San Antonio, TX 210.831.5935 fholzum@aol.com

RED J. HOLZUM OPERATIONS & FACILITIES EXECUTIVE Visionary Leadership ~ Business Development ~ Multi-Facility Success

Innovative, versatile executive with over 27 years of extensive cross-functional experience managing operations, maintenance, and sales at multiple facilities. Analytical strategist skilled in successfully identifying procedural inefficiencies to reduce costs, negotiating advantageous contracts with vendors, and streamlining operations for maximum efficiency. Collaborative communicator continually focused on professional growth and building relationships, improving team training, and promoting synergy across business lines and units to drive positive change and enhanced profitability. Areas of Expertise include:

Strategic Planning & Forecasting Team Leadership & Training Revenue & Profit Growth Business Development Budgeting, P&L Management Cost Reduction Sales Planning & Training Multi-Facility Maintenance Expense Control

EXPERIENCE & KEY CONTRIBUTIONS

SEARS, ROEBUCK, & COMPANY Various Locations 1988 - Present DISTRICT OPERATIONS MANAGER, SAN ANTONIO, TX (2015 PRESENT) Spearhead operational excellence and execution by leading a market of 26 retail stores, managing expenses and logistical elements, such as warehouses and receiving, stocking, and facility maintenance, in addition to overseeing managers in each division. Implement large-scale initiatives that reflect organizational goals, brand, and values. KEY CONTRIBUTIONS: Slashed variable margin expenses by 13% for the market by implementing strategic efficiency improvement

measures, examining expenditures, and analyzing data to accurately forecast operational needs. Improved productivity and sales, while reducing payroll and markdown losses by implementing strategic

process initiatives, such as removing process barriers, improving product flow to the floor to a 24-hour window, restructuring markdown processes with proper scheduling and planning, and improving the execution of the stockroom locator process.

Manage profit and loss reports, evaluating performance in order to identify areas for strategic improvement and expense control.

Oversee operational compliance with relevant organizational policies and procedures, as well as any applicable external regulations.

Increased store performance by providing formal training and informal coaching to improve Operations Managers implementation of operational processes.

DISTRICT MANAGER, SAN ANTONIO, TX (2011 2015) Led sales efforts for 67 stores across an 8-state area, executing training, inventory, and product line launch initiatives. Established district sales goals and provided superior leadership and support to ensure that each site met expectations. KEY CONTRIBUTIONS: Recognized as a National Top 3 District Sales Manager performer from 2011 2014, based on outstanding

performance in increasing revenue, improving training initiatives, and providing superior leadership. Increased sales revenue by 8.2% in 2014 by improving selling process execution, managing regional sales

forecasting, performance analysis, and implementing strategic initiatives to improve performance in all areas, such as scheduling execution, product display and replenishment enhancements.

Maximized associate and district business manager performance by regularly conducting in-store evaluations to determine areas for improvement, delivering performance and profit reviews to ensure that team members understood progress towards goals, and providing group and individual training in sales strategies, team building, goal setting, and store management.

Selected as the national trainer for district and store leadership sales training based on an exemplary training model and consistently superior results, such as top sales market and selling margin rankings. Taught other leaders to implement larger-scale sales strategies and maximize site performance.

Provided superior customer service and increased repeat business and referrals by developing relationships with customers and following up with them after sales.

RETAIL STORE MANAGER, SAN ANTONIO, TX (2009 2011) Directed 154 associates, 5 managers, and 7 department leaders, in addition to managing performance, product launches, organizational initiative implementation, daily operations, customer satisfaction, and hiring processes for the largest retail facility within the San Antonio market.

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San Antonio, TX 210.831.5935 fholzum@aol.com

FRED J. HOLZUM, RESUME PAGE 2 KEY CONTRIBUTIONS: Boosted sales, so that the store ranked number 1 in the area and within the top 10% in the nation, by implementing

training and employee motivation initiatives to improve sales efficiency and customer satisfaction. Improved customer satisfaction by 38% by cultivating relationships with clients and by transforming team

culture through clearly communicated expectations, regular performance recognition, and improved training to teach assistant managers about merchandise ordering methodologies and to improve associate product and sales strategy knowledge.

Recognized as a Top Performer from among 880 others, in addition to being selected to train new store managers across the district.

Developed and executed training programs based in formal and informal coaching to ensure that new store managers could fulfill all essential roles and maximize profits, and that assistant store managers could train others across the district in their respective departments.

FACILITIES DIRECTOR SOUTH CENTRAL, SAN ANTONIO, TX (2005 2009) Managed regional facility operations for over 300 facilities, with over 29M square feet in floor space, implementing initiatives to ensure quality and compliance goals, leading teams of managers in implementing initiatives, and evaluating facility performance to identify key areas for improvement. Managed a $4.2M payroll budget, as well as a capital/EOE budget, while effectively incorporating ongoing requirements for maintenance projects in 2009 and 2010. KEY CONTRIBUTIONS: Recruited, hired, trained and developed 17 district managers, 125 maintenance technicians, and 3 of the 5 top-

rated facility maintenance managers in the company through formal and informal programs to maximize operational efficiency and performance at individual facilities.

Contributed crucial maintenance operations insight to executive efforts to merge 880 Sears facilities with 1,700 K-Mart facilities, improving maintenance continuity by developing and restructuring equipment maintenance programs and schedules to encompass new and existing units, as well as by assisting in the transfer of quality expectations and operational procedures to newly acquired sites.

Prevented excess costs by developing and executing preventative maintenance programs and procedures for over 300 facilities which resulted in a reduction of premature equipment replacement.

Negotiated contracts with electrical, HVAC, paving, construction, roofing, plumbing and landscaping vendors in order to reduce costs and improve quality services.

Slashed vendor expenditures by $1.4M within the initial region, and by $900K even throughout a company merger that expanded the number of facilities, by developing implementing cross training programs for all maintenance technicians.

Reduced region-wide energy consumption by $8.7M within 3 years by assessing existing usage to create and implement new consumption policies across all facilities.

Led the region to rankings among the top 5 of 43 districts for 4 consecutive years. Oversaw American Disability Act (ADA) regulatory requirements, life and safety programs, OSHA, NFPA, risk

management, and local code compliance issues, implementing appropriate standard operating procedures, policies and team training.

SEARS, ROEBUCK, & COMPANY DISTRICT MULTI-FACILITY MANAGER, SAN ANTONIO, TX (2004 2005) SEARS, ROEBUCK, & COMPANY DISTRICT FACILITIES MANAGER Overland Park, KS 1999 2005 SEARS, ROEBUCK, & COMPANY OPERATIONS MANAGER Springfield, MO 1996 1999 SEARS, ROEBUCK, & COMPANY OPERATIONS MANAGER Cape Girardeau, MO 1994 1996

EDUCATION & TRAINING

Bachelor of Science in Criminal Justice Coursework SOUTHEAST MISSOURI STATE UNIVERSITY | Cape Girardeau, MO

Training Courses:

How to be an effective leader (Sears), How to deliver outrageous customer service (Sears), Change the Culture change the game (Partners in Leadership)