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Page 1: Cassondra turner mc arthur  2017 resume (1)

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CASSONDRA TURNER MCARTHUR Address: P.O. Box 2173, Reston, VA 20195

Phone: 216.647.7552

Email: [email protected]

www.linkedin.com/in/cassondraturnermcarthur

SENIOR EXECUTIVE OFFICER

Customer and mission focused high performing executive with an outstanding track record of successfully leading teams

and multi-million dollar programs. Experience in developing executive summaries, and nonprofit and public sustainability

strategies that enhance organizational capabilities for social and community impact. Demonstrated performance outcome

management and logic model development experience in crafting planning documents for multi-million dollar

organizations; Extensive hand-on experience working with governmental and nonprofit organizations. Strong grant

management, behavioral healthcare management and work-planning skills, aligned with agency strategic planning goals

and objectives. Resourceful problem-solver with proven ability to strategically think and tactically execute program

activities with a persistent attention to detail; effectively sets goals, and manages multiple priorities under pressure without

failure of deadlines.

Areas of expertise include:

Grant Management Tracking (NOGA)

Conference Planning & Workshop Development

Media Relations & Partnership Networking

Performance Management Development for Nonprofit

& Governmental Organizations

Grant Writing

Grants Management Compliance

Leadership & Executive Coaching

Process Facilitation, Strong Relationship Building &

implementing Plan Do Study Act (PDSA) cycles

Training Coordination

Strong Written & Verbal Communications Skills

Collective Impact Strategy Development

Agency Work Plan Development & Execution

Develop & Research Grant Proposal “Needs Analysis”

for Agency RFP Submission

Budget Project & Agency Management

Board Development Training

Conducting SWOT Analysis

Strategic Planning Work Development Protocols &

Execution

Legislative & Public Policy Advocacy

Strong Organizational & Team-Building Skills

Analytical Skills

Strong Project Management Skills

PROFESSIONAL EXPERIENCE

CALVIC CONSULTING Reston, VA

Sole Proprietor Consultant 2007 – Present • Provide training coordination for the 2016 Veritiss LLC “Police & Community Engagement Training Project” • Provide grants management and outcome improvement consulting services for governmental and nonprofit sectors. • Recommend & maintain solid grant lifecycle management tracking NOGA (Notice of Grant Award) system. • Recommended various sustainability work activities and integrated care services to nonprofit organizations. • Conduct policy reviews, grant proposal needs analysis and recommend any needed infrastructural operation activities. • Provide direction in regards to program development, conference planning, strategic planning, board of trustee

development and internal and external operational assessments.

• Launched board development trainings and continuous quality improvement work activities.

• Analyze and develop external service capacity building utilizing Quality Improvement tools.

• Quality Improvement: Plan Do Study Act (PDSA) cycles for program planning, development and monitoring.

• Recommended strengthening program linkages for Peer & Family Supportive Services utilizing comprehensive

evidence-based practice (EBP) services.

• Recommended program development services that strengthen family resiliency,child well-being & protective factors.

• Develop and implement performance outcome management strategies to improve quality of life indicators for

public constituents and community residents.

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WRITTEN & VERBAL COMMUNICATIONS SKILLS:

• Develop detailed agendas & documents of staff committee and team meetings.

• Develop & schedule project team meetings & targeted project update events

• Develop work plans & coordinate daily project team activities.

• Develop & disseminate written analyses, summaries, graphic presentations, documents, briefs, tables and fact sheets

with supporting documentations to project staff and senior managers to provide status reports of project methods,

findings and recommendations.

• Serve as point of contact & provide day-to-day communications coordination for project staff.

• Plan and manage project conference sessions and targeted project training webinars and scheduled training deadlines.

ANALYTICAL & PUBLIC POLICY SKILLS:

• Prepare literature reviews & weekly updates to project staff.

• Maintain up-to-date project knowledge and content information & materials.

• Workforce mapping and redesign to ensure sustainability of changes.

• Utilize proprietary project management tracking tools for project compliance.

• Quality Improvement: Plan Do Study Act (PDSA) cycles for program planning, development and monitoring.

• Analyze new policy initiatives and reporting requirements and benchmarking.

• Monitor, track and evaluate project performance benchmarks.

• Provide research and back-up information to disseminate and strengthen project staff daily work activities and achieve

targeted outcome project goals.

• Develop new & revised policies based on the project strategic plan & targeted performance benchmarks.

• Utilize conflict resolution skills that strengthen community partnerships and enhances Continuum of Care

CUYAHOGA SUPPORT ENFORCEMENT AGENCY (CSEA) Cleveland, OH

Director – 2002 – 2007 • Served as the Chief Administrative Officer for the county Title IV-D agency which collected $241 million

yearly for Cuyahoga County residents / non -custodial parents determined to be owed child support payments. • Provided agency management and leadership to over 424 employees; managed a $30 million operations budget. • Promoted strategic relationships with county and district courts, and federal, state, and county government child

support systems that strengthen family and fatherhood engagement services for the county.

• System representative and member of the County’s Family and Children First Council (FCFC) • Provided legislative advocacy utilizing public testimony and written “needs analysis” communications for local, state

and federal policymakers in regards to child support enforcement systems and proposed legislative changes.

• Designed and conducted presentations for community organizations, and state and county government units in

regards to child support enforcement work activities and new or changing Federal and State mandates.

• Provided recommendations and assisted in negotiations throughout the collective bargaining process.

• Provided public policy recommendations to the Board of Cuyahoga County Commissioners (BOCC) in regards to

local child support enforcement issues, answered any questions in regards to public policy, Federal funding and grant

administration. • Developed the agency’s 1st Leadership Academy for solid succession planning for the CSEA management team.

