C E L E B R A T I N G

"It is by teaching that we teach ourselves, by relating that we observe, by affirming that we

examine, by showing that we look, by writing that we think."

Henri Frederic Amiel

NEWSLETTER:CUTTING THE COST OF POOR COMMUNICATION

No matter the industry, efficiency is central to keeping a company afloat. If your employees are spending more time addressing problems than completing work-relat-ed tasks, your business isn’t operating efficiently, and company profits may be on the line.

Reading and comprehension abilities can differ from person to person, but poorly written business docu-ments only increase the amount of time required for an employee or customer to receive and process informa-tion.

The time it takes to write, revise, and review these doc-uments could be costing you thousands in lost produc-tivity each year. Additional misunderstandings during the review process may result in mistakes that require further funding to fix.

In certain cases, mistakes are avoided when a support team is called in to assist, but herein lies another cost. Sadly, this vicious cycle is so common for companies it often goes unnoticed. You may be spending more money than necessary to repair the same mistakes over and over again because your employees aren’t properly trained in effective written communication.

Unclear emails increase time employees spend reading and responding, which stands at an average of 13 hours per week. That’s 13 hours of salary pay dedicated solely to email correspondence.

Vague and verbose office policy prevents employees from finding the information they need quickly, which impedes the completion of important assignments. Errors can also occur with the potential to damage your company’s reputation and seriously hurt your custom-ers. In the medical field for example, a new study shows that miscommunication may be responsible for 30 percent of medical errors.

Employees who grow frustrated as a result of misunder-standings and poor communication may quit. Costs stemming from a high turnover rate could destroy your business.

The right training can significantly improve efficiency and increase your company’s profits. Studies show that one-third of employees in American blue-chip compa-nies lack sufficient writing skills, and as much as $3.1 billion is spent annually teaching workers how to write clearly and strategically.

Hurley Write Inc.’s online courses start at $400, and our on-site courses can be customized to fit your exact needs. Our individualized feedback and real-world ex-amples will help your team become confident commu-nicators. For more information about our classes, visit www.hurleywrite.com.

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The Solution

The Problem