HCM @ Cognizant:Capability OverviewJuly, 2014

| ©2013, Cognizant

Cognizant at a glance

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Teaneck, NJHeadquarters

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1000+ active customers ……………….50+ Global Delivery

Centers

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$7.35 BillionRevenues for 2012

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Over $18 BillionMarket Capital

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180,000+Employees Globally

12,000+ Projects in

40 countries

Founded in1994(NASDAQ: CTSH)

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25+ RegionalSales Offices

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| ©2013, Cognizant

Key Focus Areas:

• Integrated Talent Management and HCM Advisory Services

• Branded “Talent in a Box” Accelerated Implementations

• Talent as a Service BPaaS solutions

• HCM Application Integration and Implementation

• Core HR and Talent Services

• Managed/ Shared services

• OnPremise/ Hybrid and Pure Cloud

Practice highlights

• A global team of 2000+ dedicated HCM associates across

business consulting, product implementation and support

services

• >125 HCM engagements to date across multiple leading

solutions

• More than 5000 person-years of experience in HCM

domain

• Proven track record of implementation and integration

experience of Cloud-based and OnPremise solutions

• Cross application investment in Accelerators and Tool kits

We Provide a Comprehensive Human Capital Competency

HCMAlliances and Product Expertise

• PeopleSoft to Workday application migration for a

leading Nationwide Insurance Exchange Organization

• Implementation of full suite SuccessFactors solution for

largest global food distribution organization, winning the

2013 President’s Award from SuccessFactors

• 25+ HCM engagements in 2014 from 7 different

industries

• Largest end-to-end Implementation of PeopleSoft HCM

Functionality for 156,700+ Users

Success Stories

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| ©2014, Cognizant

Cognizant HCM Solution Offerings

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Industry Verticals

Life Sciences & Healthcare

Retail & Hospitality

Manufacturing & Logistics

Consumer Goods

IME & Communications

BankingInsurance

HCM Cloud

1) HCM Consulting 3) BPaaS Talent as a Service2) Implementation, Upgrades & Rollouts

Cognizant Learning

Cognizant Talent Solutions

Social Media

Mobility

Analytics

Cloud

Vendors

Workday Oracle Cornerstone SAP/ SuccessFactors

Program Management

Governance Framework

Quick staffing and ramp up

SME Approach & Training

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Key Client Outcomes(Illustrative)

1. Cost per Employee

2. Fill Rate3. Cost per Hire4. Employee

Engagement5. Time to Hire6. Average Tenure7. Product/ Service

Proficiency 8. Employee

Productivity 9. Cost

Optimization

Bu

sin

ess

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mes

Talent as a Service

Talent Acquisition Talent Development

Sourcing Analytics

Assess, Select & Onboard

New Hire Training

Strategic Sourcing

Performance and Goals

Learning as a Service

Succession

Workforce Engagement and Retention Talent Deployment

Attrition Management

Exit Interview Engagement Strategies

Engagement Surveys

Use of contractors

Project Logistics

Virtual Workplace

International Assignment

Contact Center Admin and Transaction ReportingSelf Service

An

alyz

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cast

Ad

viso

ry

Workforce KPI Catalogue

Cognizant’s HCM Framework of Services

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Cognizant has embarked on a Comprehensive HCM Strategy based on Process, Applications and Industries

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Consulting

HR Implementation & Global Roll-Outs

Upgrades

Development & Staff Augmentation

Production Support & Maintenance

Strong Product

Alliances

HCM COE / Trainings

Tools & Accelerators

Client Connect & Project Experience

Vertical Industry Expertise

Process Expertise –

HCM & Talent

Management

ERP Product Expertise - SAP,

PeopleSoft, Oracle EBS,

Fusion, Taleo, WorkDay,

Success Factors

Providing Complete HR Business Solutions to our Clients

| ©2013, Cognizant

Process Led Cloud Transformation Approach

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Our strategic approach to end-to-end transformation combined with deep HCM domain expertise supports our HCM Clients business re-engineering impacts

Identify Business

Imperatives

Identify Process

Imperatives

Define Process KPI

Future State Business Process

Future Business

State

Process Transformation

1

2

3

4

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6Process Requirements How Cloud Helps?

