Transcript
Page 1: Accel Design Conference 2014: Designing for Empathy in the Enterprise

K A R E N C R O S S • D E S I G N • AT L A S S I A N • @K A R E N M C R O S S

UX at AtlassianDESIGNING FOR EMPATHY IN THE ENTERPRISE

Page 2: Accel Design Conference 2014: Designing for Empathy in the Enterprise

It’s about people Design for enterprise Empathy at scale

Page 3: Accel Design Conference 2014: Designing for Empathy in the Enterprise

People want to feel good.

Page 4: Accel Design Conference 2014: Designing for Empathy in the Enterprise
Page 5: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Watch what people do.

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Page 7: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Visualize what you learn.

Page 8: Accel Design Conference 2014: Designing for Empathy in the Enterprise
Page 9: Accel Design Conference 2014: Designing for Empathy in the Enterprise

It’s about people Design for enterprise Empathy at scale

Feel

Watch

Visualize

Page 10: Accel Design Conference 2014: Designing for Empathy in the Enterprise

It’s about people Design for enterprise Empathy at scale

Page 11: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Design for the 100%.

Page 12: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Screenshot?

Page 13: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Incorporate flexibility for companies.

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Screenshot

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Enable your design to scale.

Page 16: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Screenshot

Page 17: Accel Design Conference 2014: Designing for Empathy in the Enterprise

It’s about people Design for enterprise Empathy at scale

100%

Flexibility

Scalability

Page 18: Accel Design Conference 2014: Designing for Empathy in the Enterprise

It’s about people Design for enterprise Empathy at scale

Page 19: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Build a playbook.

Page 20: Accel Design Conference 2014: Designing for Empathy in the Enterprise
Page 21: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Put developers on support.

Page 22: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Support

Page 23: Accel Design Conference 2014: Designing for Empathy in the Enterprise

Dogfood your products extensively.

Page 24: Accel Design Conference 2014: Designing for Empathy in the Enterprise
Page 25: Accel Design Conference 2014: Designing for Empathy in the Enterprise

It’s about people Design for enterprise Empathy at scale

Playbook

Support

Dogfood

Page 26: Accel Design Conference 2014: Designing for Empathy in the Enterprise

It’s about people Design for enterprise Empathy at scale

Feel

Watch

Visualize

Playbook

Support

Dogfood

100%

Flexibility

Scalability

Page 27: Accel Design Conference 2014: Designing for Empathy in the Enterprise

!

Thank you! K A R E N C R O S S • D E S I G N • AT L A S S I A N • @K A R E N M C R O S S


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