• Planned and executed the agency’s 1s t

Operations plan for outcome improvement containing the four key performances indicators (KPIs) for child support enforcement service system.

• Received State of Ohio -Child Support Award for Agency Performance Improvement. • Developed agency’s Strengths, Weakness, Opportunities & Threats - (SWOT) Analysis in preparation and

integration into the agency’s Strategic Planning Process for continued performance management upgrades.

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ALCOHOL & DRUG ADDICTION SERVICES (ADAS) BOARD OF CUYAHOGA COUNTY

Cleveland, OH

Executive Director – 1997– 2002 • Served as the Chief Administrative Officer of the ADAS; managed a $28 million budget and supervised 50+

contract agencies, including nonprofit and governmental agencies.

• Provided public policy oversight for the Board's strategic planning operations. • Assisted in providing behavioral healthcare service planning & program needs analysis for the county. • Developed public policy impact plans and strategies in order to build internal and external funding support for

the ADAS service delivery systems.

• System representative and member of County’s Family and Children First Council (FCFC).

• Fostered board development activities and harmonious relationships between board members, some of whom were

appointed locally and some of whom were appointed by the state governor. • Provided legislative oversight and advocacy in conjunction with the ADAS Board’s trade association. • Provided administrative grant oversight of provider and Board vendor contracting and procurement procedures. • Coordinated and submitted all mandated reports, request for proposals, and budget requests for various Federal, State

and County funding authorities. • Received a Resolution of Commendation by ADAS Board of Trustees on March 27, 2002.

• Executed the ADAS Board’s 2nd Strategic Plan with annual work plans and self-correction work activities for system

and agency improvements.

• Modified ADAS Board’s service provider contracts to included mandatory CIAI-C clinical assessment tools. • Implemented contract services payments from traditional grant (1/12 monthly payments) to fee-for-service

payment reimbursement system. • Served as the agency spokesperson in responses to inquiries from the media, both television and print media.

Associate Director – 1993-1997 • Performed administrative duties regarding board relations and contract dispute resolution for over 47 contract

vendors (nonprofit organizations) within the ADAS $28 million service system.

• Administrative responsibilities involving internal & external ADASBCC operations.

• Developed and provided implementation oversight of the ADAS Board’s public policy impact plan for the provider

direct service system.

• Served as local Project Officer and grants administrator for the Targeted Cities $15 million dollar “Cleveland CARES”

project (1995- 1997) which led to mandatory contract integration of the uniform CIAI-C assessment tool for all

ADASBCC treatment providers.

• Secured Federal project “sustainability” with local County HHS revenue funding and transitioned project staff over to

provider nonprofit agency for continuation program implementation.

Director of Prevention & Education Services –1990-1993 • Developed strategic and short-term goals/plans for the ADAS prevention service system of care totaling $4 million

dollars. • Grants Administrator & management of the Prevention Services Unit. • Developed grant needs analysis & program specifications for request for proposals (RFP) to be issued by the ADAS

Board for prevention service delivery.

• Provided technical assistance to new and current providers regarding prevention program design and development.

• Coordinated two (2) annual major two-day community-wide “Building Blocks Conferences” for ADAS Board’s

Preschool Drug Prevention Project for teachers, parents & agency service providers (over 200 attendees for each

conference).

• Provided grant administration oversight and implementation of the Communications and Training Services Plans for

the ADAS service delivery system.

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CUYAHOGA COUNTY DRUG ABUSE SERVICES BOARD (CCDASB) Cleveland, OH Manager of Planning & Resource Development – May 1989 –June 1990 • Lead program planner & grants administrator for the CCDASB $4 million treatment and drug prevention service

delivery system.

Substance Abuse Mentally Ill (SAMI) Project Coordinator– November 1987 – May 1989

• Served as the SAMI Project Coordinator with co-project staffing responsibilities, program development and

implementation of the Ohio Department of Mental Health (ODMH) funded demonstration project.

• Provided project management and administration for the dual diagnosed consumers (now referred as “co- occurring

disorders”) released from the State hospital setting and in need of community-based services for Cleveland, Ohio.

EDUCATIONAL BACKGROUND

JOHN CARROLL UNIVERSITY University Heights, OH Master of Arts, Human Services

KENT STATE UNIVERSITY Kent, OH

Bachelor of Arts, Criminal Justice-Corrections

TECHNICAL SKILLS Operating Systems: Windows, Mac

Software: Microsoft Office Suite, Google Applications, Adobe

Grants Management: Monitor Federal, State & County grant pre-& post awards

· Grant writing & preparation

· Review grant reports for content to ensure program goals &

objectives are written in measurable & targeted formats.

· Authored grant program specifications

· Grant Compliance & Continuous Quality Improvement -

(CQI protocols)

Quality Improvement: Plan Do Study Act (PDSA) cycles

Process Facilitation Management work strategies · Oversight administration for RFP release dates and deadline

submissions

· Facilitate proposal review panel sessions with agency staff

and Board of Trustees

AFFILIATIONS & OTHER PUBLIC SERVICE

• Ohio Recovery and Resilience Network (ORRN)-2015- Peer Support Advocacy • Co-Authored 2015 Resiliency and Recovery Conference • United Way Cleveland - Co-Chair Substance Abuse Committee • Former Board Trustee of the Woodruff Foundation (provided mental health &

addictions service funding) for local NPOs (1995-2002) • YWCA – Woman of Professional Excellence Award– 2002 • Cleveland Leadership Center -Class of 1999 • Citizens’ FBI Academy-Class of 1999 • Former Member of the Greater Cleveland Municipal Drug Court Advisory Board–1998-2002 • Partnership for Drug-Free Kids -1996 Join Together Fellow- a national leadership program consisting of urban

substance abuse prevention & treatment professionals – Funded by the Robert Wood Johnson Foundation–


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