Behavioral Interviewing

First impressions are important.o Arrive a f,ew minutes (3-5min) early. Arrive in the building with enough time to

locate where you are going.. Be well groomed and professionally dressed.

o Speak confidently.o Display a positive attitude.o Maintain appropriate eye contact.

Behavioral Interviewingo You will be asked specific questions about past behaviors in specific situations.

They are looking for behavioral stories. (The theory is that past behavior tends topredict future behavior)

o The candidate will do most of the talking.. There is not a "correct" answer to the question.. The interviewer may ask probing questions if necessary to better understand your

thinking process in the situation.o Interviewer is looking for specific qualities sometimes referred to as "Key

Attributes".

Ke;'AttributesAs you tell your story to answer the questioirs asked, the interviewer will be looking forcomments that support key attributes. Example:

Does the candidate accept ideas and help from others (classmates, coworkers) to

accomplish school/work goals?

Does the candidate show a willingness to share credit with others?

Does the candidate seem to have ability to work with different personalities? (Show

empathy, sense of humor, willingness to laugh at self etc)

Other key attributes include: adaptability/flexibiiity, analltical skillslcritical thinking,acc;rJracy, attention to detail, customer focus, able to anticipate needs, communication,patient safety etc.

The StoryThe story you tell must have a beginning, middle, and end.

Beginning: Briefly describe the background for the situation. What exactiy was the

problem or task at hand?

Middle: Include What/How/When and any specific steps you took. Why were your

actions important?

End: What were the results of your action? What was the outcome? How were others

affected and what did you leam?

Sample Question

L We all have bad days. Teli me about a time when you had a bad day at work or at

school. What happened?

2. Have you ever worked with a team/group where one of the members was notpulling his//her weight? What did you do?

3. When you work or go to school with others, there are those who you really enjoyworking with and those very few that can be a bit more difficult/challenging to getalong with. Tell me about a difficult/challenging person you have workedwith/gone to school with. What was the situation, and how did you handle it?

4. When working on repetitive tasks, it is easy to lose concentration and missimportant details that could cause problems later. Tell me about a time thishappened to you. What did you do? How did it tum out?

5. Describe a time you identified an error or mistake before it became a majorheadache. What was it? What did you do? What was the outcome?

6. Give me a time you had to make a quick decision to assist a patient. What didyou do? How did it turn out?

7. Tell me about a time when you were asked to make a decision and you didn'thave all the facts. What did you do? What was the outcome?

8. Tell me aboui a time you had to prioritize rnultiple demands on youl'tinre due toschool work, muitipie patient needs or multiple life demands. How did you figureout your priorities? What was the outcome?

9. Tell me about a time when you had to go above and beyond the call of duty inorder to get ajob done.

10. Tell me about a time when you failed to meet a deadline. What things did youfail to do? What were the repercussions? What did you learn?

End of Interview. You will likeiy be asked if you have any questionsc You may be asked to share something that you want them to know about you.