Car buyers expect a speedy response 24 hours a

day when choosing their next car supplier, car

parts and/or accessories. In a competitive

marketplace car dealers and suppliers also have

to work harder to promote their business.

Call Management provides promotional and

customer support services to a range of

automotive sales and supplier organizations in

Ireland and the UK.

“Automotive Contact Centre”

Call Management Head office: 1G The Atrium Building, Blackpool Retail Park, Blackpool, Cork (Ireland) Company Registration No. 346705

Cork: +353 214824300 Dublin: +353 12477814

www.callmanagement.ie

Call Management supports dealerships in the following

areas.

FAQ’s, Opening Hours and Location

Call Management will answer FAQ’s that your clients and potential clients may have. These include

opening hours and location of dealers across Ireland.

Test Drive Appointment

Our team can set appointments for your dealer

network. Test driving can be booked through e-

mail, webform, live chat and phone.

Text and E-mail Reminders

A text reminder can be sent the day before to person

that have booked a driving appointment.

Secretarial Services

Administrative work can be done from our Cork office.

Database maintenance, brochure handling,

customer service, after test driving appointment

calls, and promotional enquiries will be handled by

our team on your behalf.

“Dealer Support”

Call Management can provide market research support

and customer care support to aid customer profiling.

Car Service Customer Care Questionnaire

Short Survey outlining customer experience, was the work carried out to their satisfaction, was the car ready on time, was the bill explained for example

After Sales Questionnaire

Short Survey on their buying experience and

satisfaction levels.

Other Related Services

Road Assistance and Online Service Booking

Our team will answer FAQ’s related to Road

Assistance 24/7 365 and help to drivers to book

services online.

We can provide information related to individual

membership number, contact phone numbers and

pinpoint callers through the nearest Service Dealer.

Also support Clients booking services online.

Warranty

Call Management can support the warranty process.

FAQ’s will be answered and clients will be directed

to the authorised dealer.

“Customer Care Support”

Call Management currently handles

over 150,000 email enquiries per year

on behalf of our clients. Customers

want to contact you using the

channels they find most convenient,

and today that includes email. And

your customers expect a fast and

relevant response to those email

enquiries. Call Management’s Email

Handling Service monitors and

responds to your customer emails

quickly and effectively.

Improved customer service

Fast response – replies in less

than 2 hours.

Efficient – we use our own or

your software.

Reporting – we provide weekly

and monthly reports.

Compliment this service with live chat

on your website.

“E-mail Handling Contact Centre”

Call Management customer care can

perform outbound activities on

behalf of your brand and your dealer

network.

You provide us with a database of

clients and by using our auto-dialler

we will ring every client on the

database. Our outbound Contact

Centre can:

Enquiry about the driving test

Suggest products and services

Explain promotions and dealer

events

Outbound services include: text

message, e-mails, phone calls and

brochure handling services.

“Outbound Contact Centre”

Online web chat is a great way to

improve customer service and drive

sales. Visitors to your website can use

Live Chat to get information from a real

person about car parts, schedule driving

test and obtain general information.

Customers are often more comfortable

ordering buying car parts and

approaching car dealers after they have

had a chance to talk it over with a

customer service representative.

Increased Sales Conversions –

through your website

Improved Cross-Sell

Opportunities – offer

complementary products and

services.

Reduced Costs – providing support

for Live Chat will reduce the

demands on your Telephone support

service.

“Live Chat Services”

Customer feedback is a key element to improve service offering and products. Your company and dealer network can benefit of learning from customer experience.

Call Management can gain knowledge of:

Your dealer network performance Pricing discounts offered Dealer Product knowledge Test drive satisfaction level Car driving experience Buyer profile versus car range

(“best fit”) Customer Satisfaction Surveys can be complimented with dealers Mystery Shopping exercises.

“Customer Satisfaction Surveys”

Call Management is a multi-channel contact centre and we

offer our clients 24 by 7 client relationship management

support (CRM) all year round. We provide receptionist

cover, after hours telephone answering service, market

research campaign design & implementation, website /

live chat, e-mail handling support, social CRM and much

more to Ireland, UK, USA and the rest of the world.

Call Management is a well established contact centre

with over 12 years experience. We are trusted supplier

in both the public and private sector. We are members

of CCMA which is the governing body for contact centres

in Ireland and we are accredited by numerous trade

associations.

Our strong financial history and well established trading

record make us the preferred outsourced contact centre

for a wide portfolio of clients.

“About Call Management”

“Automotive Contact Centre”

Call Management Head office: 1G The Atrium Building, Blackpool Retail Park, Blackpool, Cork (Ireland)

Company Registration No. 346705

Cork: +353 214824300

Dublin: +353 12477814

info@callmanagement.ie

www.callmanagement.ie