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Document Courier Service – International The information provided in this document is especially for visa applicants whose courier address is located outside of Indonesia (international courier service).

PT VFS Services Indonesia (hereinafter referred to as VFS) would like to inform you that the courier service is available for pickup and delivery within Indonesia only. Applicants, sponsors, or authorized Immigration Advisors who would like to acquire the international courier service is requested to kindly arrange the courier provider as per their own choosing. VFS would be happy to assist with the application acceptance at the New Zealand Visa application Centre (NZVAC) and handover of the processed document to the courier company chosen by the applicants. VFS thanks you for making sure that the below steps are properly followed:

1. A checklist is provided on the trailing page. It is a guide to preparing visa application package which

needs to be filled out, signed, and attached to the package.

2. To be provided: visa form(s), original passport(s) or the certified copies, recommended supporting documents and a copy of transfer slip for the paid mandatory fees. Please note that additional covering attached to the passport would need to be removed. There should not be any plastic, leather, fabric, or any other material covering the outer part of the passport.

3. To make sure that you have provided the correct form, supporting documents and payment, please follow the instructions provided on our website, under the menu: “All About Visa”.

4. Kindly be informed that there are bank fees charged by the bank for your transaction: Issuing Bank (for domestic and international transaction): A certain amount of bank fee might be charged for your outward transfer. Kindly check your bank to get the accurate information on this fee. Recipient Bank (for international transaction): Based on the bank regulation, a fee of IDR 50,000 per transaction charged for inward international transfer at the recipient bank. This bank charge is over and above the visa processing fee. Kindly add the amount to the total fees to be transferred to VFS.

5. These bank fees where applicable are over and above the total visa application process fee.

6. The grand total of fees for visa, VFS Logistic, international bank transfer and other optional value

added services opted may be combined and paid at once.

7. If you would like to complete the payment from outside of Indonesia, please be informed that there would be a difference in the daily exchange rate, therefore kindly ask your bank to make sure that the payment would reach VFS official account in the full amount in IDR.

8. Kindly be advised that shortage in payment will cause a delay in the visa processing time.

9. In general, international bank transfer would take around 1 to 5 working days to be successfully

completed.

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10. Bank transfer is addressed to: PT VFS SERVICES INDONESIA STANDARD CHARTERED BANK, SUDIRMAN, JAKARTA 306-0897993-4 Bank Code: 050 Currency: IDR SWIFT code: SCBLIDJX It is very important that the details above are captured accurately. Inaccurate bank details, no matter how small, will result in your transaction being rejected by the recipient Bank and returned to you.

11. To complete the transaction, you may be requested by the bank to provide the beneficiary’s address. Below are the details for your reference: PT VFS SERVICES INDONESIA NEW ZEALAND VISA APPLICATION CENTRE Kuningan City Mall 2nd Fl No. L2-19 Jl. Prof Dr. Satrio Lot 18 Kuningan –Setiabudi Jakarta 12940, Indonesia

12. When filling out the transfer slip/form, kindly write down your name and passport number in the

remark column; this will help VFS in tracking the payment.

13. Once you have completed the transaction, attach the copy of transfer receipt to your visa application package and send it to VFS address as mentioned above.

14. Confirmation of application submission via international courier:

You are required to send an email confirmation with a title “International Courier Service Confirmation for {Main Applicant’s name}” to VFS at: info.nzid@vfshelpline.com

The confirmation email states that you have made the payment and sent the visa application package to NZVAC in Jakarta

Please provide the name of the applicant(s), passport number(s), visa category, contact details (preferably more than 1 option) and the below checklist along with the evidence of payment attached to the email

If you are living in New Zealand, kindly consider the time difference between New Zealand and Indonesia (New Zealand being 5 hours ahead) before making attempts to call NZVAC helpline. For a timely response, sending queries via email might be the preferred mode of communication that suits your schedule best.

15. Once the complete document and payment have been received, VFS will process the application and

inform you on the same via email.

16. INZ in Jakarta has a standard visa processing time which you may get by clicking the INZ’s website, and you can estimate by when the visa application may be finalised. Base on that information, you may start making the arrangement for the document pickup with the courier of your own choosing. Kindly note that the processing time may vary as per the conditions explained on the INZ’s website. Therefore, please make sure that the processed document(s) are ready for collection at NZVAC before sending your courier to pick them up.

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17. You may check the status of application by accessing VFS online tracking system and also by opting for SMS status update service. Please be advised that SMS status update is available for Indonesian-based service providers only.

18. When the processed document(s) have been returned by INZ to NZVAC, inform your courier to do the pick up at NZVAC in Jakarta during working hours. The courier would be required to provide the name(s) of applicants whose documents would be picked up.

19. You are required to inform VFS about this pickup arrangement. VFS would hand over the

document(s) only in specific conditions as follows:

the courier personnel comes to NZVAC as per the agreed schedule

the courier personnel generates proof of identification that he/she is working for the courier company you have authorized in your email

the courier personnel provides the name of applicants whose documents to be picked up. It is very important to understand that VFS has multiple pick up arrangements in one day. Therefore, the courier has to identify the pick up by providing the list of applicants’ name. VFS would not entertain couriers who are unable to provide the said information.

20. Kindly be advised that paid fees for VFS logistic and any other optional service fees are considered as a confirmed transaction once the applications have entered the visa processing stage. These paid fees are non-refundable if the visa application is refused, withdrawn, and or if the optional service(s) are cancelled by the applicant.

Important notice:

This facility is available for document return to international address only

For applicants who wish for their documents to be sent to an address within Indonesia, please go to the options provided for domestic document courier service

Please read VFS Disclaimer before you opt for this service By signing on the dotted line, you are agreeing to the terms and conditions explained above.

Acknowledged by,

( ………..…………………. ) Name and Date

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Checklist for Courier Service – International 1. Name of visa applicant(s):

No. Name Passport Number

Original Passport/ Certified Copy

Submitted?

Visa Category

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2. Payment:

No. Fee Category Amount

(IDR only) Quantity

Total Payment (IDR only)

1. Visa fee (mandatory, as per visa category)

2. Logistic fee (mandatory)

IDR 200,000 per application

3. Visa Application Automatic Status Up dates: 3 SMS and 3 emails (available for Indonesian-based service providers only)

IDR 20,000 per application

4. Bank Charge (mandatory for international transaction)

IDR 50,000 per transaction

Total: IDR…

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3. Documents:

No. Name of Documents Original? Copy?

MANDATORY:

1 Original passport or copy. If copy, is it certified? (Yes/no)

2 Original: completed and signed visa application form (s) with photo as per the requirement of Immigration New Zealand

3 Copy: proof of payment for visa fee, VFS Logistic fees, return courier fees (and other optional additional value added service fees if any)

SUPPORTING DOCUMENTS: