Final RecommendationsinContact Talent Acquisition Process Redesign

Agenda1. Talent Acquisition Process Redesign2. For each of the Three Recommendations:

- Why- Benefits

3. User Guide4. Key Takeaways

Talent Acquisition Process Redesign

Find job candidates who fulfill the following requirements:

1. Align with inContact’s company culture and goals 2. Bring excellent value to the company

Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Problem Key Takeaways

Recommendations1. Use pre-screening questions on job applications, and competency questions within interviews

2. Train managers on how to use pre-screening and interview questions

3. Integrate the following documents into the talent acquisition process:

- Standardized company-wide interview sheet- Accountability Form

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Why Use Pre-Screening and Interview Questions

1. Analyze candidates for departmental key competencies

2. Decrease attrition

3. Ensure candidates are a behavorial fit for employment positions and

the inContact culture

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Pre-Screening Question ExamplesAll of the following are on a strongly agree to strongly disagree scale:1. I made a lasting impact in my last work environment2. It’s ok to take short cuts if it saves the company time3. I learn and apply new skills quickly4. I am comfortable reaching out for help when I need it5. I adapt to change easily within my work environment

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Competency Interview Question Examples

Building Trusting/Collaborative Relationships:1. What have you done in the past to unite your team towards a common goalBias for Action:2. Describe a time you made a strategic decision with limited informationInnovates to Simplify:3. Please describe how you were able to simplify a process by bringing the creative ideas of others to the table

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Benefits of Pre-Screening and Interview Questions1. Decrease Employee Turnover

- Reduce rate of unwanted turnover

2. Improve Hiring Precision - Understand a candidate even better than is possible

through only a face-to-face interview

3. Reduce Recruiting Time - Reduce the amount of time it takes to hire a new person

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Why Train the Managers?1. Standardize a smooth hiring process

2. Establish and solidify clear company goals and expectations across the company 3. Help managers understand the importance of consistency

and job relevance when interviewing candidates

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Benefits of Training Managers1. Increases the overall quality of the recruitment process

2. Helps managers become real experts in discovering the potential in job candidates

3. Improves their interviewing skills

4. Helps them pick key skills and competencies

Problem Recommendations Train Managers DocumentIntegration

Pre-Screening Questions

Key Takeaways

Why Use an Accountability Form?1. Ensures managers are adhering to the standardized hiring process

2. Increases accountability for the managers responsible for hiring new employees

3. Provides feedback for interviewers about their hiring decisions

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Benefits of the Accountability Form1. Provides a record of who interviewed both successful employees, and those employees who left the company

2. Know where to research to find examples of successful hiring decisions

3. Use information on the accountability form as a coaching tool

Problem Recommendations Pre-Screening

QuestionsTrain Managers Document

IntegrationKey Takeaways

User Guide1. Pre-Employment Questions – Intended for company-wide use in all online applications to screen and choose applicants for interviews

2. Employment Competency Interview Questions – Intended to be used during the interviews of potential employees to assess the levels in which they possess the suggested leadership behaviors, as outlined in the leadership assessment

3. Accountability Form – This form is to be filled out by the interviewer. The purpose of this form is to ensure the interviewer properly follows interview procedures. It also gives him or her the opportunity to make additional comments about each potential employee

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Key Takeaways1. Integrate New Questions Library and Accountability Form

- Reason: Identify and hire individuals who possess key competencies and traits

- Benefit: Decreased attrition and better job-candidate fit

2. Train Managers- Reason: Establish a unified and efficient talent acquisition process- Benefit: A unified workforce with clear expectations

Problem Recommendations Pre-Screening Questions

Train Managers DocumentIntegration

Key Takeaways

Questions