distributed lean & agile teams in the public sector: lessons learned
TRANSCRIPT
©2014 Kerika, Inc.
Distributed Lean & Agile
©2014 Kerika, Inc.
Lean & AgileSo, what are we talking about?
©2014 Kerika, Inc.
Lean, at 50,000 feet• Remove 7 forms of waste–Kaizen Events
• Kanban Boards to optimize flow–E.g. by limiting Work-in-Progress
• Focus on Continuous Improvement–Reprioritize daily (if you like)
©2014 Kerika, Inc.
Where would you use Lean?• Where work is coming in continuously–Is of the same size and shape–Can be done by you
(Or someone like you)–Needs to be re-prioritized frequently
• Examples:–Personal Kanban, Help Desk…
©2014 Kerika, Inc.
Melissa’s Task List
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Agile, at 50,000 feet• Project iterations of fixed duration–Sprints, e.g. 2 weeks long
• Commit to a chunk of deliverables–Sprint Backlog
• Protected teams–Cannot change commitments midway
• Reduce the cost of change–Re-prioritize at the end of each Sprint
©2014 Kerika, Inc.
Where would you want Agile?• Work is new–Therefore strategy is uncertain
• Environment is fluid–Technology & demand is changing
• Process improvement is rhythmic–Re-prioritize work episodically
• Examples:–Any & all software development
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Cross-Agency GIS Project
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Distributed Teams are everywhere
Non Profits
Private Sector
Public Sector
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Non-Profit Sector• Non-profits are a cottage industry–Over 55,000 in Washington State–80% of them have less than $100K
• They are service delivery organizations–Contracted to deliver civic services
• They know how to leverage partnerships–That’s how nonprofits scale up
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Private Sector
Google is here
Google’s CIO is here
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Because no room is roomy enough
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And no building is long enough
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Public Sector• Collaborate across multiple locations–Only the tiniest agencies are collocated
• Develop partnerships–Across agencies, across sectors
• Support field teams–It’s not just about Olympia
• Support Telework
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Social Collaboration: You Are Here
You are a member of multiple, evolving collaboration networks
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What really matters?(for distributed teams to succeed)
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This really matters• Visualization– See the work, spot the improvement
• Visibility– Everyone on the same page
• Integration– Tasks + Content + Conversations + People
• Awareness–What happened when I wasn’t looking?
• Empowerment– Pull, not Push
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Visualization: See the Work
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Visibility: Everyone, Everywhere
What’s in progress?
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Visualization: Process Flows
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Visualization: Turn it up to 11
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Integration: Tasks + Content
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Tasks + Files + Online Content
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Integration: Tasks + People
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Tasks + People + Conversations
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The Post-It Palace at DOL
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Where’s Scott?
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Scott is in Spokane
Hello, Scott
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Awareness: What Happened?
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Awareness: This Happened!
This card changed
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Situational Awareness
Someone moved this card
Someone added contentSomeone said somethingSomeone changed this card
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Empowerment: Push vs. Pull
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Remove ambiguity
This card is…
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Bottom line: Paper doesn’t scale
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But software does
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Demo
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Revisiting the Post-It Palace
©2014 Kerika, Inc.
©2014 Kerika, Inc.
Questions?
