A key to success Spa Management & Spa Leadership
© Lausanne Executive Education – Professional Certification in Spa Management Slide 2
There is a missing element...
© Lausanne Executive Education – Professional Certification in Spa Management Slide 3
The human element!
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“Since we are in an Experience economy, if you spent a great deal on design and architecture, how much did you spend in:
• recruiting interesting and talented staff ?
• training to make a good team GREAT ?
• keeping them growing and happy ?” Terry Stevens CEO, Steven & Associates
Hire for Attitude, train for Skills
Create the proper environment for the FLOW
Anguish
Worry
Apathy Boredom
Relax
Control
Excitment FLOW
Challenges
Abilities Minimum
Maximum
Maximum
Csikszentmihalyi
• for yourself
• with guests
• with the team
Golden Rules
FOR YOURSELF
Golden Rules
FOR YOURSELF
Golden Rules
FOR YOURSELF
Golden Rules
“At times, our own light goes out
and is rekindled by a spark from another person.
Each of us has cause to be
grateful for those who have lit the flame within us.”
Albert Schweitzer
WITH GUESTS
Golden Rules
WITH GUESTS
Golden Rules
WITH GUESTS
Golden Rules
Laissez une empreinte “After their stay, guests will forget how much they paid… but they will never forget how you made them feel. » Franz Linser Managing Partner Linser Hospitality
WITH GUESTS
Golden Rules
WITH THE TEAM
Golden Rules
WITH THE TEAM
Golden Rules
Let’s keep in touch…
Jean-Guy de Gabriac Founder CEO – TIP TOUCH International [email protected] International Coordinator Global Wellness Day Co-chair Global Mentorship Program
