – Verizon Wireless 02/2014 – 07/014Jr. Agent Collector1330 W. Southern Tempe, Arizona 85282

Set up payment arrangements and process payments for customers. Inform customers about their account and options to bring their account current. Navigate through multiple web applications like Microsoft word and Excel Spreadsheets Receive inbound calls generated automatically within seconds after previous call. Redirect customers towards account information within the average 120 second call range.

Sport Chalet 06/2013 – 08/2013Footwear Expert21566 S Ellsworth LpQueen Creek, Arizona 85242(480)-987-4681

Work in the Foot Wear department assisting customers in finding shoe sizes and different styles.

Locate different merchandise within the store and other stores for customers. Maintain presentable work area at all times

Tilly’s Clothing Apparel 06/2012 – 08/2012Sales Representative 21536 S. Ellsworth Loop RdQueen Creek, Arizona 85142(480)-888-7913

Locate different merchandise within the store and other stores for customers. Maintain presentable work area at all times

iQor – Verizon Wireless 01/2012 – 05/2012Jr. Agent Collector1330 W. Southern Tempe, Arizona 85282

Set up payment arraignments and process payments for customers. Inform customers about their account and options to bring their account current. Navigate through multiple web applications like Microsoft word and Excel Spreadsheets Receive inbound calls generated automatically within seconds after previous call. Redirect customers towards account information within the average 120 second call range.

McDonald’s Fast Food 01/2011 – 10/2011Kitchen Cook40523 N. Gantzel RdQueen Creek, Arizona 85140 (480)-888-9096

Work in a fast pace environment. Prepare food for customers. Work breakfast, lunch and dinner shifts. Maintain a clean and presentable work area at all times.