Simplify existing Processes Cloud enablement enables shift in mindset to adopt simpler process

Harmonize Processes across Organization

Leverage Best-in-class processes from leading Cloud Platforms

Enable New business Processes (Social, Mobile)

Rapidly pilot and scale new Processes using Cloud Platform

Unify siloed Processes Facilitate process integration using robust technology tools

Innovate and Embracebest-in-class processes

Cloud platform updated on a regular basis with new best-practices & features

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Cognizant HCM: Adding Value through Vendor Relationships

PREMIER ACCESS TO CURRENT AND UPCOMING VENDOR SOLUTIONS

EXCLUSIVE ACCESS TO TRAINING AND CERTIFICATION TO ENSURE QUALITATIVE IMPLEMENTATION AND UPGRADE

DEDICATED ALLIANCE DIRECTOR TO OBTAIN FASTER RESOLUTION

IMPROVED INSIGHTS INTO SUPPORT NEEDS OF VENDOR PARTNERS FOR SMOOTH IMPLEMENTATION AND ROLLOUT

ABILITY TO SERVE AS A SINGLE POINT OF CONTACT TO THE CLIENT FOR COORDINATION WITH LMS VENDORS

EFFICIENT & EFFECTIVE COLLABORATION WITH PARTNERS FOR SMOOTH EXECUTION AND IMPROVED COST

ADVANTAGE

CO-INNOVATION AND CO-DEVELOPMENT TO MEET TRANSFORMING NEEDS IN LEARNING TECHNOLOGY

EXCLUSIVE ACCESS TO PARTNER RELATIONSHIP PROGRAMS

PERIODIC PRODUCT ROADMAP REVIEWS

JOINT PROJECT IMPLEMENTATION / PRODUCT FEASIBILITY ANALYSISGLO

BA

LST

RA

TEG

ICP

AR

TNER

SHIP

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Two-in-a-Box Delivery Model

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| ©2013, Cognizant

DeploySuccess: Our Implementation Methodology

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• Customized DeploySuccess Implementation methodology for Whirlpool needs• Accelerated “Plan” and “Assess” phase to:

• Reconfirm our interpretation of the initial assessment• Address any gaps/new requirements/improvements

| ©2013, Cognizant

Our Approach to Change management

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Key Business Imperatives

Usability improvements

Simpler to implement

Simpler to maintain

Strong audit capabilities

Key IT Imperatives Usability improvements

Application flexibility to suit the business needs

Improved workflow capabilities

Improved reporting

BUT… migrating to the cloud represents change across many dimensions:

Key Considerations

Managing this change proactively is critical to driving adoption and achieving success

Set expectations on the capabilities AND the limitations of SaaS with the business (e.g. limited customization)

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Cognizant Pre-Configured HCM Solution kit: Technology Agnostic

• Headcount Detailed Report• Performance Status Summary

• Performance Rating Summary• Y-o-Y Performance Rating• Rating Distribution Summary

• Simplified Compensation Planning• Simplified Goal Management• Guided Performance Management

• Talent review• Performance Process flow

• Pre-defined Compensation Plan • Pre-defined Compensation Statements • Pre-defined Competencies

• Pre-defined Goals• Pre-defined Rating Models• Pre-defined Feedback Questions

• Data Migration Data Collection Templates• UI Layout Questionnaires

• Solution Installation documents• Data Migration execution documents

KPI’s:

Standard Data sets:

Industry Standard Processes:

• Pre-built training material (UPK) • Ready available test plans for SIT/UAT

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Our Proprietary Accelerators, Tools, Templates

Artifacts from HCM Cloud projects that accelerate project /PMO

start-up tasks, estimate task complexity, effort and duration

Sample work plans and schedules, templates on projects /PMO

structure & staffing for timely completion of projects

Sample HCM Cloud requirements

for various modules

Fit/Gap knowledge of core HCM

Cloud applications (limitations and

issues)

Best practices For HCM Cloud

Implementation

Design templates for Core HR,

Performance Management

,Compensation Management and

HCM Cloud Interfaces

Reusable designs for some objects,

e.g., employee, vendor, bank

interface, supplier integration, ADP

Interface

Sample HCM Cloud

Architectural schematics and

instance mgt. landscape

HCM Cloud

Applications/Technical

Environment trouble-shooting

and ramp-up tips and

workarounds for navigating

HCM Cloud applications

Strong Oracle contacts in

product development, support

and On-demand

Project Planning

Requirements AnalysisCloud Tech Architecture

Testing / SR Management Design

Development

Our Proprietary Accelerators,

Tools, Templates

Library of configuration templates , set up documents and

reusable objects for conversions, interfaces and reports

Fusion Middleware Development Environment/Tools repository,

documentation and lessons

Extensive library of test

cases for HCM Cloud

Applications

Well documented SR

matrix of all known defects

and bug fixes

Expertise in QA testing of

HCM Cloud Applications

(Quality Center, code

validation)

