Transcript

Ctrip Extranet Instruction

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Content

Extranet Instruction1

Q & A 2

General Information

Extranet Characteristic

Extranet Functionality

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General Information

Ctrip Extranet (e-booking system) has been designed and created by Ctrip. It is capable to use for receptionist, business center, reservation and sales department. Extranet supports 4 languages: Chinese, English, Japanese an Korean. User in mainland China is able to access extranet on cell phone.

Extranet functionality: Booking Process, Room Rate Update, Inventory Update, Guests Reviews, Commission, Hotel Information

Other Tool: Cooperation Situation, Note, Statistic, User Setting.

Extranet address: ebooking.ctrip.com ( Or ebooking2.ctrip.com )

IP : 210.13.114.37 or 101.226.248.6

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Extranet Characteristic

1 、 Process booking in Extranet to speed up booking procedure

2 、 Update room rate and room availability on real time

1 、 Free to use, Easy to log in thru web

2 、 Auto notice once new booking coming, reminder either Sound or Note

1 、 Less Financial Costs

2 、 Less Labor Costs

3 、 More effectiveness

Easy Conven

ience

Real Time Benefits

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Extranet Functionality

Functionality

INVENTORY

BOOKING

RATE

COMMENTS

HOTEL INFO

COMMISSION

COOPERATION

AUDIT

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Extranet Functionality

BOOKINGINVENTORY RATE

COMMENTS

Easily go thru reviews from Ctrip members

Click accept or refuse to process bookings

Update inventory on real time

Update rate on real time

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Extranet Functionality

AUDIT COMMISSION

COOPERATION

HOTEL INFO

Hotelier is able to check commission of each booking thru extranet

Hotelier is able to view latest statistics of room nights, average room rate and other data thru extranet

Hotelier is able to update hotel information and upload any event information

Hotelier is able to check if guests no show thru extranet

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Q & A

Lost Log-in ID

Require logging in again when click any functionality after logging in.2

Unable to log in Ctrip extranet1

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Unable to log in Ctrip extranet

A : Address of Ctrip extranet is: ebooking.ctrip.com or ebooking2.ctrip.com, there is no ‘www’ in front of the link.

Q1 、 Unable to log in Ctrip extranet

Q2 、 Unable to log in as well even through favorites links

A : Delete the extranet address in the favorites, and key in ebooking.ctrip.com directly which is supposed to be working.

Steps of Delete: click favorites- click organize favorites- choose web address- click delete

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Require logging in again when click any functionality after logging in.

Q1: Require logging in again when click any functionality after logging in.

A: This is due to the limitation of authority in your internet browser, please add our extranet IP address 210.13.114.37 into approved list.

Steps: Click the “Tools” - >Internet options ->Content - >Enable - >Input the IP address in approved Sites - >Always - >OK

Please contact your IT team if it isn’t working at all.

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Lost Log-in ID

A : Contact Ctrip for Help

Land Line: 021-34064880 ext 761153 、 761151 、 761143 or 761140

Email : ebooking @ ctrip.com    

Q1 、 Group Code 、 Hotel Code 、 Forget your Password

Q2 、 Forget your Password

A : Input either group code or hotel code, Key in user name, verify code and click ‘forget your password, an email or text will be sent you later. Please contact Ctrip if you have not receive any email or text since you click ‘forget your password’.

Thank You


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