| ©2014, Cognizant

Case study - HCM Cloud Implementation

HIGHLIGHTS

MIX OF ONSITE AND OFFSHORE SUPPORT MODEL EXECUTION

KEY INTERFACE TO SUCCESSFACTORS TECHNICAL RESOURCES

TECHNICAL AND DOMAIN EXPERTISE AIDED THE CLIENT IN

QUICKLY UNDERSTANDING SAAS, ITS ADVANTAGES AND

LIMITATIONS

EXTENSIVE RE-ENGINEERING OF EXISTING MODULES, MIGRATION OF LMS TO SAAS, INTRODUCTION OF NEW

MODULES

BUSINESS NEED SOLUTION BENEFITS

The customer decided to move to SaaS based SuccessFactors B1302 LMS from Plateau LMS V5.8

Upgrade from old SuccessFactors GUI to Revolution

Reconfigure PM, GM, Succession

Rollout of Calibration, Comp, Recruiting, Workforce Analytics/Planning

Customer Needed ‘horsepower’ for developing testing, training, and change management tracks

Company Overview: The Customer is a theWorld’s Largest Food Distributor

Tool with high user acceptance and usability

Capability to encompass all work streams under one vendor with Cognizant

Option for managed service at substantial cost savings using offshore model

Client was awarded SF’s highest honor, The President’s Award, at SuccessConnect 2013 for this project execution

Cognizant performed the below activities as part of implementation & extension Consulting

Understanding current system and requirements Mapping the requirements with new system Define & Design migrations, integration points Assisted with training and change management strategies Developed testing plans and scripts Advised on mobile strategy and security

Implementation & Rollout Use of Agile Hybrid methodology Global Application Configuration – International Customer Data Upgrade and Migration –Customer wished to retain

Learning history Data Cleanup – LMS LMS Courseware Testing Mobile enablement across the SF suite Performed integration testing Supported customer User Acceptance Testing

| ©2014, Cognizant

Case study - University and Health System Implementation

HIGHLIGHTS

USED THE RIGHT BALANCE OF ONSITE/OFFSHORE RESOURCES

TO EXPEDITE DEPLOYMENT AND ISSUE RESOLUTION

LEVERAGED STRATEGIC PARTNERSHIP WITH SUCCESSFACTORS

TO PROVIDE OPTIMAL SOLUTION

EXTENSIVE TESTING TO SIGNIFICANTLY MINIMIZE POST GO-LIVE DEFECTS

BUSINESS NEED SOLUTION BENEFITS

Played key advisory role in process re-design to ensure continuity

Developed nine performance forms (six annual and three probationary) which integrated into the calibration module

Created two 360 Multi-Rater forms, incorporating competencies recognized by client as strategic and functional

Configured the employee profile module and interface from SAP to include data that was previously unavailable to end users

Utilized role-based permissions and designed a security model that dynamically supported the client entities, ensuring that each entity remained segregated while still allowing cross organizational reporting to support managers with reportees in different entities, within one instance

Utilized features such as ‘Show Me Video’ and ‘Help & Tutorials’ as self service tools to minimize the need to contact help desk

Utilized the EAS agile/waterfall hybrid implementation methodology designed to provide greater flexibility while still maintaining close control on quality and project scope

Harmonized business processes

Minimized effort due to automated processes for generating performance forms

Greater peer to peer development feedback through 360 Multi-Rater

Capability to align goals throughout org.

Real time reporting and analytics on performance and goals

Streamlined reporting and integrated central recruitment to speed up time to hire

Common performance forms, goal plans and requisitions

Ability to calibrate and ensure performance rating guidelines are met

Ability to view entire team from one centralized location and compare employees side by side in real time

Provided HR with the ability to easily access past performance appraisals

Duplicated administrative work was eliminated due to the solution being implemented in one instance

Company Overview: The Customer is a Not-for-Profit Private Research University thatprovides medical education, research andclinical care

Lack of common language and vast differences in business processes

Alignment between the various client entities

Cumbersome processes around performance, goals and recruiting

Absence of common functional competencies and core values

Multiple forms for requisitions and applicants

Non-integrated systems supporting performance, goals and recruiting processes

The annual performance process was being executed through Excel Spreadsheets and PDF documents

Manual report generation and lack of real time information

Separate instances for various client entities

| ©2014, Cognizant

Case study - Advisory HCM Upgrade for Sports and Entertainment Client

HIGHLIGHTS

MIX OF ONSITE AND OFFSHORE SUPPORT MODEL EXECUTION

UTILIZED THE EAS AGILE/WATERFALL HYBRID

IMPLEMENTATION METHODOLOGY DESIGNED TO PROVIDE

GREATER FLEXIBILITY WHILE STILL MAINTAINING CLOSE

CONTROL ON QUALITY AND PROJECT SCOPE

BUSINESS NEED SOLUTION

Product adoption was low due to usability issues with respect to the UI and missing system functionality

PM form lacking functionality which was vital to their business process

Inability to access ratings and form status in real time

Compensation statements and compensation sheets did not have local currency functionality

Upgraded from the v11 Ultra UI to v12 Revolution UI and designed a client theme to enhance user experience

Configured the ‘Get Feedback’ button and reorganized sections of the performance form

Configured the local currency view within the Compensation Sheet and Compensation Statement to show local currency

Enabled Dashboards 2.0 and provided managers, matrix managers and HR representatives with access

Provided a solution and process to update the User Directory File for terminated users

Utilized features such as ‘Show Me Video’ and ‘Help & Tutorials’ as self service tools to minimize the need to contact help desk

Empowered managers with the ability to have more complete performance assessments through peer feedback

Increased system usability with the client theme

Real time reporting and analytics on performance and goals

Terminated or severance employees eligible for bonus payout were planned for in one pool rather then in each org unit pool

Greater usability during compensation planning with the inclusion of local currency functionality

Eliminate the need for employees to convert their compensation statements from USD to local currency

Company Overview: The Customer integratedmedia and entertainment company thatengages in the sports entertainment business

BENEFITS

| ©2014, Cognizant17

Workday Support and Integration

Business Need Solution Approach

Technology Stock :Technology Stack

Benefits

Implement a new Global HRMS system

Provide real-time, accurate information on the

talent within organization including their

capabilities, cost information and turnover. This

will enable to conduct better analyses around

the workforce and teams, which will help

individuals make better business decisions

Automate the Payroll Integrations with Internal

or External Vendors.

Provide reporting analytics that enable the

business to make informed and timely decisions.

Planning, Co-ordination & Execution

Gathered Employee Master Data and Compensation Data

from Regional HR Teams for Data Conversion Process and Data

Load into Workday

Performed Business Analyst role to gather requirements from

each country Payroll Vendors to implement Payroll

Integrations .

Load Data from Legacy systems to required Tenants of

Workday

Designed and developed integrations using Workday best

practices involving selection of technology options based on

data volume, frequency, complexity, performance

considerations

Implemented SAP Business Objects Data Services as

Middleware to Integrate Workday with Payroll Vendors as a

common architecture.

Responsible to complete Functional Acceptance Testing

Facilitated and supported User Acceptance Testing for all the

regions

Conducted Parallel Payroll Testing , compared and involved in

Sign-Off of all the integrations

Others

Workday Release Update regression testing

Internal Audit remediation actions

Ensure Integrity of HR Master Data

Change Management and Documentation

Deliver Reporting & Analytics

Production Support & Enhancements

Provide Training to both KC IT and Regional HR Analysts on

the Workday Processes and develop training materials.

Visibility into headcount and labor costs via

leader dashboards.

MEA Budget Planning for 2013

Asia-Pac Product Supply Talent Review

Comparisons by country for Regional

Presidents

Automated Payroll Integrations to the Payroll

Vendors across all regions there by reducing the

manual effort in payroll processes.

Onsite/Off-shore Production support model

helped supporting all region integrations 24/7.

Process Improvements

Improved Data Conversion and Load Process

Implemented Job Automation of Workday

Integrations through Web Services and BOBJ

which is FOAK in KC

Established automated process for Data

Auditing between Workday and Payroll Vendor

systems

Agile development technique for building,

testing, and deployment of integrations to

sandbox tenant for User acceptance testing and

Production deployment

Workday Studio Integrations(Cloud)• Payroll Integration Common Output File (PICOF)• Workday Web service API• Workday Studio • XSLT and XQuery• Enterprise Interface Builder

• SAP Business Objects Data Services

| ©2014, Cognizant

Thank You

“We are CognizantAnd we believe that results begin with relationships”

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